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Health & Medical

GoodRx

101 reviews

3.1101 reviews
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About GoodRx

Data updated
Website
goodrx.com
Category
Health & Medical
Location
United States · Santa Monica
Status
Unclaimed
Last 12 months
101 reviews
Replies to negative
98% (46/47)
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Is GoodRx legit?

GoodRx (goodrx.com) has a 3.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 43% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-08-10.

What people say

V
Vicky · 1 review · Verified · Experienced 2026-08-05 ·

Cheaper prices

Pharmacy recommended goodrx for my specialty medicine

Reply from GoodRx2026-08-07

We're so glad your pharmacy is helping you find savings solutions, Vicky!

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G JT · 18 reviews · Experienced 2026-08-03 ·

My first experience was excellent

My first experience was excellent. I was fit in for the Dr.s telehealth within a half hour, I was diagnosed based on observation and examination, and everything was cost effective and professional. The prescription process was easy (just remember to check for coupons, would have probably suffered sticker shock if I hadn't from my local pharmacy) and I have zero hesitation about using the service again.

Reply from GoodRx2026-08-05

Thanks for your review, JT! We are thrilled to hear of your first experience and are glad it went so well.

B
Bruce · 1 review · Verified · Experienced 2026-08-04 ·

Easy to use and definitely save money!

Reply from GoodRx2026-08-05

Happy to help, Bruce; we hope you get to put those savings towards something fun!

C
Claire · 1 review · Experienced 2026-08-03 ·

Horrible customer service and bad UI

Horrible customer service and bad UI. They do not follow through on promises they made, lose records of patient interactions and data and then tell me "if that had happened we'd see it" (about a previous interaction with them) as if I were lying. And I can't delete my account because I get an error message and when I reached out via email to request account deletion they gave me instructions to delete it...which I told them in the email request didn't work. The only thing they got right was refunding me the monthly service fee since I hadn't used anything, but that was once I called them and was sobbing through the entire conversation. Horrible company, stay away.

Reply from GoodRx2026-08-04

We're terribly sorry to hear of your negative experience, Claire. Our team would like to investigate this and ensure your requests are met. Please email us at [email protected] with any details and screenshots you may have. Additionally, we take our users’ privacy very seriously and allow all users to request the deletion of their data. You can request to delete your data here: https://goodrx.co/DataDeletionRequest. Please note, it may take at least 45 days for full data deletion.

L
Lisa · 2 reviews · Verified · Experienced 2026-08-02 ·

If it weren't for Good RX I would have…

If it weren't for Good RX I would have had to pay full price for my medications. It seems having Medicare A & B and Medicaid and also Wellcare Part D, not one of them covers my RX's. Very sad!!!!

Reply from GoodRx2026-08-03

That's very unfortunate, but we're very glad we have been able to help you save Lisa. Thanks for your review!

D
Dena Armstrong · 2 reviews · Verified · Experienced 2026-07-23 ·

Having to use multiple pharmacies.

It's a great value, and won't have got our medications if I was short on cash. 1 medication was over $800, with GoodRX it only cost me $35.

Reply from GoodRx2026-07-31

Those are incredible savings, Dena; congrats!

J
Jean · 5 reviews · Verified · Experienced 2026-07-22 ·

Good Insurance not Enough

Even with good insurance, a new medication for me was excessively expensive for us. If Good RX had not been available and showing a price that was manageable, I would not have purchased the medication even though I really needed it. Thank you, Good RX for helping us out.

Reply from GoodRx2026-07-31

We're grateful we have been able to make your medication more accessible, Jean. 💛 In case it helps, some plans may allow you to either submit receipts for reimbursement or apply the cost of your purchase toward your deductible. You'll need to reach out to your insurance plan directly to learn more about their specific policies. https://goodrx.co/InsuranceReimbursement

F
Felicia · 1 review · Verified · Experienced 2026-07-28 ·

Always a pretty good price

Reply from GoodRx2026-07-29

Thanks for letting us help you save, Felicia!

c
customer · 3 reviews · Verified · Experienced 2026-07-28 ·

From checking in to the Ultrasound: The Kidney and Bladder it was simply outstanding

From checking in to the Ultrasound: Kidney and bladder, simply outstanding.

Reply from GoodRx2026-07-29

Thanks for your review, we're glad you've enjoyed the GoodRx services.

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Robert · 1 review · Verified · Experienced 2026-07-25 ·

I liked your old format

I liked your old format. Better much better than your new one where you were showing several different pharmacies with different prices.m

Reply from GoodRx2026-07-28

Hi Robert, thanks for your feedback! We will pass it along internally.

