Huusk knives (get-huusk.com) has a 2.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is poor. 58% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 9 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
a
alan bardall · 11 reviews · Experienced 2025-02-03 ·
★★★★★
Poor quality steel don't stay sharp…
Poor quality steel don't stay sharp made in china not worth £2 let alone £30
Reply from Huusk knives2025-02-05
Hi Alan,
We regret to hear about your recent experience.
Thank you for providing us with your email address information on Trustpilot regarding your case. Unfortunately, we were unable to find any orders in our database matching the details you provided.
To assist you further, could you please provide us with the email address used during the purchase and the order ID number located at the top of your purchase invoice? The order ID should be either 8 digits long (e.g. #12345678) or a combination of 7 characters that can include letters and numbers (e.g. ab1cd23).
We eagerly await your response so that we can address your concerns promptly.
You can update your review on Trustpilot or reach out to us via our contact form on https://get-huusk.com/contact at your earliest convenience.
Thank you for your cooperation in this matter.
Huusk Support Team
P
Paul Tong · 1 review · Experienced 2024-11-12 ·
★★★★★
The worst knife I’ve ever bought
The worst knife I’ve ever bought - and it’s over priced !
Reply from Huusk knives2025-02-07
Hi Paul,
We regret to hear about your recent experience.
Thank you for providing us with your email address information on Trustpilot regarding your case. Unfortunately, we were unable to find any orders in our database matching the details you provided.
To assist you further, could you please provide us with the email address used during the purchase and the order ID number located at the top of your purchase invoice? The order ID should be either 8 digits long (e.g. #12345678) or a combination of 7 characters that can include letters and numbers (e.g. ab1cd23).
We eagerly await your response so that we can address your concerns promptly.
You can update your review on Trustpilot or reach out to us via our contact form on https://get-huusk.com/contact at your earliest convenience.
Thank you for your cooperation in this matter.
Huusk Support Team
I ordered a Huusk knife - it’s not what the advert shows
I ordered a Huusk knife, for Christmas, for my elderly parents.
I am a firm believer that accidents usually happen when struggling with a blunt knife…
So the advert showing an incredibly sharp knife, that retains its sharpness was what made me buy them one. Together with the finger hole in the blade to aid use.
I gave it to them at Christmas and they loved the look of it. However, just a few weeks in and the knife is no longer sharp and the edge has deformed.
Now that the knife is out of the box, it appears to have a standard blade, but a creative pattern formed on the top, to make it “look” like a Japanese knife.
It’s not what I was lead to believe it was - in terms of quality and edge retaining.
6/2/2025 : I Have provided the details, as requested.
10/2/2025 : I will provide the Purchase details again :-
Purchased via Amazon 11/11/2024
Amazon Order : 204-6578639-1401924
Amazon Invoice : DS-AEU-INV-GB-2024-192647796
Sold by : UAB Orbio world, K. Donelaicio g. 60 Kaunas, Kauno apskr., 44248 LT
Reply from Huusk knives2025-02-05
Hi Mark,
We regret to hear about your recent experience.
Thank you for providing us with your email address information on Trustpilot regarding your case. Unfortunately, we were unable to find any orders in our database matching the details you provided.
To assist you further, could you please provide us with the email address used during the purchase and the order ID number located at the top of your purchase invoice? The order ID should be either 8 digits long (e.g. #12345678) or a combination of 7 characters that can include letters and numbers (e.g. ab1cd23).
We eagerly await your response so that we can address your concerns promptly.
You can update your review on Trustpilot or reach out to us via our contact form on https://get-huusk.com/contact at your earliest convenience.
Thank you for your cooperation in this matter.
Huusk Support Team
m
moti erez · 5 reviews · Experienced 2025-02-04 ·
★★★★★
the correctuse and maintenance
easy to clean
J
Jan Erik Pedersen · 4 reviews · Experienced 2025-02-01 ·
★★★★★
Not my sharpest knif
When I got this knif, it was far from sharper then most of the knifes on my wall( yes, I keep my kitchenknives on magnets on the wall). After sharpening it, it got better. But some of my other knifes keeps sharp a lot longer then my huusk-knife. And, as a former chef, there are a lot of things this knife is useless for. Fine chopping, useless, because of the shape of the blade. Cutting vegetables, useless because of the thickness of the blade, the veggies brake. But it might be because of what kind of knives I have been using during my carreer. But cutting meat, raw or cooked,super. But I wouldn't buy anotherone😔
Reply from Huusk knives2025-02-03
Hi Jan Erik,
We value your comments.
We tried to solve this problem by getting in touch with you through Trustpilot. But we haven't heard anything back from you.
