Golf Daddy

Customer service was great when there…

Customer service was great when there was a glitch in the system! They were prompt and solved my issue anyway.

Coach Mark is such an asset to the team

Coach Mark was so helpful answering my questions and he was willing to assist with any needs that I had related to my Golf Daddy purchase. Thank you Coach Mark!!

Smooth and clear process return with…

Smooth and clear process return with Mark. Great communication . Would like to purchase again once we have the right space for it

TBD but great customer service

My husband got a Golf Daddy for his birthday and one of the few times he’s used it so far, it ripped. Coach Nikki was super quick to respond and send us a replacement, which was great! We’re still figuring out how to use it as the app doesn’t seem to consistently recognize the pad, but hoping that it’ll be easier with the new pad.

Coach Mark was wonderful

Coach Mark was wonderful, incredibly communicative and helpful to work with! He was very responsive and professional in helping resolve our challenge.

Easy and helpful to return

I had a problem and Coach Nikki reached…

I had a problem and Coach Nikki reached out and fixed it right up with no issues whatsoever! Thanks Coach Nikki

OUTSTANDING CUSTOMER SERVICE

I have been incredibly impressed with the customer service received from Golf Daddy. Coach Nikki and Coach Mark were both quick to respond and have taken care of my order. I appreciate the integrity they have displayed through this process. This experience has been a level of excellence above and beyond what was expected. Thank you.

It took a while to decipher the return…

It took a while to decipher the return process but once that was out of the way.. it went smoothly.

Customer service-Coach Mark

Customer services specifically Coach Mark was exceptional! He was quick to respond and answer all my questions and get issues resolve quickly!

ZERO Customer Support

I ordered this for my husband for Father's Day. It never arrived. The shipping information has said "out for delivery" since 6/1/26. Today is 7/8/26. I have put in 3 separate help requests. They're all marked as completed without even an email being sent. The customer service from this company is horrific. Literally stole over $100 from me and won't even pretend they care.

Coach Mark kept me fully informed

Coach Mark was in constant communication with me for the entire return process. My return was handled very quickly, and the refund credited my card the same day I provided the return tracking number. While I wish the Golf Daddy training device would’ve been more suitable for my needs, I was at least able to try it out.

Although my package was lost

Although my package was lost, Coach Mark was prompt to respond, fix the issue and reship one to get it to me on time. I know my boyfriend will love it!

A Frustrating Experience From Start to Finish

I was extremely disappointed with both this product and the customer service I received. Shortly after receiving the product, I contacted GolfDaddy because the app did not perform as expected, making the product largely unusable for its intended purpose. I requested to return it within the return period, but instead of a straightforward return process I was asked to complete a number of additional steps before being given a return address. Unfortunately, due to personal family circumstances I was unable to complete those steps at the time. Months later, when I attempted to use the product again, the tripod mechanism failed during normal use. I contacted customer support again, explaining both the original app issues and the broken tripod. Although they acknowledged my dissatisfaction, they refused to offer a refund because they said the order was now outside their 30-day return period. Their only solution was to send a replacement tripod, despite my original complaint always being that the app made the product unusable. My experience is that the company is more focused on adhering to its policies than resolving legitimate customer dissatisfaction. I appreciate that businesses need policies, but I don’t believe enough consideration was given to the fact that I raised my concerns shortly after receiving the product. Based on my experience, I cannot recommend this product or the after-sales support.

Great Company and Support so far.

Shipping was timely. Support has been great. I think they could better emphasize the need for good quality lighting in their marketing materials. I believe that is what is delaying setup for me so I will try to install the inexpensive lights I got yesterday and see if that fixes the issue.

Coach Mark was great to communicate…

Coach Mark was great to communicate with. Gave me very good instructions and kept me informed during the process. Great customer service.

Good customer service for return

Ordered the Golf Daddy for my husband for Father’s Day. Unfortunately, the space in our house would not make it feasible to play comfortable. I reached out to Golfdaddy for a return and coach Mark assisted me with the refund very promptly. Good customer service.

I reached out to Golfdaddy for a return…

I reached out to Golfdaddy for a return and coach Mark assisted me with the refund very promptly. Good customer service.

I ordered Golf Daddy for my husband's…

I ordered Golf Daddy for my husband's 80th birthday. I thought it would be great for him to play golf in the air-conditioned house instead of the Texas heat. I neglected to see the version of IPhones supported by the Golf Daddy app. As soon as I discovered that we would not be able to use the Golf Daddy app I contacted support, Coach Mark responded immediately. Sent a return authorization and walked me through the return process. Great to work with you Coach Mark, best wishes in the future.

I ordered the simulator mat as a…

I ordered the simulator mat as a Father's Day gift for my golf enthusiast dad. Unfortunately, due to ceiling fans and furniture, he was not able to use it. The team at Golf Daddy, especially Coach Mark, were very easy to work with on a return and my refund was quickly processed. I can't speak to the actual product, but the customer service was great.