ForwarderOne provides FBA freight forwarding service for all FBA business operators.
Written by the business, not verified by us.forwarderone.com (forwarderone.com) has a 4.1 out of 5 rating on OK.one, based on 15 user reviews collected here. It is listed under Business Services and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 33% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-10-24.
Tracking updates were not always updated instantly every single day, but whenever I asked about shipment status I still received replies fairly quickly. That already felt more reliable compared to some previous forwarding experiences.
Before dispatch they sent warehouse photos showing labels, packaging and pallet condition. Small thing, but useful for checking everything before shipment.
I like that they focused on getting the shipment moving instead of constantly pushing extra paid services we didn’t really need.
They took possession my Amazon stuff 3.5 months ago. I missed the Christmas rush and now no one is contacting me back. At this point I consider my product as missing/stolen by these crooks. They used to be okay but now, I just want my product and my money back for paying for expedited ocean. If they ever contact me back that is. Anyone have a phone number for them? All I can find is an email that they haven’t responded to in over 2 weeks. Update: Been 5 months. Still getting the run around. All lies. No transparency. They said they would open a claim but they haven’t. Barely any communication. Don’t trust them with your items. This has crippled our small Amazon store. Update again: (7 months) They acknowledged they had customs issues, said they would replace product and have it shipped…and then now silence again. I don’t get it, it’s like they almost want to do the right thing and then change their mind. They also want the bad review I do to come off. I guarantee anyone reading that if this review is still up and no resolution is posted, then that will only mean that they (after 7 months now) have not delivered nor refunded any product, the shipping, and I haven’t even asked or required them to remedy the sales lost from their unethical and unprofessional way of doing business. Again, avoid them at all costs! I am attaching photos of our conversation timeline, their silence over the past two weeks after agreeing to replace product and what their deceit and silence has done to our small Amazon business. We are just now able to start to try to recover from this, but it will take months to get our reputation and standing back with Amazon. This whole ordeal crippled our business for what looks to be a year when everything is said and done, with no remedy from them. Don’t let them cripple yours!
I'm really impressed, my products were delivered to the FBA centers I needed them to go to. I thought there'd be a problem with the labels if I'm being honest but they sailed straight through. I'll use them again next time I'm brining stock in from China.
They lost my product they said they will reimburs it, the shipment and the product that was lost. they asked me for the invoices and I sent them right away. And that was the last time I heard from them. I have try to reach them but with no luck. is been 2 month since the last comunication. is a good comapny till they lost the property is a nightmare not to be able to comunicated with them
Run away from this company. They lost multiple product of mine, refused to reimburse me and made me loose my Customers. Please go somewhere else because forwarder one only cares about money
Dear Joy Patrick Gabari, I am truly sorry to hear about your experience with ForwarderOne. We understand the critical importance of each shipment to our clients and the impact it can have on their businesses. Please accept our sincerest apologies for the inconvenience caused. I would like to clarify a few points regarding your situation. After reviewing your case, we found that the loss of your products was an unfortunate incident that we took very seriously. In line with our commitment to customer service, we have already reimbursed you for the shipping costs and the cost of the goods lost. This step was taken promptly to ensure that at least the direct losses were covered. Regarding your request for compensation for lost sales, we deeply empathize with the disruption this incident caused to your business. However, our policy, like that of many in the logistics industry, covers the tangible aspects of loss – namely the cost of goods and shipping. Compensation for projected sales is not typically covered in our industry, primarily due to the challenge in accurately quantifying such losses. We understand how crucial timely deliveries are for e-commerce businesses and the impact of stockouts. As a gesture of our commitment to customer service and understanding of the unique challenges faced by e-commerce businesses, we have taken additional steps to provide support and guidance to prevent similar incidents in the future. Our team is continually working on improving our processes to ensure more reliable and efficient service. Your feedback is invaluable to us as it helps us to improve. We are committed to learning from this experience and making necessary adjustments. If there is anything more we can do to assist you or if you would like to discuss this further, please do not hesitate to reach out to us directly. Thank you for your understanding and patience. Best regards, Customer Relations Manager, ForwarderOne
ForwarderOne is highly recommended. I have used their service multiple times sending my shipment from China to USA. They are one of the most affordable logistic service out there. You can trust ForwarderOne with your product that it will arrive safely to it's destination.
We are sorry for causing the frustration. Please send us a note about your contact info. We will find out what happened and help you resolve the issue.
Sindssygt god service, de gik above and beyond. Skrev med en Kent Pan, utrolig flink og informativ. Det her er en Game Changer
Always prompt in communications and courteous! Appreciate their level of professionalism and experience in handling our goods.
Kevin and his team at forwarderone are great to work with! They are responsive and always get the job done. I have never lost any units due to shipping while working with forwarderone. They are the ONLY freightforwader I will ever use.
Finally, I found a reliable freight forwarder. I've tried 2 logistic companies before and was disappointed both times. I had to constantly follow up about the shipment status and couldn't get reassuring responses about delays. I have had an exceptional experience with Forwarder One so far. Kent is very professional and always responds on time. I also love their website, where you can easily track the shipment, which saves a ton of time on follow-up emails. Definitely recommend them!
Good to see Forwarderone appears here so that I can share my experience cooperating with them, which is so smooth and remarkable. I was recommended this freight forwarder company by my coach of Amazon FBA lesson, and began my first FBA shipment by using their service 6 month ago. With their patient and detailed explanation about shipping procedure and requirements, I just simply got my shipment received by Amazon without any frustration I expected! I‘m so lucky I met this company when I was totally a rookie. Now I have an ongoing Amazon business using their service for all shipments, thank you Forwarderone!
ForwarderOne has been an exceptional Freight Logistics company. Always responsive in a timely matter, and very professional. Their service is one of the best if not best around in the Freighting Industry. I will continue to use their services for years to come and definitely recommend to anyone who is seeking a reliable company.
Wei, Kent, Leo have all been great to work with. Would definetly recommend there services for anyone looking for help with Logistics. - David
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