If you haven't gotten the emails but still want us to help you with your case, please use the contact form on https://get-huusk.com/contact
Please give us the following information so that we can check the details of your order:
Email address where the order was placed
Order Number
Full name
Thank you for helping us grow and learn. I can't wait to hear from you again soon.
Huusk Support Team
A
Anton Asor · 3 reviews · Experienced 2024-11-22 ·
★★★★★
This site GET-HUUSK.COM should be…
This site GET-HUUSK.COM should be called GOT-YOU-DUPED.COM because just like so many, countless customers who had very unfortunate experience buying knives from this company, in good faith, I AM A VICTIM too of not receiving anything: No item, No update (shipping), No reply in my email, Nonesense-false-email address. It's a terrible experience before the end of 2024. Ordered these knives November '24. It's now close to the end of January 2025? They duped me. I demand an answer, and a refund!!!!!
Reply from Huusk knives2025-01-28
Hi Anton,
We value your feedback and thank you for taking the time to share your experience with us following the resolution of your concerns.
We are pleased to inform you that our customer service team successfully resolved your issue on February 5, 2025. Please do not hesitate to reach out if you require any further assistance.
Your insights are invaluable to us, and we are grateful for the opportunity to learn and improve from your input. Thank you for your continued support.
Huusk Support Team
Be prepared to have your PII deletion requests consistently ignored
I bought some knives for my stepdad in Dec 22
Great product
The level of intelligence when asking to be not contacted… filth on the bottom of my shoe shows more promise
The emails took several attempts to stop, although I think I still get them they just go into junk.
The spam phone calls are constant, I’ve reported these tools to the ICO 3 times for harassment.
STOP CONTACTING ME! You are in breach of GDPR guidelines
You are harassing me
I get one more phone call I will be reporting g you to the local authorities.
EDIT 24/01/25
In response to the reply of 21/01/25 & an email from a lady called Joan:
The response on trust pilot was a bit 'teflon' (non-stick, slopey shoulders) imo:
...it may be due to one of the following reasons:
...
- Emails or calls initiated by an authorized reseller system rather than ours
In the latter case, while our partners are responsible for complying with all customer data and contact regulations, we do not have direct oversight of their systems.
I understand you cannot 100% control third parties
But surely there is an approval process to get the suppliers on your books in order to work on behalf of Huusk?
Surely there are regular reviews of these third parties compliance against their own procedures as well as Huusks in order for them to remain approved by Huusk?
If you have no control over how they handle marketing on behalf of Huusk then Huusk should NOT be handing out client data to cowboys
I at no point gave Huusk permission to give my details to third parties and most certainly under GDPR my details should not have been given to marketing partners without my consent - GDPR stipulates that people are not auto-enrolled... If i was then this is again a breach under GDPR and needs to be rectified.
I will be editing the review with the above comments and acknowledging the response and your email. Unfortunately, the rating will remain because your third parties identified themselves as Huusk, this is a reflection of Huusk (and its third parties)
Edit 26/01/25
I’ve literally just been called by ‘husk’ on this number 0115 794 0341
So removing my contact details wasn’t such a great job was it Joan!
I’ve told them AGAIN to remove my details under GDPR, that I will be complaining to Huusk AGAIN and the ICO AGAIN.
They hung up before I could threaten to remove their knee caps…
Do NOT buy from this p*ss poor company!
Reply from Huusk knives2025-01-22
Hello,
We sincerely apologize for any inconvenience or frustration this situation might have caused.
All our communication efforts are intended to comply with legal data processing and outreach guidelines, including GDPR. If your request to cease contact has not been addressed, it may be due to one of the following reasons:
- A technical error on our part
- Emails or calls initiated by an authorized reseller system rather than ours
In the latter case, while our partners are responsible for complying with all customer data and contact regulations, we do not have direct oversight of their systems.
Regarding your specific case, we have reviewed the matter and taken the necessary steps to address and resolve it.
If you continue to experience issues or need further assistance, please don’t hesitate to reach out directly to us at https://get-huusk.com/contact.
Your experience is important to us, and we are committed to ensuring that every customer feels heard and valued. Thank you for bringing this to our attention, and we truly appreciate the opportunity to make things right.
Huusk Support Team
m
mrs martjn · 7 reviews · Experienced 2025-01-21 ·
★★★★★
Shocking customer services,
Shocking customer services,
I have emailed them over 20 times since 11/12/2024 concerning my returns which was ordered by mistake.
It's now the 21/01/2025 and still no response after ringing 3 times over last 7 days still no further on. Been told the items hasn't arrived yet still awaiting delivery and please contact royal mail useless. Royal mail say out their hands as its now in Germany awaiting them. I also have tracked package to Frankfurt AM.
Customer services say haven't a clue when they will get my package although it arrived to them 21.12.24.
Will never use Huusk again and never recommend them to anyone.
