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Is Geologie legit?
Geologie (geologie.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-11.
This is a company who care a lot about the entire customer experience. I have only ever have to contact them a couple of times but nothing has ever been and issue and you get to deal with one individual who will take complete control of the issue for you and are with you every step of the way. The products are great and my skin notices it if I forget an application. I cannot fault this company and will remain a local customer as long as I can. Thank you Aleksandra for the latest support you have provided.
Regards
Andy
I had an issue with most of my regimen getting ruined due to the mail carrier leaving the box in a mound of snow on my porch. Although this was no fault of their own, Aleksandra and the rest of the team were quick to respond to my email and had replacements for all of the items out the same day. It was a great experience.
I have been using Geologie for years now and I feel as if their products really make a difference in making my face look and feel fresh. Shout out to Aleksandra for helping me navigate the ordering process, which I feel that Geologie is improving.
Even though my first package was lost in delivery, they immediatly dealt with the issue the moment I contacted them and were always helpful and accomodating.
I got a one-month skin care routine, which I was happy about my purchase. It was then supposed to turn into a 3-month subscription of skin care. When it renewed, however, they charged me $104 for additional product that I never agreed to have be part of the subscription (add-ons that I thought was just a 1 time purchase). In addition to that, the 3-month product was not 3 times as large as the 1-month trial product. I was expecting a 3-month order to have 3 times as much product as the 1-month order, since it was 3 times the cost. It was smaller. This product is way overpriced.
Great skincare products that have really helped clear up my acne and and reduce my redness. The customer service responds quickly and goes above and beyond to meet my needs.
Overpriced, no refunds on unopened items if you forgot to cancel or delay a subscription. Charged $192 and they refuse to do anything about it. Tried them out and got burnt. Way better customer service and products from competitors. Buyer beware.
Reply from Geologie2024-11-22
Thanks for your feedback, Dustin. Our team strives to transparently communicate subscription, return and refund policy details with any customer who completes our skin quiz and moves forward with a purchase for recurring orders. If any of our messaging was unclear, our customer success lead reached out to you a few days ago to see if we can help with a resolution, and will look forward to hearing back from you.
Customers don't have to move forward with the Complete Set once their skincare trial wraps up, and our team is always happy to lend a hand with dialing in exactly what products work best for a customer's skin and budget. We share ongoing pricing for our full-sized set in our skin quiz results before purchase, and it can also be double checked at any point by logging into your account portal with us.
Keep us posted on how else we might be able to help.
This place is a scam. I tried to cancel the account repeatedly and have not heard back! They are now trying to charge me $120! the products are trash! Talk about scammy tactics! Buyer beware!
Reply from Geologie2024-11-08
Hey Karen. Thanks for your review.
It looks like the email address you submitted through our contact form was invalid, so our team's initial responses were unable to get back to you. Once our team was able to determine your correct email address, we followed up and were able to resolve your issue. It sounds like the subscription your son generated also utilized an invalid email address for its account, which prevented access, update and receipt of our communications.
Keep us posted if there's anything else we can help with after making these updates on your behalf and getting you squared away.
I had one of my face wash bottles explode in the mail so when the box arrived the package was a big mess. I sent a picture and a short message to Geologie and immediately my issue was resolved. Customer service has already sent out a replacement and it was such a quick resolution I couldn't be happier. I've been a customer for years now and this is the first time I've had to interact with customer service but I'm glad I did!
Terrible customer experience. They do not provide any notice you are about to be charged during your trial. Instead of wanting to solve this problem for me when I was not happy with the product, and did not want to use it anymore, they just wanted to give me some small discounts to buy more. The customer service rep was had ZERO interest in making this situation better, and instead chose to treat me like I was stupid. I will never use this company again, and would not recommend them to anyone.
Reply from Geologie2024-10-31
Thanks for your review, David, and sorry to hear that. One of our reps and a success lead attempted to work with you on your case, but we unfortunately didn't get any responses from you after your initial email. Our team is always happy to help customers one-on-one to ensure the products in their regimen work for their skin and budget, but we do need customer feedback and confirmation to dial things in.
