Givebutter

Patrick, wow. " I sleep better because of it" might be one of the nicest things we've ever heard. We're so glad our team was able to give you the support and reassurance you needed. Thank you for trusting us to be part of your fundraising journey!

Thank you for your kind words, Kathy! We're so glad Jeannie was able to help and point you in the right direction. We'll be sure to share your feedback with her. Thanks for being part of the Givebutter community!

Thank you for taking the time to share your experience. We understand this outcome was disappointing, and the experience felt frustrating for you. Our team worked closely with you throughout the project and aimed to communicate timelines, risks, and tradeoffs clearly at each stage. While we understand you were unhappy with the final outcome, we appreciate the feedback and are continuing to improve how we guide customers through these decisions.

Hi Mich, thank you for sharing your experience, and we’re really sorry for the frustration this caused. We definitely understand how concerning an unexpected recurring charge can feel. While Givebutter appears on donation receipts as the payment processor, donations are sent directly to the organization you supported. We’re also unable to remove records of completed transactions for compliance and security reasons. That said, if a recurring donation was successfully canceled, it should no longer continue charging moving forward. Since we’re unable to locate your account from the information included in the review, we’d really appreciate if you could reconnect with our support team using the email address tied to the donation so we can take another look into this and help clarify what happened.

We’re really sorry this was your experience, David. That’s definitely not how we want things to feel. Just to clarify, tips are always optional and can be adjusted (including set to $0) before completing a donation. We understand they can sometimes be easy to miss, and we’re always working to make this clearer and more transparent for supporters. We give organizations the option to remove tips from their pages, but many choose to keep them because tips help sustain our low-fee platform and allow us to offer our tools without requiring mandatory fees. If a tip was added unintentionally, we’re more than happy to help review and refund that for you. You can reach out to our support team at [email protected] or chat with us anytime. We’re here 24/7 and happy to help 💛

We’re really sorry to hear that your experience felt this way, Bibby. That’s definitely not what we want anyone to feel. We’d truly appreciate the chance to understand what went wrong and see how we can make things right. If you’re open to it, you can reach out to us at [email protected] or chat with us anytime. Our team is here 24/7 and always happy to help. Your feedback means a lot to us, and we’re always working to improve.

Hi Julian, thanks for sharing your experience. We appreciate you taking the time to leave feedback. Tips are completely optional and help keep the platform free for the millions of nonprofits and fundraisers who rely on it. Donors can always adjust the tip amount or set it to $0 during checkout before completing their donation. If a tip is ever added unintentionally, please feel free to reach out to us anytime at [email protected]. Our team is available 24/7, and we’re always happy to refund the tip while keeping the rest of your donation intact. We appreciate your support of the fundraiser and for taking the time to share your feedback.

Hi Charlotte, thanks for sharing your experience. We’re sorry to hear that this was frustrating. Tips are always optional, and donors can choose whether or not to add a tip or cover processing fees during checkout. If something didn’t look right with your transaction, we’d really appreciate the chance to review it with you. If a tip was added unintentionally, we’re always happy to refund it. Please feel free to reach out to our team at [email protected] with the email address used for the donation, and we’ll gladly take another look and help however we can. We appreciate you taking the time to share your feedback.

Lisa, this is so lovely! We’re so glad Givebutter is hitting all the right notes for your nonprofit, from the intuitive interface to the fun vibes. 💛 We’re thrilled you’re discovering all the extras and enjoying the journey with us. Thanks a ton for sharing your experience!

Ahh, Maribel, your message totally made our day! We’re thrilled Joyce and KK could help turn a tricky situation into something smooth and simple for you. And we love that you’re enjoying the mix of our AI Mr. Butter and our “flesh & bone” humans; definitely the dream team combo! Thank you so much for sharing your experience; it really means the world to us. 💛

Hi Tatiana! 💛 Such lovely feedback; thank you! We’re so happy to hear the team could help and keep you supported the whole way. We’re always here if you need anything else, and we love seeing all the amazing work you’re doing!

Thank you so much for your kind words! We’re happy to hear that it has been helpful in organizing your NPO and that you’ve had a wonderful experience with our team. Joyce will be so happy to hear your shoutout! 😊 We’re so glad to support the amazing work you’re doing and can’t wait to keep cheering you on every step of the way.

Hello Rob! We want to sincerely apologize for the experience you had. We completely understand how frustrating this has been, especially with your event just days away and needing to communicate with your ticket holders. It’s absolutely not what we want for anyone using Givebutter. I’m truly sorry that this led to hours of back-and-forth and caused unnecessary stress. Please know that we’ve shared your feedback internally to improve. I also want to confirm that our engineering team is actively monitoring the DNS connection to resolve this as quickly as possible. We really appreciate all the work you’re doing with your events and nonprofit mission, and we never intended for you to feel this way.

Christie, yay! So glad we’re making things easier and standing out from the rest. Thanks for sharing your thoughts!

Cyndi, that’s so great to hear! Happy Eve could make things easier and help you get going with your nonprofit.

Yay, Kendria! So happy to hear Rita was awesome for you! She’s going to love reading this!

Hi Bill! Wow, three years, that’s amazing! So happy to hear you’re discovering new ways to make things easier each year. It’s awesome that the CSV downloads and Genie helped with your poker tournament prep and emails. Thanks for sharing your experience and for sticking with us all this time, Bill!