GoPupSocks (gopupsocks.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 36% give 1 star; The business has replied to 54% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
c
customer · 1 review · Verified ·
★★★★★
Scam! Bad service
I ordered in december and didn't get anything so far. It was planned as a christmas gift... very bad service, scam!
Reply from GoPupSocks2022-05-17
Hi Lea,
Thank you so much for taking the time to post a review. I have looked into the order and I am going to have someone from our Resolution Team get in touch with you via email. I believe we can offer you a solution to your issue. Please be on the lookout for the email and again, thank you for taking the time to post a review.
Betsy
The FaceSocks Team
c
customer · 1 review · Verified ·
★★★★★
Frustrated customer
I ordered a pair of socks - received them. The quality of the socks are great however the photo that was used came out as a blob and you can’t even see the dogs face. I would’ve expected someone to contact me stating the resolution was too low or the picture was too small once they saw the low quality. I received an email back stating that you guys would be happy to replace my socks, however It took a week of my emails getting kicked back to me bc your inbox was full and when it finally went through last week I still haven’t heard from anyone. Your product is super expensive for what I received and the treatment after has left me pretty disappointed with the whole process.
Reply from GoPupSocks2022-05-18
Hi Christine,
Thank you so much for taking the time to post a review. I am so sorry that the photo on the custom PupSocks was not clear and visible. I have looked into the order and I am going to have one of the Resolution Team get in touch with you in reference to the issue. I do believe we can give you a solution to your issue. Please be on the lookout for an email and again, thank you for the review.
Betsy
The PupSocks Team
A
Anonymous · 1 review · Verified ·
★★★★★
Awesome socks
The socks came out awesome! Nothing more can be said.
Reply from GoPupSocks2022-05-18
Hi Jon,
Thanks for sharing your feedback with us! PAWESOME! The PupSocks team is elated to hear that you received your order and that you loved your custom PupSocks! We are happy you chose us to create such a special pair of socks for you and we can't wait to fulfill any future orders you may have! Thanks for shopping with us!
The PupSocks Team
K
KEVIN R · 5 reviews · Verified ·
★★★★★
I love my PupSocks!
I love my PupSocks!! Got these as a puppy Mother's Day gift for my wife, and she absolutely loves them. They look better than I even expected and I can't wait to order another pair in the future.
Reply from GoPupSocks2022-05-18
Hi Kevin,
Thank you for taking the time to write and post a review. I am so glad to hear that your wife loved her custom PupSocks. These are an excellent gift for any animal lover. If you do place another order please use the code keepitawesome15. Again, I am so happy your wife loved her socks and Kevin, thank you for the 5-star review.
Betsy
Then PupSocks Team
c
customer · 1 review · Verified ·
★★★★★
A sweet little tribute to our friend’s…
A sweet little tribute to our friend’s dogs. Socks are very cute.
Reply from GoPupSocks2022-05-18
Hi Melissa,
Thanks for sharing your feedback with us! PAWESOME! The PupSocks team is elated to hear that you received your order and that you loved them! We are happy you chose us to create such a special gift for your friend and we can't wait to fulfill any future orders you may have! Thanks for shopping with us!
The PupSocks Team
B
Brooke · 1 review · Verified ·
★★★★★
My custom order with my dogs face on…
My custom order with my dogs face on them got forgotten about I guess because I had to message pupsocks after not getting past “in production” phase for a month. I ordered the socks back in March and Just received them mid May. The socks I received are the wrong color- I ordered blue and received purple socks.
Reply from GoPupSocks2022-05-17
Hi Brooke,
Thank you so much for taking the time to write and post a review. I am so sorry that you received the incorrect color custom Pupsocks. I am going to have someone from our Resolution Team get in touch with you via email. Please be aware that your order is actually with our sister company PupSocks so the email will be from them. Please be on the lookout for the email.
Thank you
The PupSocks Team
c
customer · 1 review · Verified ·
★★★★★
Perfect shipping time and such a cute…
Perfect shipping time and such a cute product! The pictures are really clear!
