Futario (futario.com) has a 3.1 out of 5 rating on OK.one, based on 473 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 42% give 1 star; The business has replied to 98% of negative reviews; 372 of them were added in the last 12 months. Last updated 2026-10-24.
I will say it took forever to receive my dress, to the extent that I truly thought it was not coming at all. When it did arrive, I thought for sure it would be cheap feeling like I had read many reviews about—but I was really pleasantly surprised! The dress is of good quality, fits perfectly, and looks really nice! A bit of a shocker, but I am super happy with it after all!
Reply from Futario2025-12-02
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
TitleTitle: Fake Delivery, No Item, Completely Untrustworthy
Title: Fake Delivery, No Item, Completely Untrustworthy
I placed an order with Futario on September 29th, 2025, and they later marked it as “Delivered” — but I received absolutely nothing.
No courier, no signature, no delivery address, no proof of delivery.
Just a false “delivered” status to close the order.
This is extremely unreliable and misleading behavior.
I strongly advise others to avoid this store.
Reply from Futario2025-11-29
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
Awesome customer service! The shipping was slower than I wanted, but their clothes are beautiful!
Reply from Futario2025-11-29
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Very disappointed. I was so excited and thought I finally found a on line store that sells my exact style! The drape and fit of the clothes are nothing like the pictures. Very creative photography. Is so disappointing to spend this much money on a garment and it looks so much different in person. And the look is not faltering. And I can't find anywhere how to send back for a refund. Nothing came with the package and there's no info on line.
I definitely won't recommend this brand.
Reply from Futario2025-11-28
Dear customer, we are sorry that you are not satisfied with this purchase! We take your feedback very seriously, but we are currently unable to retrieve your order details and cannot assist you directly. Please send an email to [[email protected]], including your order information, and we will contact you as soon as we see it to resolve your issue to the best of our ability. Thank you for your understanding!
Ordered an item with 2-5 day shipping. A month later with no end in sight had to cancel order. Be careful.
Reply from Futario2025-11-27
After systematic verification, we have processed a refund for you. The refund will be returned to your account through the original payment method. Please check your account. If you have any questions, please contact us.If you still cannot find it, please email your order number to [[email protected]] so that we can assist you. Thank you!
This this company is not a legitimate company the products that you see are not legitimate. They won’t give you your money back and they’re gonna fight you for everything that they’ve done they’ll send you other things or keep telling you that they have other things that they’ll give you 30% off, but they’re nothing but a scam operation.
Reply from Futario2025-11-27
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [
[email protected]], and we will check it for you promptly. We apologize once again!
Incredible customer service, you guys go above and beyond! super happy with my dress choice and looking forward to buying more and more.
Reply from Futario2025-11-27
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Took way too long for delivery. Second item I ordered still hasn’t arrived. I received a message that it was expected to ship about 5 days ago but still haven’t received any message that it’s actually been shipped. The first item I received didn’t look nearly as good upon arrival. Embroidery was boring and colorless. Had I seen it in a store I would never have considered buying it…. To say nothing of paying $160. For it. Will never buy anything from the company again
Reply from Futario2025-11-26
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
The jacket is beautiful. Couldn't wait to wear it. Got admirations straight away. Due to it being chilly I wore it with a mid blue chiffon scarf which really complimented it. The only downside was the length of time it took to arrive. An order I made nearly 3 weeks later arrived before it
Reply from Futario2025-11-26
Dear customer, we are sorry that you are not satisfied with this purchase! We take your feedback very seriously, but we are currently unable to retrieve your order details and cannot assist you directly. Please send an email to [[email protected]], including your order information, and we will contact you as soon as we see it to resolve your issue to the best of our ability. Thank you for your understanding!
I ordered 3 items. The first one was a velvet jacket, that does not look and feel like velvet at all! It looks like on the picture, but the material is not what I hoped for. 4 weeks later my velvet blouse arrived!!! And this one, I must say, is STUNNING! Material and looks perfect! Unfortunately, after 2,5 months I'm still waiting for my third blouse. I'm in contact with them on facebook and hope it will arrive soon!
Reply from Futario2025-11-26
We sincerely apologize for the unpleasant shopping experience. Please send the specific issue to our email address[[email protected]], and one of our customer service representatives will contact you to resolve your problem. Thank you for your understanding.
