GoPupSocks (gopupsocks.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 36% give 1 star; The business has replied to 54% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
E
Emily · 2 reviews · Verified ·
★★★★★
Socks are fun but biz needs some help
I followed up to my order to learn it was never received, though it was charged and a confirmation email sent.
When I replied to the customer support response via the site, it said inbox full, so I kept having to return to the site.
They need to get better organized here.
Reply from GoPupSocks2022-05-11
Hi Emily,
Thank you for your feedback! We are terribly sorry for the issues you have experienced. After looking into your order issue, I can see you are actively working with one of our customer service reps in order to create a solution. Thank you for your patience.
Kind Regards,
The PupSocks Team
B
Ben · 1 review · Verified ·
★★★★★
Blowing my socks off!
The socks I received were even better than I expected! Pupsocks blew my socks off with such a fantastic deal and outstanding quality. Will be order from them again!
Reply from GoPupSocks2022-05-09
Hi Ben,
We are thrilled you were blown away with your order. Thank you for being a valued customer.
Kind Regards,
The PupSocks Team
R
RD · 4 reviews · Verified ·
★★★★★
Amazing socks!
The socks turned out absolutely amazing. The photos were better than I could imagine.
Reply from GoPupSocks2022-05-11
Hi Roger,
Thank you for your review. We are so happy that you loved your PupSocks. Quality is the goal and I'm thrilled to see we achieved it. We value and appreciate you as a customer!
Kind Regards,
The PupSocks Team
K
Kevin · 2 reviews · Verified ·
★★★★★
Very happy with your product
Reply from GoPupSocks2022-05-09
Hi Kevin,
Thanks for sharing your feedback! We are so happy that you loved your PupSocks. Quality is the goal, and I'm thrilled to see we achieved it. We value and appreciate you as a customer!
Kind Regards,
The PupSocks Team 🐶
c
customer · 1 review · Verified ·
★★★★★
My daughter loved her pup socks!
Reply from GoPupSocks2022-05-09
Hi Jessie,
That's awesome news! Your facemash socks did look great. Thank you for your business! We sincerely appreciate it.
Kind Regards,
The PupSocks Team
A
Amber Ebert · 2 reviews · Verified ·
★★★★★
I love love the socks
I love love the socks! They were a gift to my husband who lost the 3 dogs in a automotive accident! You brought out a smile that I could never explain! Thank you for ALL you do! Past and future client, Amber-may
Reply from GoPupSocks2022-05-11
Hi Amber,
Thank you for your review. We are sorry to hear about the tragic loss of the pups. We do believe this was a great way to remember the three great pups. We are so glad you included us in your special gift! We appreciate your business!
Kind Regards,
The PupSocks Team
V
Victoria S · 2 reviews · Verified ·
★★★★★
Cutest Surprised Gift
These were the best surprise gift for my husband "from my dog". He was so thrilled and the picture came out great. Will definitely be ordering from here again .
Reply from GoPupSocks2022-05-09
Hi Tori,
Thank you for your review! We are extremely thrilled your Husband loved his special gift. Thank you for being a valued customer! We appreciate your business!
Best Regards,
The PupSocks Team 🐾
S
Simone R. · 1 review · Verified ·
★★★★★
My dad LOVED them!!
I got these for my dad for his 80th birthday, he doesn't want or need for much so I opted for something fun. He loves his dog more than anything and will rave about a good pair of socks because they show when he wears his loafers lol. When I presented him with these socks he was so overwhelmed with excitement he got a little emotional, he didn't know you could get custom socks made lol. He said they were even too nice to wear and instead wanted to keep them at his desk so he can show everyone at work. I would definitely order again. You can't beat the quality for the price, the picture looked exactly like the one I sent and was a great size ratio for the design I chose. I was so happy to give them to my dad and he was so happy to receive them!
Reply from GoPupSocks2022-05-11
Hi Simone,
Thank you for your review. We are so elated your Dad was blown away with his special gift. We are extremely happy we were able to deliver exceptional quality products to you and your loved ones. Happy belated Birthday to your Dad! We value and appreciate your review. Thank you for your business.
Kind Regards,
The PupSocks Team
c
customer · 1 review · Verified ·
★★★★★
Couldn’t have asked for better!
The socks are great! It was exactly what I had hoped for and they are hilarious.
Reply from GoPupSocks2022-05-09
Hi Saige,
We are so elated you were blown away with your order. We are extremely happy we were able to deliver exceptional quality products to you and your loved ones. We value and appreciate your business!
Best Regards,
The PupSocks Team 🐶
c
customer · 1 review · Verified ·
★★★★★
Bought as a gift for a friend
Bought as a gift for a friend. She said it was the best birthday present ever!!
Reply from GoPupSocks2022-05-09
Hi Raymond,
We are extremely thrilled your pup blanket was a complete hit! Thank you for being a valued customer! We appreciate you!
Kind Regards,
The PupSocks Team
K
Kim · 2 reviews · Verified ·
★★★★★
I ordered for my friend I'm Maine
I ordered for my friend I'm Maine. She absolutely Loves the socks! She says they are thick and warm and very well made. The pictures of her dog are excellent!
Reply from GoPupSocks2022-05-09
Hi Kim,
Thank you for your review. We are so elated your friend was blown away by her PupSocks. We are extremely happy we were able to deliver exceptional quality products to you and your loved ones. We value and appreciate your business!
Best Regards,
The PupSocks Team 🐾
F
Fernanda · 7 reviews · Verified ·
★★★★★
Love the sock
Love the sock! The cutout was perfect. Thanks!
