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Events & Entertainment

GearUP

ClaimedCollecting reviews

592 reviews

3.6592 reviews
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About GearUP

Data updated
Website
gearupbooster.com
Category
Events & Entertainment
Location
Singapore
Status
Unclaimed
Last 12 months
504 reviews
Replies to negative
92% (115/125)
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About this business

GearUP is a solution to reduce game ping and lag, optimize network stability, and elevate the gaming experience for gamers.

Written by the business, not verified by us.

Is GearUP legit?

GearUP (gearupbooster.com) has a 3.6 out of 5 rating on OK.one, based on 592 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 67% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss User experience, App, Product. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. People frequently share that the software is extremely helpful for reducing annoying lag and stabilizing connections during intense online multiplayer gaming sessions. Users really appreciate how intuitive and easy the application is to set up, making it simple to enjoy smooth gameplay without technical complications. However, some reviewers were not happy with the overall performance, noting that the tool failed to fix packet loss or lower ping on specific servers. A few other people also felt frustrated when their free trials unexpectedly converted into paid annual subscriptions before they could properly evaluate the service.

Auto-generated from all reviews of this business. For reference only.

What people say

Lost access after updaLost access after update and no option to cancel subscriptionte and no option…

I have been a paying customer of GearUP, but after an update in the spring of 2025, they changed the login and payment setup, which resulted in me losing access to the service I am paying for. It is unacceptable that there is no clear and accessible option to cancel the subscription either in the app or through the account settings. The ability to terminate a subscription and stop future billing should be a basic consumer right. I have therefore been forced to contact my bank to prevent further charges, as I am unable to manage the subscription myself through GearUP. Based on this experience, I can unfortunately only give one star.

Reply from GearUP2025-12-29

Sorry to hear about your experience. This is clearly not what we want users to go through. I understand how frustrating it is to lose access while still being billed. I’ve already shared feedback like this with our team to improve the cancellation and account management flow. If you’re open to it, please contact me directly at [email protected] I can personally help you fully stop the subscription and arrange a refund for you. Thanks for your feedback.

VIP FALSO!!!

Eu comecei a utilizar o programa desde o lançamento do battlefield 6 e não me arrependo de ter utilizado, mas estarei migrando para qualquer outro concorrente pelo simples fato dessa empresa oferecer constantemente periodos gratuitos de vip por avaliação e NUNCA habilita os vips na minha conta. A partir de hoje nunca mais abro esse programa ou sequer pago uma mensalidade novamente. I started using the program since the release of Battlefield 6 and I don't regret using it, but I will be switching to any other competitor simply because this company constantly offers free VIP trial periods and NEVER activates the VIPs on my account. From today on, I will never open this program again or even pay a monthly fee again.

Reply from GearUP2025-12-29

Sorry about this — that’s definitely not the experience we want you to have. If you’re willing, please contact me directly at [email protected] and share your GearUP UID. I can personally check what happened and either activate the missing VIP time or help with a full refund if you no longer wish to continue. I’m truly sorry we let you down here, and I appreciate you taking the time to share your experience.

cool feature

scam event!

Reply from GearUP2025-12-26

Hi, Thank you for taking the time to share your experience with us on Trustpilot. I’m truly sorry that your experience didn’t meet expectations — that’s never what we want for our users. I’d like to let you know that we’re more than willing to do everything we can to help. This includes arranging a full refund and technical support. Please contact me via my e-mail([email protected]). Thank you.

when playing dota2 packet loss too high…

when playing dota2 packet loss too high immediatly i turn off this.

Reply from GearUP2025-12-26

Hi, Thank you for taking the time to share your experience with us on Trustpilot. I’m truly sorry that your experience didn’t meet expectations — that’s never what we want for our users. I’d like to let you know that we’re more than willing to do everything we can to help. This includes arranging a full refund or technical support. Please contact me via my e-mail([email protected]). Thank you.

Ping and jitter issue and can't connect to csgo 2 severs

For about a week now, I’ve been experiencing high jitter and ping spikes up to 500ms while using Gear Up. The ping drops back down but the issue recurs every 5 minutes. Additionally, I sometimes can't connect to CS2 servers and have to restart Gear Up to fix it.

Reply from GearUP2025-12-26

Hi, Thank you for taking the time to share your experience with us on Trustpilot. I’m truly sorry that your experience didn’t meet expectations — that’s never what we want for our users. I’d like to let you know that we’re more than willing to do everything we can to help. This includes arranging a full refund or technical support. Please contact me via my e-mail([email protected]). Thank you.

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