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Ronald McKenica · 4 reviews · Experienced 2026-07-25 ·

IF YOU WANT TO GET RIPPED OFF, YOUR IN THE RIGHT PLACE

Tried companion plan and went to consultation. After answering all the questions and downloading documentation, that took almost an hour, I was told that I was too old for them to help me! I don't understand why they didn't tell me from the beginning as they had the information BEFORE I PAID MY $19 ! WHAT A RIPOFF! SCAM! I also had a VERY HARD TIME to cancel the subscription plan! But , thankfully i succeeded! They are not trustworthy !

Reply from GoodRx2026-07-28

We're really sorry to hear that your GoodRx Care experience was not the best, Ronald. Sometimes our Healthcare Professional feel the best care you can receive is in-person. Additionally, our refill service is limited to certain prescriptions we are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please send us a message through your GoodRx Care account, and we'll be more than happy to help.

M
MICHAEL L · 2 reviews · Verified · Experienced 2026-07-18 ·

Price

Price, price & price. An 85% savings.

Reply from GoodRx2026-07-28

Way to save, Michael! 🥳

J
John · 1 review · Verified · Experienced 2026-07-24 ·

I was told I could only use Journavx…

I was told I could only use Journavx coupon twice in a 6 month period. I know I used it in Feb 2026 but not used on July 2, 2026 or July 22. I understand the restrictions but as far as I know, I’ve only used it once in the past 6 months

Reply from GoodRx2026-07-28

Hello John, please give us a call, so we can look into this for you. Be sure to have both the coupon and pharmacy information ready. You can reach us at 855-268-2822, Monday through Sunday from 6am to 9pm CT. We'd be happy to help!

T
Tonie · 1 review · Verified · Experienced 2026-07-17 ·

Thanks

A safe and great app to use for savings

Reply from GoodRx2026-07-28

We're very thankful we are able to provide you with assistance and savings, Tonie!

V
Valerie P. Goodale · 2 reviews · Verified · Experienced 2026-07-15 ·

I use Good RX for one of my…

I use Good RX for one of my prescriptions that Medicare won’t pay for, been on it 14 years and not about to switch for their rules. Good Rx has been a good resource for me as I’m on a fixed income and would have difficulty without it.

Reply from GoodRx2026-07-23

Way to find saving solutions that work for you, Valerie!

R
Rentschler, Ron · 17 reviews · Experienced 2026-07-19 ·

The price at the pharmacy was nowhere…

The price at the pharmacy was nowhere near the prescription price that GoodRx stated. The Companion program's extra savings were not available. We actually had to use another discount card to save. We are not going to change our review because it is true.

Reply from GoodRx2026-07-29

We're sorry to hear of your negative experience, Ron. To use GoodRx Companion, there are a few extra steps to take when at the pharmacy. For assistance, please give us a call at 844-595-5222; our team would be happy to help!

E
Eufemio · 1 review · Verified · Experienced 2026-07-22 ·

Always get the best discounts

Always get the best discounts. Paying out of pocket is financially challenging at times however with Good RX I can purchase all of his medications and keep him healthy.

Reply from GoodRx2026-07-23

We're so thankful we are able to help make prescriptions more accessible, Eufemio!

K
Kathryn Mariani · 5 reviews · Verified · Experienced 2026-07-22 ·

Great solution!!

It’s perfect for a person like me with no insurance and it really reduces the cost of my prescriptions. Thank you.

Reply from GoodRx2026-07-23

We're happy to hear we have been able to help, Kathryn!

K
Kathleen · 1 review · Verified · Experienced 2026-07-19 ·

The price was a lot cheaper than…

The price was a lot cheaper than anywhere else

Reply from GoodRx2026-07-21

Way to find the best price available, Kathleen!

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Craig G · 2 reviews · Experienced 2026-07-16 ·

Good RX use to never charge a monthly…

Good RX use to never charge a monthly fee of 14.99 per month before. And when you use the 7 days trial. And try to cancel it takes all days to get through to cancel. You may have to call your bank to change your card numbers to block Good RX. They deserve zero Stars. You use to be able to get the discount all at the same retail but, now you get the run arounds having to travel to different places to get the discounts wasting 4 to 5 trips and wasting your gasoline.

Reply from GoodRx2026-07-17

Hello Craig, it sounds like you may have accidentally signed up for our premium membership GoodRx Companion. You can still use GoodRx coupons for free. For assistance, please give us a call at 844-595-5222; we'd be happy to help!