Spruce (getspruce.com) has a 2.0 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home Services and its reputation is poor. 68% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
What people say
A
Andrew E · 1 review · Experienced 2026-05-01 ·
★★★★★
Terrible cleaning
The cleaning was unacceptable and lacked basic attention to detail. It appeared that no proper cleaning agents were used—surfaces were simply wiped with a rag, leaving behind burnt residue, sticky buildup, and crumbs on the counters and stovetop. The top of the oven was not wiped at all, and the oven itself remained dirty, with no attempt made to remove baked-on food using appropriate tools.
In the bathroom, the shower door and floor were not cleaned, and soap scum was still visible on the soap dish. Although the floors were swept and mopped, dirt and food debris were still present, and the closet floor was completely overlooked.
Additionally, the sink contained leftover paper debris, likely from improper drying. Overall, the quality of work fell far below expectations and did not meet even a basic standard of cleanliness.
I had to clean it myself. They would not refund.
Reply from Spruce2026-05-06
Hi there, and thank you for your review.
We’re sorry to hear about your experience and would like the chance to assist. Please reach out to us directly at [email protected] so we can address your concerns. We appreciate your feedback and the opportunity to make things right!
C
Christian Brao · 1 review · Experienced 2026-05-02 ·
★★★★★
They showed up at noon with only one…
They showed up at noon with only one person for a Move Out cleaning after we took everything out of the house and gave an excuse as to why they couldn’t do it. Could not recommend them any less.
Reply from Spruce2026-05-04
Thank you for your feedback.
We’re sorry for any inconvenience you experienced, and if service limitations were not transparent during the booking process. It looks like you’ve already contacted support, but if we can assist further, please reach out to [email protected]. We appreciate your input and are always looking to improve.
They charged me for the service 2 days before the appointment and then cancelled on me the night before my appt. Not only did they cancel but they just set up a new appt not even asking me if that would work. Made this appt weeks ago specifically for this day for a reason. I wont use them ever again.
Reply from Spruce2026-04-29
Hello, and thank you for your review. We’re truly sorry to hear about your experience. Please reach out to us at [email protected] so we can address any concerns you may have. We value your feedback and would love the chance to make this right.
I had high hopes for this company as it was recommended through my apartment complex, Camden Apartments, whom I love. Unfortunately, Spruce was completely unprofessional. I planned on making this a monthly subscription to ease some stress in my life for my husband and I. We booked a cleaning at an available scheduled time a week in advance for their largest cleaning service package. We contacted customer service and followed all the instructions to make sure our home was prepared for our cleaning pro.
The day came and we booked a slot from 1pm-5pm. We got a message that Tracy, our pro, was on her way at 3:40pm. Late, but I didn’t care, as long as it was cleaned and a job well done. We got a message at 4:30pm that our cleaning was cancelled due to a strong smell and an unclothed person at our home. We work from home so we were there and have a Ring camera. No one came by at all.
After speaking to Spruce’s customer service chat for an hour just to prove that no one came to our residence, we were then only offered a percentage of our refund back due to “booking late.”
I would NEVER recommend this company. I don’t usually leave reviews, but I hope this saves someone the trouble and some money.
Follow up after reading the Spruce reply:
I am unable to provide hours of footage from my Ring camera, but why can they not verify with the pro that they went to the correct home or track their vehicle? I just purchased my Ring camera. Naturally, I have no other way to prove someone did not show up. There was no knock or doorbell rung. While I appreciate looking out for the safety of your employees, what about your customers?
Reply from Spruce2026-04-10
Hello, and thank you for sharing your feedback.
We’re truly sorry to hear that your experience didn’t meet your expectations. While we always try to get to the bottom of every situation, we can only base our resolutions on the information provided to us. Unfortunately, our cleaning team reported an unsafe situation, and, because Ring footage was not provided in its entirety, we prioritized the safety of our team and canceled your service. If you have more information or can share the Ring footage you have with our email at [email protected], we are more than happy to review it to waive the late cancellation fee and provide additional credits for your poor experience.
Thank you again for taking the time to share your feedback. We are committed to using it to enhance our service and would like to work with you for a resolution.
M
Michael Duren · 1 review · Experienced 2026-03-12 ·
★★★★★
Horrible experience
Horrible experience, they charge you for everything and when no one shows up they refuse to wave fees to modify for a new cleaning in short period of time
Reply from Spruce2026-04-03
We appreciate your feedback and are sorry for your experience. It sounds like you’ve been in touch with our support team, but we’re happy to help further, as we absolutely waive any fees for modifications if our cleaning team is unable to fulfill the service.
Please contact us at [email protected] so we can help resolve this for you directly. Thank you for the opportunity to resolve this!
M
Michael M · 3 reviews · Experienced 2026-04-01 ·
★★★★★
Stay away
Stay away! The business part of this company is aweful and they do not have a phone number to call anyone to work out issues. Somehow they have got management companies recommending them. None of their staff will read the access comments you put in your account. Our community uses the CHIRP app so the only way to give them access is to receive the cleaners phone number and grant access. They do not get this and can't get it figured out. They were supposed to clean last week but their house cleaner could not figure out the app so she left. This week, they just texted and said they are not going to make it and their first opening is in one week. They litterally do not care about customer service. I have asked for a call or email from a supervisor, which they have not done. Very frustrating.