Well after receiving a message I was hoping matter would be sorted but haven't had a single response emailed a further 4 times. Shocking
Reply from Huusk knives2025-01-22
Hi Mrs Martjn,
We are pleased to inform you that after carefully reviewing your issue, we have successfully addressed it as of February 5, 2025. If you require any further assistance, please do not hesitate to contact us.
Thank you for providing us with your valuable feedback following the resolution of your issue. Your input is highly appreciated and helps us in improving our services.
Your contribution to our development and growth is greatly valued. Thank you for your continued support.
Huusk Support Team
M
Monique · 4 reviews · Experienced 2024-12-13 ·
★★★★★
Money taken, but 40 days later, no knives, no support, no refund
The Huusk knives purchased on the 13 th of December 2024 for a Christmas present still have not arrived.
This is my second review about this problem, simply because writing on Trustpilot was the only action which solicited some type of concern from the Huusk support team.
My knives are still not delivered, there is no refund offered, and my emails are still met by automated replies.
I shall have to take the painstaking path of reports to Trading standards, and the “Which?” Magazine. There must be some support somewhere.
I call, I email, but absolutely no assistance for order 020v6v6.
Reply from Huusk knives2025-01-22
Hello Monique,
We are pleased to inform you that after carefully reviewing your issue, we have successfully addressed it as of January 22, 2025. If you require any further assistance, please do not hesitate to contact us.
Thank you for providing us with your valuable feedback following the resolution of your issue. Your input is highly appreciated and helps us in improving our services.
Your contribution to our development and growth is greatly valued. Thank you for your continued support.
Huusk Support Team
Hi Rudi,
We appreciate your feedback.
We attempted to resolve this issue by contacting you via Trustpilot. However, we have received no response from you.
If you have not received the emails and still would like to let us assist you with your case, please contact us via contact form on https://get-huusk.com/contact
In order for us to access and verify your order details, kindly provide the following information:
Email Address used to place the order
Order Number
Full name
Thank you for helping us grow and learn. We look forward to hearing back from you soon.
Huusk Support Team
p
paul bowen · 16 reviews · Experienced 2025-01-20 ·
★★★★★
Not good customer service …
Ordered the huusk sheaf for my knife,what turned up was a cheap replica, no writing on sheaf and poor quality. I'd already purchased 1 off amazon for £15 cheaper.contacted customer support who said they would investigate,eventually I got s reply saying sorry for the mistake and that they would refund and send me a knife as a free gift for my troubles.next thing I get is an email retracting the free gift.poor service.also the knife i got as a Christmas present isn't all that.not that sharpe
Reply from Huusk knives2025-01-22
Hi Paul,
We would like to inform you that the issue you brought to our attention has been successfully resolved by our customer service team as of January 20, 2025. Should you require any further assistance, please do not hesitate to contact us.
We sincerely appreciate your feedback and patience throughout the resolution process. Your input is highly valued as we continue to improve our services.
Thank you for your continued support as we strive for excellence in customer satisfaction.
Huusk Support Team
My mum called this company to order a knife for me for Christmas. She is vulnerable in a wheelchair and cannot get out without me taking her so she wanted to surprise me. They said her payment didn't go through so did it again but it had gone through they just obviously wanted the sale of 2 knives. She did receive the 2 and decided just to keep them. Then on new years eve they used her card details 3 more times to order 3 more orders! 3 scissors 3 knives and a sharpener tool. All equivalating to about £175. Who would want all those?! This company wanting more sales thats who. Good job she has me looking out for her! Off to the bank we went and then on to fraud to resolve this. Just awful!
Updated after response. There is no email address or account number accociated with this order as my mum called the number advertised on the tv to make the order directly. She has no email address and so she payed by card over the phone. She has no idea how to do internt shopping. She also said the company did keep calling her to ask if she was happy and wanted to buy anymore and she said no. The bank confirmed the 3 payments had been taken unorthorised on 31st Dec from her card and the fraud team did refund her after investigating.
Reply from Huusk knives2025-01-22
Hello Jill,
We regret to hear about your mother's recent experience.
Thank you for providing us with your email address information on Trustpilot regarding your case. Unfortunately, we were unable to find any orders in our database matching the details you provided.
To assist you further, could you please provide us with the email address used during the purchase and the order ID number located at the top of your purchase invoice? The order ID should be either 8 digits long (e.g. #12345678) or a combination of 7 characters that can include letters and numbers (e.g. ab1cd23).
We eagerly await your response so that we can address your concerns promptly.
You can update your review on Trustpilot or reach out to us via our contact form on https://get-huusk.com/contact at your earliest convenience.
Thank you for your cooperation in this matter.
