The delivery was fast
The delivery was fast we had a couple problems with the screws was able to fix all except one I will need to go to the store to find a new one. There were a few nicks that I will touch up with a paint stick but satisfied
About Giantex
Data updated- Website
- giantex.com
- Category
- Home & Garden
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 60 reviews
- Replies to negative
- 73% (29/40)
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About this business
We Giantex are specialized in researching and developing high quality and exquisite products since our brand was established. Making daily life convenient and efficient is given the top priority.In the beginning, we focus on Home & Office Furniture. Along with customer's expectation & needs, we explored many more categories such as Vanities Set.
Written by the business, not verified by us.Is Giantex legit?
Giantex (giantex.com) has a 3.0 out of 5 rating on OK.one, based on 91 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 43% give 1 star; The business has replied to 73% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to use, appreciating the smooth process when purchasing items for their homes. Many people mention that the products fit their needs perfectly, arriving quickly and looking great in their living spaces. Some reviewers were not happy with quality issues, noting that items sometimes arrived broken, scratched, or damaged during shipping. Others mentioned encountering missing parts, structural flaws, or unexpected difficulties when trying to assemble the furniture. Additionally, a few buyers experienced frustrating customer support responses when attempting to resolve these problems.
Auto-generated from all reviews of this business. For reference only.What people say
The service was good
The service was good, but the product could be better. Found "blemishes " on it when putting it together. Kept it anyway because I had a deadline for it's use. And in my experience returning online purchases isn't easy.
Well Made Product with Needs Better Instructions
The outdoor air conditioner privacy screen was quicky shipped after using the easily navigated site. All parts of the fence are well constructed and fit together with no issues. The instructions are fairly self explanatory however, there are some images that contradict each other which was frustrating and I perform projects around my house on a regular basis. Why I ended up with several extra screws is beyond me as the instructions don't show where they go.
I ordered on Thursday and received it…
I ordered on Thursday and received it on Sunday. I was so excited! The package was so neatly put together and the instructions were fairly easy to follow, however, we did put some pieces together wrong but they were very easy to fix. I ordered 2 of them and I was very happy with how quickly and how neatly they arrived! Weather turned cold so I have not been able to enjoy as soon as I wanted. Still, very excited and happy with my purchase!
The plant stand was very easy to…
The plant stand was very easy to assemble3.
Top quality delivered on time
Top quality delivered on time. We love the set!
Look elsewhere…
The metal frame is a poor fit over the wooden box, flimsy and secured by a single screw on each corner of the box. overall, the whole thing did not fit together very well.
Good product, excellent customer service
A great price for solid wood chairs, and delivery was quick. We had a minor issue--one piece of one chair arrived damaged--and their customer service was excellent. They quickly sent us a replacement at no charge.
Great value for a great little table for small placeslivered within time…
The item was delivered within time promised and it is a solid nice table for small places. It was easy to assemble and looks really good. I am a home stager and bought it for a tiny studio apartment we were staging and it worked great!
fast delivery and great product
Great customer service
Responsive customer service, well packaged product, husband loves new gaming chair!
Gorgeous
Gorgeous, solid and hefty - it exceeds expectations.I have not used it yet for showers but it may need maintenance like aolid wood would.
This microwave cart is sturdy and a…
This microwave cart is sturdy and a very good product. I am a 79 year old female and had no problem putting it together. In reviews I read, there were comments about the wheels not functioning or rolling properly. I did not find this to be the case. I made sure in assembling it that the lock wheels were on the back. It is correct the wheels will not roll if they are locked. I found the wheels to be easy to move when unlocked and they was not difficult to unlock. I made sure the back criss-cross brace was secure which helps the cart from being wobbly. Thank you for a good, sturdy quality cart. I am very happy with my purchase. E Adam
Horrible company
Horrible company. Bought from them on Amazon, package was never delivered and they refused to help. Received confirmation from UPS that it was marked lost or stolen and company STILL refused a refund. FORK YOU GIANTEX.
The shopping experience is good
I am so happy with my arbor trellis
I am so happy with my arbor trellis. You were the only people who had a 66 inch wide. I can't wait to plant my roses. Thank you
Fast delivery quality product
A very timely and careful delivery of 2 very beautifully made bookshelves!
Good experience
Very nice ironing board. Thank you very much.
Quick delivery- fit perfectly
Quick delivery- fit perfectly, great price
Horrible experience
I purchased a product from this website. it was unusable and of poor quality. When I received the item the box was completely fine. Inside the box the item was poorly packed and parts were damaged or unusable. I wrote numerous emails to the company with no response. I would not recommend buying from this company and will not be purchasing anything here again.
Reply from Giantex2026-01-06
Hello, Thanks for your message and we are regret to hear that the product did not meet your expectations and that you experienced issues with packaging and quality. We take customer feedback seriously and would like the opportunity to assist you further. Could you please contact our customer service team at [email protected] with your order details? and we will do our best to help resolve the issue. Thanks for your understanding. Best regards, [email protected]
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