Mat finish was a mistake
Mat finish was a mistake. Still has reflections with none of what made the high polish finish look good.
About Fracture
Data updated- Website
- fractureme.com
- Category
- Media & Publishing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 71% (5/7)
Do you own Fracture? Claim this profile for free and start replying to reviews.
About this business
Fracture prints your digital photos directly on glass to create vibrant, frameless works of art. Glass Prints are delivered to your door ready-to-hang and with a lifetime quality guarantee. For a modern take on the traditional framed photo, look no further.
Written by the business, not verified by us.Is Fracture legit?
Fracture (fractureme.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. 86% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 71% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning glass prints, pointing out vibrant colors, incredible detail, and exceptional clarity that beautifully bring their most cherished personal memories to life. Consumers also deeply appreciate the remarkably quick turnaround times and the exceptionally helpful support team ready to assist whenever assistance is needed. However, some customers also noted that a few delicate packages unfortunately arrived with cracked or broken glass during transit. A few other people also felt that they would love to see a much wider selection of larger sizing options available for their unique display needs.
Auto-generated from all reviews of this business. For reference only.What people say
I love my print
I love my print! It came broken / cracked but one email with pictures to customer service later - they shipped out a new one ASAP! Thanks so much!!
Jill NeerUnited States · 1 review · Experienced 2026-07-25 ·
Loving my Fracture prints!!!
Loving my Fracture prints!!!! Arrived quickly, packaged safely & easy to hang! We plan to do a collage of vacation adventures, so we will be ordering more over the years!!!!
We've gotten ten different Fracture…
We've gotten ten different Fracture pictures throughout the year. The ordering process is so simple. They always arrive quickly, and carefully packaged. They make the perfect gift.
I have ordered 2 prints from them
I have ordered 2 prints from them. The web site is so easy to use and so many options available. They shipped quickly and the quality is amazing and they send the screw for the walls!
Fracture has since made it right.
Before the print was made, I asked if they could include the hands and the feet in the picture. The editing tool didn't allow me to do it. No one got back to me until after it was shipped. The picture is not complete and it's fuzzy. Fracture has since made a new picture for me and I'm satisfied. Thank you
Reply from Fracture2026-07-20
We're so sorry your print turned out like that! We have a 100% Happiness Guarantee on every order, and we'd love to make this right. Could you please send a message to our team at [email protected]? We'll get started on that right away.
Ken OlsonUnited States · 1 review · Experienced 2026-07-09 ·
I get my pictures quickly and great…
I get my pictures quickly and great quality! Love the reactions I get from people seeing my work on the wall.
Michael RothmayerUnited States · 1 review · Experienced 2026-07-01 ·
Absolutely amazing customer service
Absolutely amazing customer service. We ordered a Fracture that arrived with coloring in one portion that seemed a bit washed out. I e-mailed Fracture about it and they asked me to send a photo. They then took the original photo I uploaded, color-corrected it for me, and sent me a new Fracture free of charge. Their 100% satisfaction guarantee is just that.
I am 100% satisfied with my fractured…
I am 100% satisfied with my fractured print of my photo of Hayden Lake. Everyone who's seen it thinks it's amazing!
PERFECT!
Photo came out beautifully behind glass. Always a professional, seamless transaction with the Fracture team. Love doing business with them!
I would give this 10 stars if I could
I would give this 10 stars if I could! The picture I had done is absolutely beautiful! So crystal clear, it came quickly and I could not be happier! I absolutely recommend this for any important or keepsake photo.
Sheila WaltersUnited States · 1 review · Experienced 2026-06-19 ·
One of my favorite pictures.
I got a beautiful picture of my deceased husband, and it shipped before his celebration of life ❤
So vibrant!
The print turned out beautifully! It was packaged well and arrived safely. It was easy to install and I am really pleased with how vibrant the color is.
