Futario (futario.com) has a 3.1 out of 5 rating on OK.one, based on 473 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 42% give 1 star; The business has replied to 98% of negative reviews; 372 of them were added in the last 12 months. Last updated 2026-10-24.
I placed an order on Sept 19th and have not received it. I have emailed the company and twice been told it is going to take additional time to ship. The website indicates orders will be processed within 7-10 business days and to allow 10-15 days for shipping. It's been over a month, my order hasn't shipped and I'm told it won't ship for another 2 weeks.
Response to below, I’ve contacted the company via email 4 times, they’ve responded only twice with pushing the ship date out 10-15 days. They ignore my request to cancel the order.
Reply from Futario2025-10-21
Dear customer, the clothes you purchased are extremely popular and are currently in stock. You can contact us via email to request a refund or exchange. We will handle your request as soon as possible. Looking forward to your reply.
I ordered a large which didn’t fit and they sent me a x large pretty quick. I think the sizing chart is really off .
Reply from Futario2025-10-22
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
This company is messing with my head. Am I studying a broadcast against this company? They are completely dishonest. They sent me a vest cost over $75 or maybe even more I don’t remember except the amount and I ordered size small because I have a small frame and it was funny the sizing and it’s completely tiny. Doesn’t fit a child. It’s ridiculous and disrespectful. I want my money back. I’m gonna hunt this company down until the end of time. They are very dishonest and I’m completely disappointed. There’s still money from people. They’re selling their their start on Tamu. for $11. Is it disgrace and disrespect?
Reply from Futario2025-10-21
Dear customer, we apologize for causing you a bad shopping experience! Since we couldn't find your order, we are unable to solve the problem for you. Please contact us through [[email protected]] and provide the order number. We will handle it as soon as possible. Thank you for your understanding!
won't fit, won't take it back and they sent 2 of the same thing. It was not intended but not taking anything back stating it cost to much. Well that is not what they say online! Quality was not good size was aweful. Stay away stuff looks great in pictures and not what you recieve! UPDATE/; now they want to give me only 50% of each coat ordered that does not fit! So tired of this BS don't waste your time with this company. UPDATE#2 I have been emailing back and forth with you!
Reply from Futario2025-10-21
Dear customer, we apologize for any inconvenience caused during your shopping experience! As we are unable to check your order, we cannot directly assist you in verifying the issue or facilitating its resolution. Please contact us via the official email [[email protected]], providing the order number, and we will assign a dedicated person to handle it for you step by step. Thank you for your cooperation!
Bought a jacket, said it was delivered and it cannot be found anywhere. The tracking info and carrier is not helpful at all. Wrote an email to them and haven't heard anything back. I think this place is a total scam!!!
Reply from Futario2025-10-21
Dear customer,I'm very sorry to see your comment. Your order has been dispatched and the logistics information has been sent to your email. If you have any questions, please feel free to contact us at any time.
I ordered a $120 item, followed up 10 days later when I hadn't been notified of shipment. I was told the item was out of stock, but that I could pick something else and get a 30% coupon. When I declined that offer, they then offered a 50% coupon to pick something else. I haven't gotten a response to my "please refund my card forthwith" email. Not cool.
Reply from Futario2025-10-21
Dear user, we are truly sorry for causing you trouble! The issue you mentioned we would like to resolve for you as soon as possible, but we are unable to check the order details. If it's convenient for you, please send an email to 【[email protected]】 and tell me your order number. I will immediately verify and handle it for you. I promise not to trouble you anymore. Sorry!
The blazer was as beautiful as the photo. It took almost a month to arrive, but worth the wait! Was nervous the company might be a scam, but it is a quality item and sized perfectly.
Reply from Futario2025-10-22
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Never got 1 thing right that I ordered, they kept sending other crappy clothes that I wouldn't give to good will. Out of all $2,000 I spent i actually got 3 things that I did actually ordered , but compared to pics on line that looked awesome, I wouldn't wear on in public! DO NOT ORDER FROM THESE PEOPLE!!!!
Reply from Futario2025-10-21
Dear customer, we are very sorry that you encountered problems during your shopping but we were unable to handle them promptly! Currently, we cannot find your order information and thus cannot accurately verify your request. Please contact us through the official email [[email protected]]and inform us of the order number you placed. We will immediately follow up and solve the problem for you as soon as possible. Once again, we apologize to you!
If I could give zero stars I would . This site is a scam. They take your money , ignore your emails and don’t send you any product . Currently contesting the charge on my card as a scam . Pls DON’T order from this site . It’s FAKE.
Reply from Futario2025-10-14
Dear customer, the status of your order has been sent to you via email. Please check your email inbox for the message.
This shop is a total scam. I ordered a dress, which never came. I have sent many e mails asking about the status of the order and have received no response. I am reporting this site to the Federal Trade Commission. They have ripped off too many people it looks like. Do not buy anything from them.
Reply from Futario2025-10-13
I'm very sorry to inform you that your order is still in production. We understand your feelings. If you need a refund or exchange, please contact the Email:[email protected]. We will do our best to solve your problem.
Ordered end of August still do not have all items. The jacket I did receive looks nothing like picture as it is very cheap looking and fabrics making up jacket look dated. I will not order anything else from this company.
Reply from Futario2025-10-13
Dear customer, we are very sorry that you encountered an unpleasant situation during your shopping! We have located your order and have processed the refund for you. The refund will be returned via the original payment method. You will receive a notification once it is credited to your account. If you have any further questions in the future, please send an email to 【[email protected]】 and provide the order number. We will be happy to answer and handle your inquiries patiently. Thank you for your understanding and we apologize for the inconvenience caused!
SCAM! Never received my $1k plus order. They are telling me I received and to check with my post office. DO NOT USE THIS STORE…ever. I wish I could attach their email response.
