Frootbat

Hi Claude, Thank you for the 5-star rating! We are delighted to hear that you had a great experience with us, and we look forward to serving you again in the future. Sincerely, Frootbat Team

Hey Robert, Thank you for your wonderful feedback. We take great pride in our secure transit packaging to ensure every order arrives in perfect condition, so we are thrilled to hear it met your expectations. We appreciate your business and look forward to your next order! Best, Frootbat Team

Hello Josh, We're thrilled to hear that your experience exceeded expectations from start to finish. We understand that ordering liquor online can feel uncertain at first, so it's especially great to know our order updates and communication helped give you confidence throughout the process. We're also glad your bottle arrived quickly and was packaged securely. We put a lot of care into making sure every order reaches its destination safely. A big thank you as well to the friend who recommended us. Word-of-mouth support means a lot to our team. We truly appreciate your trust and are excited to help you find your next great bottle when you're ready. Warm regards, Frootbat Team

Hi Geoffrey, We're so pleased to hear that you found the ordering process easy and straightforward. We aim to make finding and ordering great bottles as smooth and hassle-free as possible, so it’s wonderful to know we delivered that experience for you. We truly appreciate your support and look forward to making your next order just as easy. Cheers! Kind regards, Frootbat Team

Hi L. Walden, It's fantastic to know you found great value in our pricing and discounts, and that your order arrived quickly and securely packed. We take extra care with packaging to help ensure every bottle arrives safely, so hearing that it arrived “extra wrapped, extra cushy” made our day. Getting your order from checkout to your door in less than a week is exactly the kind of experience we aim to deliver. We truly appreciate your support and can't wait to welcome you back for your next bottle. Cheers! Kind regards, Frootbat Team

Hello Douglas, We're so pleased to hear you enjoyed the great value on our premium bourbon selection and had a smooth delivery experience. Fast, secure shipping and competitive pricing are exactly what we strive to deliver, so it's great to know we hit the mark for you. We truly appreciate your support and look forward to helping you find more exceptional bottles in the future. Best regards, Frootbat Team

Hi Douglas, Thank you for the fantastic feedback! We pride ourselves on sourcing those hard-to-find bottles and getting them to you quickly. We appreciate your business and hope to serve you again soon, Douglas! All the best, Frootbat Team

Hi Michael, We're delighted to hear that you found the pricing reasonable for a hard-to-find bourbon and that the ordering process was smooth from start to finish. It’s also great to know our order updates and communication helped keep things easy and transparent along the way. We put a lot of care into packaging to make sure every bottle arrives safely, so we're pleased to hear your order arrived well protected. We truly appreciate your support and are grateful that you'd consider ordering with Frootbat again in the future. Warm regards, Frootbat Team

Hi FS, Thank you for taking a chance on us! We're thrilled to hear that our pricing hit the sweet spot for you, and that your order arrived on time and in perfect condition. We look forward to crushing it for you on your future purchases! Best, Frootbat Team

Hello Philip, We're thrilled to hear that all of your orders have arrived within 10 days or less and that they've been packaged with care. We know how important both delivery time and secure packaging are, especially when ordering premium bottles online, so it's great to know we've been able to deliver consistently for you. Cheers! Frootbat Team

Hi there, What a thoughtful and memorable way to celebrate your hubby’s 65th birthday. A different favourite bourbon each month sounds like such a fun surprise and a great way to make the celebration last all year long. We're honoured to be a small part of such a special milestone and hope each bottle brings plenty of enjoyment and great memories along the way. Wishing him a very happy 65th birthday and cheers to a year filled with amazing pours and celebrations! Kind regards, Frootbat Team

Hello Kurtk, We're so pleased to hear that you've been enjoying both our pricing and quick turnaround times. Providing a smooth, reliable experience from order placement through to delivery is exactly what we aim for. Hearing that you haven’t found a better experience online truly means a lot to our team. We really appreciate your support and trust, and we look forward to helping you discover more great bottles in the future. Warm regards, Frootbat Team

Hi Goat, Thank you so much for the incredible feedback! We designed our website to be as user-friendly as possible, so it's awesome to hear you love it. We are especially proud of our team, and we'll be sure to pass your kind words along to Patrick—he really does go above and beyond! Welcome to the Frootbat family, and we look forward to helping you find your next rare gem. Sincerely, Frootbat Team

Hi Doug, We completely understand your frustration regarding the delay and subsequent cancellation of your order. To provide some context, as a marketplace, we rely on continuous inventory updates from our partner merchants. While we have safeguards to prevent errors, a sudden stock discrepancy unfortunately occurred. We did send an email notification advising that both the Maker's Mark and Bower Hill bottles were out of stock, but we completely recognize that if this message didn't reach your inbox, seeing the sudden cancellation on your dashboard was incredibly confusing and frustrating. We care deeply about your experience and sincerely apologize for the lack of visibility while your order was processing. Your feedback is invaluable as we work to improve our communication and supply tracking. If you need confirmation of your refund or any further assistance, please don't hesitate to reach out to our support team. Sincerely, Frootbat Team

Hi Foy, Thank you so much for taking the time to share your experience. We are thrilled to hear that our team was able to sort out that discount code for you so quickly—we always want to make sure you get the best deal! It’s wonderful to know your order arrived right on time, and we are incredibly honored that you’re recommending us to your friends for Father's Day gifts. That’s the highest compliment we could ask for! Cheers, Frootbat Team

Hi Jim, Thank you for the fantastic review! We are so glad to hear that your order arrived safely, in great shape, and right on schedule. Providing seamless service is what we aim for every day. We hope you enjoy your purchase and look forward to serving you again soon! Sincerely, Frootbat Team

Hey Joyce, Thank you for the 5-star review. We know waiting for delivery is the hardest part, so we always try to get your order to your doorstep as fast as possible. Enjoy! All the best, Frootbat Team

Hello Troy, Thank you so much for the wonderful feedback! We're delighted that you had an excellent experience from start to finish. We know how important peace of mind is when waiting for a delivery, so we're glad those tracking updates kept you well-informed. Thanks for choosing us, and we hope to welcome you back again soon! Regards, Frootbat Team

Hi Adino, We sincerely apologize for the frustration this experience caused. Transparency is incredibly important to us, and we want to clear up what happened. Frootbat connects buyers with a live network of suppliers, which means our prices are dynamic and fluctuate based on market demand and partner stock levels. This can occasionally cause prices to change rapidly—even on the same day a promotion launches. We never intentionally spike prices to manipulate a sale. We want to investigate the exact bottles you were viewing during the Bourbon Day event to see which marketplace variables changed. Please email us at orders@frootbat with details so our team can look into this for you. Sincerely, Frootbat Team

Hi Mark, We're so pleased to hear that your order arrived perfectly wrapped and protected during transport. We put a lot of care into our packaging to help ensure every bottle arrives safely and in excellent condition, so it’s great to know that effort stood out to you. We truly appreciate your support and thank you for choosing Frootbat. We look forward to serving you again soon! Kind regards, Frootbat Team