Futario (futario.com) has a 3.1 out of 5 rating on OK.one, based on 473 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 42% give 1 star; The business has replied to 98% of negative reviews; 372 of them were added in the last 12 months. Last updated 2026-10-24.
Should have checked this before ordering. After months of waiting I only received 2 of 4 items and no refund for missing items as they said items were out of stock. They wanted me to pick another item instead of getting the items I purchased. Then they purposely ran the clock out on PayPals policies. Horrible experience! Will never buy from here again.
Reply from Futario2025-08-13
Sorry to make you dissatisfied! Could you please email us explaining your situation and mentioning that we were the ones who asked you to contact us from Trustpilot? We'll give you a satisfactory solution.
Quality of the clothes was shit they want to give me only 20% of my money back I spent $115 on 2 outfits which none of them fit me. Now they don’t want to refund me. They’re gonna make me go in circles now to get my my money back. They said I can keep the dresses as a gift if I would’ve wanted it I wouldn’t be asking for a REFUND
Reply from Futario2025-08-06
We're sorry you're not satisfied! Could you please email us and mention that you negotiated with Trustpilot? We will give you a satisfactory solution.
Everything about this company was unacceptable. The 3 items I ordered took 2 months and 2 days to arrive. There were no shipping or tracking updates. I did receive an email about one item that was out of stock, they did not ship the other 2 items separately for some reason. They would not allow a refund on the out of stock item, just kept sending an email asking me to pick from a limited number of options that could "ship in 24 hours". Once I picked a replacement it still took a few weeks to get it. The blouses are ugly! They look cheap. The embroidered once are slightly better looking but I doubt I will chose them from my closet, they just aren't pretty like in the pictures. Overall, a very bad experience. I would send them back but all the reviews say that is a terrible hassle too so I am just chocking it up to a bad decision on my part that I didn't take the time to research this company before ordering from them.
Reply from Futario2025-07-30
We're sorry you're not satisfied! Can you email us? Please indicate that it is a problem in Trustpilot and we will give priority to solving the problem for you.
Do not shop here. Poor quality and you will never receive a return label. No refund. I do NOT recommend shopping at Futario. This is my second review as the first one was removed.
Reply from Futario2025-07-24
Dear Customer,
Thank you for sharing your feedback — we’re truly sorry to hear about the difficulties you’ve faced with your order and return process. We understand how upsetting this must be, especially if you've had to follow up more than once without a resolution.
This is not the experience we want our customers to have, and we want to make things right. Please reach out to our customer support team at [email protected] and include “Trustpilot” in the subject line of your email. This will help us identify and prioritize your case so we can address it as quickly as possible.
We truly appreciate your patience, and we’re committed to resolving this issue to your satisfaction.
Sincerely,
Ella
Customer Support Team
Futario
Ordered over $600, only received 1 item of different quality and then nothing, no correspondence or additional clothing for my purchase. After contacting them over a month later, they tell me that 6 items that I ordered are no longer in stock and to choose other items that I'm not interested in in an attempt to not refund me for them. Also, the quality and design/cut of the clothing is NOTHING like their advertisement clothing photos. BIG TIME FALSE ADVERTISEMENT & SHADY BUSINESS!
Reply from Futario2025-07-24
Dear Customer,
Thank you for reaching out and sharing your experience. We’re truly sorry to hear about the issues with your order — we completely understand how disappointing it must have been to receive only part of your purchase and for the item not to match your expectations in quality and design.
We also apologize for the lack of timely communication and for the inconvenience caused by the stock issues. Your frustration is absolutely valid, and we take this feedback very seriously.
Please allow us the opportunity to resolve this situation properly. We kindly ask you to contact us directly at [email protected] and include “Trustpilot” in the subject line. This will allow us to locate your case quickly and prioritize it for immediate review.
We are committed to correcting this and hope to earn back your trust.
Sincerely,
Ella
Customer Support Team
Placed an order Jan. 2025 for two shirts, never received them!! Tried to get my money back, no luck. The company tried to get another order so they didn't have to refund my money. I NEVER received my refund! Terrible company, don't ever order anything from them!!!!!!
