Foxwelldiag (foxwelldiag.com) has a 4.4 out of 5 rating on OK.one, based on 35 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 83% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 80% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-08-10.
Ease of purchase and fast delivery were what made my experience good. Would love to be able to get Australian vehicle software on my device considering it was ordered and sent from Australia
Hi Jason, Thanks for your feedback! Glad you enjoyed the smooth purchase and fast delivery. We hear you on the Australian vehicle software customization – and it's already in our future plans! Thanks for choosing us! The Foxwell Team
Very easy to use, first higher tech obd2 scanner, and the UI is straight forward and understable. It also gives warnings for re-coding parts of the car. Would definitely buy another one if I need it!
Hi Nevan, Thanks for the great feedback! We're so glad you found the NT530 Plus UI easy to use—and that the safety warnings gave you extra confidence. 😊 Appreciate your trust in us—happy to have you with us anytime! The Foxwell Team
I like the 510 elite but do not like that I have to buy an update for each vehicle.
Hi Shawn, Thanks for loving the NT510 Elite! Your feedback matters to us. As a single-brand professional device, adding support for additional vehicle manufacturer software does require separate licensing. However, our support team is always ready to assist you efficiently – just reach out anytime. We appreciate your trust in us! The Foxwell Team
I purchased the Foxwell NT710 directly from Foxwell for use on my wife's 2025 Chevy Traverse and my 2026 Chevy Corvette Stingray Z51. After getting it and checking for any updates, the tool did not support beyond 2025. I contacted Foxwell support and provided the information they requested. They created an update. After updating the tool, it now supports 2026. Also, I was able to see and test all the modules. Very happy with the NT170.
Hi Dirk, Thanks for your kind feedback! We're glad the NT710 now supports your 2026 Corvette and 2025 Traverse. Our team works hard to keep updates coming. Enjoy the tool, and thanks for choosing Foxwell! Have a great weekend! The Foxwell Team
I bought some diagnostics after checking compatibility for a 23 year old car. After initially having issues I reported the problems to tech support and received first class support after several emails and screenshots I was given a different software version which resolved the issues. This company understands its products and goes the extra mile to make things work. Very impressed thank you.
Hi Tyretec, Thanks for your kind words! We're glad our support team could resolve the issue and get everything working. Your satisfaction means a lot to us! Best regards, The Foxwell Team
I felt it was purposely difficult to make the warranty claim. It took roughly 2 weeks for the claim to be processed and shipped
Hi Evan, we're sorry the warranty process took longer than expected. We understand your frustration and appreciate your patience. We're glad you've received your replacement, and we're working to shorten our warranty processing time. If you need any further assistance, we're always here to help. Best regards, The Foxwell Team
I found the support excellent with a quick response and treated with respect, can fully recommend their service, supplied solution in easy steps.
Hi steve, Thanks for your kind words! We're glad our team could help quickly and provide a clear solution. We truly appreciate your recommendation and are always here whenever you need us. Enjoy your FOXWELL! Best regards, The Foxwell Team
I needed to re register my 510 to a different email address, within an hour of their office opening it was done.
Hi LIAM NOLAN, Thanks for your kind review! We're glad we could assist you quickly with the email change for your NT510 Elite. Providing fast and efficient support is always our priority. If you ever need any further assistance, don't hesitate to reach out. Have a nice day！ The Foxwell Team
The unit works extremely well, the software updating process is impressive, they’ve put a good deal of thought into making it ‘just work’, and perhaps even more impressive is the 10 out of 10 customer support. I had a minor issue, my fault not the unit, and Annie / the Customer Support team jumped right on top of it, with swift messaging and positive corrective actions - everything sorted and I’m a happy customer. Thanks again, Annie. Regards, GS
Thanks so much for your wonderful feedback, GS! We're delighted to hear you're enjoying both the scanner and the update experience. Annie and the team truly appreciate your kind words. Thank you for choosing Foxwell—we're always here whenever you need us! Best regards, The Foxwell Team
I had a friend who used a Foxwell scanner on one of my cars to diagnose an issue I couldnt trace on my own. It worked to perfection! so I knew when the opportunity to purchase my own came up, i did not hesitate to buy it. Their customer support is probably the best experience ive EVER had online. Buy with confidence! Their customer service has your back and their scanners are amazing Im really impressed by this company! ~Emerald Ignacio
Hi Emerald, Thanks so much for your amazing review! We're thrilled to hear that our scanner met your expectations and that you had such a great experience with our customer support. Your trust and recommendation mean a lot to us. Thanks for choosing Foxwell! Have a nice day！ The Foxwell Team
The customer service was helpful and responded to all my queries.
