AKKO (getakko.com) has a 4.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 63% of negative reviews. Last updated 2026-08-12.
They made the claim process super simple and easy. It was so easy to get my device replaced after getting it stolen, and they walked me through the process step by step. When it time came for payment they paid me via venmo in less than 10 mins, wow! I am beyond impressed with their speed of service and customer service in general. Would highly recommend them, and definitely use their srrvices again.
I had great claim experience process and timely payment, i am definitely going to continue my insurance.
Claim processed quickly and easily without issues. They pay out on what they cover unlike other similar companies who give endless excuses and leave you empty handed.
Akko is seriously a game changer, and it is 100% better than Apple insurance. You are able to use your Akko insurance for multiple devices, I forget the exact number but my coverage covers more devices than I even need. I have had Akko for more than 5 years and have used it on an old tv that broke during a car ride, a broken MacBook, and my headphones that were stolen. I was reimbursed for all of these items. I seriously recommend it 100% to any friends that need insurance
Very reliable company. Great customer service. They are very responsive and I have never had a problem with getting any of my insured items fixed. Highly recommend.
I am very satisfied with AKKO phone insurance. I accidentally destroyed my phone screen on a curb, and AKKO got me fixed up in 5 days. The claim took 3 days, which was a bit inconvenient, but I am very satisfied with the service!
Breaking your phone over Memorial Day weekend sucks. Away from home, worried about how long it would take. I'm used to dealing with the "carrier phone insurance" that costs $20 a month and had a $200 to $300 deductible. And a bunch of hoops. But, Akko was fantastic. Price was great. The service was better. It's my first day back at work after the holiday weekend and I've already received a payout for my broken phone. Couldn't be happier with any purchase I can remember in the recent past. Highly recommend.
This is my first Claim, My claim was straightforward experience very easy and fast no wait around time I was ready with everything they wanted or needed for the claim the customer service was great! I will continue to have them as a device insurance company!
I was having technical trouble with getting evidence uploaded and messaged customer support. I was able to get my claim resolved with their help. They have been very responsive.
Quick repair time and customer service team was attentive to my questions throughout the process. Would definitely recommend!
The AKKO team is quick, compassionate, and efficient, especially where claims are concerned. I will always keep my service with them!!!
Great comunication and attention. they respond with no blocking points.
Just Amazing. The clam was super fast and easy. Thank you!!!!!!!!!!!!!!!
It was easy to sign up and do a claim. The team did a good job at solving the issue
It was an easy process. Wonderul experience.
Phone was fixed still had problems Akko reviewed and replaced my phone.Great company to deal with.
I have had one finished claim with akko and a current open claim with akko on getting my iPhone screen repaired. They have been easy to work with and biggest benefit is I can GO TO APPLE STORE!!!! I had a different insurance provider in the past who required me to go to certain shops and they could not guarantee they were using OEM Apple parts. Akko will let me go to Apple Store. Only downside I can say is that I have to pay for repair upfront and then get reimbursed which can be an issue for some people but I will say they pay out very quickly!
Decent company they make the process pretty quick. You do have to have good documentation of repair and quote process so won’t be as quick as Apple care but you get the same outcome for less cost. Worth it for me at least.
Great experience with my claim process. The customer support was fabulously helpful, and really kind. The claim itself went really smoothly, and updates on the process came way quicker than expected. Every step was very clear, and I would (and already have) recommend it to everyone.
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