FREESKY eBike (freeskycycle.com) has a 4.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
5 star customer service. It's good knowing that you have support when buying online, Freesky Alaska Pro is the way to go..
Thank you for sharing your experience! We’re glad to hear that you’re satisfied with our customer service and that you feel supported throughout your FREESKY ownership journey. It’s great to know you’re enjoying your Alaska Pro as well. We truly appreciate your support and hope you continue to have many great rides ahead!
I’ve had my Freesky eBike around a month now. It is so easy to use . I am 74 years old. It’s the best investment I have ever made.
Thank you for sharing your experience! We’re delighted to hear that you’re enjoying your FREESKY eBike and that it has been easy and enjoyable to ride. It means a lot to know that your bike has brought you such a positive experience. We truly appreciate your support and are happy to be part of your riding journey. We hope your FREESKY continues to bring you many more enjoyable rides and adventures ahead!
Excellent customer service. They took care of a few little things in NO TIME. I received replacement parts very quickly. Communication is a big bonus. Thank you Freesky it took me a month and a half to research, document myself, read everything I could get my hands on... and my Freesky Swift Horse Ultra was THE right choice for me!
Thank you for sharing your experience! We’re glad to hear that our support team was able to assist you quickly and provide the replacement parts you needed. We truly appreciate the time you spent researching and choosing FREESKY Swift Horse Ultra. Your trust means a lot to us, and we’re happy to know that your bike was the right choice for you. Thank you for being part of the FREESKY community, and we hope you enjoy many great rides ahead!
Im pleased to write a review about my shopping experience with freeskycycle. The contact through email Marvin . Have been very good . Answered any questions i had The bike build is solid . Its heavy. but its a wide tyre and solid frame and battery built into the frame (removable)looks good . Battery power is very good . impressive. And the throttle has a giddy up effect Rather than warp4 accelearation . Its gentle enough, to know what direction your heading . I havent gone any distance on it so I cant say how far . I bet its pretty good though . The tag system on the control screen is . Is brilliant. Its been a great experience upto to now . Its bigger than a home build or lighter ebike systems . So if lifting up steps or such like . Id have to ask for help. As im 5.7 and feather weight . I would buy again. As its a solid build Thanks and hope this helps on which bike to buy .
Thank you for taking the time to share such a detailed review of your FREESKY Warrior Pro experience! We’re glad to hear that Marvin was able to provide helpful support and answer your questions throughout your purchase journey. It’s great to know that you’re impressed with the bike’s build quality, battery performance, and overall riding experience. We also appreciate your honest feedback about the bike’s size and weight, as this kind of insight helps other riders better understand their needs. Thank you for choosing FREESKY, and we hope your Warrior Pro continues to bring you many enjoyable rides ahead!
Final update 7/30/2026 After posting to Trustpilot they reached out and wanted face time to help. They offered some lame things. I called Amazon customer service to see if their logistics could help me ship this POS back on a slow boat and that Freesky generously (ahem) OFFERED me only 70% refund and I had to pay shipping. The next day.... 5 months after getting this thing.. Amazon gave me a Full refund tax and shipping included. I have it on very good authority that they frequently mess with US customers. If you don't return your bike within the 90 you are... Well... Messed up. Update to the review I wrote below... They disingenuously replied saying how concerned they are and I should reach out to support.. I've been "dealing with" "support" for 5 (five) months. Below is my original post... Run!! Do not walk away from this POS. The one I bought is a boat anchor. I've been dealing with it since Feb 2026.. it's now July 2026. They FINALLY said ship it back.. which means, I'm paying for shipping and only getting a 70 percent refund. They say.. we've been here to help you with all of your problems... The problem is ALL of the problems. Sooo basically I spent and lost $1200. Oh I should that ... Against Amazon policy .. they bribed me to change my initial review. What a mistake
We’re sorry to hear about the frustration and disappointment you’ve experienced with your FREESKY bike. We understand how upsetting it must be to deal with ongoing issues and a lengthy resolution process, especially after investing in a new eBike. We take every customer concern seriously and always aim to provide support and solutions when issues arise. We would appreciate the opportunity to review your case further and better understand what happened, so we can work toward a proper resolution. Please feel free to reach out to our support team with your order details, and we’ll do our best to assist you.