I needed to do an exchange for a different size and it was so easy!
Reply from Futario2025-11-26
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Disappointed in the look and quality of the items received.
Apart from the fact that I ordered one suede item that was paid for and never received it, when told to select something else, all options were items that were on sale and inferior. The few items received came very late and were totally different to the the colors shown online nor was the quality standard as expected.
Reply from Futario2025-11-25
Dear customer, we are sorry that you are not satisfied with this purchase! We take your feedback very seriously, but we are currently unable to retrieve your order details and cannot assist you directly. Please send an email to [[email protected]], including your order information, and we will contact you as soon as we see it to resolve your issue to the best of our ability. Thank you for your understanding!
Wrong sizes. No refunds. Slow responses. Unreceived items. No way to speak with a human. Deceptive practices.
Reply from Futario2025-11-25
We sincerely apologize for the unpleasant shopping experience. Please send the specific issue to our email address[[email protected]], and one of our customer service representatives will contact you to resolve your problem. Thank you for your understanding.
Paid for item item wasn't ever received refund took forever
Reply from Futario2025-11-25
We sincerely apologize for the unpleasant shopping experience. Please send the specific issue to our email address[[email protected]], and one of our customer service representatives will contact you to resolve your problem. Thank you for your understanding.
These people do not know how to communicate with customers in fact, it’s impossible to get a hold of them. They are horrible and their clothes is garbage.
Reply from Futario2025-11-25
Dear customer, we sincerely apologize for the unsatisfactory shopping experience! We are eager to address the issues you reported, but we cannot proceed without locating your order. Please kindly send us your order number through [[email protected]], and we will prioritize handling your request to provide you with a satisfactory result as soon as possible. Once again, we apologize!
Poor customer service. They will not respond to your emails or let you return anything. Their products are poor quality and not worth the expensive price. DO NOT Order from them!! Check out the reviews first
Reply from Futario2025-11-25
Dear customer, we sincerely apologize for the unsatisfactory shopping experience! We have located your order and prioritized the refund for you. The refund is currently being processed and will be returned to your original payment method as soon as possible. If you do not receive the refund within 1-3 business days, or if you have any other requests, please contact us via [[email protected]] and provide your order number. We will follow up throughout the process to ensure the issue is resolved. Thank you for your understanding!
I was very apprehensive to buy anything from Futario after reading the MANY negative reviews. But I placed an order with them anyway and hoped for the best. I think their size chart is very accurate and found the clothes run true to size. They arrived packaged very nicely and the quality is excellent. I will definitely buy from them again soon. My only negative comment would be the wait time after ordering. If you want the items quickly, order from their “ships in 24 hours” website.
Reply from Futario2025-11-25
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
On October 22 I ordered a velvet jacket, order # Fa56594, price $134.54. The bill appeared on my credit card, but the jacket was never sent or received. Their chat box informs me they cannot find my order.
Reply from Futario2025-11-19
Dear customer, we sincerely apologize for the unsatisfactory shopping experience! We are eager to address the issues you reported, but we cannot proceed without locating your order. Please kindly send us your order number through [[email protected]], and we will prioritize handling your request to provide you with a satisfactory result as soon as possible. Once again, we apologize!
I ordered the Luxury Navy Velvet Jacket, it's nothing short of stunning. Its lined inside, with detailed embroidery on the sleeves and lapel. It's heavier than expected and that's just fine. It looks and feels perfectly luxurious.
My order was running late and based on the new shipping date I was given, would not be here in time for the event I planned to wear it, they without hesitation got the order shipped out and to my door with plenty of time to spare and even sent me a discount code for my stress.
If you're looking for quality pieces with attentive service, I highly recommend FuTario!
Reply from Futario2025-11-19
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Impossible to return. They try to talk you out of it.
You keep talking me out of returning my orders meanwhile promising 50% off my NEXT order which I will not be doing and you keep shipping partial shipments which I have ordertoneomth agoz I am have a very hard time and it’s distressing for someone going through radiation therapy . Please let me return my orders.
Reply from Futario2025-11-18
Dear customer, we are sorry that you are not satisfied with this purchase! We take your feedback very seriously, but we are currently unable to retrieve your order details and cannot assist you directly. Please send an email to [[email protected]], including your order information, and we will contact you as soon as we see it to resolve your issue to the best of our ability. Thank you for your understanding!