Reply from GoPupSocks2022-05-18
Hi Alexandra,
Thank you so much for taking the time to write and post a review. I am so glad you love your custom PupSocks! I am so glad to hear that your order was delivered in a timely manner. I hope that you liked your custom socks so much that you will order again. If you do please use keepitawesome15 at checkout. Thank you again for the review!
Betsy
The PupSocks Team
c
customer · 1 review · Verified ·
★★★★★
Socks were too small
Socks were too small
Very disappointed
Reply from GoPupSocks2022-05-17
Hi Linda,
Thank you for taking the time to post a review. Our new socks are unisize and should fit a foot up to a size 13. They stretch quite a bit. I am going to have one of our Resolution Team members get in touch with you via email to see if we could find a solution for you. Please be on the lookout. Also, your order is with our sister company PupSocks so the email will be from them. Again, Thank you so much for taking the time to write a review.
The PupSocks Team
L
Lee · 1 review · Verified ·
★★★★★
Awesome Mother’s Day gift
Within the last year we have lost two of our little Yorkies. They were mother and son 11 and 14 years old. It still breaks our hearts every day. We still shed a lot of tears for our two babies. I saw the ad for PupSocks before Mother’s Day and knew I had to order a pair for each baby. On Mother’s Day morning my wife read the card and opened the gift. Once she realized the pups were her own two sweet babies the tears started flowing (for both of us.) she loved them and I believe they are a perfect gift anytime for anyone who loves their puppies.
Reply from GoPupSocks2022-05-18
Hi Lee,
Thank you so much for taking the time to write a review. I am so sorry for the loss of your 2 Yorkies. It is so hard when your pup crosses over the Rainbow Bridge but to have 2 in less than a year is devastating. Please pass on to your wife my condolence and I am so happy she loves her custom PupSocks. Again, thank you for your reply.
Betsy
The PupSocks Team
J
James · 1 review · Verified ·
★★★★★
Ordered this on april 23,2022 as a Mothers Day Gift
Ordered this on april 23,2022 as a mothers day gift (May 8th) from my kids. Product left 4-28-22 stopped in my town on 5-4-22 to be transferred from UPS to USPS and sat there until 5-11-22. Missing mothers day. there were no updates and every day a message came saying this would be delivered today. Product is average at best for $25.78. if this would have been mailed usps in the first place it would not have taken from the 28th to the 11th. Totally disappointed. Will never do business again. if this is how they ship product it is unacceptable. very disappointed as this had a genuinely good concept to it.
Reply from GoPupSocks2022-05-17
Hi James,
Thank you so much for taking the time to write and post a review. I looked into the order and I will have one of the Resolution Team members reach out to you via email. I am so sorry that the shipping took a long time to get to you and we missed Mother's day. Please be on the lookout for a resolution. Also, your order is with our sister company PupSocks. So the email will be from Pupsocks.
Thank you so much,
The PupSocks Team
A
Angel · 1 review · Verified ·
★★★★★
Shipment Tracking is inaccurate.
Tracking said it would arrive by the 5th of may and then everyday for 4 days it said that it would arrive “today by 9pm”. It did not arrive in time for the event it was supposed to be given as a gift.
Reply from GoPupSocks2022-05-17
Hi Angel,
Thank you for taking the time to post a review. I am so sorry that your order did not make it in time for your event. Once the package is in route the issue lies with the Postal Service. I am going to have one of the Resolution Team members reach out to you via email. Again, I am so sorry that your order did not make it in time for your event, Please be on the lookout for an email. Also, your order is with our sister company PupSocks so the email will be from our PupSocks Resolution team.
Betsy
The PupSocks Team
c
customer · 1 review · Verified ·
★★★★★
I gave the socks for a Mother’s Day…
I gave the socks for a Mother’s Day gift and they were absolutely loved by the dog mom that received them
Reply from GoPupSocks2022-05-12
Hi Sharon,
We are extremely thrilled your PupSocks were a complete hit for Mother's Day! Thank you for being a valued customer! We appreciate you!
Best Regards,
The PupSocks Team
c
customer · 1 review · Verified ·
★★★★★
Terrible logistics - nonexistent communication or customer service
Product was ok. Finally arrived after 3 weeks and no communications from the company about the status after multiple attempts. Will not use company again or recommend to anyone.
