Giftfors (giftfors.com) has a 3.3 out of 5 rating on OK.one, based on 148 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 39% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptionally helpful staff, noting that customer support representatives always respond quickly to questions and resolve problems effectively. Many individuals genuinely appreciate the smooth website navigation and the continuous dedicated assistance provided by team members throughout the entire purchasing journey.
However, some people mentioned that shipments frequently experienced unexpected delivery delays or that received items did not accurately match online product descriptions. Shoppers also noted occasionally receiving physically damaged goods, missing pieces, or completely incomplete orders hidden inside their delivery packages. Others felt frustrated when tracking information was unclear or when waiting extended periods for a resolution.
Auto-generated from all reviews of this business. For reference only.
I’d never buy from here again. Took 2+ months to get my order. Not once could I get any type of shipping. My order looked NOTHING like the picture. It was junk!
Reply from Giftfors2025-07-31
Dear Taylor,
Hello! I am very sorry for any inconvenience and inconvenience caused to you.
We highly value and deeply regret the inconsistency between the product appearance and advertising display that you mentioned.
We understand that differences in appearance can affect your shopping experience, so we will:
1. Immediately verify the display images of the relevant products and optimize the page display in a timely manner.
If the product you receive is indeed seriously non compliant, we will provide you with a reasonable solution such as replacement or refund.
3. Welcome to contact us, we will handle it for you as soon as possible.
Customer service email:[email protected].
📷 This type of feedback is very important to us, and we will continue to improve to ensure that our products are presented more accurately and transparently.
If you have any further questions, please feel free to contact us at any time, and we will do our best to serve you.
Best regards
Olivia
Never trust this website, they're 101% scam. They're using a lot of AI images to lure people into buying a product that doesn't exist in the first place. Their website is full of misspelled words and grammatical errors, a telling sign that this store is fake! AVOID AT ALL COST!!
Reply from Giftfors2025-07-31
Dear Zagato,
Hello! I am very sorry for any inconvenience and inconvenience caused to you.
We highly value and deeply regret the inconsistency between the product appearance and advertising display that you mentioned.
We understand that differences in appearance can affect your shopping experience, so we will:
1. Immediately verify the display images of the relevant products and optimize the page display in a timely manner.
If the product you receive is indeed seriously non compliant, we will provide you with a reasonable solution such as replacement or refund.
3. Welcome to contact us, we will handle it for you as soon as possible.
Customer service email:[email protected].
📷 This type of feedback is very important to us, and we will continue to improve to ensure that our products are presented more accurately and transparently.
If you have any further questions, please feel free to contact us at any time, and we will do our best to serve you.
Best regards
Olivia
It’s a complete scam. I bought a product that was never delivered and now they won’t give back my money when their own policy says others wise. This is what I was sent when I never received anything.
“Which means you have 30 days after receiving your item yo request a return” how do you do that when you didn’t send it. Complete scam company!
Reply from Giftfors2025-07-31
Dear Brian,
Thank you for your patience and we are very sorry to hear that you have not received your package yet, which has not brought you the shopping experience you deserve. We deeply regret and apologize.
If you have not yet received the package or need further confirmation of the current logistics status, please feel free to contact us at the following email:
Customer service email:[email protected].
Upon receiving your letter, we will prioritize verifying the tracking information for you and provide a reasonable solution if necessary. Thank you again for your understanding and support. We will continue to optimize our logistics process and provide you with more efficient delivery services.
Best regards
Olivia
Dear Loly,
Hello! Thank you very much for your affirmation of our refund process.
We always adhere to the principle of efficient and transparent refunds, so that every customer can enjoy smooth and convenient after-sales service. Knowing that you are satisfied with the refund process is the greatest recognition of our service work.
💼 We will continue to optimize the refund and after-sales process to ensure that you and all customers can provide worry-free shopping protection.
If you have any questions or need help in the future, please feel free to contact us, we will serve you wholeheartedly.
Customer Service Email: [email protected].
Thank you again for your support and trust, and wish you a happy life!
Best regards
Olivia
I ordered the semi truck glass bottle with liquor inside and paid for expedited shipping to receive it before Fathers Day. A week after fathers day, I reached out to the company and they did respond via email and said that they were polishing the bottle getting it ready to be shipped and swore it would ship priority in a few days. Another week went by and nothing. I emailed them again. They said they were polishing the bottle and give them another chance and they will take 20% off my order. I agreed and gave them 3 days to get me tracking info. A week goes by and nothing and I requested the refund for the 3rd time and they refunded me but what a hassle. At least they responded in a timely manner to my emails but I believe they were never going to ship the product.
