Futario (futario.com) has a 3.1 out of 5 rating on OK.one, based on 473 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 42% give 1 star; The business has replied to 98% of negative reviews; 372 of them were added in the last 12 months. Last updated 2026-10-24.
Ordered a shirt in October; it didn't arrive until the end of January! The quality is horrible; it looks nothing like the photo. Based on other reviews, I am not sure I should be hopeful about a refund, but I am going to try.
Reply from Futario2026-02-26
We are deeply sorry to hear about the extremely long delivery time and the disappointing quality of the shirt you received. This is completely unacceptable and falls far short of the standards we set for ourselves, and we sincerely apologize for the frustration and disappointment this has caused you.
We understand you are reaching out via a public review, and we are unable to locate your specific order using the review ID alone. To assist you with your refund request, please contact our dedicated support team directly at [[email protected]].
When you email us, kindly include the following details to help us locate your order quickly:
The email address used at the time of purchase
The approximate date of your order (e.g., October 202X)
A description of the item (e.g., the shirt you mentioned)
Our team will prioritize your inquiry and work diligently to resolve the issue to your satisfaction. We value your trust and are committed to making this right for you.
Futario Team
I ordered 2 blouses, was informed one was out of stock,. They shipped one blouse but never refunded the second blouse not shipped. I wrote twice but have not received any refund.
Reply from Futario2026-02-25
We're so sorry to hear about your experience. We failed to process your refund for the out-of-stock blouse in a timely manner, and that's on us. We're glad to confirm the refund has now been processed and should be in your account within 48 hours. We've already updated our systems to prevent this from happening again, and we hope you'll give us another chance to make it right.
If you'd like to discuss this further, please contact us directly at [[email protected]].
Futario Team
I love your clothes in your customer. Service is over the top. Excellent only thing I have to complain about is about six items. I’ve ordered are still not here and I ordered them in January so they’re extremely back ordered.
Reply from Futario2026-02-25
Thank you for choosing Futario and for taking the time to share your experience. You can tell us your order number and we can check the order details. Please send the specific issue to our email address [email protected], and one of our customer service representatives will contact you to resolve your problem. Thank you for your understanding.
If I could give this company a zero I would. The product s I received were terrible quality and poorly made. The fabrics were awful and nothing fit properly. They refused to refund my money . I did send the products back which was a terrible experience. Do not order from this company. Total scam!!!
Reply from Futario2026-02-25
We're so sorry to hear about your experience. We failed to deliver on the quality and service you deserved, and that's on us.
We want to confirm that we've already processed a full refund for the returned items, even before receiving them back. We also have another order on hold at your request. If you'd like to proceed with it, or if you'd prefer a refund, please contact us directly at [[email protected]] and we'll resolve it immediately.
We hope you'll give us a chance to make this right.
Futario Team
I would never purchase from Futario again. What should have been a simple return turned into a stressful and frustrating process.
Instead of providing a straightforward return label, they offered a 20% refund to keep the item and required me to pay return shipping for a full refund. This feels like a tactic to discourage customers from returning products.
A reputable company makes returns easy and transparent. This experience was upsetting and unnecessarily complicated.
Buyers, please read the reviews carefully before ordering. I wish I
Reply from Futario2026-02-24
We are truly sorry for the frustrating and complicated return experience you had. This is not the level of service we aim to provide, and we take full responsibility.
We have processed a full refund for your order, and it should be in your account within 3-5 business days. We apologize for the stress this caused you.
If you feel that the issue has now been resolved, we would be grateful if you would consider updating your review. Thank you for your understanding.
Futario Team
I am so thrilled I found this company! Not only was my velvet jacket I purchased beautifully made, their customer service is STELLAR!! My jacket was delivered & it was too small. My measurements were true to the sizing chart, but it was too small. I was devastated because I truly wanted this jacket. I contacted the company & without any hesitation, they offered to send me one larger without fail. I am so thrilled to finally receive my beautiful jacket. This company truly takes customer service to a higher level than most merchants nowadays. The quality is SUPERB!!
Reply from Futario2026-02-24
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Since I complained last week after waiting 7 weeks with no information despite my money leaving my account, I suddenly has a reply thanks to Trustpilot. However, since that reply they have come back again this morning saying they can't supply the goods they charged me for. They now have asked me to choose another purchase. They didn't even offer to refund my money which I want!
Reply from Futario2026-02-24
We're very sorry for the terrible experience you've had with your order. We understand how frustrating it is to wait for information and then find out your items are unavailable.
We've tried to find your order using the details we have, but we couldn't locate it. To get your refund processed right away, please email our support team at [[email protected]] with your order number and any other purchase details.
We'll handle this as a priority.
Futario Team
I love the customer service at Futario. I needed a larger size and they got right on it. They are great to work with and I love their fashion. I believe that it is of good quality especially for the price.
Reply from Futario2026-02-24
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I place an order in December for over $300. I received 2 items but they keep jerking me around on the 3rd item. A blazer that I paid $130 for. They still haven’t shipped the item. I keep asking for an update. I’ve asked for a refund or the item sent immediately but they continue to tell me it will be shipping soon. My original business with them was good until they refuse to send the blazer I ordered. By the way, they are still selling the same blazer on their website and it does not say anything about being out of stock. Stay away from them. They will take your money.
