Form Health (formhealth.co) has a 3.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 34% give 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
I had a genuinely frustrating experience with Form Health The website itself is a mess and basic account settings are buried behind confusing menus. It feels like it hasn't been updated or tested properly in years.
The bigger issue: I cancelled my account and then got charged again the following month. When something like this happens, it makes you question whether the cancellation even went through on their end, or if it's just a way to squeeze extra payments out of customers who don't notice.
I had to reach out to support to sort it out, which took time I shouldn't have had to spend after already cancelling. Between the clunky site and the billing issue, I can't recommend this business until they fix both their platform and their cancellation process.
F
Faith · 1 review · Experienced 2026-07-25 ·
★★★★★
Slow
I HAVE to go through this app to get GLP's prescribed. It took over 2 months to get an appointment to see the Doctor, time my own Doctor could have had prescribed for me to be using the medication. Once I saw the doctor, I was not able to reschedule for a little over 6 weeks. My own Doctor would have seen me in 3 weeks so they can up me to the next level of dosage to start the journey to help my prediabetes. The initial dosage is apparently just to get your body used to taking this medication. So the big thing is they are understaffed and cannot "see" patients in a reasonable amount of time. Other than that, I guess I'm getting my meds. The Doctor I saw was nice and seems to know a lot about GLP's, that's positive. We will see how things go moving forward.
Reply from Form Health2026-07-27
Hi, thank you for taking the time to share this feedback with us. We apologize for any frustrations you've experience when trying to book an appointment. We would like to learn more about your situation, please email [email protected] so our team can carefully review and work to improve your experience.
Form Health program as what I’ve experienced is a good place to start with my weight loss. People who work for my weight loss are helpful and professional.
Reply from Form Health2026-07-27
Hi, thank you for sharing this feedback. We appreciate it and wish you continued success!
J
JT · 1 review · Experienced 2026-07-01 ·
★★★★★
Insurance coordination poor
One of the most important facets of Form is to interface with the insurance company to make sure the medication is covered, but I’m having to call and make sure the medication is covered every time because the prior authorization wasn’t met or my health care renewal has a different form to send in, or some other issue. Roughly every other time I go to get the medication there is a problem. I’ve had to pay out of pocket for zepbound on several occasions due to insurance issues and it’s exhausting and expensive. A huge part of why I’m paying for Form is to take care of the insurance side and that’s just not happening. The zoom doctor visits have increasingly long wait times as well. I wouldn’t recommend the service for these reasons and am researching other providers for myself. After receiving the response from Form which is essentially contact the info email, I revised the stars from 3 to 2. This is because I have tried to connect with the company about this issue on several occasions. Their response to this review perfectly encapsulates the customer service you can expect from the company - offhand, rote, and unhelpful.
Reply from Form Health2026-07-07
Thank you for sharing this feedback. We understand your frustration regarding the recurring insurance issues and the challenges with medication coverage. Please reach out to [email protected] so that a member of our team can learn more about your situation and assist where possible.
Very intrusive service. You have to fill a lot of information before you start the service, wait for a month, and instead of having a session with an endocrinologist to understand the case they set an appointment with a PM and a dietitian. If you dont do the dietitian sessions then they wont prescribe the medication
Reply from Form Health2026-07-06
Thank you for sharing your experience with us. We would appreciate the opportunity to better understand your situation. Please email [email protected] so a member of our team can assist you.
s
sonya thomas · 1 review · Experienced 2026-05-22 ·
★★★★★
I paid my 199.00 on May 22nd and I’m…
I paid my 199.00 on May 22nd and I’m still waiting on my first doctor appointment!! When it gets close they change it now it’s July 2nd! I don’t recommend this company it takes way to long to get anything done and they want give you your money back!
Reply from Form Health2026-06-26
Hi, thank you for sharing this feedback with us. We've passed this information along to the correct team and someone will be reaching out soon to assist you. We appreciate your patience.
G
Gale Bertone Golden · 3 reviews · Verified · Experienced 2025-12-13 ·
★★★★★
The Form Health … Holistic
The Form Health approach is a holistic care plan that employs boarded medical professionals and registered dietitians. It is comprehensive and thorough. In addition their integration with Medicare has been easy from the patient point of view. I am extremely satisfied with the level of service, the speed of service, and the cost.
Reply from Form Health2026-06-24
Hi, thank you so much for taking the time to share this review with us. We appreciate it and wish you continued success!