We communicate the length of the trial period throughout the purchasing journey, and encourage customers to update any membership preferences they might need from within their account or by reaching out to our support team prior to a new order. Once a new, regularly scheduled subscription order begins processing, we cannot make changes to it.
Please don't hesitate to follow back up on your previous email thread with our team if there's anything else we can lend a hand with.
I placed my order on the 15th of July of this year, and I still don’t have my package. They literally just give it to whoever delivers it the cheapest and it shows. My package has had 5 delivery attempts. It was scheduled first to be delivered on the 1st of August, and it’s been well well over that. I emailed both Geologie and MailAmericas saying to leave it at the surveillance room of my building and I’ll pick it up, but apparently they don’t care.
Seriously never buying Geologie again.
Reply from Geologie2024-09-24
Hey Jacobo. Thanks for your review, and our team sincerely apologizes for the delay you experienced in receiving your order.
Shipping internationally does increase transit times, and it sounds like the final mile carrier handling delivery unfortunately ran into issues with your building's security accepting and holding our original shipment. That led to our team processing a complimentary replacement for you. We hope that our team's follow-through and the successful delivery of the replacement order turned your experience around.
Keep us posted on how things work out with your new routine, and don't hesitate to reach back out to our team if there's anything else we can lend a hand with moving forward.
They immediately sign you up for a subscription that costs an incredibly high price, do not accept returns and give you zero warning of this. Highly deceptive company that should be avoided.
Reply from Geologie2024-09-17
Thanks for your review, Michael, and sorry to hear you feel that way. Happy to address your concerns and share some additional info to help clarify.
To be clear, customers can make one-time purchases off our site or subscribe to products and personalized regimens on a recurring basis. If a customer decides to purchase a discounted, personalized skincare trial that entails a membership for recurring orders, we call this out in multiple places, including our diagnostic results, checkout and post-purchase emails. Customers cannot purchase subscription products unless they consent to our Refill Policy, which is outlined at checkout and requires customers to manually mark a box indicating that they have read and agree to these terms.
We want our customers to purchase however suits them best and offer flexible account controls so that any subscribers can update their membership preferences directly or by reaching out to our support team for assistance. We outline ongoing costs for our personalized regimens in our diagnostic results, and our support team is always happy to work with customers to adjust the products they're receiving to fit their budget and skin's needs.
Our customer success lead followed up with you directly via email last week and is looking forward to hearing back from you on how else we might be able to lend a hand.
Prompt attention was given to my concerns. Customer sevice was great with follow up and making sure my questions were answered to my satisfaction! I really appreciate the excellent communication !
Geologie is an amazing company!
I originally got a skin pack from them and wasn't thrilled. But they were so nice to deal with that I later tried their anti-dandruff shampoo--and I loved it. Then I got the wrong product in the mail and reached out to them. They took care of it immediately and couldn't have been more helpful and friendly. I'd recommend them to ANYONE. GREAT people!
Geogologie. Com processed my refund, great service
Geogologie. Com procced my refund. I had a misunderstanding with Geogolie. Com about my subscription but after 4 emails and within a very short period, 2 working business days Andy swiftly handled the issue and the refund was completely processed. I have loved the products and seen dramatic changes in my face skin, the black head spots were removed, less acne and overall great skin and I even gained the confidence to stay without make-up on these Teams calls. Thanks, Geologie.Com I will come back, without a subscription option though, but I will buy my next products.
I’ve been ordering skin care and hair products from Geologie for over a year now and when I tell you I saw results QUICK! The unscented salicylic face wash is amazing for my sensitive skin and helped clear up my perioral dermatitis. I would also recommend the dandruff shampoo and co-wash; it has helped with the flakes and itchiness tremendously. You can also just order once or get auto-renew. They use ShopPay, Apple Pay or card.
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