Reply from Giftfors2025-07-31
Dear Zubie,
Thank you for taking the time to give us feedback on your service experience. We are deeply sorry that the customer service response and processing speed did not meet your expectations.
We understand that timely and effective service is the right of every customer.
We have submitted the issue you reported to the relevant service department, and will further optimize the processing process, improve the response efficiency, and ensure that the subsequent service is more efficient and considerate.
If your problem has not been properly resolved, you are welcome to contact us through any of the following email addresses. We will arrange for someone to handle it first and ensure that you get a satisfactory answer as soon as possible:
Customer service email: [email protected].
Thank you again for your feedback, which is an important driving force for us to improve our service.
Best regards
Olivia
This company is a scam. They take your money and run. Everything thing about this company is fake. Even the only good review is fake. Buyer beware. A other China company scamming people. Warning you now don't even think about buyi g from there site.
Reply from Giftfors2025-08-04
Dear Jared,
We sincerely apologize for your unsatisfactory shopping experience.
We understand your concerns regarding your order and sincerely value every customer's feedback. Please be assured that we are not a scammer. Our products, orders, and after-sales service are all authentic and verifiable, and we have received many positive customer reviews.
If you encounter any issues with your order, please contact us at [email protected] and provide your order number and relevant information. We will carefully review the issue and assist you as soon as possible.
Thank you for your attention and reminder. We look forward to the opportunity to clarify any misunderstandings and provide you with better service.
Best regards
Olivia
I am still waiting on my order. I should have read the reviews first. I emailed a few times and they said that they weren’t a scam. I am going to my bank to get my money back. This is wrong for this company to do this and I will never order from them again. I ordered 6/9/2025 and still waiting
Reply from Giftfors2025-08-04
Dear Angee,
Thank you for your patience and we are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy the shopping experience you deserve.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Upon receiving your email, we will prioritize verifying your tracking information and provide appropriate solutions if necessary. Thank you again for your understanding and support. We will continue to optimize our logistics processes to provide you with more efficient delivery services.
Wish you a happy life!
Best regards
Olivia
This website is a scam. I ordered something months ago that never came and the emails were in broken English. I had to dispute the charge with my bank. Beware.
Reply from Giftfors2025-08-04
Dear Kyrsten,
Thank you for your patience and we are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy the shopping experience you deserve.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Upon receiving your email, we will prioritize verifying your tracking information and provide appropriate solutions if necessary. Thank you again for your understanding and support. We will continue to optimize our logistics processes to provide you with more efficient delivery services.
Wish you a happy life!
Best regards
Olivia
They can improve by sending the order!!! Wish i had read reviews before ordering!!! Terrible customer service. Do not order from this company. Crooks!!!
Reply from Giftfors2025-08-04
Dear Brian,
We sincerely apologize for your disappointment with this shopping experience. We deeply understand your frustration and appreciate you taking the time to provide us with your feedback.
We are always committed to customer satisfaction. If there were any miscommunication, we will take full responsibility and investigate further.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and strive to provide you with a clear and reasonable solution as soon as possible. We sincerely apologize for the inconvenience this has caused and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Fake company. Will not get your order, will not refund. My CC company is going back and forth for over several months with them. Avoid at all costs
Reply from Giftfors2025-07-31
Dear D C,
Thank you for taking the time to give us feedback on your service experience. We are deeply sorry that the customer service response and processing speed did not meet your expectations.
We understand that timely and effective service is the right of every customer.
We have submitted the issue you reported to the relevant service department, and will further optimize the processing process, improve the response efficiency, and ensure that the subsequent service is more efficient and considerate.
If your problem has not been properly resolved, you are welcome to contact us through any of the following email addresses. We will arrange for someone to handle it first and ensure that you get a satisfactory answer as soon as possible:
Customer service email: [email protected].
Thank you again for your feedback, which is an important driving force for us to improve our service.
Best regards
Olivia
Worst ! Never received my order and they will not refund or replace. Giving me a hard time with emails back and forth. Avoid at all costs
Reply from Giftfors2025-07-31
Dear Cindy,
Thank you for taking the time to give us feedback on your service experience. We are deeply sorry that the customer service response and processing speed did not meet your expectations.
We understand that timely and effective service is the right of every customer.
We have submitted the issue you reported to the relevant service department, and will further optimize the processing process, improve the response efficiency, and ensure that the subsequent service is more efficient and considerate.
If your problem has not been properly resolved, you are welcome to contact us through any of the following email addresses. We will arrange for someone to handle it first and ensure that you get a satisfactory answer as soon as possible:
Customer service email: [email protected].
Thank you again for your feedback, which is an important driving force for us to improve our service.
Best regards
Olivia
Received a damaged product. When I asked for a refund, they refused to issue a full refund, offering only 15%. Do not buy anything from this company.
