Givebutter (givebutter.com) has a 4.1 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 54% of negative reviews; 63 of them were added in the last 12 months. Last updated 2026-08-10.
We're a small non-profit based in Charlotte NC. We opened an account, followed all requirements, established a 501c3, opened a Candid account and GiveButter Closed our account without notification. They claimed we were in violation of their terms of service and offered no explanation. Choose another provider.
Incredible platform - I cannot recommend GiveButter enough. I used to pay thousands a year for less features with an organization I worked for. When I started my own nonprofit, I researched everything. GiveButter was the right price - and I had assumed (wrongly) the product and service would be garbage. I was so amazed, and tell everyone I know about this company. Thank you for your service to nonprofits!
Suspicious acting thing here.....do not trust it. My favorite charity will no longer get money now. It's really not funny how much the charities like give butter.
Love the chat feature so I can always get an answer to what I'm working on. The customer service people seem to legitimately care about my projects, which is awesome!
Thanks for the love, Robin! We're so happy to hear our chat team has been there for you whenever you need a hand. Thanks for trusting us to be part of your fundraising journey!
24/7 chat is a real thing! Got the answer I needed in a matter of minutes. Great service
Thanks so much for sharing this, Sara! We're so glad our 24/7 chat team was able to get you the answers you needed so quickly. We appreciate you taking the time to leave a review!
Givebutter is an outstanding platform. They are constantly evolving and soliciting suggestions and feedback from those of us utilizing Givebutter. By asking users to vote, they prioritize their efforts to improve and grow.
Thanks for the love, Tom! It means a lot to hear that you're enjoying Givebutter and noticing the improvements we're making. We truly value feedback from our community, and we're so glad to have you along for the journey!
Appreciate the help during "off hours" - the GiveButter rep was friendly and helped me solve my dilemma
So happy we could help! Thanks for taking a moment to leave us a review. We're glad our team was there when you needed us.
Love Givebutter! Fast, patient, knowledgeable support by real people. The program does everything we need and more, at a great price. We started using Givebutter about one year ago and I highly recommend it, especially to newer and smaller organizations.
Thanks for the love, Colleen! We're so happy to hear you've had a great experience with both Givebutter and our Support team. Thank you for recommending us to other nonprofits!
I love working with Givebutter! The platform is easy to use, the support team/customer service is very helpful and quick on responses when I have a question. It's free to use, which is helpful when you are on a strict budget. I recommend giving Givebutter a try.
Julie, this absolutely made our day! Thank you so much for taking the time to share your experience. Knowing the platform helps organizations stay within budget while achieving their fundraising goals, which is a big deal. Thanks again for your recommendation, and we're excited to keep supporting you along the way!
I worked with Julius and he understood my issue and walked me through step by step how to resolve it. We are in the midst of a matching grant campaign and our grantor needs to have the names in amount of those who contributed. I thought I had it figured out, but when I tried to export it, it was wonky. Julius walked me through the process by dumping the info in Google Sheets and Ta Daaa! All good! I do appreciate this platform and the people! Thank you!
Thank you so much for sharing this! We're thrilled Julius was able to help get everything sorted out, especially with such an important matching grant campaign underway. Wishing you all the best with your campaign, and we're always here if you need a hand!
I signed up under the free section and setup all my pages etc then my payout card was notified as fraudulent activity and my bank changed my card…which was the payout card. I strongly suspect Givebutter had something to do with the fraudulent charges btw..then I tried to change the payout card to a new debit card and Givebutter would only allow the change if if I did face recognition and an Id card ..this company is so fishy I decided not to and canceled everything. They have no option for people not wanting to use face recognition software.
Both Eve and Angela were knowledgeable and attentive, answering my questions quickly and professionally.
Aww, thank you, Linda! Eve and Angela will be so happy to hear this. We're grateful you took the time to share your experience, and we're so glad they could help!
Promptly researched all possibilities to provide clear corrective guidance
Thank you so much, Frank! We're glad we could help find the right solution and provide the guidance you needed. We really appreciate you taking the time to share your experience!
I love that I can get help and answers to my questions so quickly at any time through the chat with a real person (although the AI is better than most as well). If the answer to my question is "no" I am always directed to create or vote for a new feature request. The changelog is helpfully transparent so I can see what features are being requested, planned and completed.
Thanks so much for the love, Melanie! We're so happy to hear you've had such a great experience with our support team. It means a lot that you appreciate both our human support and our AI, and we're glad the feature request process and changelog help keep things transparent. Thanks again for taking the time to share your experience. We truly appreciate your support!
Jeanie was a delight and very helpful in helping figure out what my next steps need to be. Unfortunately there is not a solution yet to the question I'm facing, but a workaround will have to do for now.
Love to see this, Brian! So kind of you to take the time to share your experience. We're so glad Jeanie was able to help you figure out the next steps and find a workaround for now. We'll be sure to pass along your kind words to her. Thanks again for your support, and we're always here if you need anything!
The customer service team at Givebutter is very friendly and responsive to our needs. I have had nothing but excellent service from them and always have a positive experience. They consistently provide excellent customer service and support.
Thanks so much for the kind words, Justin! It truly means a lot to hear that you've consistently had such positive experiences with our team. We're so glad we've been able to provide the friendly, responsive support you deserve. Thanks again for taking the time to share your experience. We're always here if you need anything!
Mike was fantastic! She took the time to clearly explain the situation and quickly resolved the issue. Thank you so much for your help. It was a great experience working with Mike, and I truly appreciate her excellent support.
Thanks so much for the love, Lidia! We're so happy to hear Mike was able to make everything clear and get your issue resolved quickly. We'll be sure to share your kind words with her; they'll absolutely make her day! Thanks again for taking the time to share your experience, and we're always here whenever you need us.
Staff is ALWAYS helpful and resolves any questions right away. Its great when you can chat with a human!
Thanks so much, Sadaria! We're so happy to hear you've had such a positive experience with our team. Knowing we've been able to answer your questions quickly, and that chatting with a real person made a difference, means a lot to us. Thanks for taking the time to share your kind words!
Thanks so much for your review, Lynnette! We're glad we could answer your question quickly. Thanks for being part of the Givebutter fam!
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