Don’t use them!
They took possession my Amazon stuff 3.5 months ago. I missed the Christmas rush and now no one is contacting me back. At this point I consider my product as missing/stolen by these crooks. They used to be okay but now, I just want my product and my money back for paying for expedited ocean. If they ever contact me back that is. Anyone have a phone number for them? All I can find is an email that they haven’t responded to in over 2 weeks. Update: Been 5 months. Still getting the run around. All lies. No transparency. They said they would open a claim but they haven’t. Barely any communication. Don’t trust them with your items. This has crippled our small Amazon store. Update again: (7 months) They acknowledged they had customs issues, said they would replace product and have it shipped…and then now silence again. I don’t get it, it’s like they almost want to do the right thing and then change their mind. They also want the bad review I do to come off. I guarantee anyone reading that if this review is still up and no resolution is posted, then that will only mean that they (after 7 months now) have not delivered nor refunded any product, the shipping, and I haven’t even asked or required them to remedy the sales lost from their unethical and unprofessional way of doing business. Again, avoid them at all costs! I am attaching photos of our conversation timeline, their silence over the past two weeks after agreeing to replace product and what their deceit and silence has done to our small Amazon business. We are just now able to start to try to recover from this, but it will take months to get our reputation and standing back with Amazon. This whole ordeal crippled our business for what looks to be a year when everything is said and done, with no remedy from them. Don’t let them cripple yours!