Reply from Giftfors2025-07-31
Dear Vangie,
We deeply apologize for not being able to fulfill your return request and sincerely express our concern to you.
We fully understand your desire for a smooth return. Our current after-sales policy aims to balance the complex costs and practical feasibility of international transportation while ensuring product quality and user rights.
While implementing policies, we will also provide compensation plans based on the specific situation of customers, such as discounts, replacement shipments, retaining goods and receiving certain compensation, in order to minimize your losses.
If you would like us to reassess the status of your order or are willing to further communicate and assist in processing, please feel free to contact us at any of the following email addresses:
Customer service email:[email protected].
Please believe that we have always been committed to providing every customer with the most flexible and warm solutions within our policy scope.
Best regards
Olivia
HORRIBLE company! They sent me a completely different product, when I inquire about it, they said the product I ordered was out of stock so they sent me sponging different and won't give me a full refund unless I pay for shipping. I shouldn't have to pay for a product I didn't order! Had I known it was out of stock, I would've have ordered it.
Reply from Giftfors2025-08-04
Dear Jaimee ,
We sincerely apologize for your disappointment with this purchase and sincerely apologize for the product experience you experienced. We deeply understand your frustration and thank you for taking the time to provide us with your feedback.
We take your concerns very seriously. We are always committed to customer satisfaction. If any shortcomings arise, we will take responsibility and investigate further.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and strive to provide you with a clear and reasonable solution as soon as possible. We apologize again for the inconvenience this has caused and sincerely hope you will give us a chance to improve.
Best regards
Olivia
SCAM!! Just like other negative reviews - no shipping notices - won’t let you cancel - won’t let you return items - sold reproduction/fake calendars NOT from original artist - cheap quality - In spite of cancelling my order several times, they sent product anyway but way too late for Christmas presents. AVOID GIFTFORS - THEY WILL RIP YOU OFF.
Reply from Giftfors2025-08-04
Dear customer,
We sincerely apologize for the inconvenience. Regarding your request to cancel your order, we understand your concerns and would like to explain the following:
Once an order enters the processing process (e.g., submitted to the warehouse or packaging begins), it cannot be canceled midway. The main reasons are:
Our shipping system processes quickly, and orders enter the automated stocking process immediately after payment is accepted;
Most packages are shipped from our warehouse, and manual intervention is not possible within the system;
If you have further questions, please contact us at [email protected], and we will provide further assistance.
Thank you for your understanding and support.
Best regards
Olivia
1 star only because no stars is not an option. Sent me some of what I ordered, didn't send me some things I ordered and sent me 2 things I didn't order, despite my emailing them before they shipped. The things they sent me are rubbish, not as advertised and cheap crap. Such a RIP OFF. Total waste of money. NB they have deleted my honest comment on facebook about one of their products 3 times now, leaving only positive comments about an awful product (apparently beautiful metal sculpture which is not a sculpture at all but just a cut out piece of thin flat metal with the image printed on it). At least they can't delete the truth from here.
Reply from Giftfors2025-08-04
Dear Customer!
We are deeply sorry to hear that your shopping experience did not meet your expectations. We sincerely apologize for this.
We always prioritize product quality and customer satisfaction. I will forward your valuable feedback to the relevant team for further improvement.
If you still need assistance, please feel free to contact us at [email protected]. We are committed to providing further support and solutions.
Thank you for your feedback and look forward to providing you with a better experience in the future.
Best regards
Olivia
Complete scam. Just like everyone else says. I ordered a "set of Christmas cards"...(actually 2) & received TWO cards. Two individual cards. So I paid $20 for 2 Christmas cards...that oh btw came 2 days after Christmas. I did email them to try to resolve & they want me to buy more!!
Reply from Giftfors2025-08-04
Dear Melissa,
Hello!
We take issues like this very seriously and ensure that product information is accurate and truthful. In this case, we will immediately address the following:
1. Verify your order details and the quantity received to determine the cause of the discrepancy.
2. If there is a discrepancy, we will provide you with reasonable solutions, including reissuing the missing items, returning or exchanging the items, or providing a refund.
Please contact us at your convenience through the following channels. We will prioritize follow-up and ensure your rights are protected.
Customer Service Email: [email protected]
Thank you for your understanding and support. We look forward to resolving this matter for you.
Best regards
Olivia
SCAM!!!! SCAM!!!!!
Ordered one of their planners the day after Thanksgiving...kept checking the tracking information and one day it says it was delivered Dec 11th, the next it says the tracking number doesn't exist. I contact them, they give me a different tracking number that says it was delivered Jan 26, 2024!
SCAM!!!!! HAVE NOT RECEIVED PLANNER!!!!
