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Health & Medical

GoodRx

101 reviews

3.1101 reviews
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About GoodRx

Data updated
Website
goodrx.com
Category
Health & Medical
Location
United States · Santa Monica
Status
Unclaimed
Last 12 months
101 reviews
Replies to negative
98% (46/47)
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Is GoodRx legit?

GoodRx (goodrx.com) has a 3.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 43% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-08-10.

What people say

K
KR · 2 reviews · Experienced 2026-07-05 ·

Denied for common cold

I signed up for a telehealth visit for a lingering chest cold, requesting antibiotics. Was told I cant see a Dr through GoodRx, that I must be seen in person. WHY is my condition listed if I can't use this service for it?! I wasted a lot of time joining a membership, then was charged full price anyway, waited for a robot to tell me go to a clinic for $50?! Smells like a huge scam.

Reply from GoodRx2026-07-07

We're really sorry to hear that your GoodRx Care experience was not the best. Sometimes our Healthcare Professional feel the best care you can receive is in-person. We do offer a 100% Satisfaction Guarantee and have refunded your visit fee. If you have any additional questions, please send us a message through our message center, and we'll be more than happy to help!

S
Shirley Cai · 1 review · Experienced 2026-07-04 ·

Screening Failure/Misleading Sales process

The website or questionnaire did not clearly state that I needed to already have a diagnosis before scheduling the visit. If that was a requirement for the service I selected, it should have been made clear in the questionnaire or during the booking process before I paid for the consultation. Instead, I paid for a consultation only to be told to see my primary care provider for a diagnosis. No meaningful assessment of my condition occurred in that 2 minute video chat. I believe there’s a possible screening failure and/or misleading sales process.

Reply from GoodRx2026-07-07

We're really sorry to hear that your GoodRx Care experience was not the best. Sometimes our Healthcare Professional feel the best care you can receive is in-person. Additionally, our refill service is limited to certain prescriptions we are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please send us a message through your GoodRx Care account, and we'll be more than happy to help!

D
Denise · 1 review · Verified · Experienced 2026-07-02 ·

Receiving medication in timely manner

Receiving medication in timely manner. Notification if something goes array

Reply from GoodRx2026-07-06

We're glad to hear it Denise!

L
Louise · 3 reviews · Verified · Experienced 2026-07-03 ·

Financial Assistance

Using your card is absolutely wonderful because you help me save money. You're actually less than my prescription insurance.

Reply from GoodRx2026-07-06

We're grateful we can help to make your prescriptions more accessible, Louise!

E
Edward · 1 review · Verified · Experienced 2026-07-03 ·

Good

Able to get RX my insurance would pay for.

Reply from GoodRx2026-07-06

Thanks for letting us help you save, Edward!

K
Ken · 1 review · Verified · Experienced 2026-07-01 ·

Good RX is an amazing service

Good RX is an amazing service. Keeping prescription costs down is a life saving help to so many people including my wife and me. I don’t know how Good RX does it, but I am grateful that it does.

Reply from GoodRx2026-07-02

We are so grateful we can be here to help you and your wife, Ken. We hope you are both doing well!

R
Reina Taylor · 2 reviews · Verified · Experienced 2026-06-23 ·

Lifesaver!

I'm in between insurances right now and GoodRX has really helped with purchasing my prescriptions out of pocket. The price breaks are so helpful! I would suggest GoodRX to anyone in a similar situation

Reply from GoodRx2026-07-01

Way to find a solution, Reina; glad we could be of service to you!

N
Nancy Egan · 4 reviews · Verified · Experienced 2026-06-25 ·

Good Rx Offers lowest pricing

Good Rx Offers prescription prices way lower then retail, and even beats the price my insurance charges Go for the gold and REALLY save!

Reply from GoodRx2026-06-30

We think it's wonderful that you have found savings through our services, Nancy!

S
Sue Junck · 30 reviews · Experienced 2026-06-28 ·

I get my dog Milo’s apoquil there

I get my dog Milo’s apoquil there. At first it was 56.00 per month, great price! My next months prescription was 89.00? WHAT, it’s 92 at the vet! I contacted them and was told basically that was the price only for the first order, that’s rediculous. When I contacted them and complained, they offered me the rx at 72.00 per month, 2.54 per pill. I sadly agreed and now they are charging me 84 and change. The savings is really not worth the monthly hassle. They do not communicate well with each other either, one hand has no clue what the other is doing, and they couldn’t find their ass with two hands and a map. Save yourself the aggravation and buy it at the vet!

