Great service
Great service, reasonable price and quick turnaround. Process was straight forward and the claim went smooth. Team was very helpful and helped along the way. Definitely recommend
About AKKO
Data updated- Website
- getakko.com
- Category
- Money & Insurance
- Location
- United States · San Francisco
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 63% (5/8)
Do you own AKKO? Claim this profile for free and start replying to reviews.
Is AKKO legit?
AKKO (getakko.com) has a 4.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 63% of negative reviews. Last updated 2026-08-12.
What people say
READ MY POST TO AVOID DELAYS> (No # to…
READ MY POST TO AVOID DELAYS> (No # to call and messages can take days to respond. ) I am extremely upset having to wait this long for a repair. Initially I put in a claim in Sept. Cracked my screen. I thought it wasnt a big deal. Went through the claim process. I was hoping I could put in a claim, take it to the service center and they could take care of the paper work. I was wrong. It took days and weeks of communication, and then procedures to follow in order for the claim to be accepted. I am in January and still no completion. My claim went from cracked screen to now a dead phone. I went to a service center and they had to manually write an estimate with cost for a cracked screen. Why would I have to do this if they work with select service shops? Then my sons phone had the same issue, so i submitted a new claim. Once I submitted the estimate, they approved his phone and I had to wait until my son's phone was repaired. They approved the repair and sent me $300 to get it fixed, minus the deductible. I'm not sure why you are sending large amounts of payments with customers and not setting up accounts directly with the shops. Once that got submitted, i started on my phone. Now my phone turned off due to water in the phone. I was approved for full reimbursement to purchase a renewed phone from amazon Im waiting for a payout and they offered me $200 less than what I should be receiving. I messaged them on Wed to correct the price and its friday. Im sure this doesnt even make sense, but let me help you avoid my mistake. 1.put in a claim, 2. get an estimate at a local shop like batteries plus or Helpertech.3. submit estimate in claim. should be $29-$49 for new screen deductible. I'll be here waiting for a new phone.... UPDATE... Once I submitted a review, someone responded to my messages that I sent to the company. Unfortunately it took too long and people need to know the right way for your claims to be approved. I do appreciate the quick response, but please do better.
Reply from AKKO2026-01-12
Thank you for taking the time to share your experience. We sincerely apologize for the frustration, delays, and inconvenience you’ve encountered throughout the claims process. This is not the experience we want for our customers, and we understand how upsetting it is to be without a working phone for an extended period of time. We appreciate you outlining the challenges you faced with the claims process. Your feedback highlights areas where we need to improve, particularly around communication, efficiency, and simplifying how repairs and payments are handled. We also apologize for the confusion and delay regarding the reimbursement amount for your replacement device. A member of our team will be reaching out to you directly to assist with correcting the reimbursement amount and to help move this toward resolution as quickly as possible. Thank you again for your detailed feedback and patience. We value your experience and are committed to working with you to make this right
Phone insurance claim was fast and…
Phone insurance claim was fast and easy, just got an estimate after providing pictures of damage, phone replaced. Account covers home appliances and electronics
Excellent service—fast
Excellent service—fast, reliable, and simple. Customer support is also quick and friendly. I was skeptical at first because their plans are so competitive I thought there must be a catch, but this company is 100% legit. Highly recommend
Absolutely great experience getting my…
Absolutely great experience getting my phone fixed, would absolutely recommend again!
Exceptional Service and Experience
Purchased a protection plan for my phones and was nervous about the claims process as I was waiting for the other shoe to drop (so to speak). One of my phones fell and cracked the screen, and I'm extremely happy that the claims process was incredibly simple and extremely fast. I also appreciate that I didn't need to send my phone away to the manufacturer for weeks/months on end for "evaluation". Once the claim was approved and the repair was completed, AKKO sent me a digital reimbursement (through venmo) within 10 minutes. 10/10 - would highly recommend.
Quick
Quick, easy, and hassle free!!!
Signed up for a protection plan for my…Only to be ripped off
Signed up for a protection plan for my Ozlo Sleepbuds (two plans for two sets). As luck would have it 28 days later one earbud stopped working and I filed a claim. It was denied by AKKO because it had not been 30 days. Terrible customer service and zero value for what I paid. Would not recommend them for any protection plan.
Quick and easy
Quick and easy. My cell phone was damaged and they paid me out within minutes. Thanks Akko
I have Akko device protection through…
I have Akko device protection through my carrier which is US Mobile. I would 100% recommend them! They let me repair my device at Apple. Plus they paid out my claim VERY QUICKLY after I submitted the final receipt from Apple! Normally companies love dragging their feet, but not Akko! I would HIGHLY RECOMMEND AKKO!!!
I would highly recommend Akko!
I have Akko through US mobile. I cracked my device and the process was very easy! I filed the claim, sent a video of the damage and it was approved! They even let me repair at Apple Store instead of forcing me to go to a specific repair place so I could 100% be sure my repair was done correctly!
An interesting alternative to Apple Care
Pros: Everything is through the app. An exception was made for a claim due to a disclosured preexisting condition. Reimbursement was lightning fast to Paypal. Communication was good. Room for improvement: Imputing correct information and documentation through the app was not as clear as could be and required numerous tries and correspondence. Could be more expensive compared to Apple Care depending on yearly time frame and number of claims.
Reply from AKKO2025-12-19
Hi Allen, Thank you for taking the time to leave such a detailed and balanced review. We’re glad you found the app-based experience convenient, our communication helpful, and that your reimbursement was sent speedily to PayPal. It was our pleasure to make a one-time exception on your claim despite the device’s pre-existing condition as this was missed upon the initial review process which was a hiccup on our part! We really appreciate your honest feedback on where we can improve. Making the process for entering information and uploading documentation clearer and easier is something we’re actively working on. Your comments help us identify exactly where the app experience can be smoother. Thanks again for sharing your experience and for choosing AKKO.
Akko plan and claims team is amazing
Akko plan and team is amazing. My phone screen all of sudden stopped working. I raised a claim thru their app and it was a smooth and easy process to get the claim approved. I would be taking Akko plan for my other family members as well to cover their devices.
Amazing Experience
I purchased this insurance to ensure all my household items are protected. The insurance came through and but once I broke my tablet, I was able to get repaired quickly and efficiently. I have had no issues with the insurance.
Highly recommend Akko
Highly recommend Akko - the best phone insurance! Fast claims, fair coverage, and real human support when your phone breaks.
AKKO made the process super super easy…
AKKO made the process super super easy to get my phone replaced.
Akko is very good at handling claims
Akko is very good at handling claims, been with them for a few years. Anytime my devices have an issue they get my claims handled and my devices repaired in a timely manner.
Great east process
Great east process. Once you add your devices, email to make sure pictures are good before just assuming they are. Because it may not be valid when you file a claim. Other than that, great process. All my devices are covered.
This is my second time using Akko!
This is my second time using Akko, it's hard to believe how easy it is to use and to resolve claims. You have to take and post pictures to the app of your insured item and that can be a little tricky since they need to see that all is on the up and up. Once it's all approved you're good to go and you can rest easy knowing your phone (etc) will be either repaired or replaced. Highly recommended!
Fast replacements
I've had to claim 2 phones now and the claim process never took longer than 2 weeks. Can't recommend them enough.