Update: after MANY emails back and forth, I have FINALLY received my full refund.
Reply from Giftfors2025-08-04
Dear Donna,
Hello!
Thank you for your update, which will help prevent misunderstandings among other customers about our store.
Thank you for your understanding and support.
Best regards
Olivia
I placed my order for a new year planner that looked amazing on 11/07. After speaking through email a few times about my order and being told that it was on its way I finally received a package on 12/16 (even though the tracking site they provided me kept saying it was delivered on 12/22 when today is 12/19) I opened my package and was highly disappointed when I saw a spiral ring notebook of printed paper (something I could have easily made myself if I wanted to) for it to be an end of life planner. I emailed the person that I was emailing originally and she told me that I would have to email someone else. When I emailed them I told them that I was highly disappointed waiting over a month for an item to end up receiving something COMPLETELY different and had absolutely nothing to do with my original purchase and requested a full refund. The first response I received was that they couldn’t cancel my order because tracking was showing that it was still being delivered on their end. Emailed again and said I am not wanting to cancel my order I’m wanting a full refund. I went to their website to look at the item I purchased and it is no longer on the site. I emailed again with this information, my request for a full refund and the entire issue in detail over again. I get told that my options are to 1 keep the incorrect item and get back 15% of what I paid for or send the item back to China, which I have to pay for and not be refunded, wait for them to receive it back then they will issue me a full refund and the reason I received the incorrect item was because they were out of what I ordered and thought this would be the next best thing. I emailed them back and advised them that was complete BS. When I looked into how much it would cost to ship back it was over $50. They then responded with saying the spoke to management and was told that they couldn’t cancel increase the partial refund to 25% if I kept the incorrect item or, and I quote, We can only refund the full amount after we receive the goods, and you need to pay the expensive shipping fee. I am LIVID! This is terrible customer service! After reading the reviews I feel like a complete idiot! I usually read reviews before shopping online but got too excited about the product that I originally wanted. They even tried to tell me that they believed I would find the item I did receive as useful and practical. ITS AN END OF LIFE PLANNER! I’ve looked all over their website and can’t find anything about return policy or refund policy which is making this even more upsetting. I will be making sure to do my homework in the future and will NOT be buying before reviewing ever again!
Reply from Giftfors2025-08-04
Dear Customer,
Thank you for taking the time to share your valuable feedback. We are deeply sorry that your shopping experience did not meet your expectations.
Regarding product quality and after-sales service, if you still have any questions about the compensation plan, please feel free to contact our customer service team. We will do our best to find a more appropriate solution for you.
You can contact us via the following email:
📩 [email protected]
We value every customer's feedback and trust, and will continue to strive to improve product quality and information transparency to provide a more reliable and secure service experience.
Once again, we sincerely apologize for the inconvenience caused and thank you for your understanding and understanding.
Best regards
Olivia
I ordered from this company and was worried after reading other reviews that I had been scammed. I have to say though I was pleasantly surprised. Tracking information was supplied and despite it being delivered to the wrong address (no idea how they got an old work address), I had paid by PayPal and the store were very helpful in helping me to locate my purchase (good communication and sent me a photo of where it had been delivered). I am also happy with the product I received.
Reply from Giftfors2025-08-05
Dear Marilyn,
Hello! Thank you very much for your positive feedback.
We attach great importance to logistics and strive to ensure that every item reaches you safely and on time. Knowing that you had a smooth and worry-free delivery experience is the greatest testament to our strict control over the shipping process.
🚚 We will continue to optimize our delivery system to ensure stable and efficient logistics services for you and all our customers.
If you have any questions or suggestions during your subsequent use, please feel free to contact us. We will be happy to provide you with our support.
Contact Information: Customer Service Email: [email protected]
Thank you again for your trust and support. We wish you a happy life!
Best regards
Olivia
DO NOT BUY ANYTHING FROM GIFTORS! IT'S A SCAM! I BOUGHT SOMETHING WITH PAYPAL, AND NEVER RECEIVED IT. I TRIED TO EMAIL THEM, AND THEIR EMAIL ADDRESS THEY PROVIDED IS A FAKE. I HAVE FILED A COMPLAINT WITH PAYPAL, BUT DOUBTFUL I'LL GET MONEY BACK... BUYER BEWARE!!!!!!!!!!
Reply from Giftfors2025-08-05
Dear Customer,
Thank you for your patience and we are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy the shopping experience you deserve.
If you haven't received your package yet or need further confirmation on the current shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Upon receiving your email, we will prioritize verifying your tracking information and provide appropriate solutions if necessary. Thank you again for your understanding and support. We will continue to optimize our logistics processes to provide you with more efficient delivery services.
Wish you a happy life!
Best regards
Olivia
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