Huusk knives (get-huusk.com) has a 2.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is poor. 58% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 9 of them were added in the last 12 months. Last updated 2026-08-10.
First of all, I ordered a huusk knife, which I was quite happy with. I then decided to order a different knife, knife Sharpener and a pair of scissors for my husbands Christmas present. I paid for the order with PayPal, then to my horror. I noticed there were now 4 pairs of scissors on the order, all of which I had been charged for.
I contacted customer service who informed me that it was too late to change the order as it had already gone through. They suggested that I gave the other 3 pairs as Christmas presents to friends.
When the order arrived, some of the scissors were sticking through the boxes, there was minimal damage to the rest of the order.
I immediately contacted customer service, who asked me to photograph the damaged boxes and email them to them. Despite contacting them 3 times over the last 3 weeks, I still have not had a response. I am most unhappy with their service and would certainly not order from them again.
Reply from Huusk knives2024-12-31
Hi Pauline,
We have done our best to resolve this issue by reaching out to you over Trustpilot. However, we have not heard anything back from you.
If you have not received the emails and still would like to let us help you with your case, please reach out to us via contact form on https://get-huusk.com/contact
We need following information to access and verify your order information:
Email Address used to place the order
Order Number
Full name
Thank you for helping us grow and learn.
Huusk Support Team
J
John · 46 reviews · Experienced 2024-12-30 ·
★★★★★
My Huusk Knife
My Huusk arrived in perfect condition and completely lives up my expectations. It came out of the box in a very sharp condition needing no honing at all. Very pleased with my purchase.
M
Mrs F · 3 reviews · Experienced 2024-12-29 ·
★★★★★
I ordered a set of 4 knives as a…
This is my rating for Joan in the customer service department at Huusk, sadly not about the actual knives. I ordered a set of 4 Hussk knives as a Christmas present, Huusk informed me when they were sent out for delivery, they arrived in the UK on 6th December 2024 according to Royal Mail. I received a notification from Royal Mail that I would have delivery on 9th December - nothing arrived!! I waited 10 days before contacting Huusk by email, the person there asked me to wait a little longer as they were going by the info from Royal Mail. I did not receive them so they could be given as a present so after Christmas I wrote a poor review on here and within hours Huusk contacted me. Joan rang me and was very polite and apologetic, really its Royal Mail who should be apologising to us both!! She processed a full refund for me which arrived within a few days. Thank you to Joan for her promptness in dealing with the situation.
Reply from Huusk knives2024-12-30
Good day,
Thank you for providing us with your valuable feedback. We are pleased to hear that your concern was addressed to your satisfaction and we truly appreciate your input towards our continuous improvement.
Should you have any further inquiries or require assistance, please do not hesitate to reach out to us. We are always here to help.
Thank you once again and we wish you a wonderful day ahead.
Huusk Support Team
d
david Manson · 1 review · Verified · Experienced 2024-12-17 ·
★★★★★
Knife arrived in reasonable time
Knife arrived in reasonable time. It was a gift and the recipient was pleased with the knife.
Order a Huusk knife as present for myself Christmas, went to use Christmas Eve, “advertised as SHARP kitchen knife, on use anything but SHART would no cut so back to old, kitchen knife, VERY DISAPPOINTED HOPED FOR NICE KNIFE instead a Blunt item, packed & looks very nice
Reply from Huusk knives2024-12-26
Hi Mr Burr,
We have done our best to resolve this issue by reaching out to you over Trustpilot. However, we have not heard anything back from you.
If you have not received the emails and still would like to let us help you with your case, please reach out to us via contact form on https://get-huusk.com/contact
We need following information to access and verify your order information:
Email Address used to place the order
Order Number
Full name
Thank you for helping us grow and learn.
Huusk Support Team
S
Sarah · 30 reviews · Experienced 2024-11-20 ·
★★★★★
If I could give zero stars I would!
If I could give zero stars I would!
