Gatby (gatby.com) has a 4.7 out of 5 rating on OK.one, based on 70 user reviews collected here. It is listed under Utilities and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The site is not difficult to navigate and signing up for service was an easy process. I like that you are able to compare different plans before making your final selection.
Dojki, we really appreciate you highlighting that comparison feature - it's exactly what we built to help people make smarter choices without the stress! 💪
It was a very simple process to enroll. I'm not sure yet how the service and cost effectiveness is, but I will absolutely update this review when I know.
Michele, we love that the enrollment felt straightforward - thanks for giving us a shot, and please do come back and let us know how it goes! 👏
It was easy to navigate. Explanation of the different plans was well explained. The rates seem to be ok started ysong my services yet.
Debra, thank you for walking us through this - knowing the plan breakdown made sense to you is exactly what we're after! 💡
The willingnesss to help, and the communication is great. Being able to get help to pick the most valuable electricity plan is an awesome help in today's cost of living.
Curt, your willingness to engage with us meant just as much - we're genuinely grateful you let us help you find a plan that actually works for your budget! 🙌
It was super easy to compare different rates and providers. The sign up was super simple.
Adela, you nailed it - comparing rates without the usual friction is exactly why we built this, and we're really grateful you gave us a try! ✨
I loves the simplicity of being able to clearly go read theough all of the different electric plans. Each plan was broken down in plain terms so I could easily choose which option I thought would work for me. Applying was also easy and they work with my apartment complex so most of my information was already filled in. I loved that as well.
Brandi, the fact that your apartment info was already there and you could compare everything in plain language without the runaround - that's exactly what we built this for, and we're genuinely grateful you chose us! 💡
Andrea, your kind words mean the world to us - thank you for choosing Gatby! 🙌
I had an issue with an electric company that ended up causing my electric to be shut off after just getting everything set up for my new place. The electric company deserves a one star but kyle from gatby went above and beyond to do everything in their power to get my service restored and get me reimbursed for any issues. I haven't had a company work with me like this in a long time. I definitely recommend them!
I'm truly sorry you're dealing with this - a contract denial without notice is completely unacceptable, and we need to understand exactly what happened on our end. Please reach out to us directly at [email protected] or (713) 581-6553 so we can review this situation and work toward making it right. 💙
At first I WAS ON HOLD FOR AN HOUR BUT REACHED EDWARD IN THE SALES DEPARTMENT who made sure that things got going and my account finally got established. Edward gets five stars and so does the representative who was texting with me.
Elaine, thank you for taking the time to share your experience. While it sounds like there may have been a mix-up between Gatby and your electricity provider's sales team, we're really glad everything ultimately came together. Our team doesn't have an Edward or a sales department, so we're especially happy our text support was able to help keep things moving and get your account across the finish line. We appreciate your feedback and your 4-star review. If there's ever anything we can help with, don't hesitate to reach us at [email protected] or (713) 581-6553.
Smooth and easy process to transition to a lower cost energy provider. I received great communication letting me know that Gatby was searching for the best plan, then giving details around the plan, then it was as simple as accepting the new plan and I was completely transitioned. Took less than one minute and another thing I do not have to think about (and is costing me less)!
Cory, the fact that you went from searching to switched in under a minute and are now paying less without lifting a finger again - that's exactly the win we're after! 🔥 Thank you so much for taking the time to share!
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