Reply from Futario2025-07-24
Dear Customer,
We’re very sorry to hear about your experience, and we completely understand how frustrating it must be not to receive your order and then encounter difficulty obtaining a refund. Please accept our sincerest apologies for the trouble this has caused.
This is not the experience we want for our customers, and we want to do everything we can to make things right. Kindly reach out to our support team directly at [email protected] and include “Trustpilot” in the subject line of your email. This helps us locate your case faster and allows us to prioritize it for quicker resolution.
Thank you for bringing this to our attention — we truly hope to resolve this matter to your satisfaction.
Sincerely,
Ella
Customer Support Team
The pictures online looked stunning. Ordered 4 items - 2 weeks later they informed me all 4 items were out of stock. I asked for a refund and they only offered me a discount on other items - which I said no to. After a month of seeking a refund, and not getting one, I had to go to PayPal and file a claim. Thank goodness PayPal agreed this was a scam website and refunded me the money. I suspect PayPal will ban them shortly.
Reply from Futario2025-07-24
Dear Customer,
Thank you for sharing your experience — we’re truly sorry for the frustration and inconvenience this situation has caused.
We understand how disappointing it must have been to find all your ordered items out of stock and then face difficulty when requesting a refund. This is absolutely not the customer experience we aim to provide, and we sincerely apologize for any stress this caused.
We would still appreciate the opportunity to look into your case and make things right. If you're open to it, please contact us directly at [email protected] and include “Trustpilot” in the subject line of your email. This will help our team quickly identify and prioritize your case.
Once again, we’re very sorry for any inconvenience caused, and we hope we can earn back your trust by addressing the issue properly.
Kind regards,
Ella
Customer Support Team
Futario
I’ve been waiting 7 months for a refund on a very cheap imitation coat. They email and offer 20% off something else . Now they say time has run out I can’t get a refund. Do not buy from this company , the pictures are not what they have to offer. A total rip off cheap garbage from China. They claim to be a company in London England but the goods are definitely from China.
The company offered me a discount on another product now, I am not interested in purchasing anything else. I just want a refund on the jacket, i’m willing to send it back to them. They refuse to give me an address to send it to. They keep claiming it’s not worth the money to send it back. In their website, they offer a full refund if you’re not satisfied this is completely untrue.
Reply from Futario2025-07-15
Hi. Thank you for your message. We are sorry to hear that you have concerns about the replacement item we sent after your original order was not received.
We strive to ensure the quality of all our products and sincerely apologize for any inconvenience caused. To make things right, we would like to offer you a discount code for your next purchase or a partial refund, whichever you prefer.
Please let us know which option works best for you. Your satisfaction is very important to us, and we appreciate your understanding.
Looking forward to your reply.
Futario Team
Hi. Thank you for your feedback. We apologize for the inconvenience caused by the item being out of stock.
We have processed a full refund for your order. You should see the refund reflected in your account shortly.
If you are satisfied with this resolution, we would kindly ask you to consider updating your review. Your support means a lot to us and helps improve our service.
Please feel free to contact us if you have any questions or need further assistance.
Thank you for your understanding.
Futario Team
I placed an order with Futario loving the dress that I saw in the site. Paid US96 dollars for a cheap dress worse than SHEIN 10 dollars merchandise. I request a refund and today it’s a week that I received and they are still asking me question about the crap they send me . How easy companies stoles your money . Hoping I get my refund asap bc I will complaint and keep writing emails to the costomers bureau. Don’t you ever try to buy something here . The fabric is nasty cheap . So far I wrote 21 emails, and until now they’re just try to convince me to get another crap from them. Insane.
Reply from Futario2025-07-15
Hi, Viviana. Thank you for your feedback. We sincerely apologize for the inconvenience caused by the quality issue.
As a resolution, we have processed a full refund for your order. We hope this helps to address your concerns.
If you are satisfied with the solution, we would kindly appreciate it if you could consider updating your review. Your support means a lot to us and helps improve our service.
Please feel free to contact us if you have any further questions or needs.
Futario Team
DO NOT PURCHASE FROM FRUTARIO!! Purchased 2 shirts and 1 dress back on March 26th. Got the shirts 2 weeks later but no dress. After many times inquiring about the dress they kept giving me the run around. Dress was being made, dress will be shipped, then 2 months later dress is out of stock, please order something else😡 Then they said dress was delivered. This company is a thief! Got PayPal to intervene with no success. $80 lost!