Reply from GoPupSocks2022-05-09
Hi Fernanda,
We are elated that you love your PupSocks and that you were pleased with our products. Thank you for your review. We appreciate your business and value you as a customer!
Kind Regards,
The PupSocks Team 🐶
c
customer · 1 review · Verified ·
★★★★★
Super cute! Wish they were softer
The photograph of our puppy turned out perfectly, just the way we requested it to be cropped. I wish the socks themselves were made from a softer, higher quality material though. but overall, good experience. I'd use them again.
Reply from GoPupSocks2022-05-09
Hi Maria,
We are elated that you love your PupSocks. Thank you for your feedback as we will use it to continue to improve our company practices and materials! We appreciate your business and value you as a customer!
Kind Regards,
The PupSocks Team 🐶
c
customer · 1 review · Verified ·
★★★★★
Really disappointed in the product
Really disappointed in the product. Couldn’t even see my dogs face.
Reply from GoPupSocks2022-05-09
Hi there,
Thank you for taking the time to write a review. We do apologize you were unhappy with your order. We strive for exceptional quality and hate that we dropped the ball with your special order. In the FAQ, we advise our customers to send pictures with good lighting and preferably a high-quality photo, to achieve the best results. We wanted to ensure your order issue was resolved, but we couldn't find any contact attempts. With that said, look out for an email from one of our customer service representatives.
Kind Regards,
The PupSocks Team 🐾
A
Alexa · 1 review · Verified ·
★★★★★
These EXCEDED my expectations!
Reply from GoPupSocks2022-05-09
Hi Alexa,
We are so elated you were blown away with your order. We are extremely happy we were able to deliver exceptional quality products to you and your loved ones. We value and appreciate you!
Best Regards,
The PupSocks Team
T
Taylor · 1 review ·
★★★★★
156 days since order placed - no response from customer service, no product delivered
I placed an order (#2637730) for 1 pair of socks on November 24, 2021, then it was shipped on December 3, 2021 (tracking: 92748903029334543475122464) - and today is APRIL 29, 2022. I have been continuously emailing the team - and have had no response (I have the email proof). It has been 156 days since I placed my order. This is ridiculous. This review is my last effort - if there is no response, I will be reporting the business to the BBB, reviewing on other sites, posting on social media, etc. Please resolve this ASAP.
____
Update & Response to GoPupSocks:
Everytime I email back, it says "Recipient inbox full
Your message couldn't be delivered. Their inbox is full, or it's getting too much mail right now."
I have to resubmit a form on your website over and over.
Additionally, the bigger problem is the terrible "solutions" provided to me. The options are:
1. Credit to site
2. Replacement sent out
3. Partial refund ("A refund can be processed minus a $9 customization fee per item.")
Therefore, to clarify, after 6 months of no response to my messages (and now a response only due to my public review), PupSocks would only be able to provide a partial refund? Not a full refund? It only came to $27.74 - I am not asking for a lot.
I would like a full refund.
Reply from GoPupSocks2022-05-03
Hi Taylor,
Thank you so much for taking the time to write and post a review. I am so sorry that you have never received your order. It looks like the order was stuck in transit. I do see where a resolution was provided through email for you. Again, I am really sorry you did not receive the order and I hope one of the resolutions provided will be accepted. We look forward to your reply through email.
Betsy
The PupSocks Team
E
Elizabeth · 6 reviews · Verified ·
★★★★★
The blanket arrived late
The blanket arrived late. Also the entire pic I provided of the cat was not used. You just used his head. The cat is 22 years old. And is own by a US congressman. Very disappointed
Reply from GoPupSocks2022-04-28
Hi Elizabeth,
Thank you so much for posting a review. I am so sorry you are disappointed in the print on the custom PupBlanket. I am going to have someone from our Resolution Team reach out to you via email. I believe we may be able to provide you with a solution. Please be on the lookout for the email sometime in the next day or so.
Thank you!
Betsy
The PupSocks Team
c
customer · 1 review · Verified ·
★★★★★
The customer service is terrible
The customer service is terrible. I keep getting surveys to fill out and I am still waiting to receive the shipping information. Ordered on April 11, 2022 and the only correspondence is that they received my order. Also be advised very expensive for one pair of sock $45.00 and they are coming from China, which I did not relaize when I placed my order.
Reply from GoPupSocks2022-05-03
Hi Shawna,
Thank you so much for taking the time to write and post a review. I have looked into the order and it looks like you were refunded and a new order was placed. The new order placed looks like it is stuck in transit. These custom socks are made in Atlanta, Georgia, not in China and I will have someone from our Resolution Team get in touch with you via email to provide you with a solution. So, please be on the lookout for an email. Thank you again for the review we greatly appreciate it!
Betsy
The PupSocks Team
c
customer · 1 review · Verified ·
★★★★★
Never recieved. Scam?
Never recieved. Can’t get to your web page
Address not found is this a scam?
Reply from GoPupSocks2022-04-28
Hi Paul,
Thank you for taking the time to write and post a review. I am so sorry you have not received your order. I looked into the account and I show where it was delivered on the 18th. I am going to have one of the Resolution Team members reach out to you via email. Please be on the lookout for the email. I believe we have a solution for you.
Thank you
Betsy
The PupSocks Team
e
emily priebe · 2 reviews · Verified ·
★★★★★
Great quality great gift!
Second time purchasing from pup socks the socks are high quality and soooo cute they do such a good job looks amazing
Reply from GoPupSocks2022-04-29
Hi Emily,
Thank you for being a valued customer. We are happy you loved your order. Quality is the goal and I'm thrilled we achieved it.
Kind Regards,
The PupSocks Team