Huusk Support Team
Poorest quality knife you can buy. It get dull after first use. My wife used it on chicken and it got damaged straight away. The other one I bought at the same time was as bad. Don't waste money on this overhyped knife
Reply from Huusk knives2025-01-17
Hi Tero,
We regret to hear about your recent experience.
Thank you for providing us with your email address information on Trustpilot regarding your case. Unfortunately, we were unable to find any orders in our database matching the details you provided.
To assist you further, could you please provide us with the email address used during the purchase and the order ID number located at the top of your purchase invoice? The order ID should be either 8 digits long (e.g. #12345678) or a combination of 7 characters that can include letters and numbers (e.g. ab1cd23).
We eagerly await your response so that we can address your concerns promptly.
You can update your review on Trustpilot or reach out to us via our contact form on https://get-huusk.com/contact at your earliest convenience.
Thank you for your cooperation in this matter.
Huusk Support Team
G
Guye · 5 reviews · Experienced 2025-01-14 ·
★★★★★
Huusk and Matsato reply wording the same?
Have you noticed how Huusk's replies to 1 star use the same wording as Matsato's? Coincidence?
Even their reply to my comment was obviously an AI generated response, so I rest my case. Shows how serious are are to negative feedback!!
Reply from Huusk knives2025-01-17
Good day Guye,
To facilitate the resolution process, please provide us with the following information:
- Email address used to place the order
- Order number
- Full name
Thank you for your cooperation and for allowing us the opportunity to improve our services.We hope this message finds you well. We have made several attempts to address your concerns through Trustpilot but have not yet received a response from you.
If you have not received our previous communications and would still like our assistance with your case, we kindly ask that you contact us directly through our contact form at https://get-huusk.com/contact
Huusk Support Team
We ordered 1 knife and 1 leather sheath but received 2 knives and 4 leather sheaths. Huusk sent us a retuned label and it cost us £27.76 postage to return the knives. The parcel went missing for 5 weeks before ending up at our door. Using Parcel Force tracking code they confirmed it went to the correct address in Germany and sat there for 2 weeks before being returned to us. When we contacted Huusk they said they had closed the order as we had not returned the knives within their 30 day period. Their returns policy is designed not to give you your money back. Also remember, the cost of the returns is for your cost and it is expensive.
Reply from Huusk knives2025-01-13
Hi Allister,
We are pleased to inform you that your case has been successfully resolved by our customer support team on January 15, 2025. If you require any further assistance, please do not hesitate to contact us.
We appreciate your feedback regarding your experience with our team.
Thank you for your continued support as we strive to improve and provide the best service possible.
Huusk Support Team
I
Ian Jordan · 6 reviews · Experienced 2025-01-10 ·
★★★★★
Awful
Awful, can't think of anything else to say. Low grade saucepan steel, butter knife sharp and won't hold an edge. Also, marketed as if it is from Japan - that is a con' , it's cheap Chinese crap and worthless.
Reply from Huusk knives2025-01-10
Hi Ian,
We appreciate your feedback.
We attempted to reach out to you via Trustpilot regarding this issue but have not received a response.
If you have not received our emails and would still like assistance with your case, please consider utilizing the contact form available at https://get-huusk.com/contact
To facilitate our investigation into your order, please provide the following information:
- Email address associated with the order
- Order Number
- Full Name
Thank you for your cooperation. We look forward to hearing from you soon.
Huusk Support Team
N
Nicholas Walker · 5 reviews · Experienced 2025-01-09 ·
★★★★★
Absolutely useless
Absolutely useless. Made of soft monkey metal. Cut a chicken up, blade was dented & chipped straight away. Avoid Avoid Avoid. Utter rubbish!!!
Reply from Huusk knives2025-01-10
Hi Nicholas,
We’re looking specifically at your case, and we can confirm that it has been successfully resolved by our customer support team. Please don't hesitate to let us know if you have any other questions, and we'll be more than happy to help.
Thank you for sharing your experience with us. Your feedback is very important to us, and we appreciate your patience while our team addressed your issue.
Thank you for helping us with our development and learning.
Huusk Support Team
M
Micky · 2 reviews · Experienced 2025-01-05 ·
★★★★★
My Huusk knife blows the opposition away.
The Huusk knife I have is maybe one of the best pieces of kitchenware I’ve ever owned. They advertise how sharp it is and they’re not lying. I’ve been a lifetime owner of several Sabatier knives which are very good but the Huusk blows them out of the water. I think if you look after this knife you will probably never have to sharpen it. I’m well impressed.
L
Louise Shipton · 5 reviews · Experienced 2025-01-04 ·
★★★★★
Brought this as a Christmas gift for my…
Brought this as a Christmas gift for my husband. I was looking for a really good knife for when he helps me in the kitchen. They say it's sharp they are not wrong it's really is sharp. We both used this since Christmas and it's still as sharp as the first day he opened it.
Thinking of getting another one
