Frootbat is a specialty online marketplace for bourbon, scotch, world whiskey, wine & other liquors. Our mission is to make hard-to-find spirits easy-to-buy, sourcing and supplying any bottle, anywhere. With over 25,000 products in stock, we have quickly become one of the world's most comprehensive online liquor retailers. Our number one focus is making liquor easily accessible to our customers, providing a best-in-class customer experience. We believe that the best form of advertising is word of mouth, and as such we're constantly trying to improve all aspects of our offering, whether that be expanding our product range, moving into new and exciting markets or listening to feedback and improving our customer experience. Welcome to Frootbat!
Written by the business, not verified by us.Frootbat (frootbat.com) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 84% of negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-09-04.
Reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the online ordering process is smooth, straightforward, and very easy to navigate. Consumers also deeply appreciate the exceptionally secure packaging, fair pricing, and remarkably fast delivery times for rare items. Buyers often note that customer support teams are exceptionally helpful, communicative, and very quick to resolve any arising questions. However, some reviewers were not happy with occasional shipping delays or extended waiting periods before orders were dispatched. A few people additionally mentioned receiving incomplete shipments or encountering minor issues with missing product components upon arrival.
Auto-generated from all reviews of this business. For reference only.Hello Joe, Thank you for the great review! We're so glad we could provide you with seamless service and fast shipping. Please feel free to reach out if there's anything else! All the best, Frootbat Team
Pricing that was comparable to local retail, but shipped to my door. I.e...convenience.
Hi David, Thank you for the fantastic review! We know your time is valuable, so we love hearing that we could bring both great pricing and door-to-door convenience right to you. Enjoy your purchase! Regards, Frootbat Team
Good customer service and received product quickly.
Hi Stacey, Thank you so much for the feedback! We're thrilled to hear that you enjoyed our customer service and that your order arrived quickly. We look forward to serving you again soon! Sincerely, Frootbat Team
Great price and good selection of products. My order arrived quickly and was packaged extremely well.
Hello Martha, We're delighted to hear that you were happy with our pricing, product selection, and speedy delivery. It's also great to know that your order arrived safely and that our packaging met your expectations. We put a lot of care into ensuring every order is packed securely and delivered as smoothly as possible. We truly appreciate your support and look forward to helping you find your next bottle. Kind regards, Frootbat Team
My Elmer T. Lee Bourbon arrived on time and VERY well packaged. This package contained 2 750 ml bottles and from the packaging I truly believe it would have survived a fall from an airplane. Well done. Very pleased with the service and will do business again!
Hi David, Your comment about the packaging surviving a fall from an airplane definitely gave us a smile! We take great care in packing every order to ensure it arrives safely, so it's wonderful to know our efforts stood out. Thank you for choosing Frootbat! Warm regards, Frootbat Team
Fast and reasonably priced. Thank you Frootbat
Hello Chuck, We're delighted to hear that you found our service fast and our prices reasonable. Providing great value and a smooth delivery experience are always our top priorities, so it's wonderful to know we met your expectations. We truly appreciate your support and thank you for choosing Frootbat. If you have a moment, we'd also love for you to share your experience on Trustpilot. We look forward to serving you again soon! Kind regards, Frootbat Team
Hi Barry, Thank you for your continued support! We appreciate the trust you place in our team, and we'll continue working hard to provide the great service, selection, and delivery experience you've come to expect. Thanks again for being part of the Frootbat community. Cheers! Warm regards, Frootbat Team
Orders rec'd well packed, customer service on top of things!
Hi William, Thanks for the awesome review! We're thrilled to hear your order arrived safe and sound, and that our customer service team took great care of you. We always aim to be on top of things, so knowing we hit the mark for you made our day. Thanks for choosing us, and we look forward to serving you again soon! Best, Frootbat Team
I was skeptical about ordering bourbon online, but it's really easy, the hardest thing I have to do is coincide being home for the delivery. Packaging is great. I order things that I can't get here where I live, so it's understandable for me that there is a higher cost. I really like these guys. If I order here at a liquor store, I am put on a list and maybe 6 months later I get my bottle. Not here, here I get what I order 3-4 days later. These guys are fast, friendly service, give them a try.
