AKKO (getakko.com) has a 4.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 63% of negative reviews. Last updated 2026-08-12.
What people say
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Michael Young · 5 reviews · Experienced 2026-04-30 ·
★★★★★
Akko was a lifesaver laptop theft
Akko was a lifesaver after my laptop and some camera accessories got stolen from a rental car break-in while traveling in Europe. Of course, I had everything documented, but the claims process via email was efficient and straightforward. I provided all the documents they requested, and then shortly after they sent me an email approving my claim and sending the funds for the stolen items. Was a great experience with Akko and will definitely continue to insure my electronics with them in the future!
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Steve Freedkin · 1 review · Experienced 2026-04-26 ·
★★★★★
Fast, accurate claims processing and payment
I was quite surprised how quickly I was able to get my claim processed and paid. Within the space of about 90 minutes, AKKO changed the phone that was covered (I had bought a new phone and the carrier had automatically switched coverage to the new one; I had to have AKKO switch it back so I could file the claim for my previous phone, which had been stolen); advised me what additional information to upload to complete my claim; processed the claim, including accurately identifying the replacement cost for my stolen phone; and sent me the payment via Venmo.
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ye · 2 reviews · Experienced 2026-03-17 ·
★★★★★
The AKKO company is very customer…
The AKKO company is very customer oriented, and highly efficient in helping me replace the dishwasher that was broken. The reimbursement process is very simple. I highly recommend to go with it.
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A. · 3 reviews · Experienced 2026-04-23 ·
★★★★★
Required repair process led to unnecessary cost and short-term solution
We were required to use one of AKKO’s recommended repair companies to assess our dishwasher. This resulted in a significant diagnostic fee just to evaluate the issue, which was not an expected out-of-pocket cost.
The repair estimate we received is nearly the same as purchasing a brand-new dishwasher, yet the proposed repair only comes with a 3-month warranty. In contrast, a new appliance would provide a much longer warranty and more reliable long-term value.
While the appliance may be technically repairable, moving forward with a costly short-term fix does not seem like a practical or cost-effective solution. It’s also unclear why customers are responsible for diagnostic fees when required to use specific vendors.
Overall, this process creates unnecessary expense without delivering a reasonable long-term resolution.
AKKO was very responsive to our claim, and understood that our son didn’t know (and was unable) to take pictures of his damaged I-phone prior to repair. We received reimbursement (minus deductible) via Venmo for the phone repair, within 2 days of making the claim. after explaining the situation. Highly recommend AKKO and their staff!
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Charlie Heitmann · 2 reviews · Experienced 2026-04-01 ·
★★★★★
AKKO is a scam
I have been paying phone insurance for from AKKO for my galaxy S8 phone since March of 2023 at a rate of about 7.00 per month. They claim that they will pay 75% of replacement cost for my old phone. Currently that phone is no longer manufactured. when I submitted my claim on my damaged phone they gave me a link to amazon for a replacement phone that was listed at 110.00 and gave me 27.00 for my damaged phone (cost of new phone - 75.00 deductable). I ordered a replacement s8 off of amazon. This phone was defective and i could not activate it or update it as it was so old even though it was listed on amazon as new it was not. What company would replace your old phone with a unit that cannot be replaced. If you offer insurance you should at least give you a phone that can actually be used. I shipped the phone back and will be forced to purchase a new phone. Why did i ever pay them for anything?
Reply from AKKO2026-04-04
Hey Charlie,
Thank you for taking the time to share your experience with us.
We completely understand the frustration of receiving a defective replacement device and we are very sorry that occurred here. We double-checked the Amazon listing URL our team provided and can confirm the device was listed in “Like New” condition and should not have had any defects. Unfortunately we cannot control the quality of devices supplied by Amazon’s sellers, but you will be covered under Amazon’s A-to-Z Guarantee and return policies. Please proceed through Amazon’s support/return options to get a replacement device or refund. Our customer service team has already reached out as well to help in any way we can with this process, and provided a $25 deductible credit to your account for the inconvenience.
