Their service is very bad
Their service is very bad, i cant use netflix since day one.
About GoingBus
Data updated- Website
- goingbus.com
- Category
- Events & Entertainment
- Location
- United States · Bonham
- Status
- Unclaimed
- Last 12 months
- 8 reviews
- Replies to negative
- 27% (6/22)
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Is GoingBus legit?
GoingBus (goingbus.com) has a 3.6 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 34% give 1 star; The business has replied to 27% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
I cannot recommend this service to others.
I purchased a 1-year YouTube recharge subscription from GoingBus. However, the service stopped before I could even use it for 6 months, despite being sold as a 1-year plan. When the issue first occurred, customer support asked me to wait for a solution, so I waited for about 'three months' as instructed. Instead of resolving the issue, they later told me to 'purchase a new YouTube Family subscription with additional payment', without offering any compensation. I made my purchase and payment directly through GoingBus. I did not sign any contract with a third-party provider. However, they are now claiming that the issue is related to a third-party recharge channel and shifting the responsibility away from their platform. To this day, I have not received restoration of the remaining subscription period or any refund for the unused time. The responses I receive appear to be mostly automated messages rather than real support. Based on my experience: • A “1year subscription” may stop after only a few months • Refund requests are very difficult or denied • Customer support mainly provides automated responses Because of this experience, I cannot recommend this service to others.
Reply from GoingBus2026-03-16
Hello, We sincerely apologize for the issue you encountered while using the YouTube subscription service and for the unpleasant experience it may have caused. We fully understand how frustrating it can be when a 1-year subscription you purchased is interrupted before the expected usage period, and when the resolution process takes longer than anticipated. Regarding the early termination of the service and the long waiting time for a resolution that you mentioned, we take this matter very seriously. Due to the recent upgrades to YouTube’s risk control policies, some subscriptions activated through recharge channels may be affected, which can lead to subscriptions ending earlier than expected. We sincerely apologize again for the inconvenience this situation has caused. At the same time, we also understand your dissatisfaction regarding the customer service responses and the processing progress. Your feedback is extremely important to us. We have already updated and optimized our handling procedures and compensation plans in order to provide affected users with a clearer and more reasonable solution, while also continuing to improve our customer service response efficiency. In order to re-verify your order and provide you with the latest resolution, please contact us through the ticket system on the GoingBus website. Our team will prioritize reviewing your order records and follow up according to the updated handling policy. Thank you for sharing your experience with us. Your feedback is very important for helping us continuously improve our service. Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to properly resolve this matter for you. Sincerely, GoingBus Team
After paying for a year's worth of…
After paying for a year's worth of YouTube, I use it for three months and run away without refunding my subscription cancellation. the worst service
it now appears that I may have been scammed
As the service can no longer be provided due to platform or system limitations, I formally request a refund for the remaining unused period of the service.
They have big problem with youtube…
They have big problem with youtube recharge. They appoint us safety so we paid for youtube recharge but we can't use it anymore even my periods lasts more than 8 months. They told us that they cannot, will not give us any money back for the lasts. They said they don't have any duty, but I can't understand. They absolutely have duty because they promise us about service, but they are trying to avoid their fault. I won't gonna use it anymore. never.
fraudulent company
I previously used your YouTube Family service and experienced issues while using it. When I contacted your support team, I was advised that switching to YouTube Recharge would prevent such problems in the future. However, after switching to YouTube Recharge, the same issues occurred again. Despite this, your company is now avoiding responsibility and stating that a refund cannot be provided. I believe that your company also bears responsibility for this situation, and I am requesting at least a partial refund. Additionally, I find it very frustrating that the live chat support option has been removed and that communication is now limited to a ticket-based system only. Due to this experience, I no longer trust your service and will not use it again in the future. I will also inform others about my experience.
Affordable and fast service
Cheap, and Kindle
Super cheap and easy UI!! I'll bought next month.
Payment issue
Bought a few services example Netflix , YouTube premium and Chatgpt all the services so far so good but now I want to renew when want to payment but unable to do so . I have reached out to their Live chat to seek their customer service consultant for advice of alternative payment but up till now I still haven't received any reply for alternative payment mode from them . Hopefully Goingbus relevant Team able advice and assistance on the payment issue . Thank you .
Reply from GoingBus2025-08-04
Hello, We sincerely apologize for the issues you encountered during your renewal process and understand the inconvenience and frustration this may have caused. Our team is committed to providing timely and effective support to every user, and we would very much like the opportunity to learn more about your situation so that we can resolve it as quickly as possible. To help us follow up, please provide your order number or the email address you used on our website. Our team will contact you as soon as possible and offer you a feasible solution. Thank you for bringing this matter to our attention. We are always ready to assist you. Sincerely, GoingBus Team
Youtube premium service is really a…
Youtube premium service is really a nightmare. After 100 days of service. The service stopped and the customer service is poor by not responding and giving solution. Theres 3 options, 2 of it requires to pay extra to restart the subscription and one option refund to the accounts wallet. Which is the same with option 1 to add more fund in order to renew. Asking for refund is impossible and they only repeating told that you only got this 3 options
Reply from GoingBus2025-08-04
Hello, We sincerely apologize for the interruption you experienced after 100 days of using YouTube Premium, as well as for the lack of timely response when you contacted our customer service. We understand your dissatisfaction with the three solutions currently offered, especially the limitations on refund requests, and we are truly sorry. To resolve this issue as quickly as possible, please contact us via the live chat on our website and provide your order number or the email address used for your purchase. We will prioritize reviewing your account and offer you a more suitable solution. At the same time, we have initiated an internal process review to improve our customer service response and related refund mechanisms, to prevent similar issues from happening again. Thank you for your patience, and we look forward to resolving this matter for you. Sincerely, GoingBus Team
More Trouble Than Tea Without Biscuits
Firstly, the YouTube family premium subscription was about as useful as a chocolate teapot. I forked out for three months of YouTube Premium, only to discover that for nearly half the time, the service refused to work—apparently because their "family plan" is about as legitimate as my uncle’s timeshare in Marbella. Frankly, you'd be better off buying Premium the old-fashioned way, unless you enjoy a bit of rule-bending roulette. Secondly, the customer service was a masterclass in how not to help. Replies usually came in Korean—which is lovely if you’re fluent, and less so if you’re not—and at the speed of a snail on holiday. As for refunds? Not a chance. My subscription barely worked for 1.5 months, but they clung to my money like a toddler with a biscuit.