Reply from Futario2025-07-15
Hi. We understand your concern about not receiving the product. We noticed that you have filed a dispute with PayPal, and after a thorough review, PayPal has made a decision in our favor.
As we respect and follow the platform’s resolution, we kindly ask for your understanding regarding this outcome.
If there is anything else we can assist you with, please feel free to contact us.
Thank you for your cooperation.
Futario Team
It’s impossible to make an exchange or a return. Sizes way off size L is two sizes smaller and very cheap fabric.
Reply from Futario2025-07-15
Hi. Thank you for your feedback. We're sorry to hear that the size did not fit as expected.
To resolve this, we would be happy to resend the correct size to you free of charge. Please kindly contact us via email at [[email protected]] and write TRUST PILOT in the title so we can assist you promptly.
If you are satisfied with the solution, we would appreciate it if you would consider updating your review. Your support means a lot to us and helps us improve our service.
Thank you for your understanding and cooperation.
Futario Team
I ordered a nice suede coat from these people and canceled 30 minutes later. The website stated I had 24 hours so no way they could've shipped it out that fast. I contacted the email and 2 days later some Oney person responded with and I quote " give them a good review and they would cancel this order". They actually tried to negotiate with me to pay a little or half off. We'll this piece of cloth they sent to me smelled like a dog and I quickly returned it to sender. The post master did not even want to touch it. Now they sent me to a collector. I refuse to pay for this trash because I sent it back to them. They are scam artists.
Reply from Futario2025-07-05
Hi, Charmaine. We are very sorry to hear that the product did not meet your quality expectations. After checking, we have refunded you the full amount in March. If you have not received it, please contact your bank. If you have any further questions or concerns, please do not hesitate to contact us at [[email protected]]. We would be happy to assist you.We kindly invite you to update or reconsider your review if you feel your issue has been resolved. Your satisfaction is important to us.
Thank you for your understanding.
Futario Team
It sounds like this company is a scam. They try everything they can to not refund you. Maybe there would be less negative reviews if they would actually take the advice from their customers and adhere to their own policies and advertise the actual item instead of AI versions. I’m surprised they’re still in business. Thanks people for giving a heads up and avoid shopping here.
Reply from Futario2025-07-05
Hi, Kat. We’re sorry to hear that you have not received your refund yet. To assist you as quickly as possible, could you please provide us with your order number or any related details?
Please kindly contact us at [[email protected]] with this information, and we will check the status of your refund and resolve the issue promptly.
Thank you for your cooperation and understanding.
Futario Team
I would have liked to see material this shirt is made of. Also, not sure of size: it states no stretch and I have wide shoulders so went with the shoulder measurement. I wish people who gave reviews would mention this type of thing-I don’t care how many compliments they got. The shirt is absolutely beautiful in the photo and totally my style. Hoping it fits well!
Your products are very pretty, especially the blouse that I bought. And I am probably not your target customer since I’m over 60! Navigating the website was fine, no problems. I am not a fan of the pop ups which often are signs of fake sites, but I do appreciate a discount or free shipping. My only criticism is that there is nowhere that I could find to tell me where item is shipping from or how long it will take. If I weren’t so in love with this top I would have not purchased solely because of that lack of info. Looks shady. Will leave another review when I receive product.
I purchased a jacket that is considered woolen. So not wool but a decent fabric for the fall. The jacket is “meh” at best. It’s ok. It’s not cheap like what others are saying but it’s not the “wow” either for $95 (it was priced at $99 but they had a sale). The blazer reminds me of a young person just starting to sew and they created a piece that’s wearable. If you are fly, you can make it work. I guess to explain the print: it is like it’s one piece of cloth with all the plaid going through it instead of different threads making the plaid print. Like I said, if you know how to jazz up clothes you can create something nice. I would NOT recommend this site after reading reviews from here and after having purchased an item that’s just “ok”.
I love your unique styling. The only reason for a 4 instead of a 5 is that it would be great to have an estimated time of arrival before a purchase. There are circumstances when delivery times matter.
I love the range and am tempted to buy lots but one of the things that put me off is you saying that the postage for returns has to be borne by me- this will put many people off.