This has been a nightmare from purchase. After paying, I realised instantly I had ordered too many knives by mistake. I emailed to ask to amend this within 5 mins. The response was within a few hours telling me it was too late to change my order as it was already in the middle of processing for dispatch. That was 6 weeks ago!!!!! I have emailed 4 times asking for a refund as it hasn't arrived and I just keep getting an automated reply saying they will respond. I have no present for my dad for Xmas and can't replace until I am refunded. I absolutely regret ever purchasing from this company. They have the worst customer service I have ever received
IVE HAD AN EMAIL FROM TRUST PILOT THAT HUUSK ARE REQUESTING MORE INFO!
1. I ORDERED KNIVES AND INSTANTLY REALISED THAT I ORDERED TOO MANY
2. I EMAILED YOU INSTANTLY TO ASK FOR AN AMENDMENT ON MY ORDER AND YOU REPLIED A FEW HOURS LATER SAYING IT WAS TOO LATE TO AMEND AS ORDER WAS ALREADY IN PROCESS ( NOVEMBER 20TH )
3. I RECEIVED 2 EMAILS STATING DELIVERY WOULD BE 29TH NOVEMBER.
4. NO ITEMS ARRIVED AND IM STILL WAITING.
5 IVE EMAILED CHASING IT UP. ONLY AUTOMATED RESPONSE.
6. I THEN RECEIVED AN EMAIL STATING THEY CANT DELIVER AND TO CONTACT CUSTOMER SERVICE TO ARRANGE REFUND OR NEW DELIVERY DATE.
7. IVE SENT NUMEROUS EMAILS RESPONDING TO THIS ISSUE AND EVERYONE HAS NOT BEEN ANSWERED.
DO NOT BUY FROM THIS COMPANY AS I AM STARTING TO THINK IT MIGHT BECA SCAM
UPDATE 6 JAN 2025
This company did not email me. I received a few calls on boxing day from a London number but unable to answer due to being ill. I then received an email saying that it was this company trying to contact me ( which companycalls on a public holiday!!!) I emailed back and explained that I was ill and I would email again as soon as I was feeling better which I did a few days later. Guess what??? No response. I emailed again, guess what??? No response again. There is no contact number on the email so I'm hoping they will see this update. I'm owed £170.00, they've had my money since mid NOVEMBER and even after they emailed me saying they are unable to send me the item in mid DECEMBER, I've still not received a refund. Absolutely disgusting
Reply from Huusk knives2024-12-24
Hi Sarah,
We’re looking specifically at your case, and we can confirm that it has been successfully resolved by our customer support team. Please don't hesitate to let us know if you have any other questions, and we'll be more than happy to help.
Thank you for sharing your experience with us. Your feedback is very important to us, and we appreciate your patience while our team addressed your issue.
Thank you for helping us with our development and learning.
Huusk Support Team
Awful courier for this item....... had hoped to give more but not…
I had hoped to give more but not recieved it due to rubbish courier who say contact us and dont give a facility to do that...
The goods may be great if only the courier would deliver them. Waited weeks for delivery...wish id never bought it..
Reply from Huusk knives2024-12-24
Hi Annie,
We have thoroughly reviewed your case and can confirm that our customer support team successfully resolved it. Please feel free to reach out if you have any other questions - we are here to assist you.
We value your feedback and are grateful for your patience as we worked to address your concerns. Your experience helps us improve and grow as a company.
Thank you once again for your assistance in our continuous development and learning process.
Huusk Support Team
I ordered last week for a gift for my mother in law, they took 2 lots of money out of my account and I still haven't received anything from them not even a reply to my emails.
Reply from Huusk knives2024-12-19
Hi Ceri,
We have thoroughly reviewed your case and can confirm that our customer support team were looking into it. Please feel free to reach out if you have any other questions - we are here to assist you.
We value your feedback and are grateful for your patience as we worked to address your concerns. Your experience helps us improve and grow as a company.
Thank you once again for your assistance in our continuous development and learning process.