Reply from Spruce2026-04-01
Hi there, and thank you for your feedback.
We sincerely apologize for the issues you've been having with entry and our cleaning team's issues with CHIRP. We'd be more than happy to look into this directly and assist further if you reach out to us at [email protected].
Thank you again for your input, as we are always looking to improve!
I’m extremely disappointed with the service I received from this cleaning company.
I booked a full cleaning, but several areas—especially my bathroom—were left clearly unfinished. This wasn’t a minor oversight; it was obvious the job was not completed to a reasonable standard. I provided photos to support my concerns, but despite that, the company refused to take full accountability.
Instead of resolving the issue fairly, they offered only a partial credit, which does not reflect the level of incomplete service I received. Even after escalating the matter, they declined to make it right.
What’s most concerning is not just the poor quality of the cleaning, but the lack of accountability and customer care afterward.
I would not recommend this company if you expect thorough service or fair resolution when issues arise.
Reply from Spruce2026-03-23
Thank you for your feedback.
After reviewing the service details and the photos taken during the visit, both bathrooms were serviced; however, a $25 credit was given to account for a missed bedroom. As a gift card was used to pay for the service in full, a refund was not available. This resolution was determined based on the totality of the service checklist and the information given through email, but if additional details are given, we are more than happy to review this determination. We have also shared coaching feedback with our cleaning team.
Thank you again for sharing your feedback, and we’re sorry your service didn’t meet expectations.
They have canceled on us many times and refuse to refund the charge. Very unprofessional. They only give a $20 credit. We spend $35 on the cleaning day to put our dog into daycare. When they show up, the cleaning is very inconsistent. One crew did a great job and the rest were mediocre. Do not use them!
Reply from Spruce2026-03-19
Hello, and thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. It sounds like you’ve already reached out to our support team, but if there’s anything more we can do to help, please don’t hesitate to contact us directly at [email protected]. Your feedback is invaluable, and we’re committed to using it to enhance our service. Thank you for helping us improve.
A
Abby Anderson · 1 review · Experienced 2026-03-16 ·
★★★★★
Absolutely terrible experience with…
Absolutely terrible experience with Spruce Cleaning. I paid for what was supposed to be a thorough, professional cleaning, and it honestly looked like nothing had been done. Floors were still dirty, counters weren’t wiped down, carpets untouched—definitely not cleaned or disinfected. The only noticeable thing was that the beds were made, which is not why I hired a cleaning service.
Even more frustrating was the response from the company. Instead of taking accountability, they gave vague explanations that didn’t match the actual condition of my home. It felt dismissive and unprofessional, especially considering how much we paid.
I would not recommend Spruce to anyone looking for a reliable or high-quality cleaning service. Save your money and look elsewhere. TERRIBLE COMPANY.
Reply from Spruce2026-03-18
Hi there, and thank you for your feedback. We’re sorry your experience didn’t meet expectations. It looks like you’ve already contacted support, but if we can assist further, please reach out to [email protected]. We appreciate your input and are always looking to improve.
J
Jessica J · 2 reviews · Experienced 2026-03-04 ·
★★★★★
This is not a legitimate company
This is not a legitimate company. I was scammed, and I want to spread the word before anyone else gets scammed. I paid 259 for a move out clean. The lady came an hour late, and left after 3 hours. When I walked into my empty apartment, it smelled like soured rags, and she barely wiped anything down. When I opened my refrigerator, they had broken the cover for the butter shelf. I contacted Spruce to complain and upload the pictures. They were extremely disengaged with the conversation. I told them that they have cost me 259 dollars for the fake cleaning plus 1,764 dollars for the deposit. I asked if they could send that lady back out to finish cleaning. I was told no, she refused. I was finally was told that they would see what they can do to help me with that cover and refund me 70 dollars. I got an email today saying that they did an investigation and couldn't prove it was them who broke the cover and they were not refunding me the 70 dollars promised. Now, I'm going to have to take them to court for the 259 fake cleaning fee and the 1,764 deposit they cost me.
Reply from Spruce2026-03-13
Hi there, and thank you for your feedback.
We’re sorry your experience didn’t meet expectations. To confirm, a $70 refund was processed back to the card you have on file for the quality issues; however, because the damages could not be substantiated, we recommended contacting your maintenance team for additional assistance. We appreciate your input and are actively coaching our cleaning team on the quality concerns.
E
Emily Faust · 1 review · Experienced 2026-03-09 ·
★★★★★
Followed directions perfectly!!
When I gave directions I was very specific about how I have a severe allergy to dust, they followed them perfectly. There is no dust in my apartment now, which is massive since I cannot dust myself and there was lots everywhere. Maryeli was very thorough and it brought me to tears being able to come home to such a clean and peaceful area!
Reply from Spruce2026-03-12
Thank you for the lovely review! We’re delighted to know you enjoyed your service and are honored to be your choice for cleaning. We’re looking forward to sprucing up your home again soon!
