Futario (futario.com) has a 3.1 out of 5 rating on OK.one, based on 473 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 42% give 1 star; The business has replied to 98% of negative reviews; 372 of them were added in the last 12 months. Last updated 2026-10-24.
I ordered two gorgeous vests from Futario unfortunately they were both too small. I contacted Futario to initiate the return. Within one day I was pleasantly surprised by a return email and instructions. Now that’s Wonderful Customer Service! I will definitely be ordering more from Futario
Reply from Futario2025-10-10
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I ordered a top for my girlfriend using the sizing guide, which turned out to be a little snug. I reached out to customer service, and they immediately shipped a replacement of the next larger size, without requiring me to return the original order. They have been responsive to emails and sent tracking info for me to monitor progress. Now the sizing guide leaves a little to be desired, but the customer service has been excellent.
Reply from Futario2025-10-10
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I ordered the Vintage Henley Denim Shirt. It’s very well made. Quality fabric and stitching. I didn’t realize it was EU sizing, so I ordered too small. I wrote to Futario and they are sending the replacement right away. They have interesting designs. I will order more.
Reply from Futario2025-09-26
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I ordered a dress over a month ago and have not received it. I emailed them twice with no response. the dress is for a very laid back farm wedding for my son, so you can imagine my upset. I'm still waiting for the dress and a response to my email
Reply from Futario2025-09-25
We apologize for the delay, and your refund has been processed. Please check your bank account. If you still can't find it, please email your order number to [[email protected]] so we can assist you. Thank you!
The brown velvet vest I purchased in large (my usual size) was skin tight and the buttons were screaming. However it was very cute on. I emailed the company and they responded the next day. I am supposed to receive an XL in the mail. So, size up seems to be the ticket.
Reply from Futario2025-09-25
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I ordered Washed Caramel Denim With Brass Button Stitching Vest in small exactly following Futario size chart. It was so small that it didn't button up. I wrote to customer service on 9/1 to return or exchange. They wrote back on 9/2, "We'd be happy to send you a replacement in size M/L completely free of charge. You do not need to return the original item." As of 9/21 I have not received the replacement.
Reply from Futario2025-09-23
Hello, we are very sorry for causing you inconvenience! To reissue the order for you as soon as possible, please send the [Order Number] to our customer service email: [email protected]. We will handle it immediately upon receiving it and will keep you updated on the tracking number. Once again, we apologize for our mistake!
We ordered a dress two weeks ago and it hasn’t shipped. I would not use this company if you want products within 5 to 7 business days. I’m asking for a refund. Hoping I get it back and can write a positive review.
Reply from Futario2025-09-23
We are very sorry for the poor shopping experience you had. Regarding the refund issue you reported, we have processed the refund. Please double-check your account again.
We are deeply sorry for this experience. If you have any questions, please contact us via email：[email protected]
I would not recommend purchasing anything from them. They would not return my item even though they have a return policy on their website. Kept emailing them about a return and they would not give me instructions how to return an item. Also the pictures look a lot different than the actual product.
Reply from Futario2025-09-17
Dear Customer,
Thank you for bringing this to our attention. We are truly sorry for the frustration you've experienced with our return process and for the discrepancy between the product images and the actual item. We sincerely apologize for the inconvenience and any misunderstanding regarding our policies.
To resolve this immediately, please contact our support team at [email protected] with your order details. We will personally assist you with the return process and ensure you receive a full refund or exchange as per your preference.
Your satisfaction is important to us, and we are committed to making this right. Thank you for your patience and understanding.
Best regards,
Futario support team
Cheap quality. Soft but sleeves are short and not worth the price! 130 I payed for a cheap thin jacket
Reply from Futario2025-09-13
Dear Customer,
Thank you for your feedback. We sincerely apologize that the jacket did not meet your expectations in terms of quality, sleeve length, and value.
We take all feedback seriously and would like to have our support team look into this further for you. Please reach out to us directly at [email protected] so we can better understand what happened and explore options to address your concerns.
Your satisfaction is important to us, and we hope to have the opportunity to resolve this to your satisfaction.
Thank you for bringing this to our attention.
Best regards,
Futario Customer Care
i went from 5 to 1 stars. I was 1000% wrong about them. They didnt process shipping a new item out. I ordered and wqnted a jacket, they keep offering me the cheap ass dresses and everytime request a jacket peplacement-it is out of stock and offer the dresses again.
Don't buy unless you just accept you are possibly wasting your money if can't exchange or get a refund if so desire.
I'm an actual customer - not a fake review - and so far have had a good experience.
I ordered a wrong size - asked for refund -
they offered to send correct size and keep original. So just waiting on that now to arrive.
My experience with import companies -
Customer: Return shipping is expensive
Company: Easier to ship a new product - replace for vs refunds.
If that is they ONLY thing you can find on the site - then go for that refund- but I have always found something easy enough to replace for same cost(s)
First time ordering with Futario but they responded quickly. The quality is very good for the prices.
I may adjust review if the replacement product doesn't show -however to date
1. Original item ordered is lovely and well made - just too small.
2. They responded quickly and 3 times now.
Kindness goes a long way -
They shipped quick and responded to me quickly with my issue - don't believe they are scammers.
Reply from Futario2025-09-10
Thank you very much for your positive review! We are deeply honored to have your recognition. Your satisfaction is our driving force, and we look forward to serving you in the future!
