We Giantex are specialized in researching and developing high quality and exquisite products since our brand was established. Making daily life convenient and efficient is given the top priority.In the beginning, we focus on Home & Office Furniture. Along with customer's expectation & needs, we explored many more categories such as Vanities Set.
Written by the business, not verified by us.
Is Giantex legit?
Giantex (giantex.com) has a 3.0 out of 5 rating on OK.one, based on 91 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 43% give 1 star; The business has replied to 73% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to use, appreciating the smooth process when purchasing items for their homes. Many people mention that the products fit their needs perfectly, arriving quickly and looking great in their living spaces.
Some reviewers were not happy with quality issues, noting that items sometimes arrived broken, scratched, or damaged during shipping. Others mentioned encountering missing parts, structural flaws, or unexpected difficulties when trying to assemble the furniture. Additionally, a few buyers experienced frustrating customer support responses when attempting to resolve these problems.
Auto-generated from all reviews of this business. For reference only.
I had the worst experience with them. I ordered a sofa and waited for three weeks, but I never received my parcel. Finally, they informed me that the parcel was lost, and they refunded my money.
Reply from Giantex2025-12-31
Hello,
We're regret to hear about your experience and truly understand how disappointing it is to wait for an order that never arrives. Unfortunately, once a parcel is confirmed as lost in transit, it is outside of our direct control.
That said, we want to clarify that as soon as the issue was confirmed, we processed a full refund to ensure you were not left at a loss. While this does not undo the inconvenience, we always aim to resolve such situations as fairly and quickly as possible.
We appreciate your feedback, as it helps us work more closely with our logistics partners to reduce the risk of similar issues in the future.
Thank you for sharing your experience.
Best regards,
[email protected]
Ordered a basket ball system from them and it stated "Free Shipping" on the site and on the order when I had paid for it.
They refused to supply the basket ball system unless I paid a further charge for shipping.
Today, 31 December 2025, 6 months after the order, they write they cannot find the order placed. They also state the shipping fees were advertised, they were not.
Funny they cannot fiind the order because they refunded me!
Order with them at your peril, I won't ever again.
Reply from Giantex2025-12-31
Hello,
Thank you for sharing your experience. We're regret for the confusion caused regarding shipping costs.
After reviewing our records, we were unable to locate an order or interaction associated with the details provided on our US giantex.com website.
For clarity, shipping costs on giantex.com are always clearly displayed at checkout before payment is completed, and we do not add shipping fees after an order has been placed.
If you believe this is not the case, we'd be happy to review this further—please feel free to contact our customer support team at [email protected] directly so we can assist you.
Thank you for your understanding.
Kind regards,
[email protected]
Free shipping on checkout BUT the company will then email you for the shipping cost that was meant to be free! We cancelled the order.
Update:
The response received from Giantex was FALSE and an attempt at damage limitation. Maybe they have changed their shipping policy since but we will never know as we purchased a hoop elsewhere.
We have retained a copy of the email requesting additional costs. What a pity we can’t screenshot it.
Reply from Giantex2025-12-31
Hello,
Thank you for sharing your feedback.
We're regret to hear about your experience. After reviewing our records, we were unable to locate an order or interaction associated with the details provided on our US giantex.com website.
For clarity, shipping costs on giantex.com are always clearly displayed at checkout before payment is completed, and we do not add shipping fees after an order has been placed.
It's possible this experience may relate to a different platform or region that operates separately from our US website. If you believe this is not the case, we'd be happy to review this further—please feel free to contact our customer support team at [email protected] directly so we can assist you.
Thank you for your understanding.
Kind regards,
[email protected]
Ordered two sets of identical drawers. First was fine, the second had 3 x part 6 and no part 7. Part 7 needs holes in it for cam locks. While the same size and shape part 6 has no such holes. After two weeks of ridiculous back and forth, including offering me $10 to wait for a month for them to produce a new part, they finally sent me a new set of drawers. Well, of course, we opened them and again 3 x part 6 and no part 7. My flatmate has bought a drill bit, measured up and drilled the holes for me so we can finish constructing and actually use the drawers that have been partially constructed on my floor for more than two weeks now. I’ll be interested to see what the response is this time. Only having email contact is a major pain as they only reply once per day so something that would take 5 minutes on the phone takes two weeks by email. Do not recommend.
Reply from Giantex2025-12-31
Hello,
Thank you for taking the time to share such detailed feedback. We’re genuinely regret for the inconvenience you experienced, especially with receiving incorrect parts more than once. This is clearly frustrating, and we understand why this caused such a poor experience.
