GoodRx (goodrx.com) has a 3.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 43% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
What people say
R
RMM · 1 review · Experienced 2026-05-17 ·
★★★★★
I initiated an initial consultation for…
I asked for an initial medical consultation for a generic medication. I never actually had the consultation, but GoodRX initiated monthly payments for the meds without ever sending me any meds. They were evasive about ended the subscription and had to do a chargeback with my credit card company and am waiting to chargeback on a pending charge for my second "recurring" payment for meds they are not shipping.
Shady at best, a scam at worst. Avoid.
Reply from GoodRx2026-06-18
Hello! We're sorry to hear about your experience with GoodRx Care. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee; please send us a message through your GoodRx Care account and we'll be happy to help. We are available Monday through Friday from 6am to 7pm PST, we have delayed hours on the weekend.
D
D C · 10 reviews · Experienced 2026-05-07 ·
★★★★★
MAJOR SCAMMERS
MAJOR SCAMMERS. KEPT CHARGING MONTHLY FEES FOR A SUBSCRIPTION I NEVER PURCHASED AND AN ACCOUNT I COULD NOT ACCESS. HAD TO CONTEST THE CHARGES EVERY MONTH WITH THE COOPERATION OF MY CREDIT CARD COMPANY. FINALLY, THE CC COMPANY WAS ABLE TO GET GOODRX TO STOP SCAMMING ME. BEWARE.
K
K T · 2 reviews · Experienced 2026-06-04 ·
★★★★★
Good rx is absolutely the least…
Good rx is absolutely the least trustworthy service in this era of online health. The prescribing doctor they assigned actually wasn't even licensed, so when I went to get my prescriptions there was a giant hullabaloo and eventually I lost all the money I paid good rx and got nothing. I ended up reporting them. It also ended up being way more expensive than telyrx and callondoc.
Reply from GoodRx2026-06-18
Hello! We're sorry you had a negative experience with GoodRx Care. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee; please send us a message through your GoodRx Care account, and we'll be happy to help. We are available Monday through Friday from 6am to 7pm PST, we have delayed hours on the weekend.
T
Tall European · 1 review · Experienced 2026-06-12 ·
★★★★★
Worst Service
This was a terrible experience and deserves no stars.
Provider does not pay attention not reads info and notes that were provided.
It took hours and hours to get a reply for them to give a BS reply and disappear for hours on end again. Save your money because this is a total waste of time and money. Never again.
Reply from GoodRx2026-06-15
Hello! We're sorry you had a bad experience with GoodRx Care. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee; please send us a message through your GoodRx Care account and we'll be happy to help. We are available Monday through Friday from 6am to 7pm PST, we have delayed hours on the weekend.
M
Matt Corby · 3 reviews · Experienced 2026-06-11 ·
★★★★★
a prescription has been in process for too long
a prescription has been in process for days. called to find status. OMG long hold then transferre3d to a 'member of the Care Team.' afte4r a few minutes a message saying 'no members of the care team are available, leave your email address and phone number and we will try to get back to you.'
Reply from GoodRx2026-06-12
We appreciate your feedback, Matt. If you run into a prescription issue, please give us a call at 737-379-1416. We'd be happy to help!
E
Edward · 4 reviews · Verified · Experienced 2026-06-03 ·
★★★★★
Excellent price and great service
Prompt delivery ease of reordering.Autstanding service.
Reply from GoodRx2026-06-11
We're so happy to hear you are finding GoodRx services easy and helpful, Edward!
C
Catmum · 1 review · Experienced 2026-06-06 ·
★★★★★
Worst experience with shipping, terrible customer service …
I was at my vet’s office when they faxed the prescription information to GoodRxPet and the order was placed on 6/2/26 for 3 medications and some alcohol wipes,got an email it was approved and was supposed to be shipped overnight by Fedex for an extra 22.00 charge, I was told I would have them by morning of 6/4/26. They quickly got their money and then completely dropped the ball on filling the RX and shipping.
One med was shipped USPS and arrived on 6/6/26. Today 6/8 fedex delivered a package with JUST ALCOHOL WIPES! The med I needed the most that should have been here on 6/4 MIGHT be here by 6/9/26.
I have already gone to a local pharmacy to get a month of that thyroid medication for my cat.
This was a terrible choice to use them and I do not recommend using this company, you can’t depend on them to follow through. Overnight shipping shouldn’t take 7 days!
Out of the 5 different customer service people I have spoken to in the Philippines 1 seemed to know what he was doing.
