Fuumuui (fuumuui.com) has a 3.7 out of 5 rating on OK.one, based on 56 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 87% of negative reviews. Last updated 2026-08-10.
I bought a Fuumuui grayscale/pastel watercolor palette to try out and it has now become my favorite paint to use. The paints are so easy to use they can be as opaque as you want or extremely transparent and not the vibrancy of the colors. Smooth and flowing, can’t get enough of them. Definitely going to try other products from them…I am certain they won’t disappoint ❤️❤️❤️❤️❤️❤️
Terrific product,timely delivery, and easy to order.
Good service and well packaged, I love these versatile and well made brushes. They make my painting sessions fun!
Every product is well made. The paint pigments are rich. Love everything I have purchased!
The time until the order was sent out was longer then usual for most stores, so including shipping it took a while until the order reached me. On the other hand, customer support was friendly after I reached out and informed me when they expected my shipment to go out. The product itself is really well done, I ordered brushes and paper and can say that both are very high quality and quite honestly exceed my expectations. Especially if you want good calligraphy brushes I would suggest you take a look, since those are hard to get otherwise outside China & Japan. Overall if they can optimise the time from order to the shipment going out I would reward 5 stars.
Thank you so much for your thoughtful and balanced review! 🎨 We're delighted to hear that you were pleased with the quality of your brushes and paper, and that they exceeded your expectations. It's especially rewarding to know that our calligraphy brushes stood out to you. We also appreciate your honest feedback about our processing and shipping times. You're absolutely right that there's room for improvement, and we're continuously working to shorten the time between placing an order and dispatching it. We're glad our customer support team was able to keep you updated along the way. Thank you again for your valuable feedback and recommendation. We hope that next time we can provide both the high-quality products you enjoyed and the faster delivery experience needed to earn your fifth star. We look forward to serving you again! ✨
I have really loved everything I have purchased from Fuumuui. I purchased a travel paint box as a treat for myself as I love painting outdoors and having my head down gives me a headache so to have a box I can mount in a tripod is great. I can’t wait to try it out. I really need to say that the thought and care that went into making this box is amazing. It is perfectly sanded and smooth absolutely everywhere, the magnets that hold it closed are very strong, it will not fall open accidentally but is still easy enough to open because they have made a indent for your fingers to grasp the lid. The holes where you can screw in the loops to attach a cord are not just screwed into the wood there is a little brass fitting that the loop is screwed into that is nicely positioned in the wood so you shouldn’t ever have an issue with the loop pulling out as long as it is not over tightened and striped. Every piece of the water holder slides into place and has small knobs to tighten it. The brush has two brushes in it one at either end. The end of the brush has what I think is a infinity pencil that you could sketch with. It makes nice light marks on paper anyway. Each half pan has a magnet on the bottom. So they will stay in place well. If you remove one row of pans you could store a liner or a pencil and eraser in it. There is a generous white mixing palette. A clip to hold paper in place is included but I think you could use two tiny magnets to hold it in place. It also comes with two different straps and a replacement screw as well as an Allen key to tighten the lid or loosen it as needed. The whole box is so beautiful and I think it is heirloom quality. So many details show they really care about their products. When I ordered I think the online system altered my address to read a region rather than an address so the product was delayed but Fuumuui customer service was very helpful in straightening it out and getting the package moving in the right direction again. I also had ordered some travel brushes some time ago and I just love them. They are actually my favorite brushes because they come to such a nice point for detail work and feel nice in your hand. They are also carefully crafted and exceptionally nice. The wood portion is perfectly sanded and the metal parts are smooth, no burrs, the screw on lids are lovely black lacquer and the whole brush has a nice weight to it. I really love those too. I did order a nice set of round brushes that I haven’t tried yet but I am sure they are lovely too.