M
Mike Daniel · 1 review · Experienced 2026-03-03 ·
★★★★★
Terrible customer service
Cleaning is hit and miss but mostly decent. Problem is their customer service, it is TERRIBLE.
Reply from Spruce2026-03-04
Hello, and thank you for sharing your feedback. We’re truly sorry to hear that your experience fell short of expectations. Your insights are important to us, and we’ll be reviewing them closely to improve our service. Thank you again for sharing your experience with us!
D
DeniseA · 3 reviews · Experienced 2026-02-26 ·
★★★★★
Great Service at an Affordable Price
I'm always very pleased with the service I get from Spruce. Their rates are affordable and my service pro gets it right every time.
Reply from Spruce2026-02-27
We’re so pleased you had a great experience! Thank you for your kind words and for choosing Spruce. We can’t wait to brighten up your space again for your next service!
M
Maggie King · 1 review · Experienced 2026-02-25 ·
★★★★★
Convenience Promised, Inconvenience Delivered
I signed up for Spruce Cleaning Services because they market themselves as a convenient, luxury service. My experience has been anything but. To add insult to injury, I’ve been a long time customer and have used them a dozen times. Unfortunately, I have had significant inconvenience and frustrations caused by them the past four visits.
After multiple service issues, repeated rescheduling, and having to rearrange my schedule each time, I’m left feeling like my time simply doesn’t matter. Communication has been inconsistent, and when problems arise, the responsibility somehow shifts back to the customer.
When you pay for a cleaning service, you’re paying for reliability and professionalism. Unfortunately, that has not been my experience here.
Reply from Spruce2026-02-26
Hello, and thank you for your feedback.
We’re truly sorry to hear about your experience and would love the chance to make this right. Please reach out to us at [email protected] so we can address any concerns you may have directly and ensure proper coaching to improve our service, communication, and scheduling. We appreciate your input and are always looking to improve.
M
Mary Caron · 3 reviews · Experienced 2026-02-19 ·
★★★★★
Great company- easy to schedule and the…
Great company- easy to schedule and the cleaners do an excellent job! I highly recommend!
Reply from Spruce2026-02-20
We’re so pleased you had a great experience! Thank you for your kind words and for choosing Spruce. We can’t wait to brighten up your space again for your next service!
They helped me tip and get my coupon applied quickly and with great service!
Reply from Spruce2026-02-18
Thank you for such a fantastic review! We’re thrilled to hear you enjoyed your service and appreciate you trusting Spruce with your cleaning needs. Looking forward to bringing that sparkle to your home again soon!
H
HKT · 2 reviews · Experienced 2026-02-16 ·
★★★★★
Unreliable. Avoid.
Today we got cancelled (on a service that was scheduled months in advance)… for the 3rd time. This company regularly cancels our scheduled services, without any notice. They simply don’t show up, and when you reach out to them they apologize and reschedule for days (or weeks) later. Their cleaners do a fair job, but the company is too unreliable.
Reply from Spruce2026-02-17
We value your feedback, and are sincerely sorry for the scheduling issues you've experienced.
If there’s anything more we can do beyond the initial outreach from our support team, please reach out at [email protected]. We appreciate your feedback and the chance to improve!
I was really hoping to make this work long term but after first time they cleaned my place, I found living room and bathroom corners inappropriately cleaned. They shoved all the dirty dishes into my laundry without rinsing and created more mess than they were before.
Customer service didn’t even flinch to make it up for it and offered a 10$ discount for next cleaning session.
I’ll pass.
Reply from Spruce2026-01-20
Hello, and thank you for sharing your feedback.
We’re sorry to hear that your experience didn’t meet your expectations. Loading the dishwasher is part of our service checklist, so if you ever need to make an adjustment to the base service, don't hesitate to contact support or add booking notes. We do have a time limit for when cleaning redos can be done, and apologize that a redo request was made after that timeframe. Your feedback is invaluable, and we’re committed to using it to enhance our service. Thank you for helping us improve.
S
SIndhu · 1 review · Experienced 2026-01-07 ·
★★★★★
Horrible customer service and…
Horrible customer service and absolutely unprofessional. I had a cleaning service scheduled but no one showed up, they just took the money and not even respond properly to the customer service chat. I have had cleaners for 10+ years but this is the first time i have dealt with such an unprofessional company. Wil never recommend them to anyone or go back to their services
Reply from Spruce2026-01-08
Hello, and thank you for your review. We’re truly sorry to hear about your experience. Please reach out to us at [email protected] so we can address any concerns you may have. We value your feedback and would love the chance to make this right.
K
Kelly Carpenter · 1 review · Experienced 2025-12-23 ·
★★★★★
Excellent, convenient service!
I have used Spruce twice now and both times the service has been fantastic! Hilda and Maria both took care to go the extra mile. They are thorough, efficient, and organized. Will deifnitely book again!
Reply from Spruce2025-12-26
We’re so grateful for your review! Knowing you had a fantastic experience makes our day. We will share your amazing feedback for Hilda and Maria! We can’t wait to bring that same level of care to your next service!
