Galileo Medical

It's great but basic outline of care

It's great but basic outline of care, it would be better if it took time to listen better. And the claims take atleast a month to show on insurance

One star — Convenient in theory, frustrating in practice

I used Galileo for roughly nine months and ultimately decided to return to my previous brick-and-mortar primary care provider. A few specific issues drove that decision. **Refills.** My former in-person PCP would write maintenance prescriptions for a full year, so I returned once annually. Galileo generally won't do this. For a patient managing several medications, that means repeated consultations just to keep stable, long-standing prescriptions filled. It turns routine maintenance into a recurring administrative burden. **Abandoned consultations.** On more than one occasion, a clinician opened a consultation in the middle of the night, asked a question I had already answered on the intake form, and then closed the consult before I woke the next morning—leaving no treatment, no plan, and no direction. The asynchronous model failed completely in these instances. **Reflexive specialist referrals.** Galileo frequently pushes patients toward specialists, even for maintenance medication refills. I cannot reasonably see (and pay for) a specialist for the rest of my life simply to refill medications that are safe, effective, and well tolerated for me. This defeats the purpose of having a primary care provider at all. Telehealth can work well, but for ongoing management of chronic conditions and stable medication regimens, my experience with Galileo was inefficient and at times unresponsive. I've gone back to brick and mortar care.

Other apps had me waiting weeks for an…

Other apps had me waiting weeks for an appointment. I got to choose an appointment with whatever time I wanted through Galileo the NEXT DAY. Perfect if you need emergency meds. The team is super quick to respond. Excellence

It was fast and easy.The nurse was…

It was fast and easy.The nurse was friendly and helpful.

Best medical team to work with

Best medical team to work with, fast, reliable and efficient! Couldn’t recommend more!

They answer when you text

They answer when you text. Are there when you need you RX and are all around helpful.

-10 stars to representative Eric

I had the misfortune of speaking to someone named Eric there. He doesn’t know what’s going on and he’s incredibly rude. I didn’t know this app was such a rude place. Eric does not know what’s going on. He says he’s in customer service.

I had an extremely disappointing… Waste of time

I had an extremely disappointing experience with Galileo Medical and would strongly caution anyone considering using them for prescription management or continuity of care. I originally used Galileo during an emergency situation while I was in the middle of relocating to another state. During that appointment, while discussing unrelated matters with the provider, I mentioned that I had not yet established care with a local doctor and that I would soon need a refill for another medication. I explained that otherwise I would have to drive four hours back to my previous physician just to obtain the prescription. The provider told me that I could simply make an appointment through Galileo whenever I needed a refill prescription. My daughter already uses the service this way between visits with her regular in-person doctor, so this sounded straightforward and reasonable. About 45 days before leaving my job and losing my health insurance coverage, I scheduled a Galileo appointment specifically to obtain a refill prescription. At that point, I only had about 30 days of medication remaining and wanted to make sure everything was handled before my insurance ended and before I ran out of medication. I was very clear with Galileo about this during the appointment and throughout the entire process. The appointment itself was straightforward. The provider requested blood work before finalizing the prescription, and I complied immediately by completing the labs the very next day. Galileo then sent the prescription to my pharmacy — however, they failed to submit the required insurance prior authorization, meaning the pharmacy could not actually dispense the medication. From that point forward, the experience became incredibly frustrating. For weeks, I repeatedly contacted Galileo and made multiple trips to the pharmacy trying to resolve the issue. Every time I reached out, I was told someone would “send a note to the provider” or escalate the matter. I repeatedly explained that: - I was nearing the end of my medication supply - My insurance coverage was ending soon - The authorization needed to be completed before my insurance expired Despite having more than enough time to resolve the issue, Galileo continuously dragged their feet. I was repeatedly assured the issue would be handled, but nothing actually happened. After more than a month of delays and follow-ups, my insurance finally expired. At that point, Galileo informed me that because I no longer had an active membership, they no longer had to take any action on the unresolved issue — even though the appointment, blood work, prescription request, and failed authorization process all occurred while I was an active paying member. I was told that if I wanted further assistance, I would need to purchase another subscription. So after paying for appointments, paying for blood work, spending weeks following up, and complying with every request they made, I never actually received the medication or the service I sought help for in the first place. What bothered me most was the complete lack of urgency and accountability despite being clearly informed from the beginning that I was on a deadline due to losing insurance coverage and nearing the end of my medication supply. Looking back, I wish I had not been so consumed with moving and starting a new job and had simply established care with a local doctor instead. Unfortunately, each time I connected with Galileo, I believed the matter was finally being resolved, only to continue receiving delays, excuses, and no actual resolution. Healthcare companies dealing with prescription medications — especially medications requiring insurance authorizations — should understand that delays have real consequences for patients. Instead, I was left feeling like once my insurance and membership expired, my unresolved medical issue simply no longer mattered. Based on my experience, I cannot recommend Galileo Medical for anyone who needs reliable prescription management, timely prior authorizations, or consistent follow-through.

Quality Care

Response time was quick, and much more convenient and timely that Instacare. The doctor was kind and listened to my issue. The ability to send prescriptions to my local pharmacy was extremely quick and convenient.

Simple and great quality service

This has been the best telemedicine…

This has been the best telemedicine experience I’ve ever had. The doctors are extremely professional, knowledgeable, and genuinely caring. Every appointment has been on time, and the communication is always friendly and respectful. The entire process feels smooth, organized, and stress-free. It’s clear that patient care and customer experience are a real priority here. Highly recommend Galileo to anyone looking for reliable and high-quality telemedicine services.

Great service

Great and fast service. Really listened to me.

Excellent experience

The intake process was easy and provider calls were awesome!

The entire process was seamless and as…

The entire process was seamless and as a first time user, I definitely recommend and will be a returning customer. Who knew that telehealth could be so easy. My online appointment was extraordinary and I was heard and felt comfortable the entire time.

First time user

Professional from start to finish.

The on time video service and kindness…

The on time video service and kindness and professional care thank you so much 🙏

Ignored, Overbilled, and left for dead.

Very impersonal, not genuine medical care and over billing. I quit Galileo because the care felt completely disorganized and unreliable. I kept running into the same issues—delayed responses, having to follow up multiple times just to get basic things done, and no real sense of ownership or follow-through from the providers. The biggest issue was medication management. I was left without my thyroid medication due to delays, which shouldn’t happen for an ongoing condition. That alone made it clear I couldn’t trust them with my care. It also felt very transactional—like billing and subscriptions were prioritized, but actual patient care and responsiveness weren’t. After multiple chances and the same patterns repeating, I was done. I need a provider that actually manages care responsibly without me having to chase them to do their job.

Excellence!

Dr. Singh displayed the most sincere concern for my health I've ever received in any format. My appointment was made for the next day and within an hour I was contacted with an appointment. Unbelievably proactive! Unheared of in modern medicine.Prescriptions were refilled and tests accomplished within 18 hours under her direction. The company itself I cannot speak to but it's staff is incredible.

Felt safe

Victoria was very professional easy to talk to and kind. She addressed all my concerns and diligent

Fabulous service!!!

The doctor was nonjudgmental and very personable. Customer communication is superb. I’ll be using this service for all my doctor needs.