The primary reason for FormHealth, in my opinion, is to provide prescriptions for Zepbound or Mounjaro to Lilly. There is not enough attention given to expediting this very thing: prescription submission. It is unacceptable to wait 72 hrs for an answer about a prescription when the drug — if prescribed — must arrive by delivery requiring another 48-72 hours. In the best case, it is a 6-day wait for a 28-day supply. That means that a refill request should be in process sooner than a week before; that is week 2.5 in a 4-week supply. I suffered a 10-day delay recently; I had to call Lilly Direct 5 times: they had no prescription; it hadn’t been approved; it was ‘in process’ — for 5 days?! I was leaving on vacation; my doctor knew this from weeks before. No Rx was submitted. I sent a text to the MD asking for it; that msg was sent immediately to one of your ‘agents’ — my doctor never responded — who unhelpfully gave me contact info for Photon. Of course they don’t write prescriptions, they had none; my doctor was on vacation. I had already discussed with her this 5-week period. The covering MD didn’t know my history, wrote for one 4-week supply. This started processing after another mandatory 72 hour review. I needed 2 refills to cover 5 weeks. I needed another prescription; another MD message text, another Photon referral; another LillyDirect call. In this one, a warning that I would not get another early fill for a full year: limited to 2 times in 365 days. This will not fit my life, and in my opinion is irrational & incomprehensible. Tirzepatide (Zepbound) is a maintenance medication similar to hypertension. It is not a Schedule II narcotic. I am a retired hospital pharmacist and I will not restrict travel plans to New Zealand in 5 months; to Japan 4 months after that. I will begin saving overfill in used vials as possible emergency back-up caused by FormHealth delays which will subject me to some level of risk in reuse. I will definitely seek out another more reliable provider so that I can travel and maintain my health. There will be many others just like me. FormHealth should properly address these issues: prioritize prompt prescription submission, knowledgeable people who can remedy obstructions and most of all facilitate; it would do well to rethink the basis of its existence, the purpose of these medications and align it with refill policies. Zepbound is not fentanyl. Educate personnel about what needing a prescription means. Photon does not write prescriptions. I was sent to them every single time I texted I needed one….
follow up:
I read your response for thoughtful action. I want you to also know this: that I am presently in France in the 2nd week of my 5 week vacation (after finally getting the 2 x 28-day refills I needed). And today — today(!!), ~2.5 weeks after receiving the last of my 2 refills in 365 days vacation rule — I got a text message from Lilly: that my next refill is ready for approval. What? I have 2 refills, 8 weeks worth on hand. Isn’t that somewhere in your records when I was questioned with dates, vials remaining on my 5th call to Lilly Direct?? That Lilly now has another 28-day refill immediately waiting for my approval when it just delivered a 56-day supply? If I were a drug addict, hallelujah! More drug to abuse. But this is a serious maintenance medication; I’m keeping track; I don’t need a refill. FormHealth needs serious attention here; why are you approving another refill?? This reflects sloppy, chaotic operations and frankly, makes the vacation rule look absolutely ludicrous. Is this what you’re encouraging? That If I were home, to get that next refill to squirrel away for my New Zealand or Japan trips? I can’t. I’m on vacation and you’re not paying any attention.
Reply from Form Health2026-06-25
Hi, we are appreciate you sharing your feedback and apologize for your frustration. Our goal is never to cause a delay, our team is looking into this matter to better understand how we can improve our processes going forward. If you have any questions please email [email protected] and we will assist you further.
Thank you for sharing about your experience, we're so glad to hear this and we wish you the best!
S
S Farhana · 1 review · Experienced 2026-06-17 ·
★★★★★
Incompetent and unresponsive
Form Health, I am lodging a formal complaint regarding your failure to provide my prescribed GLP-1 medication. Despite clearing prior authorization and meeting expedited exception criteria, my care is stalled. Your onboarding is incompetent, and multiple staff have failed to provide promised updates. Release my medication immediately. If not resolved by tomorrow, I will escalate to my HR and regulators.
Reply from Form Health2026-06-22
We appreciate you sharing your concerns regarding your medication. We take them very seriously. A member of our team will be reaching out to you directly to see how we can best resolve this issue.
C
Customer in Wisconsin · 2 reviews · Experienced 2026-06-08 ·
★★★★★
Billed Insurance without ever having an appointment
I signed up and was denied participation. They said I was ineligible based on my medical records. I never had a visit, but my insurance was billed for a telehealth appointment. They are charging for a service they did not complete.