Reply from GoodRx2026-06-09
We're sorry to hear of your negative experience with GoodRx for Pets. GoodRx for Pets is managed by our partners Allivet, and we are sure they would be happy to look into this for you. Please email them at [email protected], or you can find their additional contact information here: https://goodrx.co/3RYtwdc
S
S. · 1 review · Experienced 2026-06-05 ·
★★★★★
Refused service due to age
I wanted to use this service for a UTI that I verified with an "at home" test. I thought that the age range 18-65 was a mistake so I entered a date that would make me 65. I fully intended to give my age when I was contacted and also provided identification. After registering which was a cumbersome process, I was advised to see my doctor due to my age. I am 70 years young. Apparently, "70 is the new 50" is not part of GoodRx's philosophy. Perhaps GoodRx should do their homework. I am of a generation with more wealth, disposable income, and education than those born after us. Excluding us is an insult and a glaring example of discrimination.
Reply from GoodRx2026-06-09
We apologize, we aren’t currently set up to treat patients outside the age limits we have for each service. The doctors here felt that for patients outside those age ranges, treatment would be better managed by an in-person doctor, rather than an online one. We would recommend following up with your primary care doctor. If you don't have a primary care doctor, you can visit an urgent care. You can also get set up with low cost primary care with or without insurance at a low cost Federally Qualified Health Center (FQHC). (https://goodrx.co/4g8E8A4)
We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please send us a message through our message center, and we'll be more than happy to help.
Waste of Money! I did a video consultation for an upper respiratory infection the other day. I told the Dr. I was coughing up green phlegm. She said she could only prescribe cough medicine, bc it was a viral infection. My husband went to a Dr. for the exact symptoms and was given antibiotics which quickly cleared up the infection. I told the Dr. on GoodRx that I also had a UTI. She said she couldn’t treat that, bc it required a separate consultation. WTH?? So I told her I would just get some over the counter cough medicine and “thanks for nothing”. Will never use this company again!!!
Reply from GoodRx2026-06-04
We're really sorry to hear that your GoodRx Care experience was not the best. Sometimes our Healthcare Professional feel the best care you can receive is in-person. Additionally, our refill service is limited to certain prescriptions we are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please send us a message through your GoodRx Care account, and we'll be more than happy to help.
Helps a lot for all my prescriptions. It makes a big difference for me. thank you.
Reply from GoodRx2026-06-04
Thank you for letting us provide you with assistance, Virginia!
M
Michael · 18 reviews · Experienced 2026-06-02 ·
★★★★★
Poor service & complete bait and take
I paid $19 for an emergency refill visit and was rejected because I don't have a "Weight Loss Subscription" -- a restriction that is nowhere disclosed on the emergency refill service page.
I provided every piece of information requested, only to have a nurse practitioner cancel my visit and tell me I need a different subscription tier, and no indication of what will happen with the money I paid.
This is a blatant bait and take. You cannot advertise an emergency refill service, charge patients for it, and then deny service based on undisclosed subscription requirements. I've requested a refund and will be disputing with my bank if not resolved.
Do better.
Reply from GoodRx2026-06-04
We understand how this may be confusing Michael. Our GLP-1 offerings are only accessible through GoodRx Care Direct here: https://goodrx.co/4x6W0S3 Additionally, our refill service is limited to certain prescriptions we are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please send us a message through your GoodRx Care account, and we'll be more than happy to help.
J
Johanna Douglas · 6 reviews · Experienced 2026-05-31 ·
★★★★★
Telehealth is a total scam
I tried to use their telehealth services. They take all of your person information, including a copy of your drivers license, a photo, and your personal health information and as soon as you pay their membership fee they deny you services with no explanation and no refund.
Stay away from them unless you want to waste your time, expose your personal information, and throw money away.
Reply from GoodRx2026-06-02
We're really sorry to hear that your GoodRx Care experience was not the best. Sometimes our Healthcare Professional feel the best care you can receive is in-person. Additionally, our refill service is limited to certain prescriptions we are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please send us a message through your GoodRx Care account, and we'll be more than happy to help.
K
Kimberly · 7 reviews · Experienced 2026-05-28 ·
★★★★★
Bait and switch // total disappointment
GoodRx's website made it clear that I could get a refill for the medication I need -- I just needed to pay $19 for a doctor's visit. So, I paid...only to find that they can't or won't prescribe the meds I need. Total bait and switch.
Reply from GoodRx2026-06-01
We're really sorry to hear that your GoodRx Care experience was not the best. Sometimes our Healthcare Professional feel the best care you can receive is in-person. Additionally, our refill service is limited to certain prescriptions we are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please send us a message through your GoodRx Care account, and we'll be more than happy to help!
