Hearth

I was assisted by Keisha

I was assisted by Keisha. She was great. Competent and helpful. Resolved my issue in short order. A tremendous asset to your company

Betty was very helpful and answered my…

Betty was very helpful and answered my questions. Great customer service in a world that has abandoned the practice. Thank you Betty.

Worked with Kevin who was…

Worked with Kevin who was knowledgeable, friendly, & very helpful in addressing & answering all of my questions & additionally making suggestions that were helpful All in, a very positive customer service experience

Easy to work with

Easy to work with, quick to reply. What more could you ask for?

great customer service …

Great service great people made everthing understandable and great customer service

Kyesha, Matt, and Linda were incredible

Matt and Kyesha were incredible! I had an issue and a day that hadn’t begun exactly as I had hoped. Kyesha, Matt, and Linda all stepped up and excelled beyond my unreasoning demeanor at the moment and brought resolution that exceeded my expectations. It’s at moments like these that you grow to appreciate whom you’re doing business with as they all remained professional and focused thru my frustration to bring resolution and handle the matter completely. The understanding shared was beyond words. Respectful compliments to these three at Hearth as their focus and commitment to assisting me was delivered beyond words! Recognize these 3 for the skills of excellence level they delivered!

Excellent customer service!

Ruben provided excellent customer service. He took the time to answer all my questions patiently and walk me through making the changes that I wanted to make on my account.

We had a great training experience shout out to *Brandi B.*

We had a great training experience with Brandi Black. She was professional, patient, knowledgeable, and took the time to clearly explain how to use the Hearth platform and financing options. She made sure our team was properly set up and comfortable with the process before completing the training. We truly appreciate Brandi’s excellent customer service and support. We highly recommend her and the Hearth team!

Here’s a strong

Here’s a strong, angry review that sticks to the facts you’ve described: ⭐☆☆☆☆ (1 Star) Absolutely terrible experience. I was told I would be notified before my subscription renewed, yet my credit card was charged $3,000 without any warning or communication. I even contacted the company to cancel a few days before the renewal and expected someone to call me back. Instead, they ignored my request and processed the charge anyway. To make matters worse, the price had increased from what I originally agreed to, and no one bothered to explain the change or obtain my approval. For a charge of this size, you would expect at least a courtesy call or email. What’s even more frustrating is that during the sales process, their salesperson called me relentlessly—sometimes 10 to 12 times a day—to get me to sign up. The moment they had my business, the communication completely disappeared. No follow-up, no customer service, and no accountability. This is not how you treat customers, especially when you’re charging thousands of dollars. Be extremely cautious before giving this company your credit card information. If they can process a $3,000 renewal without notifying a customer who already requested to cancel, that says everything you need to know about how they operate. I will never do business with them again.

Ronaldo was amazing

Ronaldo was amazing to work with. He was very patient while answering my questions and getting me the information I was after! Great first experience!!!

Julio was great with assisting me on…

Julio was great with assisting me on the phone.

Hearth 1on1

Live feedback and screensharing was nice.

Great support every time

Betty was really helpful and quickly looked into a customer issue for me. We use Hearth for our business, and every time I've reached out, everyone has been friendly, responsive, and easy to work with. It's always been a positive experience.

Tyler is a terrific communicator who…

Tyler is a terrific communicator who really listens. He answered all my questions and gave excellent business suggestions. Highly recommend!

Life happens. Trust, understanding, and knowledge.

Response was quick. Situations were taken care of And explained thoroughly. Even though the outcome is not what I was hoping. This company did a great job Emma's very helpful. Much appreciated. Thank you

Great and informative service!

Ease of setup

DO NOT DEAL WITH THIS COMPANY/RUN

DO NOT DEAL WITH THIS COMPANY. THEY ARE THIEVES!! We cancelled in 2024 and were sent a confirmation email that as of April 13, 2024 our account would be closed. In addition, we were also informed that we would NOT get any more invoices or be billed for this account. I still have this email!! They have continued to bill me $2,500.00 in 2025 and again in 2026!! These idiots will not refund my money even with the email confirmation that stated my account was closed nor will they stop invoicing me. They are committing fraud. STAY AWAY FROM HEARTH!! They suck and will steal from you even after repeated requests to close your account and confirmation that your account has been closed. Their billing people are awful and do NOT help at all. They do NOT honor nor respect their customers wishes. They are selfish lying thieves. RUN!!

Camille held my hand throughout the…

Camille held my hand throughout the whole process made it very easy and answered every question I had without an attitude great customer service

Excellent communication as always

Excellent communication as always! Can't be happier we use Hearth Financing for our clients! Best construction loan service on the market today!