Freesky has been very helpful with the customer support for my Eurostar Ultra bike. Thanks Kenny for shipping out a new battery for my bike with a bad cell. Very helpful. Love the bike and will definitely buy again. Mark
Thank you for sharing your experience! We’re glad to hear that Kenny and our support team were able to assist you with the battery replacement and get your Eurostar Ultra back in great condition. We truly appreciate your understanding and support, and we’re happy to know you’re enjoying your bike. Thank you for choosing FREESKY, and we look forward to welcoming you back for your next ride!
Horlan at Freesky support was fantastic sorting a small problem for me, Alaska pro great bike
Thank you for sharing your experience! We’re happy to hear that Horlan was able to provide great support and help resolve the issue quickly. It’s also great to know that you’re enjoying your FREESKY Alaska Pro. We truly appreciate your support and hope you continue to have many enjoyable rides!
67 years old, looked at 40 bikes and loved the design of the M530 warrior bike, the use of Samsung batteries, shimamo and other quality parts. Had questions and got a hold of Jensen in customer service who was timely and excellent. Figured this must be a quality company and product due to him. Bike arrived on time and excelkent. No scratches or issues in shipping. Assembly instructions are fair and could be improved but it’s easy as long as you find video how to. I have now put 60 miles on, have programmed it and could not be happier.
Thank you for sharing your detailed experience! We’re thrilled to hear that you chose the FREESKY Warrior M530 after comparing many bikes and that you’re enjoying its design, components, and performance. We’re also happy to hear that Jensen was able to provide helpful support and make your buying experience a positive one. We appreciate your feedback about the assembly instructions and will continue working on improving the experience for our riders. It’s great to know you’ve already enjoyed 60 miles of riding, and we hope your Warrior M530 continues to bring you many more exciting adventures!
If I could give the company zero I would. I ordered the bike 5 weeks ago. When ordered, the site didn't inform me it wasn't in stock. They took the money from my account then I waited. 4 weeks and nothing. When I contacted them they told me there was an issue with getting the shipping container through customs. So I continued to wait. They mentioned compensation but heard nothing more. Last week I finally got notification it had been shipped to me via UPS. I received a tracking number but no updates. A week later I contacted UPS and they informed me the bike hasn't actually been shipped. The company apparently listed it as a small package and won't reply to UPS to rectify the issue. I suggest customers go elsewhere to a reputable company.
Thank you for sharing your feedback. We’re truly sorry to hear about the frustration and inconvenience you experienced with your order. We understand how disappointing it can be to wait longer than expected, especially after receiving shipping information without further updates. We apologize for the delay caused by the shipping and customs issues, and we also regret that our communication did not meet your expectations during this process. We are continuously working with our logistics partners to improve our shipping procedures and provide clearer updates for our customers. We appreciate you bringing this situation to our attention, and we would like the opportunity to look into your order details and help resolve the issue. Please feel free to reach out to our support team with your order information so we can assist you further.
Having trouble finding a replacement for broken display on my two year old Ebike, contacted Horlan at support. He was very helpful with getting me what I needed in a timely manner.
Thank you for sharing your experience! We’re glad to hear that Horlan was able to assist you in finding the replacement display and help resolve the issue in a timely manner. We truly appreciate your continued support of FREESKY over the years and are happy to know our team could provide the help you needed. Enjoy your rides!
Horlan was amazing! He was quick to reply to my emails about my broken display and walked me through some basic troubleshooting steps. He sent me additional parts besides the display just to make sure my bike would be up and running as soon as possible. I’m thoroughly impressed with the bike and even more impressed with the customer service. Gibe Horlan a raise!