Hi Bujannah, Thanks for your kind words! We're so glad our team could assist you promptly. Your satisfaction is our priority! The Foxwell Team
Always ⭐️⭐️⭐️⭐️⭐️ service. i must also add that my NT710 Foxwell Tablet Scanner paid for itself many times over within the first month. Along with Chat GPT, its assisted me to figuer out some issues that even amy preferred local mechanic couldn't address. TYSM. Jasin
Hi BeamerGuy, Thank you for your fantastic 5-star review! We're delighted to hear your Foxwell NT710 has been such a valuable tool. It's great to know that, together with ChatGPT, it helped you diagnose issues that had been difficult to resolve. Your support means a lot to us. Thank you for choosing Foxwell, and we wish you many miles of safe driving and successful diagnostics! Best regards, The Foxwell Team
Solid construction, easy compatibility got the one that was Mercedes specific 2021 E450 converter purchase to reset the parking brake warning Plugged it in it work it a note in the system ended up getting my brakes redone so I didn’t need to do anything
Hi Arda, Thanks for your fantastic 5-star review! We're delighted to hear that you found the scanner to be solidly built and easy to use with your 2021 Mercedes-Benz E450. Have a great day! The Foxwell Team
Company has yet to respond to several emails, which started back at the beginning of june.
Hi Kim, We're truly sorry to hear about your experience. This is certainly not the level of service we aim to provide. To help us investigate your case, we've reached out through Trustpilot's Request Information feature and kindly asked for your order number and the email address you used to contact us. We haven't yet been able to locate your previous correspondence, so these details will help us identify your support history. Once we receive your email address, our support team will locate your previous emails, and proactively reach out to you to help resolve the issue. We sincerely appreciate your patience and hope to have the opportunity to make things right. The Foxwell Team
At first I was perplexed because the instrument display said my vehicle was not recognized, but as I communicated with customer service, they advise “hey you gotta register a darn thing first”,well after I registered and plugged it in, it turned out to be everything I hoped for and more it’s a beautiful instrument and it displays avenues that I didn’t even know existed on the vehicle. I am completely satisfied with it and would definitely recommend the Foxwell experience to any do it yourself that’s looking to learn more about their vehicle, just remember registration of the device is Paramount.
Hi Sam Dunham, ATL., Thank you for your fantastic 5-star review! We're delighted to hear that, after registering your device, it became everything you hoped for and more. It's also great to know our support team was able to help you get started. We truly appreciate your recommendation and thank you for choosing Foxwell. Happy diagnosing! The Foxwell Team
Purchased Foxwell scanner 510Elite and downloaded different software few times. Had trouble due to my son setting up account and not using my account. Foxwell support came to my rescue. I believe we are on different time zones but regardless they were prompt, courteous and extremely helpful. They make buying and using a Foxwell Scanner all the more an amazing experience. Scanner and car specific software is awesome, highly recommend!
Jim, Thanks for sharing your experience! We're thrilled that our support team could resolve the account issue promptly despite the time difference. It's great to hear the 510Elite and software are exceeding your expectations. We're always here to help—happy scanning! Have a nice day!: ) Best, The Foxwell Team
It kept on informing the support group of the results that were not working. After several attempt to fix my problem, they kept trying different things until we finally were successful in solving my problem.
We're glad we could work through it together and get it resolved for you. Have a nice day!: ) Best, The Foxwell Team
Easy process
Thanks for the great feedback! Glad the update went smoothly for you. Enjoy the new software!
The service I received from Foxwelldiag was great Annie was fantastic always got back to me about my problems with a solution and finally solved I must of drove her crazy 😂 THANKS
Hi Les Lear, Thanks for your kind words! We're so glad Annie could help. We'll be sure to share your feedback with her—she'll be thrilled! 😊 Have a nice day! : ) Eric
Excellent company, tools are fantastic too. Customer service is also great.
Thanks for your great review! We're so glad our tools and service made a difference. Your trust inspires us to keep improving. We're always here if you need us! Eric at FOXWELL
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