Reply from GoodRx2026-06-29

Thank you for your feedback, Sue; we're sorry to hear of your negative experience. GoodRx for Pets is managed by our partners Allivet, if you are ever in need of assistance please give them a call. You can find their contact information below, we're sure they would be happy to help! https://goodrx.co/4gKU8bQ

C
Cheryl · 4 reviews · Verified · Experienced 2026-06-27 ·

I am very grateful for GoodRx for the…

I am very grateful for GoodRx for the help with my prescriptions. I'm retired on Social Security, I would be in direstaits without the coverage you provide. Thanks 😉

Reply from GoodRx2026-06-30

We're grateful we can be here for you, Cheryl! We hope retirement is treating you well. 💛

l
linda · 1 review · Verified · Experienced 2026-06-27 ·

the price is great

Reply from GoodRx2026-06-30

We hope the savings can be put towards something fun, Linda!

C
CARL SLAUGHTER · 2 reviews · Verified · Experienced 2026-06-27 ·

It's a nice discount option

It's a nice discount option, I just wish he'd showed up first whenever my pharmacist is looking to see if I have insurance. They keep putting my prescriptions on my overpriced insurance and not GoodRx.

Reply from GoodRx2026-06-30

Glad we have been able to help you save, Carl! While at the pharmacy, if they aren't to busy, you can ask them to set a coupon as your preferred option. They should be able to save the discount codes on file for you.

M
Mike · 9 reviews · Experienced 2026-06-20 ·

They withdrew money from my account…

They withdrew money from my account after it was cancelled. They will steal your money. I have called to be sent to another department and then they still have to investigate. I've already told them just give me my 14.99 back but they keep giving me the run around. Do I really have to hire an attorney? I mean come on

Reply from GoodRx2026-06-26

Hello Mike, thank you for bringing this to our attention. We would be happy to look into this for you, please give us a call at 855-487-0694. We're available Monday through Sunday from 6am to 9pm CT.

Y
Yvonne · 1 review · Verified · Experienced 2026-06-25 ·

A godsend

A godsend. From $325 to $23. Thank you.

Reply from GoodRx2026-06-26

Those are incredible savings, Yvonne! We hope you get to put those savings towards something fun.

S
Stephen · 1 review · Verified · Experienced 2026-06-18 ·

Good RX saves me money

Good RX saves me money! I have a Medicare advantage health plan that is ridiculous when it comes to drug prices. How does a generic drug that has been around for decades cost $225 out of pocket for a 3 month script. With Good Rx it costs me less than $5o which saves me $175 every 3 months. Only hassle is when you pick up the script at the pharmacy they have to change from my insurance to Good rx.

Reply from GoodRx2026-06-26

We're so happy to hear we have been able to help you find savings on your prescriptions, Stephen.

S
Stella · 1 review · Verified · Experienced 2026-06-24 ·

It's awful that blood pressure medicine…

It's awful that blood pressure medicine for a larger dose was a lot higher. Goodrx made it a little more affordable. Thanks for being there for me.

Reply from GoodRx2026-06-25

We're very glad we can help make your medication more accessible, Stella!

J
Jason · 3 reviews · Verified · Experienced 2026-06-23 ·

Good service

Good service. Very helpful. 8 would recommend using to save!

Reply from GoodRx2026-06-25

Thanks for letting us help you save on your scripts, Jason!

M
Mark Peitzmeier · 3 reviews · Verified · Experienced 2025-08-17 ·

great savings

Reply from GoodRx2026-06-24

Thanks for letting us help you save, Mark!

J
Jeff G · 3 reviews · Experienced 2026-05-11 ·

Weight Loss Program is Rip Off

Always loved the app for researching prescriptions. Decided to try the online health for weight loss. Problem with these services is they will not provide any information up front regarding what medicine they will prescribe or the costs. They want you to join a monthly service for $149 per month. They conveniently discount the first month but if you decide not to go with their recommendation for weight loss drugs, you must manually cancel the monthly subscription and no refunds for the initial month you paid. Waste of time and money.

Reply from GoodRx2026-06-22

Thank you for your review, Jeff. GoodRx Care Direct, offers unlimited care for $39 a month and can help users secure a prescription for their medication. We are limited in what we are able to prescribe via telehealth appointment, but we list our various medication options here: https://goodrx.co/44nzuXR Additionally, you can click on "Learn About ___" to learn more about each medication and pricing. However, if you already have a prescription, you can check out our free coupons at https://goodrx.co/43UagAj.

K
Kay · 1 review · Verified · Experienced 2026-06-08 ·

Your prices are consistently the least…

Your prices are consistently the least expensive and give me Huge savings which means so much to me ! In the prices of everything else in all shopping choices, I have to purchase items at a price that I cannot Bargain Price Shop to a “Livable “ Grand Total, BUT With Good Rx I get to CHOOSE YOUR Co.’s Best Prices every month!!

Reply from GoodRx2026-06-22

We are so happy to hear that you have been finding GoodRx services helpful, Kay. Way to find the savings options that work for you! We hope we can continue to help you save in the future.