Issues like this are not representative of the standard we aim to provide, and we appreciate you explaining exactly what went wrong so we can review this internally with our warehouse and quality control teams.
We also understand your frustration regarding email-only communication and the delays it can cause. Your feedback helps highlight areas where we need to improve our support process.
If there is anything still unresolved, we would be happy to review your case further. Please feel free to contact us again at [email protected], referencing your previous correspondence.
Thank you again for your feedback—it helps us improve.
Best regards,
[email protected]
Products are rubbish , not descriptive on ad to assemble. Difficult to assemble. Bad service. Cheap materials on products, don't last long.
I don't recommend buying from this company....
Reply from Giantex2025-12-31
Hello,
We’re regret to hear that you were disappointed with your experience. This certainly isn’t the level of quality or service we aim to provide.
We’d really like to understand more about the product you received and the issues you faced with assembly or service, as this feedback is important for us to improve. Unfortunately, we’re unable to locate your order based on the information available here.
Please feel free to contact our customer support team at [email protected] with your order details, and we’ll do our best to assist you and find a suitable solution.
Thank you for taking the time to share your feedback.
Best regards,
[email protected]
Smooth communication. Chair ready to pick up next day. Very efficient and helpful warehouse staff moved the product to my car. Excellent product. Good price and quality materials. Easy to assemble. As advertised.
Reply from Giantex2025-12-31
Hello,
Thank you so much for your kind words! We're thrilled to hear that you had a smooth experience and are happy with your new chair.
We truly appreciate your feedback and look forward to serving you again soon.
Kind regards,
[email protected]
They ripped me
Off they send me a heater with no top part and they won’t even replace it horrible company they are scammers
Reply from Giantex2025-12-31
Hello,
We are very regret to hear about your experience with the heater. This is certainly not the level of service we aim to provide.
If parts of the product were missing, this is an unfortunate issue that we take very seriously. We would like to look into this matter further and find a suitable solution. Our customer service team is always here to help resolve issues, and we encourage you to reach out directly to [email protected] with your order details in our store so we can immediately assist you in this case.
We understand your frustration and are committed to resolving this issue to your satisfaction. Thank you for your feedback, which helps us improve our service.
Kind regards,
[email protected]
Terrible Service and Hidden Fees
My order from Giantex was late, and I was charged unexpected extra fees that annoyed me. I then cancelled my order and requested for a refund. for a very very long time, I didn't hear anything from them. no emails, no messages at all about me refund. The picture on my bio is what saved me
Reply from Giantex2025-12-31
Hello,
We are very regret to hear about the inconvenience you experienced with your order. We understand how frustrating it can be when orders are delayed, and unexpected fees are charged. This is certainly not the level of service we aim to provide.
We would love to resolve this issue and ensure that your concerns are addressed. Please reach out to us directly at [email protected]
with your order details so we can try our best to solve this issue for you immediately.
Thank you for your patience and understanding, and we appreciate you bringing this to our attention.
Kind regards,
[email protected]
Bought 2 different items via Catch website at a different date -
1x children dressing table purchased 11/06/24
4x bar stools purchased 28/01/25
The drawer and the chair that came with the dressing didn't last long. Very bad chinese quality. Didn't even bother to report this.
Received one bar stool with one threaded insert missing on one leg, emailed Giantex just to get a respond "it's not our order". Customer service? non-existence.
Reply from Giantex2026-01-06
Hello,
Thanks for your message and we are regret to hear about the issues you encountered with the products and your disappointment with our service.
As the order was placed via the Catch platform, we'd like to review the case in detail and see how we can assist further. Please contact us at [email protected]
with any order or communication details, and our team will be happy to look into this for you.
We appreciate your feedback, as it helps us improve our products and service.
Best regards,
[email protected]
8 FT Thatched Tiki Umbrella, Hawaiian Style Outdoor Hula Umbrella w/8 Metal Ribs × 1
Simply do not buy this umbrella. It will fall apart in front of you eyes. No warranty or return. The worst.
Reply from Giantex2026-01-06
Hello,
Thanks for your message and we are regret to hear that your experience with the tiki umbrella did not meet your expectations.
We take product quality and after-sales support seriously. Our products do come with customer support and applicable warranty coverage, and we would like the opportunity to review your case and assist you properly.
You can contact our customer service team at [email protected]
with your order details and we can look into this and offer an appropriate solution.
Thank you for bringing this to our attention.