This site is a complete scam! DO NOT BUY FROM THEM!! They emailed me stating an item was out of stock. I asked them 5 times to refund the money back to the original payment method. They completely bypassed my request and continued to ask me to select a different item, and continued to offer me multiple discounts on future orders. I had to dispute the charge with my bank. THEY HAVE DONE THIS TO COUNTLESS OTHERS. Don’t let it happen to you. DO NOT PURCHASE ANYTHING FROM THIS SITE!!!
Reply from Futario2025-09-05
Dear Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience you had during the refund request process. This is not the type of experience we wish for our customers, and we are very sorry for any inconvenience caused.
We value your feedback and will immediately investigate the matter to understand what went wrong. Please contact us at [email protected] and provide your order details(Fa42644) so that we can resolve your issue as soon as possible.
Our goal is to ensure every customer has a satisfactory shopping experience, and your feedback is crucial in helping us improve and enhance our service quality.
Thank you for your patience and understanding. We hope to have the opportunity to resolve this issue and regain your trust.
Best regards,
Futario Support Team
Yes they are a scam! The positive reviews are fake! Same as another reviewer, they will claim an item is out of stock and force you to pick another item multiple times and refuse to refund you!
Reply from Futario2025-09-05
Dear Customer,
Thank you for providing your feedback. We sincerely apologize for your disappointing shopping experience. Please rest assured that we highly value every customer's satisfaction and are committed to offering genuine service.
We will promptly investigate this matter to ensure that similar situations do not occur in the future. We sincerely invite you to contact us at [email protected], providing more details so that we can assist you with your issue and find an appropriate solution as soon as possible.
Your feedback is extremely important to us, and we view it as an opportunity to improve our services. Thank you for your understanding and patience. We hope to have the opportunity to regain your trust.
Best regards,
Futario Support Team
They are stealing my money. I ordered a product, over a month goes by. I email and they say it’s out of stock, when I ask for a refund they tried multiple times to get me to change the order to something else, I just needed a refund. Now they are saying “if all goes well” I may get a refund in 120 days. Complete scam. DO NOT ORDER FROM THIS COMPANY
Reply from Futario2025-09-01
Sorry to make you dissatisfied! Could you please email us explaining your situation and mentioning that we were the ones who asked you to contact us from Trustpilot? We'll give you a satisfactory solution.
Before I even received anything I was told my item was out of stock. I have been charged for the items, but not given a refund. So I would suggest not purchasing anything from this company.
Reply from Futario2025-09-01
Sorry to make you dissatisfied! Could you please email us explaining your situation and mentioning that we were the ones who asked you to contact us from Trustpilot? We'll give you a satisfactory solution.
I only received 1 of the 2 vests I ordered. Their customer service is slow to respond. I don't know if I'll ever receive my other vest. I should've read the reviews first before ordering from them.
Reply from Futario2025-09-01
Sorry to make you dissatisfied! Could you please email us explaining your situation and mentioning that we were the ones who asked you to contact us from Trustpilot? We'll give you a satisfactory solution.
Ordered and received an absolutely beautiful long sleeve patchwork top. It was shipped quickly and the quality and detailing is stunning! Unfortunately it was too big. I had no problem contacting customer service to exchange the size large to a Size medium. I was informed they would be sending that out immediately. I am very excited to receive the item and wear for the fall season. Once I receive the exchange item I will add another review on the quality and sizing. I am also awaiting a pair of jeans that I have also ordered and will also be posting a review on those once received.
Reply from Futario2025-09-08
Thank you for your affirmation of our item. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
I received only 3 of the 6 items I ordered over a month ago. One of the tops has a neck opening so small a toddler couldn't get their head through it. I ordered Women's Casual Printed Jeans - these are NOT Jeans. They are a printed polyester fabric and gross. Their customer service was quick to respond but offered no return but instead wanted to ship me another product, which, of course, I have not received.
Reply from Futario2025-08-13
Sorry to make you dissatisfied! Could you please email us explaining your situation and mentioning that we were the ones who asked you to contact us from Trustpilot? We'll give you a satisfactory solution.
I ordered a dress from them…. I never received it. I was offered a replacement and they kept saying it wasn’t available. I chose another option and when I selected it to replace the one that I never received, my card got charged again! I submitted a dispute to PayPay. The company refused the dispute claiming that they supplied the merchandise. I am out money for two dresses and I’ve never received anything ! Do not order from this horrible place!
Reply from Futario2025-08-13
Sorry to make you dissatisfied! Could you please email us explaining your situation and mentioning that we were the ones who asked you to contact us from Trustpilot? We'll give you a satisfactory solution.
They took forever to ship the $75 jacket I ordered from them. When I received it many weeks later, the product was sloppily packed in a bag. balled up. the outside packaging had insane amounts of tape sloppily wrapped around the package. when I removed the pleather jacket it was disfigured and wrinkled and it only made the already horrible product look even more horrible. Cheap and not worth the money. they would not give me a refund at all. They just offered a 30% discount on another purchase. Another purchase???? hahahaha I do not think so. I will NEVER buy another product from this company again. Horrible customer service!! Take my advice and DO NOT ORDER ANYTHING FROM THIS COMPANY EVER!!!!!
Reply from Futario2025-08-13
Sorry to make you dissatisfied! Could you please email us explaining your situation and mentioning that we were the ones who asked you to contact us from Trustpilot? We'll give you a satisfactory solution.
