Just love the controller and also…
Just love the controller and also thanks to Emily for assisting me and giving a replacement at no cost just love the new Vader v2 pro
About Gadgethyper
Data updated- Website
- gadgethyper.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 86 reviews
- Replies to negative
- 67% (4/6)
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Is Gadgethyper legit?
Gadgethyper (gadgethyper.com) has a 4.7 out of 5 rating on OK.one, based on 96 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company and highly recommend their online shop. Customers frequently praise the incredibly helpful staff and exceptionally responsive customer service team for providing fast and effective solutions. People also highlight the remarkably fast international shipping methods and securely packaged items that consistently arrive in perfect operating condition. Some reviewers were not happy with encountering unexpected initial hardware defects, loose components, or minor malfunctions upon delivery. Despite these occasional setbacks, consumers note that support agents efficiently guide them through troubleshooting steps and promptly arrange completely free replacement products to fully resolve all underlying problems.
Auto-generated from all reviews of this business. For reference only.What people say
Great customer service - provided a complete replacement
Emily helped me out in regards to a software glitch that bricked my controller. She provided wonderful customer service with quick response times and solutions to try before they offered a complete replacement of faulty hardware.
Great Controllers, Good Service
They sell a bunch of surprisingly fine controllers - for some reason I own 3. And when I had one issue, Emily was quick to fix it, plus she was quick to acknowledge a replacement/refund would be in order if she hadn't been able to.
The good, the bad and the great.
Very short version: Decent prices, great customer service (service provided by Emily from GadgetHyper) Normal version: I have ordered the "Flydigi Vader 5 Pro Wireless Charger Dock Bundle" the 4th of July, and received it the 15th of July 2026. The 11 days of transport/handling is expected when shipping from China. When testing the product, i noticed half of the LED's on the docking station did not work. The controller itself works as advertised, and all the functions but the front lights on the dock was working as well. On the same day i received the bundle and tested it, i contacted GadgetHyper's support department regarding above mentioned issues. Here i was kindly greeted by Emily. Emily made great reassurances in their mail, and asked for further details/video of the issue for issuing the correct solution. After sending the video, i got informed it was most likely en hardware fault, and they would like to send an replacement. The time it took for resolving the issue with Emily was roughly two days, which in my book is incredibly fast when dealing with warranty/product issues. The shipping time for the second dock was from the 16th of July to the 23rd of July, a total of 6 days. Looking at the whole ordeal, i can only say that i personally like the pricing, and very much like the assistance provided by Emily from GadgetHyper's support team. It is annoying the first dock had issues, but that is not GadgetHyper's job, that is the job of the QA team of Flydigi. With that said, the Flydigi's After Sales team quickly acted with Emily, so i have no issues with Flydigi. I would like to offer my praise to Emily for assisting throughout this experience with their customer service.
Excellent After-Sales Support
The website has good prices, free shipping above a certain cart value (there is an option for faster express shipping which I took but regular shipping seems to be quick as well), and excellent after sales support. My Experience: I ordered a Flydigi BS3 Pro Laptop Cooler from their website with express shipping, and it arrived within 8 days. However, my original Flydigi BS3 Pro laptop cooler arrived with a hardware fault, where the fan wouldn't spin. I contacted support, and I got a response within a day from Emily, who reassured me that they'd resolve my issue promptly and asked for a video demostrating the fault. After I sent a couple of videos demonstrating the issue, they confirmed that the fault laid in the hardware and arranged a replacement at no cost to myself, resolving the matter within 2 days of correspondence. The replacement was shipped promptly and arrived in 8 days, which was the same delivery time as my original order with express shipping. The replacement unit works perfectly, completely resolving the matter. I'd like to thank Emily in particular for her excellent communication throughout the process. She kept me informed at every stage, was polite and professional, and made the warranty claim process straightforward and hassle free. It's always disappointing to receive a faulty product, but what matters is how the situation is handled by the retailer, as the fault does not lie with them. GadgetHyper's aftersales support was responsive, efficient, and reliable, huge thank you to Emily, and I wouldn't hesitate to order from them again.
GadgetHyper has great customer service
GadgetHyper has great customer service: they're super responsive. I had an issue with my charger dock, and when I contacted them, Emily was swiftly helpful and straight forward: we resolved the issue in a few exchanges with zero frustration me. Definitely buying again from them.
I got the dire wolf 4 controller last…
I got the dire wolf 4 controller last year and really enjoy playing with it. Unfortunately, I got an issue with the RT button after 7 months, but they quickly sent me a replacement. Thanks to Emily for coordinating the replacement!
The company is great in all areas
The company is great in all areas, the customer support is fast and helpful, the product I purchased was flydigi vader 5 pro, arrived in perfect condition just as I wanted, Emily specifically in the customer support took care of all the queries I had and put me at ease, highly recommend purchasing a controller from this company.
Superb and Trustworthy Company
I purchased Saber Plus Controller with R20 adapter. After controller arrived without the adapter I reached out to folk at Gadgethyper and the missing item was sent without any issue. Additionaly previous orders were delivered without any problems. Gadgethyper is a great place to buy from if you are looking for controllers and different accessories.