Reply from GoingBus2025-08-04
Hello, We are deeply sorry for the inconvenience you experienced with your YouTube Family Premium subscription. We understand the frustration caused by being unable to use the service normally and not receiving timely support. Please accept our sincerest apologies for the inconvenience and disappointment this has caused. We are committed to providing our users with reliable and timely support. Your feedback is very important to us, as it helps us improve our service processes. We will also work to improve our response speed and, if you prefer, communicate with you in the language you are most comfortable with. To help us resolve your issue as quickly as possible, please provide your order number or the email address you used when placing your order. We will review and prioritize your case to ensure we find a fair and reasonable solution for you. Thank you for bringing this matter to our attention. We will continue to improve our services and processes to prevent similar issues from happening again. We hope to regain your trust in the future. Sincerely, GoingBus Team
Unable to use the service while cannot…
Unable to use the service while cannot refund at all, 100% a scam, avoid it at any cost.
Reply from GoingBus2025-08-04
Hello, We are deeply sorry for the issues you encountered during your experience and understand your dissatisfaction and concerns caused by being unable to use the service and facing difficulties with the refund process. Please accept our sincerest apologies. We acknowledge that there were shortcomings in our previous communication and handling, which may not have clearly or fully explained the situation. Whether due to system limitations or communication gaps, we would never want any user to feel that their funds have been treated unfairly. We would like to emphasize that GoingBus has never and will never engage in any fraudulent activity. If the service was not delivered as expected or encountered problems, we are always willing to re-examine all the details and work with you to find a fair and reasonable solution. To help us resolve your issue more quickly, please contact us via our online customer service or after-sales ticket system and provide your order number or the email address used for your purchase. We will immediately review your case again and prioritize its handling. Thank you for bringing this matter to our attention. We will continue improving our services to prevent similar situations in the future and sincerely hope to have the opportunity to regain your trust. Sincerely, GoingBus Team
The most frustrating way to subscribe…
The most frustrating way to subscribe to YouTube Premium. Even after paying a high price for the service, you can't use it, and you're left waiting for days for the issue to be resolved. They deliberately block live chat support and, even worse, don’t offer any solutions. Refunds are absolutely impossible. I’ll just have to wait and see when (or if) this issue gets resolved.
Reply from GoingBus2025-08-05
Hello! We sincerely apologize for not being able to provide you with a satisfactory experience this time. We understand how frustrating it can be to pay for a service and then be unable to use it, facing both waiting and uncertainty. Recently, adjustments to YouTube Premium’s policies have caused unexpected interruptions to some users’ orders, and unfortunately, your usage was affected as well. We sincerely apologize for the service not being completed on time and for the inconvenience caused by our current refund/exchange process. This is not the experience we want to deliver to our customers. At present, in addition to the exchange option, we also offer two other alternative solutions for you to choose from. If neither of these meets your expectations, we will create a customized solution based on your preferences to ensure your rights and interests are fully protected. If your issue has not yet been resolved, please contact us via our online customer service or after-sales ticket system, and provide your order number or the email address used for the purchase. We will prioritize your case and provide you with a prompt response. Thank you for your understanding and patience, and once again, we apologize for the inconvenience caused. Sincerely, GoingBus Team
ridiculous scam site with terrible cs
Reply from GoingBus2025-08-05
Hello, We are sorry to hear that you have such a poor impression of our service. We understand that when you feel our customer support has not provided the assistance you expected, it can be both frustrating and disappointing. This is absolutely not the kind of experience we want any user to have. We take your feedback very seriously and will immediately review the service records of the relevant customer support staff to identify the cause of the issue and implement improvements to ensure that we provide more professional and respectful service in the future. If you are willing, please contact us via our online customer service or after-sales ticket system and provide your order number or the email address used for your purchase. We will prioritize your case and provide you with a clear and reasonable solution as quickly as possible. Thank you for bringing this matter to our attention. We hope to have the opportunity to change your perception of us. Sincerely, GoingBus Team
Amazing site
Amazing site! i love it!
Best site
Best site! Best item!
Rubbish service
Rubbish service YouTube premium was down three times a week! cant file a complaint, cant reach to a real person to speak to, ridiculously it shows my membership is ACTIVE whilst the link in absolutely an invalid rubbish.
yes very good website
good service
I've been using GoingBus for a year…
I've been using GoingBus for a year now. I like that I can use it at an affordable price. I had one issue while using GoingBus, but there haven't been any problems since then. After the issue was resolved, they extended my subscription period. Since they even offer refunds if needed, I'm planning to renew my subscription.