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Food, Beverages & Tobacco

Frootbat

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202 reviews

4.6202 reviews
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About Frootbat

Data updated
Website
frootbat.com
Category
Food, Beverages & Tobacco
Location
United States
Status
Unclaimed
Last 12 months
202 reviews
Replies to negative
84% (16/19)
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About this business

Frootbat is a specialty online marketplace for bourbon, scotch, world whiskey, wine & other liquors. Our mission is to make hard-to-find spirits easy-to-buy, sourcing and supplying any bottle, anywhere. With over 25,000 products in stock, we have quickly become one of the world's most comprehensive online liquor retailers. Our number one focus is making liquor easily accessible to our customers, providing a best-in-class customer experience. We believe that the best form of advertising is word of mouth, and as such we're constantly trying to improve all aspects of our offering, whether that be expanding our product range, moving into new and exciting markets or listening to feedback and improving our customer experience. Welcome to Frootbat!

Written by the business, not verified by us.

Is Frootbat legit?

Frootbat (frootbat.com) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 84% of negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-09-04.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the online ordering process is smooth, straightforward, and very easy to navigate. Consumers also deeply appreciate the exceptionally secure packaging, fair pricing, and remarkably fast delivery times for rare items. Buyers often note that customer support teams are exceptionally helpful, communicative, and very quick to resolve any arising questions. However, some reviewers were not happy with occasional shipping delays or extended waiting periods before orders were dispatched. A few people additionally mentioned receiving incomplete shipments or encountering minor issues with missing product components upon arrival.

Auto-generated from all reviews of this business. For reference only.

What people say

The whole experience was seamless

The whole experience was seamless! My selection traveled halfway around the world and was delivered in 6 days, including the July 4th holiday weekend. It was packed very, very well and was exactly what I ordered. I won’t hesitate to use them again.

Reply from Frootbat2026-07-09

Hi Ted, We are thrilled to hear that your order made it halfway around the world to you so quickly and securely! Thank you for trusting us with your purchase and for taking the time to share your experience. We look forward to welcoming you back! Sincerely, Frootbat Team

Price was good and free shipping

Price was good and free shipping! Delivery was fast!

Reply from Frootbat2026-07-07

Hello John, We're so pleased to hear you enjoyed our great pricing, free shipping, and fast delivery. It's always our goal to provide excellent value and a seamless shopping experience from checkout to delivery. We truly appreciate your support and can't wait to serve you again soon! Kind regards, Frootbat Team

Great price

Great price, efficient delivery (in time for Independence Day).

Reply from Frootbat2026-07-06

Hi James, We're so pleased to hear you found a great price and that your order arrived in time for your Independence Day celebrations. It's great to know we could help make the occasion a little more special. We truly appreciate your support and look forward to serving you again soon! Kind regards, Frootbat Team

Great source for great whisky’s

Excellent inventory, reasonable prices, great packing and prompt shipping

Reply from Frootbat2026-07-05

Hi Rick, We're delighted to hear you were happy with our selection, competitive pricing, secure packaging, and prompt shipping. We work hard to deliver a great experience from start to finish, so it's wonderful to know we met your expectations. We truly appreciate your support and look forward to serving you again soon! Cheers, Frootbat Team

Very good service and the prices are…

Very good service and the prices are great too

Reply from Frootbat2026-07-05

Hi Michael, We're delighted to hear you were happy with both our service and our pricing. Providing a great experience and excellent value is what we strive for, so your feedback means a lot to us. We truly appreciate your support and look forward to serving you again soon! Kind regards, Frootbat Team

Easy to find what i was looking for

Easy to find what i was looking for. Prices were competitive with other online sites and once the order was placed, i was kept notified of the order packed, shipped and approximate delivery date

Reply from Frootbat2026-07-02

Hey David, Thank you so much for your feedback. Providing a smooth shopping experience—from great prices to transparent shipping updates is our top priority. We appreciate your business and look forward to serving you again. Sincerely, Frootbat Team

Great pricing on some premium…

Great pricing on some premium bourbons…appreciate the shipping specials you run every so often.

Reply from Frootbat2026-06-30

Hi William, Thanks for the great shoutout. We love helping fellow bourbon enthusiasts score premium bottles without breaking the bank. We’ll definitely keep those shipping specials coming your way—cheers! Sincerely, Frootbat Team

Terrible experience!

Terrible experience!! Ordered a bottle of whisky and it never showed up. Customer service is nonexistent. No phone number that I could find, only a chat bot as far as I could tell. Do not use this company unless you want to be ripped off and frustrated!!

Reply from Frootbat2026-07-01

Hi David, We are incredibly sorry to hear about this frustrating experience. Delivering an order safely and providing accessible support are top priorities for us, and we clearly fell short here. Our team has reached out directly via email to investigate the missing delivery and resolve this issue immediately. We appreciate the feedback and look forward to making things right. Sincerely, Frootbat Team

The item was delayed

The item was delayed, and the poor excuse that was given, it was the PP&S contractor. The tone of the initial email was quite offensive. Fortunately a team lead jumped in and defused the potential of losing a customer. KC handled the issue like a seasoned professional

Reply from Frootbat2026-06-30

Hi Neil, Thank you for your honest feedback. We sincerely apologize for the rocky start and the tone of that initial email—that is definitely not the standard we aim for. We are incredibly grateful KC was able to step in and turn things around like a pro. We'll be sure to pass along your well-deserved praise to them! Regards, Frootbat Team

Poor discount event

Every your discount event, there is always discount limit to per one ID. It makes me find alternatives such as Unicorn Auction. Compared to Unicorn, most of your suggested price are not competitive, although Unicorn Auction requires lots of additional cost. Why don't you just give us flat rate of discount percentage? It will increase your sales volume and profit....

Reply from Frootbat2026-06-29

Hi Hadon, Thank you for sharing your feedback with us. We truly understand your frustration regarding discount limits and how important competitive pricing is to you. To share a bit of context, our pricing and discounts are closely tied to the dynamic pricing set by our partner merchants. Because we operate as a marketplace, we don't always have full control over flat-rate discounts, but we constantly work behind the scenes with our partners to ensure we provide the most reasonable and fair pricing possible for our international customers. We appreciate your suggestion about flat-rate percentages—insights like yours help us improve. We hope we can provide a better experience for you during our next event. Sincerely, Frootbat Team