Futario (futario.com) has a 3.1 out of 5 rating on OK.one, based on 473 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 42% give 1 star; The business has replied to 98% of negative reviews; 372 of them were added in the last 12 months. Last updated 2026-10-24.
Futario was super helpful and delivered on getting my order on time despite some initial delays.
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve. We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I never got my order. When I contacted them by email through Shop and Shopify and via a direct email, no one has responded and it has been two months. Shopify conveniently refers me back to the company itself. This company is a scam. I’m looking for ways to report them to the internet police.
Dear customer, we are sorry that you are not satisfied with this purchase! We take your feedback very seriously, but we are currently unable to retrieve your order details and cannot assist you directly. Please send an email to [[email protected]], including your order information, and we will contact you as soon as we see it to resolve your issue to the best of our ability. Thank you for your understanding!
Order never received. I’m out over $200. This place is a complete scam. Of course they sent me feedback requests a month later. Told them I didn’t receive it. Just silence. DO NOT ORDER FROM HERE.
We sincerely apologize for the wait. We have sent the status of your order to your email. Please check your inbox.
I had an amazing experience at Futario! I originally bought a dress for my wife but ended up choosing the wrong size. The team at Futario made the exchange process incredibly easy, and their customer service was truly top-notch. A special shoutout to Yoni, who went above and beyond to help me find the perfect fit. He was patient, professional, and genuinely cared about making sure we were happy with the purchase. The dress itself is excellent quality—beautiful material, well-made, and very sexy. My wife absolutely loved it. Highly recommend Futario for anyone looking for great products and even better service!
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve. We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I ordered a dress from Futario but thought it was not true to size so I provided feedback in the review. The customer service immediately replied to my review by offering me an option for a new size with no need to return the current order. The replacement came within a couple of weeks and the dress fits perfectly. I really appreciated the professionalism and speedy response .
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve. We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I don't like the jacket I received. I don't like the stitching on the front of the jacket. It looks much better in the photos. How do I go about returning it & getting my money back from Pay Pal? Susan Sosnowy
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
Great selection of cute, trendy clothes. A wonderful customer service team if you need to exchange for a different size.
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve. We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I have had several interactions with your customer service team and they have all been super wonderful to work with. You are very lucky to have them as employees.
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve. We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I would give it a negative 5 if possible. They are a total scam. I ordered 2 dresses, (dealign with them from August til now) both returned unworn, in initial packaging, notified seller garments didn't fit within days of receipt of the merchandise. Shipped the garments back to CHINA spending a ridiculous amount of money. Sent numerous emails with their same stall response of "we will review the garments upon receipt and issue a refund". Garments received 09/19 and still crickets or excuses from Futario with no refund issued. So, buyers be aware, they are a shady business and do not believe their refund policy. Additionally paypal has been useless because I was working with the company directly for a refund over the 30 day period.
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
Excellent with great customer service and support
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve. We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Ordered 2 items whi h were supposed to be pre-order, so you think they would have managed h I w many orders they had for the items. I reached out several times regarding my order they wanted me to pick out new items and they would give me 50 percent off. I explained that I didn't want anything else only what I ordered. It has been about 3 months now. They couldn't give me a eta so they finally gave me a refund! BEWARE TOTAL SCAM!!
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
Very good customer service, even though buying clothing online from a company in Europe when I live in US very risky. No feasible to return and pay for shipping back. But most things have fit, and of good quality.
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve. We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Never purchase from this company, they are a ripoff. I never received my items and they never respond to my email.
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
I’m disappointed in myself for not reading all the reviews before I purchased. My order is still pending, no shipping information. With prices being so expensive for their clothing, I made the assumption that they were a reputable business. That is not the case.
We sincerely apologize for the wait. According to our inquiry, your order is expected to be shipped between November 1st and November 3rd. If you do not wish to wait, we can also arrange a replacement for you. We kindly ask you to consider updating or removing your review on Trustpilo. Thank you for your feedback! If you have any further questions, please contact us by email, and I will do my best to help you.
I requested cancellation of my order about ten days after my request, given shipment was still pending. My request was responded to with repeated offers for discounts on added purchases, etc. I wrote a Trustpilot review and Futario committed to cancelling & refunding my funds. Yet, as anticipated (given repeated dismissals) the product was delivered and my $100+ kept. Futario has no concept of what customer service means. I'll never order from Futario again, given how invisible they treat the customer once they have their money. Don't waste your time.
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
Seller is very helpful and trustworthy . Clothes are very good material.
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve. We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Buyer beware!!!! Total scam artists. It's disgusting that this kind of crap goes on. You can not return items you've ordered which is a sign of a scam. Still haven't received half of my order. I doubt I will. I wished I would've read the reviews before I ordered!!!
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
As described by other reviewers, do not shop with this company ! Shame on META for continuing to allow them to advertise on Facebook and Instagram! I orders items 6 weeks ago in 2 separate orders . They immediately charged my credit card. However the items were never shipped. Instead I received responses to my repeated emails pushing back shipping dates. I then emailed them directing them to cancel my orders and issue full refunds . They replied to acknowledged receipt of that email but claimed to ship the items anyway - no verifiable tracking info provided . My defund order isn’t even showing as processing in my alleged Futario order link - the links are now broken. I’m at a total Loss for what my options are to pursue them for a refund along with fraud and RICO violations .
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
I ordered and paid for 3 blouses on September 13, 2025. I received one of the items in a timely manner. It has been nearly 2 months and I have still not received the 2 remaining items. I requested a refund since it appears they are unable to fulfill the order but Futario has not responded or credited my card back. I have no other choice than to call my credit company and report the charge as fraud.
Dear customer, we are sorry that you are not satisfied with this purchase! We take your feedback very seriously, but we are currently unable to retrieve your order details and cannot assist you directly. Please send an email to [[email protected]], including your order information, and we will contact you as soon as we see it to resolve your issue to the best of our ability. Thank you for your understanding!
If I could give less than one star, I would all they do is backtalk. They don’t want to take a return even though the website says they will and then they try to negotiate to give you only 50% !!! If it doesn’t fit, they say they will credit your items, I have the emails. The cheapest quality the most disgusting coats I’ve ever seen and they want me to pay to return them. Better Business Bureau and everyone in the world will hear about this lousy company. They’re disgusting products and their customer service. That is nothing more than some idiot on the other side of the email telling you please re-email us please re-email us when you’ve sent everything every copy of every order every document,immediately. They wanna argue with me. They have no idea the fight they just started. I hope they go out of business and God will get them for the disgusting ways and steal our money when all we’re trying to do is buy a damn coat you get zero stars and I’m not done with my reviews!
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
473 reviews matching