Thank you for sharing your experience! We’re so glad to hear that Horlan was able to provide quick support and help get your bike back on the road. We truly appreciate your kind words and will make sure your feedback is shared with him. Providing reliable support for our riders is very important to us, and we’re happy that both your FREESKY eBike and our customer service team left a great impression. Thank you for your support and enjoy your rides!
i did many upgrades with lower shocks and softer seat i moved the fenders i found it makes it look much better the ride is so fantastic now i can touch flat foot on the ground makes the bike much safer in my option
Thank you for sharing your upgrade experience! It’s great to hear how you’ve customized your FREESKY eBike to better match your riding preferences and make your rides more comfortable. We love seeing our riders personalize their bikes and create a setup that works best for them. Enjoy your improved ride, and thank you for being part of the FREESKY community!
I had the bike one day and the controller quit but still worked in manual mode. Called and they had repkacement part sent asap and was back on the road in no time. Great service support.
Thank you for sharing your experience! We’re glad to hear that our support team was able to quickly assist you and get your bike back on the road. We appreciate your understanding and are happy that the replacement part helped resolve the issue. Providing timely and reliable support for our riders is always our priority. Enjoy your FREESKY rides!
Great 👍 customer service impeccable they definitely earned and deserved a five star ⭐⭐⭐⭐⭐
Thank you for your wonderful feedback! We’re thrilled to hear that you had a great experience with our customer service team. Your support and recognition mean a lot to us. We’ll continue working hard to provide the best service possible. Enjoy your FREESKY rides! ⭐⭐⭐⭐⭐
Thank you for your feedback! We’re glad to hear that you had a great experience with our service. We truly appreciate your support and will continue working hard to provide a positive experience for all FREESKY riders. Enjoy your rides!
I use the freesky warrior m530 every day to travel . First class. Cant fault it in anyway
Thank you for sharing your experience! We’re happy to hear that your FREESKY Warrior M530 has become a reliable part of your daily travels. It’s great to know you’re enjoying its performance and overall riding experience. We truly appreciate your support and hope your Warrior M530 continues to bring you many great rides!
Well, thats 1000 kms covered. Commuting,forests,mud trails and even the beach on Freesky Alaska 520 pro. Worst thing thats happened:- The protective film starting to bubble off display screen. What an amazing buy this was. Its true what the say" Go anywhere" assuming the rider is brave enough 😄
Thank you for sharing your amazing journey with us! It’s fantastic to hear that your FREESKY Alaska Pro 520 has taken you through commutes, forests, mud trails, and even beach rides over 1000 km. We love seeing how our riders explore different terrains and make the most of their eBike adventures. We appreciate your feedback about the display screen protective film as well, and we’ll keep it in mind for future improvements. Thanks again for your support, and we hope your Alaska Pro continues to take you on many more exciting rides! 😄
I purchased the ranger air 540. The bike is very fun to ride. The bike came earlier than expected. Easy to assemble. There was a problem with the box on delivery but the company took care of it right away
Thank you for sharing your experience with us! We’re glad to hear that you’re enjoying your FREESKY Ranger Air 540 and that the delivery arrived earlier than expected. We’re also happy that the assembly process was easy and that our team was able to quickly assist with the delivery issue. We appreciate your support and hope you continue to enjoy every ride with your Ranger Air 540!
I recieved my Ranger Air quickly, easy assembly. Bike rides well in my hilly terrain and the dual motors drive me anywhere with ease. I’m really enjoying riding on my Ranger!
Thank you for sharing your experience with us! We’re happy to hear that your FREESKY Ranger Air arrived quickly and that the assembly process was smooth. It’s great to know the dual-motor system is helping you handle hilly terrain with ease and making your rides more enjoyable. We appreciate your support and hope you continue to have many amazing adventures with your Ranger Air!
I have owned many, many ebikes. The build quality of this bike and performance are incredible. Super clean welds and metallic paint that you just don’t see. Furthermore range is 35 miles easy on pedal assist 5. With solid wheels you never have to worry about rims warping and going out of tru.
Thank you for sharing your experience with us! We’re glad to hear that you’re impressed with the build quality, performance, and design of your FREESKY eBike. It’s great to know that the range and solid wheel setup are helping you enjoy a worry-free riding experience. We truly appreciate your support and hope your bike continues to bring you many great rides ahead!
60 reviews matching