FrosthubUSA (frosthubusa.com) has a 4.9 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The best customer service I've experienced in a long time, possibly ever. Company followed up multiple times, made recommendations and answered questions, very friendly and helpful.
Reply from FrosthubUSA2022-10-20
Thank you for your kind words, we're delighted to have been of service. Our team takes great pride in providing the best possible experience for our customers and it's wonderful to see that reflected in your review. We hope you'll choose to work with us again in the future.
Response to my warranty claim was timely and positive even though it in the last month of the period. The product and the service has prompted me to purchase another of your units and to recommend you to others.
Reply from FrosthubUSA2022-10-20
Thank you for your kind words and for choosing to shop with us again, David. We're glad to have been able to help out with your warranty claim and that you're happy with the product and our service.
It's feedback like this that makes it all worth it and we hope to see you again soon.
I bought my Mr.Cool mini splits a 2 zone system 30k BTU and it has changed my life. Our house had an old furnace that was fed by oil and not only was it inefficient it was very expensive. It was a very easy process to find the exact breakdown that I wanted for my 2 zone system and the length of the line sets that I wanted. Many websites don't give you more options other than the 25 ft. The delivery was great as well.
Reply from FrosthubUSA2022-10-20
Thank you for your kind words! We appreciate your business and are happy to hear you found what you needed.
Had a great! experience with Cool mini splits, they gave me a $50 amazon gift card for just rerunning my credit card because they did not charge my credit card the first time.
Reply from FrosthubUSA2022-10-20
Thank you for your kind words and for choosing to work with us, we're happy to have been of assistance. We hope you'll enjoy your Amazon gift card!
Awesome product, easy install.
On time great customer service.
Reply from FrosthubUSA2022-10-20
Thank you for your positive review of our product and service, we're glad to have been of assistance!
C
Charlez K · 1 review · Experienced 2022-10-12 ·
★★★★★
Would buy from again
When ordering, they immediately reached out to confirm the correct product, which I promptly received.
Ended up having to send it back (due to no fault of theirs), and the refund process was efficient and painless.
Reply from FrosthubUSA2022-10-20
Thank you for your review and kind words, Charles. We're glad to hear that you had a positive experience with our team when ordering and that the refund process was smooth. We appreciate your business and hope to serve you again in the future.
Purchased Mr. Cool mini splits for Cool mini splits.
Excellent customer service and technical assistance.
Product easy to install and works as expected.
Very Happy.................
Reply from FrosthubUSA2022-10-20
Thank you for your kind words, we're glad to have you as a customer!
N
NeoKailthas · 1 review · Experienced 2022-09-30 ·
★★★★★
Had a good experience
Had a good experience. Delivery was quick and all items needed were included.
Customer service was nice and thorough. They made sure I ordered exactly what I needed. They answered questions on the weekend. I didn't expect to get a reply.
Reply from FrosthubUSA2022-10-20
Thank you for choosing to order with us, and for leaving such a positive review! We're glad to hear that you had a good experience with both our delivery and customer service. We are available 24/7/365!
Thanks again for your business, and be sure to let us know if there's anything else we can do to help make your experience even better.
T
Tod Dale · 4 reviews · Experienced 2022-09-16 ·
★★★★★
Excellent Service
Excellent service, pricing and fast shipping.
Reply from FrosthubUSA2022-10-20
Thank you for your kind words, we're glad to have been of service! We appreciate your business and look forward to serving you again soon.
Hi Mr Cool Sales&Tech support staff very knowledgeable and helpfull,Ray&Alex 😇😇 Thank you.The equipment is working great.John Makai
Reply from FrosthubUSA2022-10-05
Thank you for your kind words, John! We're glad to hear that you're enjoying the equipment and our tech support staff was able to help you out. We hope you have a great day!
The whole process from start to finish went well . When i had questions they answered promptly Would use them again !
Reply from FrosthubUSA2022-10-05
Thank you for choosing our services and leaving such a positive review, we're glad to hear that you were happy with the entire process. We hope to be of service to you again in the future!
Great experience. Responsive and helpful and our mini split arrived sooner than expected.
Reply from FrosthubUSA2022-10-05
Thank you for your kind words, and for choosing to work with us. We're glad to hear that you had a positive experience with our team, and that your mini split arrived sooner than expected. We appreciate your business, and we hope to serve you again in the future.
The staff and sell reps where great and worked great with me and my special requests. My only problem was that I need extra line sets but the communication lines that come with them are smaller gage wire and don't connect with the pro com lines that come with the gen 4. Also the connecters from the pro com lines and these smaller ones don't connect (both are male fittings) so you have to cut them and use wire nuts or solder them together. Other then that everything great.
Reply from FrosthubUSA2022-10-05
Thank you for your kind words, Dustin. I'm glad to hear that our staff and sales reps were able to work with you and meet your special requests. I apologize for the inconvenience you experienced with the wire gauge on the communication lines. We will definitely pass along your feedback to MrCool's product team.
One of the best company's I've delt with. Ready to deal .
Reply from FrosthubUSA2022-10-05
We're happy to know that you've had a positive experience working with us. Our team is ready and willing to help whenever needed. Thank you for your business!
The minisplits were delivered as promised and the unit works well. I put in a 36K condenser and 2 air handlers. It took 2 people and a day and half to install.
Reply from FrosthubUSA2022-10-05
Thank you for your business and taking the time to write a review, we're glad to have you as a customer!
Excellent customer service. A company that actually cares and wants to make sure you are happy with their products and satisfying my nephews needs. My hats off to Rey and Maria. Thank You for all of your help in solving an overlook on my end. Will look forward in doing my own home next spring and using you guys again.
Reply from FrosthubUSA2022-10-05
Thank you for your kind words and 5-star review, Rey and Maria are a huge part of our team and we're so happy to have them on board. They go above and beyond to help our customers every day!
We're glad that we were able to satisfactorily resolve the issue you were having with your purchase and hope to see you next spring. Thank you for your business!
P
Patricia Price · 2 reviews ·
★★★★★
Very pleased with the DIY Mini-Split. Order an extra line and connectors
No complaints ALEX WAS GREAT. VERY HELPFUL AND RESPECTFUL.
Reply from FrosthubUSA2022-09-07
Thank you for your kind words about our support team member, Alex. He will be pleased to know that he was able to help resolve your issue in a satisfactory manner. We appreciate your business and are grateful for the opportunity to serve you.
P
Paul DeFranzo · 2 reviews · Verified ·
★★★★★
Great service!
Great service! Right from the start of The website, to the online consultation with the Mr Cool rep. Delivery was quick and easy to set up. The installation is some work but definitely set up for the DIY’er. The inside heads are amazingly quiet. I would definitely recommend Mr Cool to anyone looking to heat/cool areas in the home and such.
Reply from FrosthubUSA2022-09-07
Thank you for your kind words, we're glad to have you as a customer! We appreciate your business and are happy to hear that you are enjoying your MrCool system.
J
Joe · 2 reviews ·
★★★★★
Great experience all around
Great experience all around. Someone (an actual person) was available to direct message on a Saturday. Told me what I needed. Purchased what I needed at a fair price. Received the part via free shipping in 3 business days. Can’t beat that.
Reply from FrosthubUSA2022-09-07
Thank you for your kind words, we're glad to hear you had a great experience with us. Our team is available every day of the week to help get you what you need and our shipping times are always aiming to be as quick as possible. Thank you for being a part of that!
