GlassesPros.com (glassespros.com) has a 3.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
What people say
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Michael · 6 reviews · Experienced 2024-10-12 ·
★★★★★
Stay far away from this place!
Avoid this place at all costs!!!! Don't be deceived by their cheap prices! Save yourself the hassle and buy your glasses from a more reputable company. Shipping is ridiculously slow, and the return process is a nightmare. I missed the 5-day return window because I was away, and now I'm stuck with an unopened box of glasses that GlassesPros refuses to take back. In this day and age, that's simply unacceptable. STAY AWAY!!!
Replying to the seller's comment: As anyone can see, their customer service only kicks in when you’re forced to complain publicly. Thanks, but no thanks. I will steer clear of this place and make sure to warn everyone I know to do the same. Remember, chasing low prices here will only lead to frustration and headaches.
I discovered GlassesPros.com approx 3 years ago after I broke the pair of glasses I purchased from my local optomistrist at retail price.
GlassesPros.com had the same frame at wholesale cost. We are talking about $23.60 vs $236 that I originally spend.
I recently had an issue with a pair of frames I purchased. Customer service response was prompt and provided me with a replacement pair of frames quickly and without issue. I highly recommend GP for your next pair of frames.
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Thomas · 1 review · Experienced 2024-05-29 ·
★★★★★
No Returns
Though their website advertises “Hassle-Free Returns” of frames as long as you start the RMA process within 5 days of receiving your order, in reality all sales are final because they don’t respond to the return requests and there is no way to contact them.
I ordered some frames on May 29, received them on June 4th, decided to return them, and opened a return request on June 6th. And, as of June 24th, I never received any response.
When you try to call them during their advertised work hours, you just get a recording telling you to open a customer service ticket on their website, which they don’t respond to.
And when you try to email them, you just get an automated response opening another customer service ticket… that they also don’t respond to.
The only reason I’m giving them 2 stars is because I actually received what I ordered, but had I known that I wouldn’t be able to return it if I didn’t like it, I would have purchased from someone else.
Hopefully, this review will get them to respond. Otherwise, I'll have to open up a PayPal dispute, since the deadline for that is coming up fast.
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Nicole Klein · 1 review · Experienced 2024-06-19 ·
★★★★★
DO NO DO BUSINESS WITH THIS COMPANY!!
DO NO DO BUSINESS WITH THIS COMPANY!!! They don’t even deserve 1 star. I have been waiting over a year, yes, A YEAR for them to ship glasses for my 4 year old son. Excuse after excuse and now they won’t even respond to my inquiries of the status. They were super nice and helpful the day that I placed the order and they asked me to leave a 5 star review, which I did. That was stupid on my part because I have never experienced anything like this before and honestly still can’t believe that they operate a business like that. So, I paid for them upfront and never received the 2nd pair of glasses. They refuse to acknowledge my request for a refund also. I have screenshots of all email correspondence that I can post if anyone wants to see proof. I wouldn’t believe that someone could still be waiting on an order placed on May 22, 2023 either. Ridiculous
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Winston Dy · 2 reviews · Experienced 2024-03-17 ·
★★★★★
Unreliable customer service and fraudulent warranty advertising
I ordered two pairs of glasses about a year ago. They had promotion bogo 50% off. I noticed one of my frames had a slight crack on the temple arm. I reported the crack to glassespros customer service. They sent me a replacement temple right away but it was scratched. I informed them of the issue and they sent me a new temple arm. The new temple arm was not a good fit on my frames. It would not open up all the way because it had a manufacturing flaw. I reported this to customer service and they told me I already received two replacement arms so they couldn't do anymore for me. They didn't care that neither replacement was satisfactory. They basically told me to pay for assistance at my local optician even though it was under their warranty period still. I was not happy about their lack of customer service with my issue. I will not recommend this seller to anyone. They are not reputable and they don't deserve to be in business.
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Michael Rowlings · 1 review · Experienced 2023-09-25 ·
★★★★★
Got the Rx right on the mark..
Got the Rx right on the mark...
Glasses were as described... I wish they would do a better job of explaining the sizing of the eyeglasses. These frames were too small for my face and I feel a better explanation of the frame size relative to the facial dimensions would have helped me get the right frame.
Reply from GlassesPros.com2024-01-09
Dear Michael,
We are truly grateful for the review and feedback you've shared with us. Taking the time to write us a review is greatly appreciated, and your input is invaluable in helping us improve our services.