Reply from GoPupSocks2022-05-18
Hi Andrew,
Thank you so much for taking the time to write and post a review. I am so sorry that it took so long for your order to get to you. It is not our intention to have orders take 3 weeks to be received. I also would like to apologize for no communication. We try very hard to answer every inquiry. With that being said, I would like to apologize to you and hope that you may one day try us again. Thank you for your review and again I am extremely sorry for this late delivery.
Betsy
The PupSocks Team
c
customer · 1 review · Verified ·
★★★★★
Picture Turned Out a Blob
The picture was completely indistinguishable. Why do you not show proofs prior to printing? I never would have approved it. I’d have tried another photo.
Reply from GoPupSocks2022-05-11
Hi Chris,
Thanks for your feedback. In the FAQ we advise our customers to send pictures with great lighting and preferably a high-quality photo, in order to achieve the best results. If we sent proofs to every customer in order to approve before printing that would delay the process. After looking into your order, we can see a dark photo was submitted. With that said, please lookout for an email from one of our customer service reps.
Kind Regards,
The PupSocks Team
c
customer · 4 reviews · Verified ·
★★★★★
STILL not received my order!
STILL not received my order!
I order some socks as a gift at the beginning of December 2021, I still have not received this order, or any response to me enquires or any refund.
Reply from GoPupSocks2022-05-12
Hi Sian,
Thank you for your feedback. We are terribly sorry you haven't received your order. After looking into your order inquiry, I can see we reached out on January 27 to provide a solution. Please lookout for an email from one of our Customer Service Representatives. Thank you for your patience.
Kind Regards,
The PupSocks Team
c
customer · 1 review · Verified ·
★★★★★
Happy with experience
Easy to order. Seems pretty good image quality.
Reply from GoPupSocks2022-05-11
Hi Jeremy,
Thank you for your review. We are glad you loved your image quality. Thank you for your business.
Kind Regards,
The PupSocks Team
c
customer · 1 review · Verified ·
★★★★★
7months late and still waiting!
Ordered in October 2021, it’s now may 2022 and still haven’t received the 2 pairs I ordered!!!
Would love to hear from the company via email to sort out an actual delivery!!
Reply from GoPupSocks2022-05-11
Hi Jacqueline,
Thank you for your review. We are terribly sorry you haven't received your order. After looking into your order details, I can see we reached out on February 25 with a solution. Please email us at [email protected] in order to create a solution. We look forward to hearing from you.
Kind Regards,
The PupSocks Team
T
Taylor · 1 review · Verified ·
★★★★★
50/50
My taco pair of socks turned out really well but the second pair cut off my dogs beard and the coloring wasn’t so good. I think they should send out a sample if they think the picture won’t turn out so well. And make recommendations off of that.
Reply from GoPupSocks2022-05-11
Hi Taylor,
Thanks for your feedback! We are terribly sorry you received your PupSocks in that fashion. It must have been a fulfillment mishap. After looking into your order issues, I could not find any contact attempts pertaining to this issue. With that said, please look out for an email from one of our Customer Service Representatives.
Kind Regards,
The PupSocks Team
c
customer · 3 reviews · Verified ·
★★★★★
Love my socks
Love my socks! The photo was cropped perfectly and the turnaround time to receive my pup socks was great (about 10 days). Will definitely order again.
Reply from GoPupSocks2022-05-11
Hi Ron,
Thank you for your review. We are extremely pleased you were happy with our products and service. Thank you for being a valued customer.
Kind Regards,
The PupSocks Team
S
S. · 4 reviews · Verified ·
★★★★★
Wonderful pooch socks!
These lovely socks were a gift for a friend. They arrived on time and looked great in the photos. Thanks Pupsocks for featuring our pet kiddos on fun socks. And for donating pet meals, too!
Reply from GoPupSocks2022-05-11
Hi Sasheen,
Thank you for your review. We are extremely thrilled your PupSocks custom gifts were a complete hit! Thank you for being a valued customer! We appreciate you!
Best Regards,
The PupSocks Team