Reply from Futario2026-02-21
We are deeply sorry for the frustration and disappointment this experience has caused you. We want to clarify that the blazer you were waiting for has now been fully refunded, and the funds should be reflected in your account shortly.
We take full responsibility for the delays and lack of clear communication regarding this order. We are currently reviewing our processes to ensure this does not happen to any of our customers in the future.
If you are satisfied with this resolution, we would be extremely grateful if you could consider updating your review to reflect the outcome. This helps other shoppers make more informed decisions and allows us to continue improving our service.
Thank you for your patience and understanding. If you need any further assistance, please don't hesitate to contact our support team at [[email protected]].
Futario Team
I am a first time client but definitely will be a long time client. The clothing is fabulous constructed, the pieces are unique & stunning! As a new consumer I had issues with sizing and they couldn't be more accommodating, easy to get a hold of, making shopping with them effortless. I can not wait to buy more clothing for the spring
Reply from Futario2026-02-21
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
This site is an absolute SCAM! That Facebook would allow a parasite like FUTARIO to be advertised on their site tells you how low FB has fallen. FUTARIO uses AI to entice potential buyers with exotic clothes only to not fulfill the order. If you buy something from these SCAMMERS you will lose your money.
Reply from Futario2026-02-21
We are deeply sorry to hear about your negative experience and the frustration it has caused you. We take your feedback very seriously and want to clarify that we have processed a full refund for your order. The funds should now be reflected in your account.
We understand that this experience has left you disappointed, and we sincerely apologize for any inconvenience. If you are satisfied with this resolution, we would be grateful if you could consider updating your review to reflect the outcome. This helps other shoppers make informed decisions and allows us to continue improving our service.
If you have any further questions or need additional assistance, please don't hesitate to contact our support team at [[email protected]].
Futario Team
DO NOT BUY FROM THIS COMPANY!! I BOUGHT A DRESS IN DECEMBER 2025 AND HERE WE ARE FEB 2026!! I have emailed them a couple of times only to be given a bullshit response like ‘your order is waiting to be designed’ - disgusting! They’re scamming people!
Reply from Futario2026-02-21
We're sorry to hear about the frustration and disappointment you've experienced with your order. We've tried to locate your order using your customer ID, but we couldn't find a matching record in our system.
Please contact our support team at [[email protected]] with your order details (like the email used for purchase or order number) so we can look into this for you.
Futario Team
This company confirmed my order on January 19. I still have not received my dress. Today I called my credit card company and filed a charge back, in addition I file a complaint with the BBB.
Totally unacceptable, this company should be removed from the web, its totally a SCAM. You are unable to speak with a live person, only a chat box.
HORRIBLE!!
Reply from Futario2026-02-21
We are deeply sorry for the frustration and inconvenience this has caused you. We want to inform you that your order has already been fully refunded.
If you have not yet received the funds, we recommend contacting your credit card company or bank directly to check the status of the refund processing, as the timeline for funds to reflect in your account can vary depending on their policies.
We sincerely apologize for the delay in your order and the poor experience you've had with our customer support. If you need any further assistance, please don't hesitate to contact our support team at [[email protected]].
Futario Team
Waited over a month for the item and not yet shipped!
Ordered a dress on January 15th - February 19th today and it still has not shipped. I have written multiple times to the seller and am cancelling the order. Over a month just to ship is not reasonable.
Reply from Futario2026-02-20
We are sorry to hear you have not received your order yet.
After checking our records, we can confirm that all items in your order have been successfully shipped. Due to potential delays in international shipping or customs processing, we kindly ask for your patience as your package makes its way to you.
If you do not receive your order within a reasonable timeframe, please contact us via email with your order details, and we will be happy to track it for you and provide further assistance.
Thank you for your understanding.
Futario Team
It is impossible to get anyone to tell me how to process a return. Should be simple on line process, but nothing for a week. Does anyone know how to return their items
Reply from Futario2026-02-21
We're sorry to hear you're having trouble processing a return. We tried to locate your order using your customer ID but couldn't find a matching record in our system.
Please contact our support team at [[email protected]] with your order details (like the email used for purchase or order number) so we can guide you through the return process.
Futario Team
I received my item and it was too big. The customer service was superior and helped make it right instantly. will be ordering again in the near future.
Reply from Futario2026-02-21
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Your cooperation in resolving issues made my experience with your company smooth sailing.
Reply from Futario2026-02-21
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Website offers high quality products! Especially compared to other gothic-style clothing websites, Futario offers the best selection. While the photos on the website seem to be made with AI, the clothing that arrives is probably 90-95% accurate to the AI model so I'm not that bothered by it. Also when I wanted to return an item, the customer service was extremely prompt (unlike other clothing sites I've used), helpful, and offered to send me a completely new item of clothing instead of me having to return what I didn't want. This was great because I basically got two items for the price of one. Will be happy to buy again from this site! Right now, it's the only one I trust for the style of clothing I'm looking for.
Reply from Futario2026-02-21
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I have had a great experience with Futario. I ordered a top that was too small, and they sent me a different top that fits perfectly. (I didn’t even need to return the original top.) The new top is beautiful! I plan to wear it this weekend, and I will order from them again.
Reply from Futario2026-02-21
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
This company is very professional and communicates with integrity. The quality of the clothing is excellent and their return offerings are policy are efficient and generous.
Reply from Futario2026-02-21
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