Huusk Support Team
L
Lesley · 17 reviews · Experienced 2024-11-20 ·
★★★★★
l ordered 2 knifes saying they arrived…
l ordered 2 knifes saying they arrived in the uk on the 9th December still waiting. meant to be christmas presents . also added 4 cases a emailed as soon as l noticed £104 had been took out my account. they were meant to look into it . never heard from them since update received my 2 knife along with 4 sheath that l didn’t order how do l return them free and get the money back
Reply from Huusk knives2024-12-18
Hi Lesley,
We would like to inform you that your case is currently under investigation by our customer support team. Should you have any further inquiries, please feel free to reach out, and we will be more than happy to assist you.
We appreciate you taking the time to share your experience with us. Your feedback is invaluable, and we thank you for your patience as our team works to resolve your issue.
Thank you for contributing to our ongoing development and improvement.
Huusk Support Team
Martin Webster · 5 reviews · Experienced 2024-12-14 ·
★★★★★
Don't do it.
As I have just read from many other customers. Ordered a knife and they have automatically added 4 cases. Messaged within minutes of them doing so, but as others have said they just come back with "your order is processed so there is nothing we can do". It's obviously a complete scam and they know exactly what they are doing. I've just received an email stating that my package is waiting to be sent, but yet they still can't change the order. SCAM from the outset.
UPDATE:: Huusk have refunded the payment for the 4 cases. It did however take more emails than it should have done. But at least they have recognised their mistake. I will update when the knife arrives.
Reply from Huusk knives2024-12-18
Hi Martin,
We appreciate you reaching out and we apologize for any inconvenience you have experienced.
Thank you for providing us with your valuable feedback. We are pleased to hear that your concern was addressed to your satisfaction and we truly appreciate your input towards our continuous improvement.
Should you have any further inquiries or require assistance, please do not hesitate to reach out to us. We are always here to help.
Thank you once again and we wish you a wonderful day ahead.
Huusk Support Team
V
Vivien · 1 review · Verified · Experienced 2024-12-08 ·
★★★★★
So far it works!
So far it works.. sharp and smooth
(as advertised). Glad I purchased the Huusk knife. Makes food cutting and preparation a breeze. Thanks Huusk team!
A
Anders · 9 reviews · Experienced 2024-12-14 ·
★★★★★
My experience
The company redeemed themselves finally. They still need to improve their fullfillment and react quicker to customer that want to change or cancel their orders.
Reply from Huusk knives2024-12-18
Hi Anders,
Thank you so much for taking the time to share your thoughts with us.
We are glad to know that your concern was taken care of and we appreciate your contribution to our development.
Please don't hesitate to let us know if you have any other questions, we'll be more than happy to assist you.
Thank you and have a great day!
Huusk Support Team
C
Customer · 17 reviews · Experienced 2024-12-14 ·
★★★★★
I recently purchased knives from Huusk
I recently purchased knives from Huusk, expecting high quality products from a company with a reputable name. Unfortunately, my experience has been nothing short of disappointing.
The knives were shipped in a flimsy plastic bag, offering little protection during transit. As a result, the boxes containing the knives were severely damaged upon arrival, looking battered and second-hand.
This was particularly upsetting as these knives were intended to be special gifts a wedding present and a Christmas gift. With the packaging in such poor condition, they are now completely unpresentable.
Given Huusk’s reputation, I expected much better care and attention to detail. Proper protective packaging should be a basic standard, especially for premium items like these. The careless approach not only diminishes the product’s overall appeal but also undermines trust in the brand.
This experience has caused me significant disappointment and inconvenience. While the knives themselves appear to be intact, the presentation is ruined, which defeats the purpose of purchasing them as gifts.
I urge Huusk to reconsider their packaging standards to ensure customers receive products in the condition they expect.
I have reported this to Huusk customer service on the 11/12/2024,Order #d5kx8v2, I would appreciate a response & resolution, the knives are are worthless to me it they cannot be presented, this experience has left me wary of future purchases.
