GEEK STUDIO INC

Geek Studio is a sham.

Geek Studio was unable to clear my computer problems in an efficient and timely manner. 1. Their "contract" was weak and unclear. It is a letter style page not distinctly showing what is covered and what is not. It does NOT provide cyber security, but provides very limited protection giving the impression of broader coverage. 2. When problems do arise the tech support is atrocious. They do not take hours to solve a problem but instead DAYS! Follow-up phone calls are rarely made by them even after giving a promised date for the call. 3. Despite my many calls to tech support, it appears there are only three technicians to take these calls. This creates tremendous wait time. Almost all difficult problems default to one person, "George". 4. The final answer I received was that I had purchased only a firewall plus "customer support" for five years. The price was $500. This would not protect me thoroughly enough. What George said I needed was a cyber security system for $1,150/year and I must purchase it immediately!! because all my information was exposed and at high risk. 5. Everything I was told was either BS or incomplete. 6. I attempted to close my contract and receive a refund. I may have been fooled about what I bought, but, for sure, I did not receive the customer support expected. I was told there would be no refund. 7. As a follow up, I contacted a local computer protection company who not only srtipped my computer of all Geek Studio software, provided me with complete protection at a lower price and offers me IMMEDIATE CUSTOMER SERVICE. I called them yesterday, they answered the phone, took control of my computer instantly, and deleted the malware all in less than five minutes! 8. I have sent a second request to Geek Studios for a refund but have had no response.

GOT GEEK STUDIO WHEN I CALLED HEWLETT PACKARD

I had called a phone number listed on the internet for Hewlett Packard. I was having a problem with my printer. I told the representative I was having a problem. He said he needed to switch me to diagnostics. Diagnostics asked for permission to remotely get into my computer. I agreed. He started scrolling and showing me how drivers were disconnected and that I had viruses and malware. If I paid $319.00 they could remove the viruses and malware, fix the printer problem and monitor for a year. I paid. They had me test the printer and it worked. They asked if I would write a review on trust pilot and they put the review box up so I wrote a review saying something like I was glad they fixed the problem. I didn't use the computer for about two weeks, but when I signed back on, the problems weren't fixed. Next thing I know, they called me back without me calling them and asked if I was satisfied. I told them I was still having problems. I allowed them remote access again and they said it was because their program failed to fully load and they couldn't fix it. They said that because their program only fixed 50% of the problem they could either refund me 50% of the $319.00 or they could take their program off my computer and refund me the full amount. I said I wanted the full amount. They sent me a page and had me fill out all my info including the credit card # I used to pay. While the representative was instructing me what I needed to fill out he started asking me questions that made me very uncomfortable like, do I have bank accounts and at which bank? I refused to answer that since I paid with a credit card. Then either the representative hung up on me or we were disconnected. When I signed back on after they supposedly removed their program their phone #'s still appeared on my screen. I called and said they were supposed to have removed everything. The woman said she'd take care of it and next thing I know, she's back in my computer without my permission. She not only took away what I requested she take, but my screen went completely blank and I lost my screensaver. I told her I didn't give her permission so I wanted to know how she accessed my computer. She got very nasty immediately and denied being in my computer. Then she hung up on me. I spoke with someone at Norton antivirus and they told me that if my computer had viruses or malware I would have gotten a message from them when I scanned my computer which I do weekly. I contacted my credit card company since I haven't received a refund and opened a dispute. I don't think this company is affiliated with Hewlett Packard and I think it may not be on the up and up. BEWARE when you call Hewlett Packard that you're actually getting Hewlett Packard.

Very professional and thorough !

helped me copy documents

George is polite and knowledgeable

George is polite and knowledgeable! He explains what has happened and tells me what he is doing to fix the problem. I trust George with my electronics. Thank you so much!!

Did a Great Job

Did a Great Job, everything is correct. Thank you

Everything was explained very well.

prompt and good service

Very helpful in explaining what…

Very helpful in explaining what happened and how it fixed. George was very pleasant and explained everything and answered my questions.

Great

Great, support was very patient! Thank You.

Geek studios was a life saver for me

Geek studios was a life saver for me. They responded quickly to my rescue and worked for hours diligently.

they were very professional and always…

they were very professional and always reassured me that they would take care of the mistake that I made. I am very grateful for the Geek Studio.

Geek Studio provided an outstanding…

Geek Studio provided an outstanding experience from start to finish. George was very knowledgeable, and efficient in his job. He took time to ensure everything was done and my devices were safe from hackers. Thank you

I now understand the process…

I now understand the process completely. I’ll reach

I received fantastic service by geek…

I received fantastic service by geek studio George Davis, and the rest of the technical support at Geek Studio to overcome a problem with my computer and phone service. Thank you to all

Geek Studio Inc

Geek Studio Inc. has provided protection from us being hacked by bad characters again. This service is greatly appreciated. I think we have learned our lesson concerning hackers.

Excellent workmanship

Excellent workmanship. The technician really knows what he's doing.

I am very impressed and the…

I am very impressed and the professionalism is top notch. Thank You!

The support was very helpful..

Today was a day that I will always…

Today was a day that I will always remember when it comes to trusting when anyone calls to tell you they are with your Security Company, that your Security company does not call YOU! I am so grateful for the excellent work and time that has been committed to getting my computer up and safely running again by both of the capable technicians that worked with me today! Gary and George. They both have done an excellent job of providing the best service that I could have asked for!