Hi Christopher, We're delighted to hear that we were able to turn your initial skepticism into confidence. We know ordering bourbon online can feel uncertain at first, which is why we work hard to make the process simple, secure, and reliable. It's great to know that you were happy with our packaging, delivery speed, and customer service. We also appreciate your understanding when it comes to sourcing hard-to-find bottles. One of our goals is to help enthusiasts access spirits they may not be able to find locally, without the long waitlists that often come with allocated releases. Thank you for your trust, your recommendation, and your support. We look forward to helping you discover more exceptional bottles in the future. Kind regards, Frootbat Team
I want to thank you Service was undamaged good the product
Hey David, Thank you for the kind words! We take great care in making sure your items arrive safely and in perfect condition. Enjoy your your bottle! Regards, Frootbat Team
Hi Wendel, We're delighted to hear that ordering was easy and that your delivery arrived quickly. Providing a smooth shopping experience from checkout to doorstep is always our goal. We truly appreciate your support and look forward to serving you again soon. Cheers! Kind regards, Frootbat Team
Hi Fred, Thanks for the shoutout! We love hearing that we hit the sweet spot of great prices and easy shopping for you. Hope to see you again soon! All the best, Frootbat Team
The price, the communication during processing and the customer care! I will and have purchased multiple times.
Hi Clayton, Thank you so much for the wonderful review! We are absolutely thrilled to hear that you’ve had such a great experience with our pricing, communication, and customer care. Having you as a repeat customer is the highest compliment we could ask for. We look forward to serving you again soon! Warm regards, Frootbat Team
Great experience, very quick and easy process, and my package arrived on time
Hello Joshua, We’re so pleased to hear you had a great experience and found the process quick and easy from start to finish. Even better to know your package arrived right on time. We truly appreciate your support and look forward to your next order with us! Best regards, Frootbat Team
Great pricing, variety, and fast shipping. The packaging is probably crash proof too. I will be back!
Hi Jimmy, We're thrilled to hear you enjoyed our pricing, selection, and fast shipping. Glad the packaging made a great impression too. We do our best to make sure every order arrives safe and sound. We truly appreciate your support and can’t wait to have you back again soon. Warm regards, Frootbat Team
Hi Shawn, Thank you for sharing your feedback, and we sincerely apologize for the delay in your delivery. We always aim to get orders out as quickly as possible, so we are disappointed to hear we missed the mark this time. Our dedicated team will reach out to you shortly to thoroughly examine the issue and ensure we resolve any problems you may have encountered. Best regards, Frootbat Team
Hello RC, We’re so pleased to hear that your orders continue to arrive quickly and that you’ve consistently had a great experience with us. Providing fast delivery and dependable service is something we always strive for, so it’s wonderful to know we’re hitting the mark. Thanks again for choosing Frootbat! Warm regards, Frootbat Team
You have made it so easy for us, that would most likely, than not, never able to purchase. Thank you
Hi Ronald, We're truly glad we could help make it possible for you to get something that may have otherwise been difficult to purchase. It means a lot to know the experience was easy and seamless for you. We really appreciate your support and look forward to helping you again soon! Kind regards, Frootbat Team
Hi Michael, We’re thrilled to hear that you had a great experience with our service. Our team works hard to provide smooth ordering, reliable shipping, and excellent customer support, so it truly means a lot to receive feedback like this. We really appreciate your support and trust in us, and we look forward to helping you again with your next bottle. Kind regards, Frootbat Team
Last year I sent Father's Day whiskey via Frootbat without issue and it was a hit. This year, I can't tell how badly Frootbat means to treat me. It could be that the option of my business gave them reason to waste my time and cause me dismay while also denying service. Will the bottle I've ordered even be shipped? It's been over two weeks. Customer service contacted me, but is not reassuring. edit: 5/26/26 It seems I have not been denied service, only had my time wasted unneccessarily. Twenty days is a long time between picking and packing. edit 5/28/26: Communications regarding shipment tracking suggested expedited shipping with an expected 5/27/26 arrival. However, Fedex currently expects a 6/2/26 delivery date. Frootbat didn't even expedite my shipping, but led me to believe they had. Update on 6/3/26: an email from Frootbat indicates my order is out for delivery.
Hi Brittany, Thank you for updating your review. We are sincerely sorry for the delay and the unnecessary stress this caused you. A gap like that between picking and packing is absolutely not our standard, and we completely understand your frustration—especially after such a great experience with us last Father's Day. While we are glad to know the bottle has finally been delivered, I deeply regret that the process made you feel like a waste of your time. We truly value your business and will be using your feedback to improve our shipping timelines and customer service reassurance moving forward. Thank you for your patience, and we hope we can provide you with a much smoother experience in the future. Sincerely, Frootbat Team
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