Best regards,
[email protected]
Please avoid any purchase with this company if you don't want headaches. First time buyer and my 2 products came like second hand products with marks and dents all over them. When I asked for a full refund due to such reasons they sent me thousands of emails trying to waste waste my time hope that I'll give up but refused to refund me and said their products are functional. I didn't buy a second hand products as is I bought brand new stuff. They also blocked me from writing reviews about my experience and upload photos of their products to warn others
Reply from Giantex2026-01-06
Hello,
Thanks for your message and we are regret to hear that your experience did not meet your expectations and that you were disappointed with the condition of the items received.
We take product quality and customer service seriously. Our intention is never to cause frustration, and we never sell second-hand products as new.
We would appreciate the opportunity to review your case in detail. If you're willing, please contact our customer service team at [email protected]
with your order information and any photos, so we can look into this matter further and see how we can assist.
Thank you for bringing your concerns to our attention.
Best regards,
[email protected]
Broken product, poor support to resolve, laughable warranty.
We purchased 2 matching swivel bar stools.
They arrived in a reasonabe time and were relatively straight forward to asemble.
The seats have been owned for 6 months and sat on 3-4 times each when one of them broke with normal usage.
Giantex support said the warranty is only 90 days and offerred no reasonable replacement or refund options.
Would def not recommend this company or product.
Reply from Giantex2026-01-06
Hello,
Thanks for your message and we are regret to hear about the issue with your bar stool and that your experience with our support did not meet your expectations.
We take product quality and customer service seriously. While our standard warranty is 90 days, we would like to review your case and see if we can offer a solution.
Please contact our customer service team at [email protected]
with your order details and we will do our best to assist you.
We appreciate your feedback as it helps us improve our products and service.
Best regards,
[email protected]
I bought two Queen sized heated mattress pads.
They sent me two wooden whatever they are instead.
I have been going back and forth with this company since 27 Nov 24 and still do not have the items I ordered.
They won't do anything until I send them back their $25.00 wooden junk.
My purchase cost far more than that.
Don't waste your time with this company, they are not going to do the right thing.
It was their mistake.
Reply from Giantex2026-01-07
Hello,
Thanks for your message and we are regret to hear about the mistake with your order.
If you placed this order in our store, we take full responsibility for the error and would like to resolve this as soon as possible.
You can contact our customer service team at [email protected]
with your order details and we will assist you promptly.
We appreciate your patience and understanding.
Best regards,
[email protected]
They send me a not "new" condition washer and refused to return.
1) There are scratches on multiple places. seems like it was used before
2) Water noise in the machine
3) Missing a part in the back.
They claimed that they tested all washers so that condition is normal.
Reply from Giantex2026-01-07
Hello,
Thanks for your message and it is regret to hear that your washer did not meet your expectations and that you encountered these issues.
We take product quality and customer satisfaction seriously and we never sell second-hand products. Normally our washing machines undergo factory testing before leaving the factory. There must be something wrong in the dispatching.
We would like the opportunity to review your case and offer a solution. Please contact us at [email protected] with your order details and any photos of the issues so we can assist you promptly.
Thank you for your understanding.
Best regards,
[email protected]
This is the reply I received from the company after a week of order for free shipping offered at the website.
Fraudulent Company operates from China.
"Hello, you need to pay for shipping for your order. If you do not pay for shipping within 3 days, we will help you cancel the order. Now the order volume has increased, and the inventory is decreasing rapidly. Please pay the shipping fee as soon as possible, and we will arrange the shipment as soon as possible. As for the additional shipping fee, please refer to our shipping policy. You can also compare the prices of other stores. If the price is lower, you can tell me."
Reply from Giantex2026-01-07
Hello,
Thanks for your message and we are regret to hear about your experience.
Please note that we are committed to transparent communication with our customers. If there are additional shipping fees, customers will be able to see them at checkout.
We understand your frustration, and we would like to resolve this matter promptly. Please feel free to contact our customer service team at [email protected] with your order details and we will assist you in understanding the shipping details and ensure a smooth resolution.
Thank you for your understanding.
Best regards,
[email protected]
Contacted this company because I had lost a skeleton key I wanted to re purchase from them . However I bought the item 3 yrs ago they messaged me telling me they aren't responsible if I have no order number. Very rude and defensive I was looking for help only.... I'll never buy from here again
Reply from Giantex2026-01-07
Hello,
Thank you for sharing your experience and we totally understood the frustration this caused for you.
We do our best to assist customers, but in cases where we do not have the order number, we are unable to access purchase details. Hope you can understand.
If there is anything else we can do to assist, please feel free to contact us at [email protected] and we would be happy to help.
Best regards,
[email protected]
Order went through no probs, few hours later they want $21 shipping
So I requested a full refund, I'm waiting for the out come.