Please note that none of our plans reimburse customers for a replacement device based on a percentage of its value. All of our AKKO phone protection plan service fees and deductibles are set as flat dollar amounts ranging from $29-$99 depending on your phone’s make and model and whether the device needs a repair or full replacement. It is important to take into consideration the rates for our plans and their associated deductibles as devices age and depreciate since the replacement value afforded under any insurance plan reflects the current market.
We always recommend checking your device’s current value when choosing a plan, since for some phones that are many years old, they may not be worth insuring. At the time you enroll, you’ll see all deductibles listed out after selecting your make and model cellphone (here’s that sign up link you can view again for reference: https://app.getakko.com/registration/3c/phone). We prioritize being very transparent with all our pricing and deductibles upfront with customers.
Please let our team know how we can help with sorting out your replacement device with Amazon.
- The AKKO Team
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Luis Castillo · 1 review · Experienced 2026-03-28 ·
★★★★★
Get peace of mind. Get AKKO
My experience using this company has been great. It has added so much peace of mind to my travels and to my day-to-day life. If anything happens I know they got me covered
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Philip · 2 reviews · Experienced 2026-03-27 ·
★★★★★
Insurance for the people
This insurance is so affordable, and so effective! I love having the option to pick which cell repair place I go to, and the low deductibles are great! I highly recommend it over other phone insurances I've used before!
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Andy McGowan · 2 reviews · Experienced 2026-03-22 ·
★★★★★
Quick response
Response was within 1 day and all claims (4 different, culminating in replacing my phone) were paid timely and in full.
They take good care of you if you stick with them. Only issue I had was with evidence submissions. They don't tell you specifically what is wrong if they reject the evidence submission.
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Maria · 1 review · Experienced 2026-03-22 ·
★★★★★
Happy Customer
I am a long time customer with Akko and dealing with claims as customer I know can be frustrated but not with Akko.
Customer service nonexistent and id verify virtually impossible
Trying to get someone to reply to help questions is the equivalent of speaking to a brick wall. I've been battling with these people to replace an irretrievable device since Monday this week. The agents are active most of the time but don't let that green dot fool you into believing assistance is just a quick DM away because it is not. Oh and here's the real kick in the groin is that they use a "id verification" service known as withpersona.com. Their Trustpilot review got 1.2 stars because despite using the highest quality scanned image of a valid government id, they NEVER are successful. So after getting past the first hurdle of getting one of AKKO's rep's to reply in a timely manner, if at all then you have the impossible task of having your "id verified" as they call it. It's now been a week since my phone has been gone and claim submitted. Make this right AKKO, you guys somehow have an excellent rating on this platform unfortunately for me that has NOT been my experience. I'm also posting this same review on the BBB website in hopes one of these will get their attention. Its claim #38559
Reply from AKKO2026-04-13
Hi Brandon,
We sincerely apologize for the frustration and delays you experienced with your claim.
To review your claim, our team requested specific documentation to ensure everything was properly verified. We recognize the process took longer than it should have, and we understand how difficult that must have been.
Your claim has since been approved, your deductible was waived due to the inconvenience, and a payout has been issued to you.
We truly appreciate your patience throughout this process and thank you for taking the time to share your feedback. It helps us improve and provide a smoother experience moving forward.
Thank you,
jeffrey allen · 2 reviews · Experienced 2026-03-14 ·
★★★★★
Fast and efficient
Fast and efficient I was able to get my phone fixed in an hour after filing a claim online very easy any questions I had were answered promptly by the representatives at AKKO
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Abraham Villasante · 1 review · Experienced 2026-03-12 ·
★★★★★
Nice alternative to the big store…
Nice alternative to the big store products. Has alot more value for the same amount. Had my first claim and it went smooth. Thank you.
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Veronica Q · 2 reviews · Experienced 2026-03-10 ·
★★★★★
Type of coverage
I have had this cellphone insurance for years, and only this week I needed to file a claim. I filed the claim, and within a day, I had a response with instructions on where to take my phone for repair and the amount it was covered. No run around, no double talk. The claim was fast and very easy. I highly recommend this AWESOME coverage!
