Frootbat is a specialty online marketplace for bourbon, scotch, world whiskey, wine & other liquors. Our mission is to make hard-to-find spirits easy-to-buy, sourcing and supplying any bottle, anywhere. With over 25,000 products in stock, we have quickly become one of the world's most comprehensive online liquor retailers. Our number one focus is making liquor easily accessible to our customers, providing a best-in-class customer experience. We believe that the best form of advertising is word of mouth, and as such we're constantly trying to improve all aspects of our offering, whether that be expanding our product range, moving into new and exciting markets or listening to feedback and improving our customer experience. Welcome to Frootbat!
Written by the business, not verified by us.Frootbat (frootbat.com) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 84% of negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-09-04.
Reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the online ordering process is smooth, straightforward, and very easy to navigate. Consumers also deeply appreciate the exceptionally secure packaging, fair pricing, and remarkably fast delivery times for rare items. Buyers often note that customer support teams are exceptionally helpful, communicative, and very quick to resolve any arising questions. However, some reviewers were not happy with occasional shipping delays or extended waiting periods before orders were dispatched. A few people additionally mentioned receiving incomplete shipments or encountering minor issues with missing product components upon arrival.
Auto-generated from all reviews of this business. For reference only.I can find the spirits I want without much difficulty. If it's available Frootbat will probably have it
Hi Darrell, Thanks for the great review. We're thrilled we could help you track down your favorite spirits without the hassle. We hope to serve you again soon! Happy sipping! Respectfully, Frootbat Team
My order arrived as described online and in a timely manner. I am happy with the product and service.
Hello Robert, Thank you so much for the 5-star review. We’re thrilled to hear that your order arrived exactly as expected and right on schedule. It's wonderful knowing you're happy with both the product and our service! Cheers, Frootbat Team
The products were as described and arrived on time
Hey Charles, Thanks for sharing your experience. We know how important timing is, so we're glad to hear your items arrived safely and right on time. Enjoy your purchase! All the best, Frootbat Team
Fast shipping of rare Scotch and great selection, thank you. Good price also.
Hi Neil, We’re thrilled to hear you were happy with the fast shipping, great pricing, and our selection of rare Scotch. Making those harder-to-find bottles more accessible while delivering them quickly and safely is exactly what we aim for. We truly appreciate your support and look forward to helping you find your next great bottle soon! Kind regards, Frootbat Team
Received my order in a reasonable amount of time and it was packaged very well.
Hello Lowranzo, We’re so pleased to hear your order arrived within a reasonable timeframe and that the packaging met expectations. We put a lot of care into making sure every order is packed securely and delivered as smoothly as possible. Looking forward to doing more business with you. Best regards, Frootbat Team
It was a delay and they fixed is as soon as I reached out and got the product to me in the next two days
Hi Alexander, We appreciate your patience and understanding throughout the delay. We’re really pleased we were able to step in quickly once you reached out and get your order to you within the next couple of days. Providing support and finding solutions when things don’t go to plan is something we take seriously. Thanks again for your support! Kind regards, Frootbat Team
I want to thank the customer service team for outstanding service. They took it upon themselves to ensure that the delivery reached me and the kept me informed throughout the process. Very few companies take it upon themselves to make sure that the experience is positive.
Hi Joe, We’re truly delighted to hear that our Customer Support team helped make your experience a positive one. Keeping our customers informed and seeing things through to a successful delivery is something we care deeply about, so it means a lot to know those efforts made a difference. We genuinely appreciate your kind words and support, and we look forward to assisting you again in the future! Kind regards, Frootbat Team
Great delivery service. Lack of rationally priced 750 ml bottles is frustrating.
Hello Traveler, We’re really pleased to hear you had a great delivery experience. We also appreciate your honest comments regarding pricing on 750ml bottles. We understand how important value and availability are when shopping, and feedback like yours helps us continue reviewing our range and pricing where possible. Thanks again for your support, and we hope to provide an even better experience next time around. Best regards, Frootbat Team
I can find bourbons that are very difficult to find in my area on this website. The prices are good package wonderfully I couldn’t ask for anything more.
Hi Donna, We’re thrilled to hear you were able to find bourbons that are usually difficult to source in your area. It’s also great to know you were happy with the pricing and that the packaging arrived exactly as expected. Comments like yours mean a lot to us. Cheers! Frootbat Team
Frootbat has a great selection. Certain items that you might find allocated in some places are marked up some from suggested retail prices while others are very close, if not at retail. I ordered two bottles from Frootbat and in less than a week they arrived with top notch packaging at my house. I will order again bottles that I cannot find on shelves at my local stores.