Reply from Form Health2026-06-09
Hi, we recognize your frustration and we would like to learn more about your situation, please email [email protected] so our team can carefully review your situation and work to rectify it.
S
Scott Furphy · 1 review · Experienced 2026-05-21 ·
★★★★★
It’s been a week
It’s been a week working with these folks and I haven’t made any progress on getting the medical help I need
Reply from Form Health2026-05-28
Hi, we recognize your frustration, a member of our team has reached out to assist you. If you need further assistance, please email [email protected].
J
JM · 4 reviews · Experienced 2026-05-14 ·
★★★★★
I wanted to like Form Health so badly
I wanted to like Form Health so badly, but my experience was frustrating from the start.
My initial appointments with both the doctor and nutritionist were overbooked and required weeks of waiting. The bigger issue came after Form Health supposedly screened my insurance. Once billing began, the claim was rejected, and I was then told I would need to pay $149/month for a new subscription I had not been clearly told about.
What bothered me most was that Form Health refused to take responsibility for the insurance oversight, despite the fact that I relied on their screening process before moving forward.
Based on my experience, this is not a company I would trust again during a weight loss journey.
Reply from Form Health2026-05-18
Hi, thank you for sharing your feedback. Cost varies based on individual insurance coverage and specific plans. Please email [email protected] so a member of our team can more closely review.
m
mahbobsun · 1 review · Experienced 2026-04-30 ·
★★★★★
The enrollment team has been somewhat…
The enrollment team has been somewhat unresponsive, often taking several days to reply. When they do respond, the messages are quite brief and do not include polite phrasing such as “please,” which has been a bit disappointing.
Reply from Form Health2026-05-04
Hi, thank you for sharing this feedback with us. We would like to learn more about your experience. Please email [email protected] and a member of our team will get in touch.
I purchased your GLP-1 membership two months ago, and to this day, I have not received a refund—which I requested because of your terms and conditions, and because you never respond to emails. The lack of customer service is unbelievable. I have messages from them saying they would call me, but they never do.
Reply from Form Health2026-04-21
Hi, we recognize your frustration and appreciate you sharing your feedback with us. We've looked into this matter. A refund has been processed and a member of our team will be reaching out with more information.
M
Mary Elizabeth Frazier · 1 review · Experienced 2026-04-08 ·
★★★★★
Forces you to do everything on their…
Forces you to do everything on their app, which has no accessibility features. At the very least, if they're going to be in cahoots with insurance companies to force people to use their services or no longer cover medications, then make a more accessible option for people with disabilities.
Reply from Form Health2026-04-09
Thank you for sharing this feedback with us. We take these concerns very seriously and want to assure you that we are always working towards bettering our systems for our patients. A member of our team will be reaching out to you to learn more and better understand how we can help improve your experience.
T
Thomas Jarvis · 1 review · Experienced 2026-03-17 ·
★★★★★
An unessesary middleman in delivering…
An unessesary middleman in delivering healthcare
Reply from Form Health2026-03-18
Thank you for sharing your feedback. Our goal is to provide the best, safest, and streamlined experience for you. If you have further concerns, please email [email protected] and a member of our team will be happy to assist you directly.
W
William Snook · 2 reviews · Experienced 2026-03-13 ·
★★★★★
Shady - using wrong NPI #'s
These new tech first companies do not have everything figured out yet, so be careful with your expectations. Sometimes they can fix a problem but do not have a way to communicate. So you need to enable them with a telephone! They do not see the need for telephones in modern business and that kept me waiting an extra week for meds! That's not care, that's negligence!
Reply from Form Health2026-03-17
Thank you for sharing your feedback with us, we are always looking for ways to improve our patient experience and processes. We understand your frustrations and a member of our team is looking into this, we will be in touch.
L
Lori · 1 review · Experienced 2026-03-10 ·
★★★★★
Very knowledgeable
Very knowledgeable, help & professional. Great program, great people. They respond quickly when sending a message or questions.
Reply from Form Health2026-03-11
Hi Lori- Thank you so much for sharing your Form Health experience, we love that you're having success on your journey.
I absolutely love FORM HEALTH. I like how they have the app set up how you have the appointment set up and how easy it is to see the weight loss the encouragement of the dietitian and the doctors. I'm excited about my weight loss journey.
Reply from Form Health2026-03-09
Hi Monica, thank you so much for sharing your Form Health experience, it's wonderful to read. We wish you continued success.
