Hearth

Hazen helped me today with our billing…

Hazen helped me today with our billing needs - he was extremely helpful and quickly sent a link (update) to resolve our needs. He even stayed on the call to make sure all was working. Well done!

White Glove Conceirge ~ Recommended

Betty was excellent help for us: we are new partners with Hearth: Betty is with the Concierge Service for. Client Loans, patient and helpful. Our onboarding process has been a positive experience.

Great customer support!

My experience onboarding with Hearth…

My experience onboarding with Hearth has been a smooth and helpful process. Starting with Alex Dalebroux showing me through the demo and breaking down all the advantages Hearth provides, to Nino Dobe my success manager who helped me greater understand the financing options I can now provide! I am looking forward to seeing how far we will go with this partnership. Matthew Tidwell Handymen For Fun

Vee was great!

Vee was great and explained everything thoroughly!

Happy with Hearth

So far, everyone we have come in contact with, has been super helpful. From the onboarding to the training. The follow up is great as well. Marco Cardona was especially thorough & answered all my questions. We are happy so far that we joined Hearth to help our customers get easy financing, which will help our business grow even more.

Betty was great

Betty was my concierge for a financing project I was working on, and helped me to explain the process of providing the information and getting started with the process. She was very professional and patient, answering all my questions. Highly recommended and praise her work, thumbs up:)

Kirk was very helpful and helped me…

Kirk was very helpful and helped me solve my issue! He was very patient and kind! Thanks again for great customer service that is so rare these days!! Thanks again!

DO NOT SIGN UP FOR THE AI ASSISTANT HARPER

I tried Hearth's AI assistant Harper for two months against my better judgement. When I tried to cancel I emailed the representative I had been dealing with since I signed up. This was almost two weeks before Harper's service was due to auto-renew. He did not email me back. Then I got billed again. I emailed him again expressing my frustration that I was billed a third time. I received a phone call from Matthew Sylvester who was very condescending and rude to me even though I provided proof that I tried to cancel Harper's service. He tried to gaslight me by saying that the two customers that financed through their service was because of Harper. Little did he know...it was actually myself that helped the homeowner through the application process...NOT HARPER! My advice to any small business that is considering using Hearth...DO NOT SIGN UP FOR HARPER!!!! All Harper does is take away your authentic voicemail and replace it with an obvious AI agent that annoys real folk. Harper also engages with your prospective customers online and scares them away by not answering their questions in authentic way. Surprise...surprise. On top of it all...Hearth would not refund my money. Again...it was only $200 but it is the principal of the matter. If someone contacts your company almost two weeks before they are to be auto-billed and the company refuses to respond and then blame you the customer. It shows what kind of company they are.

Brea Satterfield was very helpful and…

Brea Satterfield was very helpful and knowledgeable during our meeting yesterday! She is a great part of your team and would love to speak with her anytime we may have questions in the future. Thanks Brea

Great customer service

The customer service rep Marc was quick and very communicative. Awesome service

If it could go wrong, it did, except for Mario

Marco was very understanding to my issues. I first had to move the time from our scheduled appointment time and then my internet went out, and he never missed a beat in his on boarding. This guy understands the end goal and didn't quit till the job was done

Ky was professional and friendly.

Ky was professional and friendly. I really appreciate her help

Ronnie was exceptionally helpful

Ronnie was exceptionally helpful. He answered all my questions thoroughly and even accommodated my request to send a detailed recap of our discussion and next steps regarding my Hearth concerns

Excellent follow up training after signing up with Hearth

Ninoshka Dobe is an excellent presentor. The information was easy to understand and the follow up materials that were provided are very helpful. We have a great understanding on the financing process works and how we can apply it to our business.

Kirk and Allie were great to talk to and work with

Kirk and Allie were great to talk to and work with. Really appreciate them doing what was needed and not wasting my time on the overly lengthy scripted BS you get when calling some tech support groups.

Our first appression of Julio…

Our first appression of Julio concerige. He was prompt at contacting us for our loan request,friendly and patient. Answered my questions, and very nice. Coudos to Julio. So nice to have human contact from this company. Thanks Deanna

Outstanding!

Ruben was very helpful

Hi there, I spoke with Ruben today about a Home Improvement Loan & he was very helpful & answered all the questions I had & I look forward to talking with Ruben later this week.

Camille helped me to no end

Camille helped me to no end. I didn't understand about the credit card 0% worked but she walked me through the application process explaining to me how it works. Thank you Camille in the concierge team