Reply from Futario2025-10-13
We are very sorry for the unpleasant shopping experience you had. After checking, your order is still in transit and is expected to arrive within 3-5 days. If you need detailed logistics information, please contact us via email:[email protected]. We look forward to your reply.
I ordered 2 tops, one fit (size M), and one was too small, (size L). Although their refund policy/customer service is hard to find on the website, I managed to get in touch and ask how to get a refund. I was offered a top in the same price range, and in stock. I made a selection from a limited supply, and replied on our email conversation, as well as our chat,on October 6 and haven't heard back. I'm sending my email to support again today. I guess I'm just out of $80.00.
Reply from Futario2025-10-13
Dear customer, we sincerely apologize for causing you any inconvenience during your shopping experience! We are eager to resolve the issue you reported. However, since we cannot check the order, we are unable to proceed. Please send an email to [[email protected]] and let me know your order details. I will quickly verify and handle it for you. I will definitely provide you with a satisfactory response. We apologize for the trouble caused!
Item has a horrible fit and they take you on an endless ride when requesting a return. So far no way to return it.
Reply from Futario2025-10-13
Dear customer, we are extremely concerned upon seeing your negative review and are eager to solve the problem for you! However, we cannot find your order details, so we are unable to respond accurately to your request. Please contact us through the official email [[email protected]] and provide the relevant order information. We will take your feedback seriously and do our best to handle it for you. Thank you for your understanding!
I ordered a caramel denim shirt, from FUTARIO which was lovely on the website, but so boring and a completely different shirt when I got it. I tried to re-order. Another one on the exact same thing happen! Their clothes are nothing like the website looks. Unfortunately. I love the look of all the clothes. Now I can’t get a refund and no one to talk to even though I’ve been kind and patient, I emailed and chatted but no response..DONT BUY FROM THEM!
Reply from Futario2025-10-13
Dear customer, we are very sorry that you encountered problems during your shopping and were unable to get them resolved promptly! Currently, we are unable to check the order information. To avoid wasting your time, please send an email to 【[email protected]】 and mention the order number you placed. We will assign a dedicated person to follow up immediately and efficiently handle the issue for you. Once again, we apologize to you!
ordered a blazer that they have been advertising for a while on facebook, finally ordered it over a month ago, and after several weeks of waiting wrote them asking when it would be delivered, they said they did not have it would have to make it could I order something else, which I did. That other item never came as well and was less expensive and was not offered a credit or refund for the difference. I have asked for a full refund and am still waiting, no response.
Reply from Futario2025-10-13
Dear customer, we apologize for any inconvenience caused during your shopping experience! As we are unable to check your order, we cannot directly assist you in verifying the issue or facilitating its resolution. Please contact us through the official email [[email protected]], providing the order number, and we will assign a dedicated person to handle it for you step by step. Thank you for your cooperation!
The jacket I ordered was not the same as the picture. They are only willing to refund me 20% of what I paid or send me a new jacket of the same. It is plastic material not leather. Do not order anything from this company as they are fraudulent!!!!
Futario corrected my order with another item . I am happy with the 2nd item free of charge. :)
Reply from Futario2025-10-13
Dear user, we are truly sorry for causing you trouble! The issue you mentioned we would like to resolve for you as soon as possible, but we are unable to check the order details. If it's convenient for you, please send an email to 【[email protected]】 and tell me your order number. I will immediately verify and handle it for you. I promise not to make you go through this hassle again. Sorry!
I have spent an hour trying to figure out how to return an item I received today that looks like it would not fit my 10 year old niece-so small! I used the measurement guidelines for size and even sized up to extra large from large to be sure it was big enough because I hate tight or constricting clothes. The vest itself seemed stiff and it looked a lot better in picture. The return policy from what I can gather is made to be so hard and tedious and must be done immediately that you basically decide to forget about the hard earned money you just wasted in favor of a good tv show or some sleep. That is about where I am right now.
I am so disappointed because I thought it was going to be awesome and I have 2 more items on the way that I wish I could cancel.
Reply from Futario2025-10-13
Dear customer, we are extremely sorry that you had an unpleasant shopping experience! The issues you reported are urgently being addressed for you. However, since we cannot find the order details, we cannot proceed. Please send us the order number of your purchase through the [[email protected]] section. We will handle your request first and provide you with a satisfactory result as soon as possible. Once again, we apologize!
Do not order anything!! and if you do make sure it's IN STOCK !!
This is the worst company ever. After waiting 7 days after my order with nothing happening I emailed customer support and they said 1 of my 2 items was out of stock and they were waiting for it. I said I did not want to wait and please ship the other item. They said please pick another item, I said no, they said 35% off, I said no, they said 50% off I said NO, they just kept on . After 10 days with no shipping of ANYTHING i FINALLY went to my credit card company and filed a complaint to get my money back
Reply from Futario2025-10-13
Dear customer, we sincerely apologize for the poor shopping experience you've had! We have located your order and have expedited the refund process for you. The refund is currently being processed and will be credited to your account as soon as possible. If you do not receive the refund within 1-3 working days, or if you have any other requests, please feel free to contact us by [email protected]. Just provide the order number and we will follow up throughout the process to ensure the issue is resolved. Thank you for your understanding!
The website states that you can return items for a different size or a refund, that is not true. I have been going back-and-forth with them for 10 days, back and forth email's. Terrible customer service.
Reply from Futario2025-10-13
Dear customer, we are sorry that this shopping experience did not meet your expectations! The issues you have reported are of great concern to us, but we are currently unable to access your order details and cannot directly handle your request. Please send an email to 【[email protected]】 and include your order information. Once we receive it, we will contact you immediately to address your problem and ensure a satisfactory solution. Thank you for your understanding!
