geeksoutfit.com

Dear customer, We are very sorry you haven't received your refund—we don't want any customer to experience this. However, we couldn't find any email records between us. To resolve this issue as quickly as possible, please provide the following information: • Your order number • Details of the incident (e.g., not received the goods, returned items but not received a refund, etc.) We will investigate this matter ourselves and ensure your refund is processed as soon as possible. You deserve a fair and timely solution—we will do our best to provide it for you. Best regards, Geeksoutfit Customer Support Team

Dear customer, We are very sorry that your order did not meet your expectations—you are absolutely right: if the product does not match the advertising, you shouldn't only be able to accept a partial refund or be told that returning it "isn't worth it." That's unfair, and we don't want our customers to feel that way. Please reply with your order number. Your trust is very important to us—we are committed to regaining your trust through concrete actions, not just empty words. Best regards, Geeksoutfit Customer Support Team

Dear customer, We're sorry you received the wrong color shirt, and what's even more frustrating is that you couldn't easily track or verify your order details. This is our responsibility, and we're working hard to improve order visibility and after-sales service. To properly resolve this issue: Please reply with your order number (or the email address used when purchasing), and we will: • Confirm the item you originally ordered • Send you a replacement item in the correct color free of charge (no return required) • You can also choose a partial refund if you prefer. We're glad the shorts met your expectations—and hope we can resolve the shirt issue as soon as possible so you're satisfied with your entire order! Thank you again for your patience and support. Best regards, Geeksoutfit Customer Support Team

Dear customer, Thank you for your honest feedback — we really appreciate it! We’re glad you found the price fair, and we sincerely apologize for the lack of clear delivery updates. You’re absolutely right: communication should be timely and transparent, and we’re working hard to improve our tracking notifications and shipping updates. Thanks for holding us accountable — it helps us do better! 💙 Best regards, Geeksoutfit Customer Support Team

Dear customer, We are deeply sorry to hear you’re so disappointed with the quality of your recent order. We understand how upsetting it is to receive thinner, lower-quality shirts compared to your previous order, and we sincerely apologize for the frustration this has caused. We also take full responsibility for the high return shipping cost to China — this is absolutely not the experience we want you to have. At this moment, we are unable to locate your order with the information provided. Please kindly send us your order number or the email you used to purchase, and we will immediately look into your case personally and do everything we can to resolve this fairly for you. Your satisfaction means everything to us, and we will work hard to make this right. Best regards, Geeksoutfit Customer Support Team

Dear customer, We’re really sorry to hear that your button-up shirt faded so much after just one wash — that’s definitely not the quality we aim to deliver, especially at this price point. To make things right: Please send us a photo of the shirt (before/after if possible) and your order number We’ll process a full refund or replacement immediately — no hassle Your feedback is also being shared with our production team to review dyeing and fabric standards. Thank you for holding us accountable — we appreciate the chance to fix this. Best regards, Geeksoutfit Customer Support Team

Dear customer, First of all, we sincerely apologize for your unpleasant shopping experience – delayed delivery, quality issues, and a cumbersome return process should not have happened, and you should not have incurred additional costs. This is absolutely not our service standard. We have urgently checked your situation and contacted you to process a refund. We sincerely apologize again for the inconvenience and trouble caused. Thank you for pointing out the problem – it will help us improve. Best regards, Geeksoutfit Customer Support Team

Dear customer, We’re extremely sorry your shirt was misrepresented—advertising 100% cotton but sending 100% polyester is **completely unacceptable**, and we fully understand your frustration and disappointment. This is a serious issue with our product labeling and quality control. We’re urgently reviewing our listings and inventory to fix this immediately so no one else has this experience. We appreciate you speaking up, and we’re sorry you had to go through a PayPal dispute to resolve this. It should never have happened. If you’re open to giving us another chance in the future, we’d work hard to earn back your trust. Best regards, Geeksoutfit Customer Support Team

Dear customer, Thank you so much for your honest feedback! We’re glad you love the quality and how well the jackets are made. We’re really sorry the sizing runs much smaller than expected—we totally get how frustrating that is. We’ll pass this along to our team to improve our size guide so customers can choose more accurately. We hope your 4XL jacket arrives soon and fits perfectly, and we wish you all the best with your wellness journey! Best regards, Geeksoutfit Customer Support Team