J
John M. · 1 review · Verified · Experienced 2026-05-29 ·
★★★★★
EFFICIENT OPERATION
Dear Sir/Madam: Your company logistics is professional, reasonable in cost, and well organized. Much appreciated by those of us without RX prescription plans. Best regards; John M.
Reply from GoodRx2026-06-03
We're very happy you are enjoying your GoodRx experience, John. We hope we can help to assist you more in the future!
NEVER sign up for this. They will tell you on chat it's cancelled but you will keep getting billed even after confirmation of cancellation.
Reply from GoodRx2026-05-29
We're sorry to hear of the frustrating experience, we would like to investigate this further. We will be reaching out via Trustpilot for more information. Please be sure to include the full name and email associated with the cancelled account.
Thank you for providing more information, we were able to locate your account. We can confirm both your appointment and account have been cancelled. We have removed your card from our system and are processing a refund for both. Please note refunds can take 5 to 10 business days to complete, depending upon your bank's processing times. If you need any other assistance, please give us a call at 855-268-2822 or by emailing [email protected].
C
Christopher Bowman · 1 review · Experienced 2026-05-27 ·
★★★★★
I told nurse practiconer Craig Sorkin I…
I told nurse practitioner Craig Sorkin I was very allergic to dogs, then a dog starting barking in the background on our phone call. Nurse practitioner then said I could use the "Reupload Requested: Recent Prescription" button to upload a photo. That button does not work. Nurse Practitioner says that it does, so I recorded different web browsers and my phone showing the buttons do not work.
Reply from GoodRx2026-05-29
Thank you for reaching out Christopher. Our team would be happy to provide you with assistance! Please send us a message through the message center, or give us a call at 737-379-1416. We're available Monday through Sunday from 6am to 9pm CT.
I tried good RX for my pet medication‘s. Thirty seconds after they sent my vet a verification fax, they also sent me an email telling me to start badgering them. I told good RX to give them a minute to respond because they do a good job there and will respond. The good RX customer service rep told me they would have their team do a verbal verification phone call to my vet to expedite the process. I then received an email saying that one of my two prescriptions was approved but the other one was on hold. When I called good RX to find out why it was on hold, I was told that during their verbal call they neglected to get dispensing instructions for the one medicine that is now on hold. I asked why on God‘s good earth would they hang up with my veterinarian before getting all the information they needed and the customer service rep put me on hold for 25 minutes. I hung up and called back and I canceled my order with good RX and had them delete my payment information and my account and told them I will never do business with them again. I was a first time customer and this is how I was treated. This whole process of signing up took over a week and ended up with me just canceling out of frustration with good RX. I do not recommend this company.
UPDATE CONCERNING GOOD RX :
As far as the reply from good RX about contacting Allivet, who is the vendor for good RX, take your generic response about my complaint and shove it where the sun don’t shine. It was your name as a charge on my credit card and your company I dealt with, therefore, you deal with your vendors and take care of any problems your customers are having with them instead of passing the buck to your customers. You people are horrible and I will never use you again and never recommend good RX as a company to do business with. Don’t bother responding, because I do not want to read another one of your generic responses!
Reply from GoodRx2026-05-29
We're sorry your experience was not the best Ricky. GoodRx for Pets is managed by our partners at Allivet. For assistance with your appointment, please contact them using the information you can find here: https://www.goodrxforpets.com/info/contact-customer-service.html
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Laura · 2 reviews · Verified · Experienced 2026-05-26 ·
★★★★★
GoodRX is Great!
GoodRX is always reliable and makes pay for a prescription a lot less painful !
SCAM. As noted by hundreds of people here already, 'providers' (Nurse practitioners with zero understanding of medications) will end the chat and you WILL NOT GET YOUR MONEY BACK.
NP 'reviewed' info for exactly 3 minutes before saying 'we don't prescribe this medication' and immediately cancelling the visit before I could get a word in edge-wise (this was not a controlled medication or anything excluded by their terms and conditions).
Currently on hold for 40 minutes to get my refund and cancel the subscription. I've been transferred back and fourth at least 5 times. DO NOT SIGN UP. THESE ARE NOT REAL PROVIDERS AND THERE'S A REASON THEY WORK THROUGH TEXT MESSAGES INSTEAD OF AT A REAL PRACTICE.
Reply from GoodRx2026-05-26
We're really sorry to hear that your GoodRx Care experience was not the best. Sometimes our Healthcare Professional feel the best care you can receive is in-person. Additionally, our refill service is limited to certain prescriptions we are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Using the information you provided here, we began processing your refund. Please note refunds can take 5 to 10 business days to complete, depending upon your bank's processing times.