Funny as big w sell the same item but state upfront $16 freight
Scammers..do NOT recommend this company
I have just upped the star to 3 stars as they have now REFUNDED my money.
Reply from Giantex2026-01-07
Hello,
Thank you for your message. We regret to hear about the confusion regarding the shipping fees.
We always strive to be transparent with all pricing and shipping details, and it is never our intention to cause any inconvenience.
We are glad to know that your issue has been resolved with a refund. If you have any further questions or concerns, please do not hesitate to reach out to us at [email protected] with your order details.
Thank you for bringing this to our attention, and we truly appreciate your patience.
Best regards,
[email protected]
Thought that I would avoid the evil Amazon empire by ordering directly from Giantex, and the order process and shipping were fine - quick even. Problem is, they shipped USPS, which is unusable for packages in cities, at least in NYC. USPS came once, didn't even take the package out of the truck (I saw it on my security cam), left a note on the door saying "undeliverable because of unsuitable place to leave package", and left. I scheduled redelivery for the next day and put a note on my door to leave the package in the vestibule. They never came. Went to schedule another redelivery and the USPS site says UNAVAILABLE. Ghetto.
Reply from Giantex2026-01-07
Hello,
Thanks for your message. We're regret to hear about the issue with USPS delivery in your area and we understand how frustrating it can be when a package is not delivered as expected.
We will report this issue to USPS and encourage them to improve their service levels moving forward. Additionally, we are actively exploring partnerships with other carriers to provide better delivery services for our customers.
If you have any further questions or concerns, please don't hesitate to contact our customer service team at [email protected]
with your order details, and we'll be happy to assist you further.
Thank you for your patience and understanding.
Best regards,
[email protected]
Purchased a desk for the price shown the whole way through the checking out process. Money was drawn from my account and I received the purchase invoice and confirmation email.
2 days later I receive an email stating i owe extra in shipping fees?
Fix your website so that your customers know what they are paying when they checkout, like every other brand. Don't hide charges in the fine print of a different page of your website.
Reply from Giantex2026-01-07
Hello,
Thanks for your message and it is regret to hear about the confusion regarding the additional shipping charges.
We strive to be transparent with all pricing and shipping details, and we will review our website to ensure that all charges are clear to customers at the checkout stage.
We appreciate your feedback as it helps us improve our services. If you have any further questions or concerns, please feel free to reach out to our customer service team at [email protected].
Best regards,
[email protected]
What I dislikedinstructions coukd be more succinct and dowels better height proportions
What I disliked: the instructions weren't as clear as they could be especially in regards to the drawer slides and door stop and the video I did find on Amazon glossed over some bits but thankfully showed these two parts and their installation. One of the dowel pegs were too long so when we pressed the top down it came up right through the top! So I have a corner that needs fixed before I've used it so points removed for this. On the whole the materials were good, there was more than enough screws, dowels and fixers to do the job, the material is of a reasonable quality and one person can mostly assemble this on their own (I found some bigger bits too heavy to lift but I have joint issues so my husband put it together with me holding or helping as required) but you do need a 2nd person at some parts of the assembly especially the cupboards/shelves assembly and when joining pieces and when putting the 2 sections together. It took approximately 9hrs over 2days the first day was unpacking, checking inventory , putting all the dowels and screw fixtures in holes as well as assembling the cupboard side. 2nd day was the cubbyhole side and the rest of the assembly, time was wasted on the drawer sliders but wouldnt have been if instructions were more succinct. You do need to take time with the dowel and fixing bits(screw things) lining them up with relevant holes and firm pressure is required to hold one end in whilst the other end is being put into place (2nd person becomes invaluable) we are by no means DIY-ers a person more used to flatpack/building with that type of mind set would most likely complete assembly quicker, we were also going slower to ensure no mistakes were made. All in all in it seems to be a good buy, I have yet to put my quilting machine on it to give it a good go (just finished it today). I would recommend this giantex 91cm high craft table with storage.
Reply from Giantex2026-01-07
Hello,
Thank you for sharing your experience. We are glad to hear that you like the overall quality of the craft table.
We regret for any confusion caused by the instructions, and we appreciate your feedback on the assembly process. We are actively working to improve the clarity and conciseness of our assembly instructions to ensure a smoother experience for future customers.
We are also happy to hear that you were able to assemble the table with the help of a second person, and we will continue to improve our product to make it easier for all customers.
If you have any further questions or concerns, please feel free to reach out to us at [email protected].
Thank you again for your feedback and recommendation!
Best regards,
[email protected]
Costway
Giantex
Giantex
Costway UK
DSHOP
Costway Canada
Costway
Joom