Thank you so much for taking the time to write such an incredibly thoughtful and detailed review. 💛 Reading your experience truly made our day. It means so much to know that you noticed all the little details we carefully considered—from the smooth finish of the wooden palette, the secure magnets, brass inserts, and adjustable water holder, to the dual-tip travel brush and the thoughtful accessories included with the set. We designed this travel palette to make outdoor painting more enjoyable, so hearing that it fits exactly what you were looking for is incredibly rewarding. We're also delighted that our travel brushes have become your favorite. Knowing that you appreciate their precision, balance, craftsmanship, and comfortable feel is the highest compliment we could receive. Thank you as well for your kind words about our customer service. We're glad we were able to help resolve the address issue and get your order back on track. Your support and encouragement inspire our entire team to keep creating art supplies with the same attention to detail and care. We hope your new travel palette accompanies you on many wonderful painting adventures, and we can't wait to hear what you think of your round brush set once you've had a chance to use it. Happy painting, and thank you for being such a valued member of the Fuumuui community! 🎨✨
The quality of your products is so true to those advertised. Fast service and careful packaging ensures everything arrives pristine. The performance of your brushes is outstanding. Thank you for treating your customers as I am sure you treat each other. Bless you.
Thank you so much for your heartfelt review! 💛 Your kind words truly mean a great deal to our entire team. We're delighted to hear that you're happy with the quality of our products, the careful packaging, the fast delivery, and the performance of our brushes. Knowing that you feel valued as a customer is one of the greatest compliments we could receive. We strive to create art supplies that inspire creativity while providing the best possible experience for every artist. Thank you again for your trust, your encouragement, and your blessing. We wish you many joyful and inspiring moments with your Fuumuui brushes. Happy painting! 🎨✨
I have not recieved my order and when I questioned it I had a message saying ' As it was an imported irder it is my responsibility to contact the local delivery service to arrange a delivery date. I think you have already charged me for the undelivered order. Surely it is your responsibility to ensure an order is delivered. The item has been delivered today 30.06.2025. i didn't do anything except write a review yesterday. 0n a positive note the brush set is really good quality as always
Thank you for updating your review, and we're very glad to hear that your brush set has now arrived and that you're happy with the quality. We sincerely apologize for the confusion and frustration caused during the delivery process. We understand that the communication could have been much clearer, and we appreciate you bringing this to our attention. Your feedback helps us improve both our customer service and shipping experience. Thank you again for your patience and for your continued trust in Fuumuui. We hope you enjoy creating with your new brushes! 🎨
I have been purchasing their products for over two years and I definitely can say without any hesitation that they earned all 5 stars. Shipping sometimes is long, but they make up for it in quality and customer satisfaction.
Thank you so much for your support over the past two years! 💛 It truly means a lot to us to have customers like you who have been with us throughout our journey. We're honored to have earned your trust and your 5-star recommendation. We also appreciate your understanding regarding shipping times. We're continuously working to improve our logistics so we can deliver your favorite art supplies even faster while maintaining the quality and service you expect from Fuumuui. Thank you again for being part of the Fuumuui community. We look forward to supporting your creative journey for many years to come. Happy painting! 🎨✨
Each month I buy something for my collection, excellent items , good service the only problem is 1st July custom fees plus 3 euro on each item from EU on Chinese products. Will see
Thank you so much for your continued support! We're delighted to hear that you've been adding Fuumuui products to your collection each month. 🎨 Regarding the new EU import charges, we understand your concerns. At the moment, Fuumuui is covering these additional fees for our customers, so you shouldn't need to pay them. However, as import regulations and shipping policies may change over time, we can't guarantee that this arrangement will remain the same in the future. If there are any changes, we'll make sure to communicate them clearly in advance. Thank you again for your trust and support—we truly appreciate it!
I ordered & purchased the Fuumuui Portable 24-Well Watercolor Palette Set +Floor Tripod for £130.50 on 12/6/26. The palette set was delivered on 25/6/26 which I thought was excellent - the palette set is fantastic. However, the tripod was not delivered at the same time. After a little time getting through I was informed it was on a second separate shipment which was in transit, and have received it today (2/7/26). And again it is an excellent product - lightweight, good instructions and easy to use. Very pleased. Overall, almost excellent - only recommendation to Fuumuui would be to make clear when likely to be 2 or more separate shipments, and also to speed up response times. Have increased my rating to 5 star as when they responded it was great service.
We're very sorry for the inconvenience and completely understand your concern. The tripod is shipped separately from the watercolor palette set because its size exceeds the shipping limits for a combined parcel. As a result, it may arrive a little later than the main package. Could you please reply with your order number or the email address used for your purchase? We'll check the shipment status of your tripod and follow up with our logistics team to help expedite the delivery. Thank you for your patience, and we sincerely apologize for the confusion. We'll do our best to get this resolved for you as quickly as possible.
Excellent produit. But Delivery service is very long for watercolor pigments.