Hi Daryl, We’re delighted to hear you enjoyed our selection and were able to find bottles that can be difficult to come across locally. We also appreciate your balanced feedback around pricing. We aim to offer access to sought-after bottles while keeping value in mind wherever possible. It’s fantastic to know your order arrived in under a week and that the packaging met expectations. Thank you again for your support. Warm regards, Frootbat Team
I still have not received my tracking number for the shipment. I was hoping to have the product for this weekend
Hi there, Thank you for bringing this to our attention, and we are truly sorry for the delay in getting your tracking information. We completely understand how frustrating it is to count on an order arriving in time for the weekend and be left in the dark about its status. We want to look into this for you immediately. Please send us an email at [email protected] with your Order Number. As soon as we have that information, our team will track down your shipment and find out exactly what is causing the delay. We genuinely appreciate your patience, and we are committed to getting this sorted out for you as quickly as possible. Sincerely, Frootbat Team
I reside in the uk 20minute train ride to central London , on my venture for the very first time l purchased one bottle of Japanese malt whisky, the service l received was amazing from start to finish based on that experience l would have no problem with recommending this company to do business with, look forward to engaging with Frootbat in the near future, this could be the beginning of a fruitful journey thanks Gerard
Hi Gerard, Thank you so much for taking the time to share your experience! We are thrilled to hear that your first venture into Japanese malt whisky with us was such a success. We are truly honored that you chose Frootbat for your purchase. We pride ourselves on delivering amazing service from start to finish, and it’s wonderful to know we hit the mark for you. We are already looking forward to helping you source your next exceptional bottle. All the best, Frootbat Team
First time I ordered from you , I was impressed with the speed of your service, the step by step communication of what was going on during the process. Very professional
Hello Keith, Thank you for choosing Frootbat for your first order! We are delighted to hear that you were impressed by the speed of our service and our step-by-step communication. We know that waiting for a special bottle can be a tense game, so we make it a priority to keep you in the loop every step of the way. Hearing that you found our process professional is music to our ears. We appreciate your support and your review! Sincerely, Frootbat Team
I received my Blanton's in timely fashion and at a reasonable price.
Hello Karl, We’re so glad to hear your Blanton’s arrived in a timely manner and that you felt the pricing offered good value. We know how important both reliability and fair pricing are, so it’s great to know we delivered on both. Enjoy your bottle, and we look forward to helping you again on your next order! Warm regards, Frootbat Team
Very prompt delivery and excellent packaging. The only drawback was the price, which I obviously knew before purchasing, so it can't have been too bad!
Hi John, Thank you so much for taking the time to leave us a review! We are thrilled to hear that you were happy with our prompt delivery and excellent packaging. We take great pride in making sure your orders arrive quickly and safely! We also appreciate your candid note about the pricing. We totally get that it's an investment, but we are glad you felt it was worth taking the plunge anyway! We constantly strive to ensure that the premium quality of our products and service justifies every penny. We hope to welcome you back again soon. Thanks for choosing us! Regards, Frootbat Team
Product selection was solid, website made it easy to order and delivery was timely.
Hi Mark, We truly value you taking the time to share your feedback. Ensuring a smooth website experience, offering a diverse product range, and delivering on time are our main priorities. Thank you for your support, and we look forward to welcoming you back. Cheers, Frootbat Team
Received my bottles quick and they were packaged very well. Can’t wait to enjoy them!! Love the prices are coming down on some bourbons.
Hello Doug, Thank you for choosing Frootbat. We are pleased to hear your order arrived quickly, safely packaged, and that you are happy with our current bourbon pricing. We constantly work to provide the best possible value and service for our customers. Enjoy your bottles! All the best, Frootbat Team
I can’t buy the talisker Skye near me and I didn’t have to order it from over seas.
Hello Janice, We're so glad we could help you get your hands on a bottle of Talisker Skye without the hassle of ordering from overseas. One of our favourite things is helping customers access bottles that can be difficult to find locally while keeping the process simple and convenient. We’re thrilled we could make it easier for you to enjoy one of your favourites. Thank you again for your support, and we look forward to helping you discover more great bottles in the future. Warm regards, Frootbat Team
Communication and shipping. Good experience!
Hello Denny, We’re so glad to hear you had a good experience with us. Clear communication and a smooth shipping experience are things we work hard on, so it’s great to know we delivered on both. We really appreciate your support and look forward to helping you again in the future! Kind regards, Frootbat Team
shipping speed and product protection with reasonable secondary prices
Hi James, We’re delighted to hear you were happy with the shipping speed and that your order arrived well protected. We also appreciate your recognition of our pricing. We work hard to offer access to great products at fair secondary market value while making sure every delivery arrives safely. Thanks again for your support and we look forward to serving you again soon! Warm regards, Frootbat Team
202 reviews matching