We are particularly pleased to hear that your lens prescription was correct and aligned perfectly with your needs. Our team strives for excellence in every aspect of our service, and knowing we've met your expectations is very rewarding.
Your thoughts on how we can enhance our platform are noted and appreciated. We are continuously exploring new features to make our services even better. Thank you once again for your support and business with us.
Warm regards,
The GlassesPros Team
We are truly grateful for the review you left us. Thank you for taking the time to leave us your feedback.
If you have any questions or need assistance with any future eyewear purchases, please do not hesitate to reach out to us. We're here to help ensure that your experience with Glasses Pros continues to be a positive and fulfilling one.
Warm regards,
The GlassesPros Team
Ordered on Dec 19th, advertised as fast shipping shipped on Dec 27th and still had not arrived.
Reply from GlassesPros.com2024-01-04
Dear Beth,
We sincerely appreciate you taking the time to provide us with your feedback. Your input is invaluable to us as we strive to improve our services.
We apologize for any inconvenience you may have experienced with your frame order. Over the holiday season, our operations have been minimal, and we are also in the midst of servicing our management system, which has affected our overall operations to some extent.
However, we are pleased to inform you that your order has been shipped. You should be able to monitor the shipment's progress and get an estimated delivery date through this tracking information.
We thank you immensely for your patience and understanding during this time. As a family-owned company, your support means a great deal to us, and we are committed to ensuring that your experience with our service is positive and satisfactory.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We are here to help and value your business.
Thank you once again for choosing us and for your continued support.
Best regards,
The GlassesPros Team
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Ana H · 1 review · Verified · Experienced 2023-12-20 ·
★★★★★
Sexy red frame.
I love this glasses. The price is amazing. I originally got them in 2017 with a prescription and I paid for the frame $200. I sat on the frame and I decided to look on line and see if I can find the frames. Not only did I find it but what an amazing price.
Reply from GlassesPros.com2024-01-05
Dear Ana,
Thank you for taking the time to leave a review and share your feedback with us. We truly appreciate your continued support of our business.
It's wonderful to hear that our efforts to offer great prices on eyewear have met your needs. Our goal is always to provide both quality and value to our customers, and it's rewarding to know we've achieved this with your experience.
We hope you have a great day, and we look forward to the opportunity to serve you again in the future. Your satisfaction is our top priority, and we are grateful for customers like you.
Best regards,
The GlassesPros Team
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Lori Russell · 1 review · Verified · Experienced 2023-12-04 ·
★★★★★
Haven’t received them yet
Haven’t received them yet. I don’t even know how to track them. No updates…
Reply from GlassesPros.com2024-01-04
Dear Lori,
Thank you for your recent order with us. We wanted to provide you with an update regarding the delivery of your purchase.
According to the tracking information, your order has been shipped and an attempt to deliver it was made. We have ensured that all the tracking details have been relayed to your email address provided during the order process. You can use this information to check the status and manage the delivery of your order.
We genuinely appreciate your review and feedback, as it is crucial for us to continuously improve our services. If there are any further questions or if you need assistance with your current order or anything else, please feel free to reach out to us through our support email channel. Our team is committed to providing you with the assistance you need.
Your satisfaction is our top priority, and we're here to help in any way we can. Thank you once again for choosing our services, and we look forward to your continued support.
Best regards,
The GlassesPros Team
Dear Omar,
Thank you so much for taking the time to leave a review of our services. We genuinely appreciate your feedback. As a family-owned and operated company, the satisfaction of our customers is at the heart of everything we do. Your thoughts and opinions are invaluable to us in maintaining and improving the quality of our service.
Please know that we are always here to assist you with any future eyewear purchases or inquiries you may have. Whether you're looking for advice on new styles, need help with fit, or have any other questions, our team is dedicated to providing you with the best possible assistance.
Best regards,
The GlassesPros Team
Very slow in processing orders. Do not update you on the status of your order.
Reply from GlassesPros.com2024-01-04
Thank you for taking the time to share your feedback. We sincerely apologize for how long you have had to wait for your new frames. Please understand that during the holiday season, courier services used by both our company and our suppliers experience delays. You should receive an email notification with tracking information once we have shipped your new frames.
Thank you for your patience and understanding. We value your business and are committed to providing you with the best service possible.
Fast shipping and great care for flames. The frame are very nice and fits very well.
