Helpful assistance made the process…
Helpful assistance made the process easy.
About Global Rescue
Data updated- Website
- globalrescue.com
- Category
- Home Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 60 reviews
- Replies to negative
- 67% (2/3)
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Is Global Rescue legit?
Global Rescue (globalrescue.com) has a 4.7 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
What people say
Global Rescue customer service
Customer service is always great. Luckly, I have yet to use the emergency services. That said I have full confidence in the product when I travel abroad.
Reply from Global Rescue2026-04-06
Thank you! We are honored to give you the peace of mind you deserve while traveling!
Rapid Doctor advice in Myanmar.
My wife had been ill for a whole on a recent overland trip in Myanmar. We contacted Global rescue at 02:00am, not expecting much as it wasn’t life or death, just wanted advice to prevent a situation becoming serious as we got more remote. Much to our appreciation they responded right away and had a doctor decide what antibiotics we needed which we obtained from the local hospital. They then proceeded to check in with us everyday to make sure they were working ok. Used Global for years on and off but this was the first time I actually called for help.
Reply from Global Rescue2026-02-24
Thank you for trusting us with your family! Glad your wife is doing better.
Admistrative is fine
Admistrative is fine. I have never had to use it.
Reply from Global Rescue2026-02-04
Thank you, Frank! Don't forget to log in to our app to monitor travel alerts and collect destination reports for your upcoming travels!
The quick response with information I need
The quick response, once again, was evident in my reaching out to Global Rescue. Moreover, I appreciate how thorough the information I always receive makes my decisions so much easier. I have total confidence that I will get what need in using Global Rescue. That is why I have been a member for years.
Reply from Global Rescue2026-02-04
Thank you, Jonathan! As you know, we are available 24/7/365 when you need us. Don't hesitate to reach out again in the future!
Good Job
Good staff, good product, expensive ...
I was flat on my back on a boat in…
I was flat on my back on a boat in Australia - I called Global Rescue-they said it would be a week before they could get me. The ONLY time I TRIED to use the service
Timely Rescue at Mt. Aconcagua
I would like to sincerely thank Global Rescue team for the swift support provided during my recent expedition to Aconcagua in Argentina. Due to a medical condition, I was requested to be evacuated immediately and Global rescue team acted swiftly by sending over an helicopter, and got me to the hospital safely; they even continued to follow up for next few days to check if I am doing OK. Exceptional service, and when it was needed the most! Thank you Global Rescue team, this will be outstanding and will be remembered forever. Best regards, Sasikumar
Reply from Global Rescue2026-02-04
Sasikumar, thank you for the kind words, and we hope that you are recovering well at this time.
Great security blanket
Everything has been great using Global Rescue for my travels. I’m grateful to not have to use their services yet. Thanks
Reply from Global Rescue2026-02-04
Thanks Tim! Don't forget you can always log in to our app and sign up for travel alerts or download a destination report!
Great people to work with
Great people to work with. Quality company that never disappoints
Reply from Global Rescue2026-02-04
Thank you!
They refused to evacuate my husband
We purchased evacuation insurance for our trip to Kenya. My husband fell ill and Global Rescue Refused to evacuate my husband from the camp in Nairobi to the hospital in Nairobi. They said he had to be deemed stable by a medical professional before they would move him. We were trying to move him to a medical facility! What’s the point of evacuation insurance if you have to have a doctor with you before they will come get you? I emailed them on two different occasions, requesting a refund of the premium that we paid and they have completely ignored my emails
Reply from Global Rescue2026-01-26
We are very sorry to hear about the stress this situation caused and understand how frightening it can be when a loved one becomes ill while traveling. While we cannot discuss individual medical details in a public forum, our medical and operations teams were actively engaged and responded in accordance with the Membership Services Agreement. Global Rescue provides two distinct services: field rescue from a remote location to the nearest appropriate medical facility, and medical evacuation between hospitals once a patient has been medically evaluated and deemed stable. This process follows international medical and aviation safety practices. and is required to protect the patient and flight crews. In this case, our team strongly recommended transfer to a nearby accredited hospital to allow physicians to assess medical stability and determine appropriate next steps. When coverage limitations applied, we nevertheless offered to coordinate transportation on a fee-for-service basis as an option. Global Rescue has completed more than 25,000 rescue and evacuation operations worldwide, and our decisions are always guided by medical best practices, safety considerations, and the terms agreed to at enrollment. We remain committed to professionalism, transparency, and supporting our members during difficult situations.
Great service and knowledge
Great service and knowledge, any questions are almost immediately followed up via email or phonecall. Fantastic customer service - thank you
Reply from Global Rescue2026-01-28
Thank you, Philip! We wish you a year of safe travels!
First Class Medical Ops' Service, Lifesaver
Fabulous experience and we've been with Global Rescue for years. They run a first class medical ops' desk and they've helped me in Patagonia, interfacing with my Mayo doctors, etc. Super cool service. Just do it.
Reply from Global Rescue2026-01-28
Thank you! Safe travels in the future!
Worked with them when travel agent…
Worked with them when travel agent changed travel dates.
Reply from Global Rescue2026-01-28
Thank, Sylvia! Safe travels!
Professional organized service
Reply from Global Rescue2025-12-30
Thank you!
Awesome is the only description
Reply from Global Rescue2025-12-30
Thank you, Stan!
I have never had to file a claim
I have never had to file a claim, so really can't rate much. My only complaint to date is the fac that there is no coverage for a couple...just for a single or a family. I should not be paying the same premiums as a family of four or six, when I am retired and it is just my wife and I traveling.
Reply from Global Rescue2025-12-30
Thank you, Gregory, for your feedback, and we will take it into consideration!
When my husband became ill while we…
When my husband became ill while we were in France, Global Rescue would call me every day and also speak with the doctors. It gave me peace of mind...however when they sent through the translated hospital discharged notes they were done by AI and not checked by a human....it said my husbands name, then the word deceased instead of domiciled!🤣
Reply from Global Rescue2025-12-30
Sorry about that typo! Thank you for the review, and we are glad your husband has recovered.
I always feel confident when climbing…
I always feel confident when climbing knowing I am backed by Global Rescue
Reply from Global Rescue2025-12-30
Thanks, Tom! Looking forward to another year of your travels!
You provide me with security when I am…
You provide me with security when I am of an age when it is difficult/very expensive to get travel insurance. I have not had to draw on your coverage...but it is consoling to know you are there.
Reply from Global Rescue2025-12-30
Thank you, Simon!