Your help coordinating and managing the…
Your help coordinating and managing the delivery was excellent. You have a great team. Thank you.
About FrosthubUSA
Data updated- Website
- frosthubusa.com
- Category
- Home & Garden
- Location
- United States · Claymont
- Status
- Unclaimed
- Replies to negative
- 100% (1/1)
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Is FrosthubUSA legit?
FrosthubUSA (frosthubusa.com) has a 4.9 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Good product
Great engine stand for the price.Very stable and heavy duty, so easy to use and line up.
MR COOL DIY IS THE BEST.
Great service and excellent unit. I've had for about a year now and the performance has been flawless. It was a diy installation and I didn't have any problems. I will absolutely purchase this same unit if I ever need one again. Extremely satisfied Mr Baker.
Good experience,best price and fast…
Good experience,best price and fast shipping. Had a question and they got back to me quickly. I bought the Mr. Cool 36000 btu 3 zone mini split. Great purchase!
Timely delivery and great customer…
Timely delivery and great customer service
Great engine stand for the price.Very…
Great engine stand for the price.Very stable and heavy duty, so easy to use and line up.
Outstanding Technical and Commercial Support
The FrosthubUSA representative provided outstanding technical and commercial support during the purchasing process. Communications and follow up were expeditious and were not limited to just normal business hours.
DIY 2 zones, 18k
Packaging and shipping was great. Response time to questions was good. The two zones are performing nicely, and super quiet!
Easy install
Easy install. Took me 2 full days to install 4 wall units.
Overall satisfaction was excellant
Overall satisfaction was excellant. Unit was very easy to install, works very well and is super quiet with one exception. The unit I purchased required a 40 amp service and the line input block was not designed to fit the size wire needed.
Great customer service
Great customer service, very quick shipping and great communication. If I have the need, I will definetly use them again.
Great people
Great people, easy to talk with, made sure I was getting the right system for my needs, great price, and followed through with communications till delivered. Thank you
Great customer service!
Reply from FrosthubUSA2023-09-17
Thank you for the kind words! We're thrilled to hear that you had a positive experience with our customer service. Your satisfaction is our top priority. 😊
This is the best company ever
This is the best company ever! Their customer service is too notch! The product is amazing!!!! This is the best product on the market! Also, may I add the customer service is unreal! The customer service is amazing! I cannot tell you how grateful I am to have a company like this with their excellent customer service! I recommend this to any Contractor any homeowner anyone who’s looking for a mini split system!!!
Reply from FrosthubUSA2023-09-17
Wow, thank you for such an enthusiastic review! We're over the moon to hear about your positive experiences with our company and product. It's clear that our customer service made a significant impression on you, and we're proud of that! Your recommendation means the world to us. Contractors, homeowners, and everyone in between, we're here to serve you. Thank you for choosing us and spreading the word! 🌟🙌
Great service crappy bracket
Let me just say that the service I received was excellent you called to verify that I was ordering the right product before shipping. It was a nice touch. So having said that I was disappointed with the wall mount bracket that I ordered for my Mr Cool mini split. I was originally going to fabricate my own but figured for the $150 ish dollars I would buy the bracket that was made for my system. It is not however designed well. The part is made from stamped steel which isn’t a deal breaker until is found that the full weight of the 27K unit is pivoting on a 1/4” diameter bolt compounded by leverage over the length of the arm. In addition the support is narrower in width by about 1” than the base mounts of the condenser. This means the rubber isolators do not really sit on the brackets and are pulled up into the empty space under the units feet. The weight of the unit on the brackets was so great that the adjusters used for leveling the unit ran out of travel before the unit could be leveled. I ended up adding a temporary support structure under the unit to both level and stabilize the condenser. I will be fabricating a aluminum stand that will address all the problems with this “bracket” and remove it from service. I do have pictures if you would like me to send them. I am happy with the heat pump system although I haven’t run it much so far. You did provide excellent service in getting the product to me. But the bracket was a loss for me.
Reply from FrosthubUSA2023-09-17
Thank you for your detailed feedback. We're glad our service met your expectations, but we're sorry to hear about the issues with the wall mount bracket. Your insights on its design and functionality are valuable. We'd be interested in seeing those pictures to further understand and possibly address the concerns with the manufacturer. Despite the challenges with the bracket, we hope the heat pump system serves you well. We appreciate your patience and will work to ensure every product meets the highest standards. Please reach out if you need further assistance. 👍
Alex was awesome
Alex was awesome. I threw him so many curveballs and order changes and he still got it all correct. Double checked all to make sure I was right . During shipping he was very helpful and accurate. Appreciate them and will only order they cool-minisplits in the future. Appreciate all the personal attention to detail and following up .
Reply from FrosthubUSA2023-09-17
Thank you so much for sharing your experience! It's fantastic to hear that Alex went above and beyond to accommodate all your requests and changes. We pride ourselves on attention to detail and ensuring our customers are satisfied. Your loyalty to our cool-minisplits means a lot to us. We look forward to serving you again in the future. Kudos to Alex for delivering exceptional service! 😊🙌
they work great quite and smooth air
they work great quite and smooth air. I different recommon them
Reply from FrosthubUSA2023-09-17
Thank you for your feedback! We're delighted to hear that you're enjoying the quiet and smooth operation of our product. It sounds like there might've been a small typo, but it seems you'd recommend them. We truly appreciate your support and positive remarks.
came on time and was placed in the…
came on time and was placed in the garage
Exceptional service
Exceptional service, effort, and professionalism. They even searched on a competitor's site to find the prior generation parts I needed.
It was actually as easy to install as…
It was actually as easy to install as they claim it is. Still waiting for the electrician to wire it up so hopefully it also works as well as they say it does. Electrician got it going now, couldn’t be happier with the performance so far.
Reply from FrosthubUSA2023-07-28
Thank you for your feedback. We're glad to hear that you found the installation process easy. We strive to design our products to be user-friendly, and it's encouraging to hear that you've had such a positive experience. We're also pleased to hear that your electrician has been able to wire the system, and you're happy with the performance so far. We're confident that you will continue to enjoy its functionality.