I cannot recommend Huusk until they address this issue and improve the quality of their customer experience.
I was contacted by the Huusk Team, who were very considerate, they organised a full refund for the items mentioned above
Reply from Huusk knives2024-12-18
Good day,
Thank you for providing us with your valuable feedback. We are pleased to hear that your concern was addressed to your satisfaction and we truly appreciate your input towards our continuous improvement.
Should you have any further inquiries or require assistance, please do not hesitate to reach out to us. We are always here to help.
Thank you once again and we wish you a wonderful day ahead.
Huusk Support Team
J
John M. King · 46 reviews · Experienced 2024-12-02 ·
★★★★★
I placed order and haven’t received it
I placed order and haven’t received it. It does show delivered but not to my address, I contacted them reporting this, just expecting a responce.
Reply from Huusk knives2024-12-12
Hi John,
We’re looking specifically at your case, and we can confirm that it has been successfully resolved by our customer support team. Please don't hesitate to let us know if you have any other questions, and we'll be more than happy to help.
Thank you for sharing your experience with us. Your feedback is very important to us, and we appreciate your patience while our team addressed your issue.
Thank you for helping us with our development and learning.
Huusk Support Team
J
Jacek · 16 reviews · Experienced 2024-12-12 ·
★★★★★
Knife's cover
I see that my problem is not isolated, several people have the same problems with this company. I ordered one knife and of course I received four covers for the knife. I don't know what's going on, they are probably full of covers, but it's not fair to force four covers on people. Of course, right after placing the order, I wrote an email asking them to change my order to the correct one, but it didn't help and I received a knife with four covers. Reading the correspondence of other customers, I can see that I will have a big problem to rectify the matter and I will probably be left with four covers. But I'm not ruling it out, I'll see what can be done and I will give a final assessment after the matter is resolved.
Reply from Huusk knives2024-12-13
Hi Jacek,
Thank you for taking the time to share your feedback with us. We value your input and appreciate your engagement.
We reached out to you through Trustpilot to address the issue you raised; however, we have not yet received a response to our inquiries. If you have not received our emails but would still like assistance, we encourage you to contact us directly via the contact form available at the following link: https://get-huusk.com/contact
To facilitate the resolution of your issue, please provide us with the following information:
- Email address associated with the order
- Order Number
- Full Name
Your contributions are vital to our ongoing development and improvement. We look forward to hearing from you soon.
Huusk Support Team
Should not be made available for everyone..as in shops you need ID ...too easy to fall into young hands .. knives or any potential weapons should not be sold unmonitored on line...
Reply from Huusk knives2024-12-12
Good day Trudie,
Thank you for sharing your concerns regarding the availability of Huusk knives. We understand and appreciate the importance of safety, especially when it comes to potentially dangerous items like knives.
At Huusk, we take responsible selling seriously and are committed to ensuring that our products are used safely and appropriately. We are continuously exploring ways to enhance our purchasing policies, including age verification processes.
Your feedback is invaluable, and we will consider it as we strive to improve our practices. If you have any further suggestions or questions, please feel free to reach out.
Best regards,
Huusk Support Team
Bought one knife as a Christmas present for my partner. They automatically added - in their own separate transaction - 4 knife cases which therefore added up to double the price i should have paid. I complained both via the company and PayPal but neither would or could sort the issue out. Can't yet comment on the quality of the knife as it's a Christmas present but if it's anything like their fraudulent transactions I dread to find out.
AVOID AVOID AVOID unless you too wish to be scammed.
A V O I D!!!!!!!!!
Update 12/12/24... as ever - they contacted me. But.... no resolution. STEER CLEAR peeps
They'll contact you very speedily once you've written a review on here but NOT resolve. They owe me c£44. If they resolve this, I will update. Meanwhile,
A V O I D !!!@@@
13/12/2024 Odd little email... NO ACTION.