Couldn’t be better
I placed several orders at Gadgethyper. They shipped every order blazing fast and offered superb support if there were any concerns or problems. I can just recommend this shop and it’s my to go one.
Great Customer Service and Fast Replacement
Ordered a Flydigi Vader Pro 5 from GadgetHyper. Unfortunately, the controller arrived with a hardware defect affecting the RGB lighting on one side. I contacted support and Emily responded quickly. After providing videos and following the troubleshooting steps requested by Flydigi, the defect was confirmed and a replacement controller was arranged without any hassle. Throughout the process, communication was friendly, professional, and helpful. Although receiving a defective product was unfortunate, I am very satisfied with how the issue was handled. Special thanks to Emily for the excellent support.
I Ordered The BS3 Pro Eva Edition…
I Ordered The BS3 Pro Eva Edition Cooling Fan From GadgetHyper It Had A Hardware Problem Where The Fan Wouldn’t Turn On Good Thing I Had Seal With The Purchase Cause I Was Able To Get A Replacement That Works After Emailing Support Emily Was Able To Help Me Make A Request For The People To Take It Out Of The Box And Test It For Me Before Sending The Replacement Out Now My Laptop Stays Cool And My Balls Won’t Get Cooked
Exceptional service from Emily!
I recently ordered a Flydigi Vader 5 Pro from Gadgethyper. While the controller itself was very nice, it ultimately didn't fit my personal needs. The return process could have been a hassle, but Emily made it completely seamless. She was incredibly helpful, kind, and professional from start to finish. Outstanding customer service like this is rare—highly recommend Gadgethyper!
Great custommer support
I was among the first to receive Flydigi Vader 5 Pro controller that I purchased from Gadgethyper. As some other people I had an issue with the controller where the tension rings did not stay in place. My case was pretty bad as the rings move on even the slightest movement of the joysticks. My warranty claim was denied by Flydigi as they deemed my issue to be within normal operational tolerance. I found that laughable that even a clear proof in a video I was told that this was a normal behaviour of the controller. However, I was in touch with Emily from Gadgethyper who was dealing with my case and she made sure that my experience with Gadgethyper was satisfactory. I have to say that I was pleasantly surprised by the way she dealt with the whole situation. She was professional and very polite. I am sure there are others in Gadgethyper who upheld the same values. One good example related to the Flydigi Vader 5 Pro controller is when they included a diy solution for an obvious design flaw of the controller's paddles right after somebody pointed the flaw out on Reddit. It was not their responsibility to fix anything, yet with every order they included simple solution that was designed to minimise the occurence of breaking the paddles. They even tested which size would be perfect for this purpose. I can highly recommend this store as you will be well taken care of when things go wrong. Also, their website is very clear and transparent. You know exactly what you sre buying.
THE place to buy controllers
They have a big selection of controllers and accessories. And the customer support is excellent too, Emily helped me with a faulty LeadJoy Xeno Plus controller. You can buy with comfort as they have a very good warranty and will help if something goes wrong!
Customer support feedback
I ordered the Flydigi Vader 5 pro, which after a few months turned out to be defect. Gadgethyper responded incredibly fast and handled my issue with care. The communication with the worker Emily was flawless, fast and smooth, which only adds to my customer experience. I will definitely order again!
Great Service
I have now brought 3 amazing controllers on there website the discounts nice and plenty of options that are in stock.
Great Customer service
Great Customer service , prompt and transparent delivery process. Very well packaged items . You can tell they care . Very rare quality these days . I’m a repeat and as long as they are selling controllers a lifetime buyer . Kudos to the GH team .
Really great was seeing mixed opinions
Really great was seeing mixed opinions. but i see that the company is great the package arived with no issues the customer service responds quickly
You will be sold broken product and then harassed and stalked.
Sold me a lemon and then harassed me for proof because of my negative review. I did not contact them, I did not solicit a refund - I left the review they earned, nothing more. The emails I got repeatedly told me I was "misunderstanding" and even after being told not to contact me, they still tried to dismiss responsibility. At one point the email even used the wording that they do not "knowingly" sell defective products, as if to defensively get ahead of an accusation I did not make. The gall of harassing someone after just having robbed them is astounding. Edit: GadgetHyper have now taken to spamming my email AND stalking me on Reddit because I told them not to contact me. Impressive facility for harassing critics, this one. And no, I don't mean replying to reviews, which is in their right. Ironically, they lie in their reply to this review and say they're "respecting my privacy" - which they then ignored to harass me by email AGAIN after, and again they were told not to contact me.
Reply from Gadgethyper2026-06-23
Hi, This is Nagi, the person in charge at GADGETHYPER. I am genuinely sorry that our proactive customer support felt like harassment to you. That was never our intention. As a brand, when we noticed your review about a technical glitch with your Vader 5 Pro controller, our immediate and automatic response was to reach out and try to fix it for you. We believe taking responsibility means actively offering solutions, not ignoring our users. To clarify our policy and ensure you are fully supported: We have already emailed you to confirm that if there is a verified defect, we will issue a full refund or a brand-new replacement immediately, with absolutely no return required. We have also promised to respect your privacy and will not contact you again via email unless you wish to proceed with the solution. We are always here and ready to help whenever you change your mind. Best regards, Nagi
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