Reply from GlassesPros.com2024-01-04
Dear Stephen,
Thank you sincerely for taking the time to leave us a review and share your feedback. We are thrilled to hear that our services met your needs and expectations. Your satisfaction is our top priority, and knowing that we've been able to deliver on this is immensely rewarding for our team.
We truly appreciate your support and choosing us for your eyewear needs. It means a lot to us to have earned your trust and business.
Should you have any future questions or needs related to eyewear, please do not hesitate to reach out to us. We are always here to assist you, whether it's for advice on new products, fitting, or any other inquiries you might have.
Best regards,
The GlassesPros Team
Skeptical due to some reviews but ordered 2 pairs of glasses and received them a week later! Highly recommend!!!!!
Reply from GlassesPros.com2024-01-04
Dear Destiny,
We are truly grateful for your review and the time you took to provide us with your feedback. Your trust in us as your eyewear provider is deeply appreciated.
As a family-owned and operated company with several years in operation, we place immense value on the experiences and satisfaction of our customers. Knowing that your eyewear has met your needs brings us great joy and reinforces our commitment to delivering quality products and services.
Thank you once again for your support and for choosing us for your eyewear needs. It is customers like you who make our work so rewarding. We look forward to continuing to serve you in the future.
Best regards,
The GlassesPros Team
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Adam · 5 reviews · Verified · Experienced 2023-12-14 ·
★★★★★
Fast shipping
Fast shipping. Great quality and incredible priced.
Reply from GlassesPros.com2023-12-19
Dear Adam,
Thank you so much for taking the time to leave us this fantastic review! We are thrilled to hear that you were satisfied with the fast shipping and the quality of our products.
Our team works hard to deliver the best service and it's rewarding to know that our efforts are making a positive impact. Your satisfaction is our top priority, and we're glad we could exceed your expectations.
If you have any questions or need further assistance, we're always here to help.
Thank you for choosing us and for sharing your experience.
Warm regards,
The GlassesPros Team
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Tina Johnson · 1 review · Verified · Experienced 2023-12-04 ·
★★★★★
Great service and arrived on time
My son is always breaking his frames. Was easy to find the exact frames I needed for his lenses. Came on time.
Reply from GlassesPros.com2023-12-19
Dear Tina,
We are truly grateful for your support and for choosing our family-owned business for your son's glasses. It means a great deal to us that you were able to find exactly what you needed with us.
Thank you once again for trusting us with such an important purchase. If there's anything else you need or any further feedback you wish to share, please don't hesitate to reach out.
Warm regards,
The GlassesPros Team
Ease of purchase, still waiting on shipment notification.
Reply from GlassesPros.com2023-12-19
Thank you for your review! We appreciate your patience as you await your new frame. Once we receive your frame from the supplier we will send it out to you and, at that point, you will receive an email notification including the tracking number for your order.
We're committed to keeping you informed and ensuring a smooth delivery process. If you have any further questions please do not hesitate to let us know.
Glasses are perfect! I liked them so much that I ordered the same pair this year! Came fast. Reasonably priced. Love them.
Reply from GlassesPros.com2023-12-17
Dear Kerry,
We would like to extend our gratitude for your continued support of our business. Your loyalty and feedback mean a lot to us, and we sincerely appreciate your ongoing trust in our products and services.
Your satisfaction is our top priority, and your positive feedback is a testament to our commitment to delivering quality eyewear solutions.
If you ever have any questions, concerns, or further eyewear needs in the future, please do not hesitate to reach out to us. We are here to assist you and ensure your eyewear experience remains exceptional.
Best regards,
The GlassesPros Team
We're so happy to hear that you're enjoying your new sunglasses!
Thank you for choosing Glasses Pros and for taking the time to leave a review.
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Muriel Benjamin · 1 review · Experienced 2023-12-05 ·
★★★★★
Great experience
Easy to use website to order frames.
Helpful answering message.
Prompt delivery
Exactly as ordered.
Reply from GlassesPros.com2023-12-15
Dear Muriel,
We sincerely appreciate your positive feedback and kind words about your experience with our services. Thank you for taking the time to share your thoughts.
Your support of our family-owned and operated business is invaluable to us, and we are grateful for your trust in us.
If you ever have any further questions or need assistance in the future, please don't hesitate to reach out.
Once again, thank you for choosing us, and we look forward to continuing to provide you with excellent service.
Warm regards,
GlassesPros Team