DON'T..PLEASE... DONT.. BUY FROM THESE PEOPLE. I REALLY would hate anyone else to live through this. And LOOK at other reviews. I am soooo not alone with this scam !!!!! And I'm horribly out of pocket.
Updated 15/12/24 - still nothing received back from Huusk. Gutted/disappointed. Very annoyed. Don't waste your money. They'll probably try to hide this message in alleged better reviews. Trust this Trustpilot user. They are scammers. However, if they resolve this, I'll be the first to let you know.
17/12... still not heard anything about a refund for the 4 unordered cases. In fact - heard nothing
19/12/24.final update from very angry customer. Not heard a thing despite perseverance from me. They scammed me out of paying for 4 extra covers which they added as a separate order... NOT made by me. They delivered these covers. PayPal didn't help because of that. I don't actually care what the quality of the knife is now when it gets opened on Christmas day... unscrupulous and deliberate fraud. Good luck if you use them. I've written about how and who they are. And ignore their response to this. They've done nothing to put it right
U P D A T E 4 JANUARY 2025
‐---------------------------------
finally they sent me a refund, and the knife is SHARP.
Reply from Huusk knives2024-12-12
Hi Gillie,
Thank you for sharing your thoughts with us, we truly appreciate your feedback. We are pleased to hear that your concern has been addressed and we value your input in helping us improve.
If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.
Thank you once again and we hope you have a wonderful day!
Huusk Support Team
F
Fitzzy · 58 reviews · Experienced 2024-12-06 ·
★★★★★
Not happy! Update as requested
Knife ok but customer services terrible. Somehow I received 4 sheaths in error and I called immediately to get that adjusted to just one. Had a lot of hassle backwards and forwards and then was told it was too late and the delivery had already gone out! Now I am trying to work out how to return and get a refund and no one is making that clear
Very frustrating as I tried to cancel these items literally 5 minutes after I ordered them. Really NOT happy!
Update ...
As requested by Huusk today
..
Order No 2ylyk8b
There is just too much nonsense to read to send this back and at Caronmy own expense. I just want an address and a prepaid returns slip.
YET ANOTHER UPDATE ... I HAVE ADDED IRDER NUMBER ABOVE
.. SURELY YOU CAN TRACK MY ORDER FROM THAT ... THIS IS ALL JUST DELAY TACTICS!
WE ARE NOT ALLOWED TO ENTER E MAIL ADDRESSES ON TRUSTPILOT.
HONESTLY IF I DONT GET A RESULT ON THIS I WILL REFER IT TO TRADING STANDARDS.
PLEASE LOOK UP MY ORDER AND THEN YOU WILL FIND ME!
Refund eventually received after a polite phone call apologising for inconvenience!
Reply from Huusk knives2024-12-11
Hi Fitzzy,
Thank you for sharing your thoughts with us, we truly appreciate your feedback. We are pleased to hear that your concern has been addressed and we value your input in helping us improve.
If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.
Thank you once again and we hope you have a wonderful day!
Huusk Support Team
D
Daniel Hewitt · 6 reviews · Experienced 2024-12-09 ·
★★★★★
Awful knife
Awful knife. Just completely awful. The blade is far too thick and it's edge blunts so quickly that it becomes essentially an expensive paperweight. This is not a japanese steel knife. Don't waste your money.
Reply from Huusk knives2024-12-10
Hi Daniel,
We regret to hear about your recent experience.
Thank you for providing us with your email address information on Trustpilot regarding your case. Unfortunately, we were unable to find any orders in our database matching the details you provided.
To assist you further, could you please provide us with the email address used during the purchase and the order ID number located at the top of your purchase invoice? The order ID should be either 8 digits long (e.g. #12345678) or a combination of 7 characters that can include letters and numbers (e.g. ab1cd23).
We eagerly await your response so that we can address your concerns promptly.
You can update your review on Trustpilot or reach out to us via our contact form on https://get-huusk.com/contact at your earliest convenience.
Thank you for your cooperation in this matter.
Huusk Support Team
