GlocalMe

Lucas helped resolved my problem in seconds.

Chatted with Lucas a few minutes ago to resolve a problem. Lucas was very helpful and got the problem solved in no time. Thanks and a shout out to Lucas!

Jenny from customer service goes above…

Jenny from customer service goes above and beyond. I was in a bind, as I lost my device and she immediately responded and helped me. Because of her outstanding service, I will buy a new device from GlocalMe!

Jenny was an awesome agent to do…

Jenny was an awesome agent to do business with. I needed help with purchasing a data plan as I was having troubles at checkout. She made it happen so smoothly and kept me in the loop all through the process. Hope you have a chance to be assisted by her. Thanks Jenny

GlocalMe customer service is Excellent

GlocalMe customer service is excellent and fast using WhatsApp. I am a new customer and I got helped understanding how to use the app to get to my purchased packages. I travelled to the Philippines from US and have what I need.

I like the hotspot and cord all in one…

I like the hotspot and cord all in one is great.

This is the first time I got an…

This is the first time I got an associate who understood what I needed and supplied the answers I was looking for. She was very patient and took her time to explain what I was looking for. She is a definite asset to your company and she should be used to teach others. This is the first time I did not leave frustrated. Kudos to her.

Never have any problems using Glocalme

Never have any problems using Glocalme, but this time I needed to upgrade the device as I received a message when ordering new data that a G3 would most likely not work in many countries. I did a quick check and most of Europe has already stopped supporting the 3g network. I went to the Glocalme web site and and started a web chat to check if a data package I was ordering could be transferred from the old device to the new device. Lorraine very quickly confirmed that it was possible and what steps I needed to do. Problem solved.

Excellent pre-sales support

Lorraine responded immediately to the request for help, she was very patient about the fact that my English is terrible and she was able to give me all the information I needed to choose the product I need to buy. Practically serious, efficient and punctual.

Very good customer service and very…

Very good customer service and very helpful and they were also very informative of which plan would best fit me

Best service an customer support to ask…

Best service an customer support to ask for! Chloe made it quick an easy for me.

GlocalMe is very reliable

GlocalMe is very reliable. Few weeks ago, I went to a field visit in a very remote area together with some colleagues. Upon reaching the site, all of my companions struggled because all of them can’t access their internet, except ME because I am forever using GlocalMe for almost a decade now. I commend GlocalMe for this, keep it up. Likewise, the customer service team is very professional in giving advice 24/7 most especially Lucas, Stephen and other staff whom I always communicate whenever needed. With that I am forever thankful!

Excellent support

Excellent support from the team (Lorraine) to resolve a technical problem. Great system and very patient support

Very attentive and experienced help.

YOUR PROBLEM-SOLVING SKILLS ACCURACY ARE IMPRESSIVE

THANK YOU FOR ALWAYS BEING AVAILABLE TO SUPPORT THE CUSTOMERS WHEN WE NEED YOUR ONLINE SUPPORT

Glocal Duo for South America

I have used to Glocal Duo for many years. It is easy to set up and provide a mobile hotspot for several devices. I have had an issue with a data plan that was quickly resolved by Lorraine in customer service. I cannot endorse the awesome GlocalMe more 😊😊😊

Thank you so much Chloe for helping me…

Thank you so much Chloe for helping me troubleshoot the network problem that I had with my modem. My problem was handled quickly and professionally and now it’s working properly

Travelling internationally sometimes…

Travelling internationally sometimes poses a risk using unsecured Wi-Fi networks. Having a secure connection is worth the price. The cloud sim works seamlessly and no need for local plans or SIM cards is a major plus.

Excellent customer service

Excellent customer service. My order was missing a part and the support staff quickly solved my problem.

Received service from Lucas who very…

Received service from Lucas who very helpful and quickly to resolve my issue. I was extremely pleased by how quick I received the initial online response. The system is very effective. Thanks again.

Chloe

Chloe, is verry good, he explain me every thing well