Thank you so much for your kind words! We're delighted to hear that you're enjoying your watercolor pigments. 🎨 We also appreciate your feedback about the delivery time. We're continuously working to improve our shipping process and logistics so that our products can reach our customers more quickly. Thank you again for your support, and we hope you continue to enjoy painting with Fuumuui!
This is my third order. The previous two experiences were as bad as this one. It's been two weeks. The "Track my Order" page always says the my order number was wrong and cannot be tracked. Emails and whatsapp messages to their customer service was not responded. I live in Hong Kong (very close to China) don't understand why shipping and delivery can take more than a month. They just take your money, not doing any refund and ignore your complaints. I think this is my last ordet that I will place on their website. As for my first two orders, I also complained about their delay in updating the shipping status. They have arrived finally but the status of these two ordersw wer still "On its way". They never update their record . Update： 23-06-2024 I received an email from customer support of Fuumuui apologizing delay of my order's shipment. 24-06-2926 I received an email telling me that my shyipment is on its wayand can be tracked on a platform called 4PX. The platform is suggesting that my parcel cannot be delivered because the person ordering it is unavailable to receive it. They don't even inform me which the courier of my parcel is. I haen't seen anybody coming to my home delivering it. 26-06-2026 4PX reported an "Abnormal situation in the warehouse" in Nanchang, China. 26-06-2026 23:21:46 Nancheng / Hand over to airline failed-active order blocking 2026-06-27 14:38:25UTC+08:00 Nancheng / Shipment arrived at facility and measured.（meaning that the whole parcel being returned to Nanchang and might be reshipped?? Fuumuui replied to this post saying that I have to wait another 15 business days for my parcel - that's just another unending cycle of reshipping and returning to the warehouse) Please see how lousy their shipment and delivery service is. I wonder what Fuumuui did to my parcel. So many excuses to cover up their scam!!! They just tell you to wait and wait and refuse to process your request for refund. No hope. Will blacklist this company's official website. 2026-06-27 Fuumuui replied to my post here saying that they will review my cast and try to sort out everything with their logistics team. They asked my to provide the order number in an email for them to check. Well, Fuumuui, I did email you days ago, giving you all the info about the "abnormal" situation of my order (order number and tracking number and its abnormal status that I discovered at that time). You never read emails from customers and never respond. You ignored customers'messages that came through every way you provided on you website. That's why you didn't know. The only function on your wesite that works is the "Pay NOW' button which works without delay. Fuumuui, here is the info you asked for: #fuumuuiart125426 4PX3002916847486CN ....and your last chance to "make things right" as you clained. 29-06-2026 Fuumuui customer support wrote me an email promising me a 10% refund of my order if it did not arrive by 5th July. 06-Jul-2026 My parcel finally arrived, one day later than the date Fuumuui promised to deliver it. They promptly processed a refund of 10% of the value of my order. My goods did not arrive in goosd shape. One of the half pans in a palette was damaged, the paper box of the brush soap was squished and the tin containing the soap with indent. I reported that to them and they offer to give me another refund. I suggested a replacement half pan to be mailed to me. The other imperfection due to mishandling does not affect the quality and I would accept them as they are. All I want is the products to be delivered on time safely, not refund or bonus gifts of any kind. In the most recent communication, they offered to replace the whole palette with a full set of half pans for me, which I declined. I think that is not fair to have them replace the whole palette just for the sake of one very cheap plastic half pan. 17-Jul-2026 Another shipment arrived with a brass paper clip as a gift instead of the palette. It arrived within a reasonable period of time after the order was confirmed. Still, some of the packaging of products in that parcel was damaged. I sincerely appreciate their kindness in offereing me a gift instead of the half-pan. I can feel that they are working hard to improve communication and customer support, although I think the shipping and pakaging staff need more training on handling the products with more care to avoid damage. I know that leaving a one-star review greatly affect the image (and business) of this company. Seeing that they are on the right track now, I decided to change that to a 3-star. I hope the day come when I can write a five-star review for them.
We're truly sorry for the experience you've had, especially as a returning customer. We completely understand your frustration with the shipping delays, tracking issues, and the lack of clear communication. This is certainly not the experience we want for any of our customers, and we sincerely apologize. Please reply with your order number or the email address used for your purchase, and we'll personally review your case with our logistics team. If there has been an issue with the shipment or refund process, we'll work with you to find a solution as quickly as possible. Thank you for bringing this to our attention. We genuinely appreciate your patience and the opportunity to make this right.
