Fragrance Lord (fragrancelord.com) has a 4.5 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 87% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
What people say
M
May Furlough · 2 reviews · Experienced 2026-04-27 ·
★★★★★
Recieved my items Monday.
**update.. sending a new sprayer. Kept a star off for taking 4 days to respond.
Recieved my items Monday.. itomizer won’t spray on one of my travel size..sent 2 emails with video ..no response saying my email was recieved.. nothing..and it is Wednesday. Called and got a recording saying mailbox is full.
Reply from Fragrance Lord2026-05-01
Hello May,
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the delay in our response and any inconvenience caused. Due to a high volume of inquiries, our response time was longer than usual.
We’re glad to confirm that a replacement sprayer has already been arranged for you. Please rest assured that we are continuously working to improve our response times and customer service experience.
If you need any further assistance, feel free to reach out to us anytime.
Best regards,
Fragranclord.com Support Team
M
Madrone · 19 reviews · Experienced 2026-04-20 ·
★★★★★
Great experience, do not hesitate to order.
Great experience, got a great deal on Frederic Malle Portrait of a Lady, which I love so much. FedEx ground shipping, arrived safely. Two interesting samples were included. It's my second order from them, very professional company. Got a nice follow up email after I ordered, thank me for being a customer, thats always a nice touch.
Reply from Fragrance Lord2026-04-21
Hello Madrone,
Thank you for your wonderful feedback! We're thrilled to hear you had a great experience and are enjoying Frederic Malle Portrait of a Lady. It's great to know your order arrived safely and that you appreciated the samples and follow-up email. Your continued support means a lot to us.
Best regards,
FragranceLord Customer Service
Ordered a perfume January 26, website showed delivery by Feb 3rd which was plenty of time before Valentine’s Day. Received my order February 28th. Emailed them February 26th, before the item shipped asking to cancel the item as the price had dropped nearly $20 or to adjust the price difference (least they could do after making me wait a month) and didn’t get a reply back until it was shipped out conveniently and was told it was against their policy. I’ll use other discounters in the future (Jomashop)
Reply from Fragrance Lord2026-03-11
Hi,
We’re truly sorry for the inconvenience and understand your frustration regarding the delivery time.
Your order was placed on January 26 as a pre-order item, which means the product was scheduled to ship once the inventory arrived. Unfortunately, the restock and fulfillment took longer than expected, and we sincerely apologize for the delay in getting your order to you.
We have also sent you an email to personally apologize and address your concerns, as your experience is very important to us. Please check your inbox when you have a moment.
We truly appreciate your feedback and are continuously working to improve our service and communication so situations like this can be handled better in the future.
Best regards,
Fragrance Lord Support Team