Dear customer, Thank you for contacting us. We sincerely apologize for the delayed delivery of your sweater order and the large number of emails you received. We do not want any customer to have this experience. We have located your order: GK116589. We have sent an email requesting a resend. Please check your email; once you agree, we will process your request as soon as possible. We apologize again for any inconvenience caused and thank you for your patience. If you have any further questions, please feel free to contact us. Best regards, Geeksoutfit Customer Support Team

Dear customer, Thank you so much for your honest feedback! 😊 We’re really glad you’re happy with the product itself — and we truly appreciate your patience through the frustrating shipping experience. You’re absolutely right: 2 months is far too long, and poor tracking shouldn’t happen. A huge thank you for recognizing Miranda and Vivi — we’ll be sure to pass along your kind words! They (and we) are committed to making things right, even when logistics let us down. We’re actively reviewing our shipping partners to ensure this doesn’t happen again. Thanks for giving us the chance to fix it — and for your trust! 💙👕 Best regards, Geeksoutfit Customer Support Team

Dear customer, We sincerely apologize that this garment did not meet your expectations in terms of fabric and feel. This is not the standard we strive for, and we value your feedback highly. If you would like, please reply to our email—we will address this matter immediately. Again, we sincerely apologize for any inconvenience caused. We hope to have the opportunity to regain your trust. Best regards, Geeksoutfit Customer Support Team

Dear customer, Thank you for your feedback! 😊 We’re glad the product is well made and fits as expected — and we truly apologize for the long delivery time. We’re working to improve our shipping speed without compromising quality. Thanks so much for your patience and support! 💙👕 Best regards, Geeksoutfit Customer Support Team

Dear customer, Thank you for your honest and detailed feedback—we greatly appreciate the time you took to share your experience, even if it was disappointing. We sincerely apologize that this sweater fell far short of your expectations, especially in important areas like quality and workmanship. We understand this shopping experience may have shaken your trust—but we hope this solution reflects how much we take your disappointment. If you would like, please reply with your order number so we can process your refund immediately. Best regards, Geeksoutfit Customer Support Team

Dear customer, Thank you so much for your thoughtful and honest review — we truly appreciate your kind words about our products! 💙 We’re really sorry to hear about your frustrating experience with DPD. While we don’t control their service directly, your feedback is incredibly valuable. We’ve already shared your concerns (and those of other customers) with our logistics team, and we’re actively exploring more reliable delivery partners like GLS for future shipments. Your loyalty means the world to us — and we’re glad your package finally arrived safely so you could enjoy what you ordered! Thanks again for trusting us, and for helping us improve 🙏✨ Best regards, Geeksoutfit Customer Support Team

Dear customer, Thank you so much for your honest feedback! 😊 We’re really glad you like the T-shirts — and truly appreciate your patience with the slow delivery. Offering a discount was the least we could do, though we know nothing fully makes up for the wait. We’re actively working to improve our shipping times, and your support means a lot as we grow. Thanks again — happy wearing! 💙👕 Best regards, Geeksoutfit Customer Support Team

Dear customer, I’m so sorry to hear you’re disappointed with your order—this is absolutely not the experience we want you to have. We sincerely apologize that the bright sweater didn’t meet your quality expectations, and that the HTV print on the t‑shirt feels too stiff and doesn’t breathe well for your husband. We take feedback like this very seriously, and we’ll pass this along to our production team to improve our materials and printing. Please accept our deepest apologies for letting you down. If you’d like to discuss a refund or resolution, our customer service team would be happy to help make this right for you. Best regards, Geeksoutfit Customer Support Team

Dear customer, We sincerely apologize for your unpleasant shopping experience. We fully understand your disappointment with the lengthy delays, slow customer service response, and especially the fabric quality being completely different from what was shown on the website—the fabric was thin polyester, a printed pattern instead of genuine knit fabric, and the feel was far below your expectations. We would never want to treat any customer this way, and we take full responsibility for this. Please send your order number to our customer service team immediately. We will process it for you promptly. Again, we sincerely apologize for wasting your time and disappointing you. Best regards, Geeksoutfit Customer Support Team

Dear customer, Thank you for your feedback! 😊 We’re glad the ordering process was smooth and that your items arrived as expected — we truly appreciate your patience with the delivery time. We’re working to make shipping faster without compromising accuracy! Thanks for trusting us! 💙📦 Best regards, Geeksoutfit Customer Support Team

Dear customer, That’s awesome! 🌍✨ So glad your Jupiter fleece is cozy, eye-catching, and sparking conversations — just as it should! Thank you for loving it as much as we loved making it! 😊🧥 Best regards, Geeksoutfit Customer Support Team