JoAnn DalMolinUnited States · 1 review · Experienced 2026-06-19 ·
Not happy and no help available
First, let me say I have used Fracture many times, and I have been very satisfied up until now. The photo i ordered this time is beautiful, but it does not fit on the wooden stand. I chose the wood because I thought it would be sturdier than the metal. The picture is their medium size and too heavy to sit on a flat surface table. There was no way of knowing this when I placed my order. I do feel Fracture should have known this and reached out to me to say it would not work on a table. I have reached out twice through their on-line help chat. I allowed time between contacts for their response. I have not had any reply. I asked for either a larger stand, or for instructions on how to return the stand i ordered with the picture. No reply. This company has horrible customer service. There are no contact phone numbers; it's a chat format, and they never respond. The frames are not inexpensive, and the consumer has a right to receive ample customer service if something doesn't work out. I will never use them again. I hope someone at this company reads this review and decides to reach out. JoAnn DalMolin
Reply from Fracture2026-06-24
We're so sorry for the delayed reply, JoAnn, and that your print isn't secure in that stand! Our team took a look into your recent order, and it looks like it included a Small wood stand, meant for our two smallest size prints. We're happy to send you out a Medium wood stand to match your Medium print instead. That should hold it much more securely. We'll have that on the way tomorrow and it should be reaching you shortly. Our teammate Paul has sent you an email with the details; feel free to reply there with any questions and he'll be happy to assist.
TracyUnited States · 1 review · Experienced 2026-06-18 ·
The colors pop on the wall behind
The colors pop on the wall behind . Prints are not grainy or blurred. Absolutely love them!
Rod PauleyUnited States · 1 review · Experienced 2026-06-11 ·
My pictures are absolutely beautiful
My pictures are absolutely beautiful! Extremely easy to order and my sister's 50th anniversary present has arrived. I am so excited to give it to her. Thank you for such a quality product.
Terrible experience
Terrible experience. I ordered two medium sized prints on glass. One arrived completely "fractured." I guess the company name fits. Also annoying was the FedEx shipping was terrible. Nine days total shipping time. Two different "deliver by end of day" projections missed, and finally delivered broken five days after the first expected delivery date. No way to contact so-called "customer service" except via email. My email to support has not been answered from more than 24 hours ago. Also, the quality of the print is marginal at best. Save your money. Save your aggravation. Avoid this company.
Reply from Fracture2026-06-05
We're so sorry for such a disappointing and frustrating experience! This isn't at all what we expect from our shipping carriers or our print quality. Our customer support team is on the case to make this right. It seems like your first email somehow didn't get through to our end; can you please check your inbox for a message from [email protected] ?
Danny BlakeUnited States · 1 review · Experienced 2026-05-25 ·
Print arrived broken Replacement on the way
Print arrived broken - I reported it and sent photo of broken glass! They have responded and are replacing. I missed their original email- my bad!!
Reply from Fracture2026-06-02
We're so sorry your order arrived broken, Danny! Our team replied to your email last week, but it doesn't sound like that reached you. We have a replacement in the works right now and it should be on the way to you shortly; in the meantime, can you please whitelist [email protected] in your inbox, to make sure our replies make it through to your end?
I CANNOT give Fracture enough praise!
I CANNOT say enough about Fracture-the quality is beyond what you can imagine-the uniqueness of an image printed on glass makes the pictures true conversation pieces. I am a repeat, repeat customer! The customer support team (Tyler was the person who took care of my order) went ABOVE AND BEYOND to get my order perfect. The last order I placed was a copy of a document from the late 1800s-which took a lot of extra attention to achieve the perfection that this project deserved. EVERYTHING you order arrives in your home as an heirloom piece that will be passed down for generations to come. I would NEVER trust my special pieces to any other company. Once you place an order and receive it you will feel the same as I do. Their 100% satisfaction/happiness guarantee is the real deal. I am beyond grateful for their support and services and will continue to be a repeat customer!
Jan Sauvey DudgeonUnited States · 1 review · Experienced 2026-04-27 ·
I just came back from a Paris trip
I just came back from a Paris trip and had 2 of my photos put on glass. They turned out phenomenal! I am so impressed with how they turned out. The process was very easy. And I received the pictures very quickly. Will use them again.
Fracture Kenkyo
Architectural Storytelling
Photo Calendar Software
Artifact Uprising
Picanova.com
SimplePrints
TinySnap
2x2passportphoto