Thank you for communicating Fuumuui team. Sadly, I had to cancel due to delays. They are very behind with orders and trying to hire more help. not shipped and zero response from company after five emails sent. 25 days and counting. I have tried all of the below customer service emails: - Roar@ fuumuui.com - Help@ fuumuui.com - Support@ fuumuui.com - +1 323 678-3813 What's app I have also reached out through Facebook messenger finally got a response. Shipping tracking does not exist.
Hello, you can provide your order number here, and I will prioritize it for you. Currently, the after-sales response from these channels may take three to four working days. We are currently expanding our after-sales team. We are really sorry.
Seems a lot like a scam. No order updates, no replies to my messages about the order status, and fake comments on social media. Disgusting.
Hello, you can provide your order number here, and I will prioritize it for you. Currently, the after-sales response from these channels may take three to four working days. We are currently expanding our after-sales team. We are really sorry.
They are essentially running a scam. They advertise their products at what appear to be heavily discounted prices, but they have never been available to buy at the higher amount. Unethical and misleading, and actually illegal in the U.K.
Thank you for sharing your concerns. We understand why this might raise questions. Our promotional pricing reflects our current sale strategy, and we continuously adjust prices based on seasonal campaigns and market conditions. We always aim to present our offers as clearly and transparently as possible. If you have any specific questions about our pricing or promotions, we'd be happy to help. We truly appreciate your feedback and are always working to improve our customers' experience.
I have ordered a couple of times from Fuumuui and it’s been great, yes it takes time I am sure it’s snail mail… the cheapest it’s free. All the items are really good. I feel bad for the bad reviews I have seen here. Be patient
Thank you so much for your kind words and for supporting Fuumuui! 💛 It truly means a lot to us. You're right that our free shipping option can take a little longer, and we really appreciate your patience. Over the past year, we've grown much faster than we expected, and our customer service team struggled to keep up at times. We've recently expanded our support team and improved our processes, so we're now able to respond and resolve issues much more quickly than before. We're committed to providing a better experience for every customer. Thank you again for your trust and encouragement—it means the world to our team. 🎨
Thus far very poor service I ordered brushes valued at just over $100 on May 25 and on June 11 They still had not shipped that's almost 3 weeks and NOT YET SHIPPED I received an email today to say they may ship next week and then it will take a further 2 weeks to arrive so almost 7 weeks after purchase I might receive my goods
We're truly sorry for the long delay you experienced, and we completely understand your frustration. At that time, we experienced an unexpected surge in orders along with temporary stock shortages, which caused some orders to take much longer to ship than we would have liked. We know that waiting several weeks without your order is disappointing, and we sincerely apologize. Since then, we've expanded both our warehouse and customer support teams, improved our inventory planning, and significantly shortened our processing times to help prevent delays like this from happening again. Thank you for your patience, and we hope you'll give us another opportunity to provide the experience you expected from Fuumuui.
DO NOT BUY THEIR PRODUCTS. Scam company. Never answers any contact and the order I placed weeks ago has not even been processed. Keep your money. Hell, burn it if you want, you will make more use of it as fire wood than using it on Fuumuui
We're very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. We'd really like the opportunity to look into this for you. Could you please reply with your order number or the email address used for your purchase? Our team will investigate your order immediately and do everything we can to resolve the issue as quickly as possible. Thank you for bringing this to our attention, and we look forward to helping you.
Order four items from them on the 9th of May 2026 worth 169.80 euro. Nothing has been dispatched as of today 24 May 2026. Have contacted them through email support and FB messenger but have received no response. I paid them through the Shop app so maybe I will get comeback through them. It is not looking good. As of today 25th of May the company has responded to say I will receive my items in 10 to 15 days time. No rush!!!
Thank you for updating your review. We sincerely apologize for the delay and appreciate your patience and understanding. At the time, we were experiencing an exceptionally high volume of orders, which unfortunately affected both our shipping times and response times. Since then, we've expanded our customer support and fulfillment teams and improved our inventory planning to provide much faster processing and communication. Thank you again for giving us the opportunity to make things right. We truly appreciate your support and hope you enjoy your Fuumuui products once they arrive. 🎨
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